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83 issues

  1. Mr Miyagi in my face

    Probly just one time thing but anyhow, entered table, lost first hand, rebuy and sensei gave started to give
    screen-20240519-145344.mp4    
    me attitude. Wrestled him sideways with turning phone and he was gone to home licking the wounds.
     
    Status: New
    By Livertool,
    • 1 comment
    • 53 views

  2. Top up amount isn't displayed correctly/doesn't update in banzai

    Joint report with @FeelsBadMan
    After a few tests, we noticed the following:
    The amount for the top up option isn't displayed correctly. More precisely, it's not updated since the last similar action.
    In order to correctly update the info, the banzai table must be resized.
    Even if this bug appears, the correct amount is added to the player's stack.
    @FeelsBadMan's simple and concise conclusion:
      "it's just lacking a trigger to refresh with the correct data and wait till something does eventually trigger it"
    Added some clips with the bug and the steps described below.

    teest.mp4   stuck amount.mp4   Banzai_Texas_-_NL1_cg3a9e42_2024-04-24_10-08-12.mp4    
    Priority: Low Status: On backlog
    By Phlo23,
    • 5 comments
    • 247 views

  3. Banzai meters disappear upon disconnect

    Played with wifi & phone, got disconnected/connected and meters were gone for couple of minutes (until i was all in next time i believe)
    Don't know if this is big issue or does it even happen usually with disconnection but anyways.
    Meters missing:

    And couple minutes later back:

    Status: New
    By Livertool,
    • 4 comments
    • 92 views

  4. Client freezez when checking hand history

    Everything froze, have to quit the client using task manager. Just clicked hand history.
    Priority: No Priority Status: Closed (duplicate)
    By idioten,
    • 1 comment
    • 33 views

  5. The usual banzai issue

    After being robbed in several hands, I was finally almost sensei and had some color on the belt. then the fucking table was closed. i did not get to open a new table with my stack, wtf??
    Priority: No Priority Status: Closed (won't fix)
    By idioten,
    • 1 comment
    • 48 views

  6. Leave all tables on next BB button not working after disconnection

    I set the option to leave all tables on next big blind and has a short disconnection (10 seconds max) and the tables automatically reconnected. Button for that options remains enabled but the functionality is missing now. I remember enabling the option and the disconnection happening some tens of seconds after but I don't exclude the possibility of being already disconnected when doing it but client not showing the disconnect popup yet. Either way, after reconnection, the functionality is missing. It happened at Banzai but I suspect is for all game types. Video attached.
    Priority: No Priority Status: Closed (won't fix)
    By fornicator99,
    • 2 comments
    • 73 views

  7. Slider missing

    I don't know if this has already been mentioined. If i log in and hold the phone in horizontal position the hexapro slider is missing. If i turn vertically, then it appears.

    Priority: No Priority Status: Closed (won't fix)
    By Xerka23,
    • 3 comments
    • 107 views

  8. Multitabling on iPhone, one table becomes unaccessible

    Hi, today I played 2 x 2$ hexas simultaneously on my iphone 13 pro and 1 table crashed, I could not see the table, could not click on action tabs, and all I could see was the prizes that could be selected, even though the hexapro started. I can see my hand on the left of each image, but I can’t see the table. Also, one table worked perfectly (see images attached)
    After closing the app and re-logging everything was normal.


    Priority: No Priority Status: Closed (won't fix)
    By Adistn,
    • 3 comments
    • 107 views

  9. Strange table consolidation.

    Two consecutive hands in a tournament.
     

     
    First hand
    Nothing interesting here, I folded my BB but notice three selected players, they will be moved with me to new table.

     
    Second hand
    New table. Antes. The Reds are suddenly out of play. Not sitouts, just prevented from play. Green and me not.

     
    Now I'm on BB for second time in a row. I think better candidate for this position were now Green. There is another glitch that Reds have cards but in reality they don't.

    According your Tournament Rules:
    46(...)The Big Blind will never skip over a
    player, and never fall twice in a row to the same player.
    Table balancing
    42(...)The player that is moved is seated at the new table as far away from the Big Blind as possible, according to the available seats.
    Priority: No Priority Status: Closed (won't fix)
    By Greg8,
    • 4 comments
    • 168 views

  10. Unibet Gameplay Issue

    Hi this issue has happened to me a few times now where it's a black screen and can't see any cards. I have attached a screenshot. 
    Priority: No Priority Status: Closed (won't fix)
    By shipallin,
    • 7 comments
    • 140 views

  11. Log out don't keep you logged out

    Not much else to say, logging out succesfully, closing app and opening app again makes you still being logged in. Video says it all

    screen-20240503-135913.mp4    
    Priority: No Priority Status: Backlog candidate
    By Livertool,
    • 17 comments
    • 227 views

  12. Hand History replayer very desynced when clicking fast

    If you click next quickly while replaying a hand, which is a necessity while still playing since there isn't time to take it super slow, then the action will look nonsensical because the bets and board cards are very desynced. This bug appeared right after the update that introduced Banzai 2.0, up until then it worked perfectly. 
    The first video (in slow motion to properly see the wrong bets) shows how the action looks when clicking fast, preflop and flop bets both look like whey were done preflop, turn bet looks like it was done on the flop, and then turn and river just appear. 
    The second video is how the action should look.
    Improvement suggestion: A big reason why it's necessary to spam the next button instead of pressing it slower or using the play button is because the preflop action takes forever due to the non-VPIP (voluntary put in pot) folds. It would be a significant improvement if all the PREFLOP non-VPIP folds (people that have not contributed to the pot anything other than antes) would not be done 1 per action but happen at the same time as the next VPIP action (bundled together) for both pressing next or previous and for the automatic play button.
    What I mean by that, if you look at the hand in the video, what happens now is the following:
    Click Next garlicbread folds > Click Next AtsN folds > Click Next Haikari folds > Click Next NieZnamSie folds > Click Next OldShark bets > Click Next ykyg folds > Click Next piff-puff folds > Click Next Julian Carax calls 
    How I think it would be much better for preflop action is if every next would take you to the action of the next first player that has put money in the pot (other than antes) and all the folds before him would be done at the same time (or if that isn't possible to animate, just blur them at the same time that would be sufficient); folds after that person that folds has already put money in the pot like a bet/fold or a call/fold should still be a separate move because they have put money into the pot (other than antes). The action should go like this, as you can see 8 clicks turns into 2 clicks:
    Click Next garlicbread folds  AtsN folds  Haikari folds  NieZnamSie folds OldShark bets (all at the same time) > Click Next ykyg folds  piff-puff folds Julian Carax calls (all at the same time)
    Improvement suggestion 2: Kind of unrelated but if replayer work will be done, would be nice if showdown hands would be shown for the entire duration of the hand and not hidden, There is no need to hide the cards on the table replayer because during play you want all information as fast as possible. So while replaying, it would be nice if you could see the showdown cards revealed preflop flop turn and river, and not just on the river, just like we can see the Hero cards for the entire duration of the hand.

    HH desynced bug slowmo.webm   HH desynched bug how it should look.webm  
    Priority: No Priority Status: Backlog candidate
    By FeelsBadMan,
    • 4 comments
    • 169 views

  13. Fingerprint login not working on Android

    I have enabled biometric login in the app settings, and it's working in literally all other apps, but for whatever reason it just wont work for Unibet poker. I never get the option to sign in with my finger.
    credit to OP
    Priority: Critical Status: Fixed - Pending release
    By Phlo23,
    • 8 comments
    • 172 views

  14. Scroll issue with cash game and SGN stake/buy-in list

    This has been there from the beginning. On mobile, the scrolled selection to Monday shortstack promotion PLO game (for example) lasts only from a second to two, before it retracts back to the beginning of list. Which hides it from sight on portrait view.
    Annoyance level: very high
    Behaviour model added to a screenshots of old rotary phone, and modern video.
     
     
    Priority: No Priority Status: Backlog candidate
    By Rushbie,
    • 2 comments
    • 163 views

  15. Hand History Tab "Buy-in" filter is unusable

    As can be seen in the screenshot (Image1), some titles are impossible to read, due to being crammed into tiny rectangles and it's even worse on mobile. The tournaments that you can see is also capped to 11 with all the rest being impossible to access. In addition, for Hexapro (Image 2) you can't filter on individual tournaments, anything duplicate gets bundled together, which makes it kind of a useless filter. All these issues make it a huge downgrade compared to how it used to look and function in the previous version in 2020 as can be seen in Image 3, where you could properly filter for a specific game as it's the most useful way to filter. 
    In Image 4 you can see how I think it can be fixed and brought to it's former glory and even better. On the cpp part it should create a map 📃 with the id, the time (hh:mm:ss) of the first hand played in a tournament or cash table, and the title, of every single tournament or cash table played, by looping through the hands once, introducing the unique tournament id or cash table ids in the map as key, and it's corresponding title from refs, and time, and when key exists checking and updating the time if it's lower. Then output the resulting list sorted by timestamp descending.
    On the graphics side, decrease the top and bottom margin of the type and date buttons and input field, possibly remove the buy-in, and introduce a new long button under All Tournaments, and have it expand with the full scrollable (if too big) list obtained previously, displaying the time of the first hand of that tournament / table, and the name.
    When selected, replace the All text in the main filter button with the title just as it does now but keep the all in the expanded list just like now and filter the hand list by tournament id or cash table id.
    Image 1, unreadable titles and can't show all the tournaments:

    Image 2 , useless filter when there's many hexapros played:

    Image 3, how it used to look:

     Image 4, how it could be fixed and improved:

    Status: New
    By FeelsBadMan,
    • 1 comment
    • 43 views

  16. Auto fill enabled

    Is it for purpose or positive bug, that i don't know but as i haven't read anywhere that auto login is once again allowed i thought i post it here.

    screen-20240503-122251~2.mp4    
    Priority: No Priority Status: Closed (won't fix)
    By Livertool,
    • 12 comments
    • 166 views

  17. Unibet client crashes

    Hey everyone, today I encountered a bug which caused my client to close suddenly, after closing a table of a tournament that I busted (Ironman 10euro). This has happened to me before a multitude of times. It feels like the client lags for a couple of seconds and then closes. It happens after an action. So today after I closed a table, or I remember it happening when I open or close the tournament lobby. Understandably, this is extremely annoying mid session playing multiple tables, having to log in again. 
    btw, I have a solid PC and am 100% sure that this is a unibet issue, as I have heard from peers that have encountered the same problem before.
    Priority: No Priority Status: Fixed - Pending release
    By punterfifth9,
    • 4 comments
    • 121 views

  18. Client stops working regularly on Mac after Sonoma OS update

    It happened 5 times in the past week since my Mac OS Sonoma update, but tables suddenly stop responding to the actions of the click of the mouse, while the rest of my computer is still commuting to mouse clicks.  The only solution I have found, is to shut down the Unibet software and reboot it again.
    Thx!
    Priority: High Status: Fixed - Pending release
    By Dubnjoy000,
    • 7 comments
    • 161 views

  19. Client crashed when I opened several tables of hexapro

    I tried to open 16 tables. 12 tables were opened and after a few seconds they froze. They started turning white one by one and the app suddenly closed. After that, I tried to quickly reopen the app 2-3 times, each time the tables seemed to open, froze + crash. On the 4th attempt I had 3 tables, only then did the app stop crashing.
    Internet connection when issue occured: mobile hotspot
    I uploaded  3 dmps( first crash + 2 attempts to reopen) + logs
    Priority: Medium Status: Fixed - Pending release
    By Phlo23,
    • 3 comments
    • 153 views

  20. 2 Banzai freeroll tickets instead of 1

    I've only played banzai one time this quarter and after completing the daily challenge of achieving black belt I received 2 tickets.
    Priority: No Priority Status: Closed (won't fix)
    By Samba,
    • 3 comments
    • 74 views

  21. Chips cover bounty amount

    When you're deep in an MTT and the chip stacks are very large, when you bet, the stack of chips can have a height so large that it covers the bounty amount, parts of the name, and maybe even parts of the amount of chips you have left behind, for the players that see you in the top left (3) or top right (6) seats. And you can do it intentionally by betting with 99999 at the end of your bet, effectively increasing the height of your chip stack 5x for less than 1% of the amount of the bet. Since the top chip stacks are limited to 8 chips you could limit these other 2 positions as well. I don't see any downside to this.
    You could easily change this in playerDesktop by just uncommenting chipsTowerHeightLimit and either keep it at 6 how it's written there or 8 like the top ones. Do it for the following seats as they're commended here:
    playerSeatConfig:
    6 seats: 
    // Top left // Right top 9 seats:
    // Left Top (3) // Right Top (6) These are the only seats that can have issues on Desktop. No issues with HU or 5 seat. 
    How it looks:

     


    Priority: Low Status: On backlog
    By FeelsBadMan,
    • 2 comments
    • 76 views

  22. Table resizing glitch

    I'm just gonna report it in case it's something super unwanted by the devs, but must say that it can even be useful at times, if someone wants to play in a squared table instead of normal. At least before the new table ratio of 3:4 is made, if it's ever being made.
    Nothing breaks or anything, so no harm done with it. Gets retracted automatically back to original ratio, if resized again from edges.
    Repeatable several times, so it's possible to use for multiple tables.
    Pic and vids added.
     

    screen trick.mp4  

    screen trick for multitable.mp4  
    Priority: No Priority Status: Closed (won't fix)
    By Rushbie,
    • 2 comments
    • 53 views

  23. Banzai lacks font/text sometimes in some browsers

    Looks like this (tried two browsers: opera and firefox)

     
    Instead of this (desktop app)

    Priority: Low Status: On backlog
    By Greg8,
    • 6 comments
    • 178 views

  24. Client Crashes Immediately After Shop Purchase v3.36.0

    Today I purchased 5xEUR2 5 Man SNG tickets from the shop. Immediately after I confirmed the purchase, and the banner showed up at my table confirming the purchase, the client crashed. I was playing one EUR2 Omaha PKO at the time.
    Status: New
    By Insideman,
    • 0 comments
    • 83 views

  25. Table resizing issues (maximize/minsize) on very high and very low resolution windows devices

    When trying to maximize (or resize manually to the entire screen) a table on a 4K display, it can't as you can see in the video because it has a max_size defined. I know there's a full screen borderless option in the menu, but maximizing or snapping is so much more convenient, and fixing this is just going to table > tablePreloader-Desktop and commenting out // max_size, as you have done for the lobby which as you can see in the video works perfectly. If you really think a max_size is necessary for some reason, then at least make it 4K.
    Also while you're in that file would be nice if you could change the min_size as well because on budget laptops the resolution and DPI are so low that even resizing the tables to the minimum they'll still be very big on the screen, so even a few tables overlap like crazy as you can see in the 1st image. Ideally it would be more like the second. You can change this in the same place as above table > tablePreloader-Desktop to min_size: [384, 216]; . Why 384x216? Because it's true 16:9 and divisible by 8 and during my tests it was the only resolution that that allowed minimal overlap on my pretty standard low res laptop both vertically and horizontally, and that lack of overlap on a laptop improves the quality of life tremendously when you're on the go. 🙏 The laptop issue has been reported quite a few times in the past.
    4K maximize issue:

    Fullscreen4K.mp4 Low resolution laptop overlap:

     
    How laptop tables could look with a lower min_size:

     
    Status: New
    By FeelsBadMan,
    • 0 comments
    • 27 views

  26. MitID and BankID login broken on Android app

    Thought I'd join the fun 🙂
    There's currently an issue with both the Danish MitId and Swedish BankID login solution when signing in (or trying to rather) on the Android app.
    With MitID you're asked to scan the QR code - the QR code on the screen of same device - instead of just swiping to confirm login. This means you can't use your primary device for login. 
    We managed to fix this in an unreleased app build, but the login was still not working, as you'd be signed in on the website/in your browser and not on the app.
    With BankID, you can manage to sign in by closing and reopening the app at the right point of the login flow, but otherwise it's impossible. Also a similar redirect issue as with MitID
    Priority: No Priority Status: Fixed
    By Stubbe-Unibet,
    • 5 comments
    • 224 views

  27. Chat gif disappear

    Like seen in start of video, chat gif disappear in the middle of gif playing. Probably related to player next to me leaving table/table change notification popping up same time???
    After that gif don't show up at all with multiple attempts until i try if it starts to work with landscape mode. Not sure thou if it was rotating phone that helped or the unfortunate thing of being moved to another table and/or game continuing at same moment...
    Not the first time this happened, yet not too often but first time i caught it on recording.
    Gif disappearing must not have affected whole table as sleeping beauty on top right still managed to share her dreams 😋 
     
    Status: New
    By Livertool,
    • 10 comments
    • 461 views

  28. I can see you!

    Third time this morning, once yesterday, once quite a while ago, managed a screen shot today. 
       Normally I fire up my tables and press sit out immediately so I can pick which tables to play, only going by stack size and position relative to other stacks. Normally I can't see who is at the table until pressing play and being dealt in, but some sort of glitch has let me see the other players before starting. The other twice this happened has been when playing, sitting out and opening a new table but this time it happened from the start. I opened 6 tables, and noticed on one all players were visible. 
     

       It's only a visual thing, no gameplay affected, but interesting.
     
    Priority: Low Status: On backlog
    By GR1ZZL3R,
    • 9 comments
    • 293 views

  29. Bluetooth audio with mobile app

    Others can judge if this is bug, only my equipment related or more common one but audio with bluetooth blugs is often laggy, delayed or totally missing audio for some parts. Quite a difference between using bluetooth: 

    screen-20240505-141009.mp4  And phone speaker:
    screen-20240505-141239.mp4   Could be just my device related but what speaks against it is that no such problems with other poker apps. 
    Priority: No Priority Status: Backlog candidate
    By Livertool,
    • 2 comments
    • 123 views

  30. Message of black belt achieved before it actually is and multiple times

    Regarding to black belt promo, i was still at brown belt while i went to lobby and had multiple messages of black belt achieved. Clock there says 23:04 -22:07 while i actually managed to get black belt arounf 22:30 which after i immediately took screenshot from table


     
     
    Priority: No Priority Status: Closed (won't fix)
    By Livertool,
    • 9 comments
    • 134 views

  31. Changing avatar breaks cash game ticket.

    Adding new cash table and changing new avatar for it ends up notification of insufficient funds and unable to play.
    First noticed when i was regged to sng and opened cash game table via entering cash game ticket. Chose different avatar from buy in screen and got denied playing. Tried again with not changing avatar and got in.
    Then tried is it the same if am playing cash game with ticket and adding another table with different avatar and got same error and on top of that i couldn't open another table even with same avatar. On top of that left the first table and tried to enter cash games again via that ticket and now i can't enter at all with that ticket. Tried multiple times, can it be fixed or @Stubbe-Unibet mind clearing it for only 9 flops left?

    screen-20240503-175359.mp4  
    screen-20240503-181329.mp4   PS. Hopefully poker team goes easy on me with jumping on/off the tables. Ain't ratholing, just testing you software 🙂
    Status: New
    By Livertool,
    • 3 comments
    • 88 views

  32. Logout and Timeout screen broken, redirects to main website page

    When you logout or timeout on desktop or android you end up on this screen:

    And after a few seconds (or after clicking authentication) you just get redirected to the main website page:
    Priority: No Priority Status: Fixed
    By FeelsBadMan,
    • 5 comments
    • 92 views

  33. Cannot remove MTTs from Favorites when using multiple devices

    This bug has existed since the inception of favorites and has been reported by many people. Basically syncing settings, in particular  "userFavoritesMTTList" from within the settings object, with the server storage is broken, and makes using the favorites feature between multiple devices almost unusable. 
    It seems like when you add or remove a favorite MTT or change any setting, the server storage updates with your new preferences perfectly fine.
    When your client has settings (with favorites in them) in local storage, which is the case for the desktop and mobile clients, then the client first retrieves the local storage favorites, then it retrieves the server favorites, it detects a discrepancy between server (source) and client (destination) as evidenced by the following log "[CSettings::UpdateMap] source size: 766, destination size: 784",  and then it logs "[CRlxNewTicketAwardService::StartService] Settings synced with the server storage".
    Now, what seems to be happening when your local settings get synced with the server storage is that it can only add or modify keys, but it can't remove keys from "userFavoritesMTTList" and probably same for anything else in the settings object so there might be a reason for it, but it breaks favorites. So what happens in the situation presented above, is that despite the server having only 766 favorites, the client will remain with 784. Now let's say the 766 favorites on the server contain 4 new favorites, now your client will be updated to 788 favorites, the 784 originally in local storage + the 4 new ones but it does not remove any of the ones that are no longer in server storage.
    In this scenario, as long as you change NOTHING on the client, no favorites, no settings, no table nudges, the server data will still contain the correct 766 and the other device where you have removed the MTTs will continue to be correct with 766. But the moment you change anything to the settings object in your client, including experiencing a table nudge out of your control, both the server and the other device get updated to 788, despite you removing a lot of MTTs on the other device.
    The fix is pretty obvious, but idk if it has any other problematic ramifications; when syncing the settings object and the local storage with the server storage, just remove the keys from "userFavoritesMTTList" that are no longer present in the server storage, which seems to work fine when updating the server storage. Alternatively, if removing keys causes other problems, just set the value of the key to false when removing, or true when adding, and only display the favorites that have a value of true. 
    You might also ask yourself, why does this psycho have 766 favorited MTTs? Almost all of those are old templates that are impossible to remove as they are not displayed in the client. Surely there will be no issues with an ever expanding settings object with unremovable favorites and table nudges 🤔. It will all probably be fine.  
    The Browser client, due to its lack of persistent local storage (or maybe it's just my browser that doesn't store stuff) is the only one that correctly updates from server storage, but obviously it will also experience similar issues when another device updates the server storage. 
    Priority: No Priority Status: Backlog candidate
    By FeelsBadMan,
    • 0 comments
    • 68 views

  34. Black Belt Flip

    Did anyone receive a ticket to that tournament? Given there are no players registered and it starts in 2 hours, I suppose the answer is no.
    I managed to make the black belt for sure, but did not receive any ticket.
    Priority: No Priority Status: Closed (won't fix)
    By labadabadu,
    • 3 comments
    • 77 views

  35. Hand History Tab completely freezes the client and the tables

    This is a joint report with @Phlo23 who has been reporting this bug since the dawn of time. While this is a catastrophic bug that has been noticed by quite a few people recently, I wouldn't consider it top priority for the simple fact that you can avoid it during play by just never touching the HH Tab.
    This bug occurs in the same way on both Desktop app and Mobile app but it's nearly impossible to replicate in browser. What happens is, if go the the HH tab and try to load a date, and before it loads every single hand you decide to change the date or game type because you want to see something else it will completely freeze everything.
    The freeze also occurs if you open the Promotions tab before all hands loaded, if you go through the months in the calendar as can be seen in @Phlo23's video below, these 2 being less reliably reproduced, more likely on a freshly opened client. And according to @ValueHeavy it can also freeze when you try to load a specific hand before all hands have been received, although I have not been able to reproduce this one. There's probably other ways to trigger this freeze but these are the easiest to isolate and reproduce to include in this report.
     As you can see in the videos the lobby is fully frozen and can't even be closed, while at the table you can still click buttons and see timebanks running out, BUT there is no information being passed to and from the table (BTW this is the exact way it looked when freezes would happen during play without touching HH, fortunately haven't seen one in a while)
    However as you can see in the logs videos in the hidden section, the client is still sending and receiving all data just fine, including table actions (don't know about HH stuff as that is not logged, but the "HH received records: x" log never comes anymore so I assume that has successfully stopped). I just can't interact with anything, and can't close the client (Task manager to the rescue).
    Now you might think, this is only an issue if you play an enormous amount of hands, but that is incorrect, it is just the most reliable way to reproduce, because sometimes it takes a long time to retrieve even a few hands. As you can see in one of the videos it froze after retrieving only 11 hands, and even had a situation where it took 28 seconds to retrieve 0 hands. The time is not necessarily an issue as it's not critical here, but it leads to these freezes happening quite often. Also worth noting that in the 11 hand video all the hands were fully loaded when I tried to change the date, it's like it's doing something else or hangs for a while after loading them, that being a danger period too. 
    I've also added videos of the browser version with devtools open, and as you can see it's nearly impossible to reproduce this bug. You will see the HH filters being frozen sometimes when it takes a particularly long time to receive even a few hands, but the client never freezes completely no matter what I do. The getHands requests get cancelled instantly and with them I assume the callbacks as well that probably cause the freezes in the desktop and mobile client. It's odd that on the non web versions whatever manager object that deals with the HH callbacks ends up freezing something else when it pauses it's own loop, while on web it's acting as it's completely self contained as it should be. 
    Video of freeze happening when changing the date on desktop: 
     
    Video of the freeze happening when checking promotions on desktop:
     
    Video of the freeze even after fully loading a whole 11 hands on desktop:
     
    @Phlo23 's freeze when going through the months in the calendar:
     
    Mobile freeze when changing the date, app isn't responding and can't be brought back to life like after the popup freeze that was fixed recently:
     
    Managed to reproduce Phlo's bug on mobile kind of by accident, once the HH filter buttons get unstuck I change the month without selecting a specific date and it froze:
     
    Priority: High Status: On backlog
    By FeelsBadMan,
    • 2 comments
    • 139 views

  36. Hand History scroll keeps snapping back to the top

    This is a super low priority bug that happens on every platform, desktop, mobile and browser. As you can see in the video, if hands are still being loaded the scroll bar and the contents snaps back to the top with every payload received (similar to the cashgame stakes bug happening now on mobile). And as the default ordering is by time and all the payloads are being placed at the bottom (when default sorted), the scroll bar and the contents should stay put to let the user look through the hands, probably by using an offset to scrollHeight that makes sure to keep the data somewhat in place, with maybe the 1st visible row as an anchor or the center visible row, or maybe you have some other easier method to not have it snap back. Keep in mind that if it's sorted by another column, rows will be added all over the place but IMO it should still stay anchored to the area you are viewing even though rows have been added before after and in the middle.
    Once the HH list is fully loaded it's no longer a problem, which is why it's super low priority.

    HH scroll bug.mp4   Also reported by @GR1ZZL3R a month and a half ago: 

    Priority: No Priority Status: Backlog candidate
    By FeelsBadMan,
    • 0 comments
    • 86 views

  37. Blank screen when checking messages.

    This seems to be happening since the last update, not affecting anything just mildly annoying.
     
    I open the client and have a message.

    Click it and get a blank page
     

    Message icon has disappeared and I have to go to main site to view messages.

     
    Priority: No Priority Status: Fixed
    By GR1ZZL3R,
    • 4 comments
    • 80 views

  38. Banzai graphic issue on mobile

    This issue occurred while playing Banzai on mobile and switching between landscape and portrait mode. It happened multiple times during different playing sessions.
    So far, I noticed it only occurring while switching from landscape to portrait.
    Unfortunately, I couldn't find a way to reproduce it. It might be related to losing the internet connection or switching sections in the app.
    I'll add more details in the future in case it happens again or I find a way to reproduce it.
    Priority: No Priority Status: Need more info
    By Esir,
    • 3 comments
    • 149 views

  39. App freezes completely whenever focus gets taken away from it by a popup

    his is a joint report with @Phlo23 as we both done a bunch of tests trying to figure out what's causing this for both of us. 
    This could have the same root cause as these 2 reports:
     
    We've noticed while trying to record or share something while in the unibet app that the software would completely freeze, nothing is clickable until we force a disconnect and reconnect by minimizing the app and going back to it, after which it would work perfectly fine even while recording. What we've discovered that it's not the recording process, or any overlays that cause the freeze, but popouts, any popouts that probably take focus away from the app like in the screenshots below, for example, the start recording popup from below causes a freeze, the share to popup causes a freeze, for @Phlo23 there's a 3 2 1 popup when he starts recording that causes a freeze, AND when he disables it it does not cause a freeze any more. This freeze will probably happen with anything that can popup in front of your app which can be any number of apps and interactions. Which leads me to believe that maybe google autofill which has been found to be the cause of the freeze in the other reports might also have the same root cause. 
    As you can see in the video below, once I receive the start recording popup everything is frozen, only becomes unfrozen after minimizing and reconnecting, then it works fine, tried to bring up the keyboard and that was fine too, then tried to share a screenshot and once the share dialog appeared the software froze again until minimizing. Did also some drawing on the screen to show that it's just unibet that is frozen and everything else works fine, and no the drawing does not cause any issues as can be seen in previous reports as it's an overlay and not a popup.
    I also tested to see if this happens on Stars and there were 0 issues, @Phlo23 tested 888 and same there were no issues, so this does seem to be a unibet specific bug and not just a general android bug.
    Video in spoiler:
    Screenshots of the popups that cause the freezes:

     
    @Phlo23's recordings of this freeze happening even while at the tables: 
     
    Priority: No Priority Status: Fixed
    By FeelsBadMan,
    • 5 comments
    • 165 views

  40. Android app with grey/black screen after login

    Every time I sign in on the Android app, I end up on this grey/black screen. It just stays like this, but if I close and reopen the app, it will work. 
     
    Tested with multiple devices with different android version.
    EDIT: this appears to be auto fill related. If I don't use auto fill (Samsung or Google), I'm not experiencing the issue.
    QUICKFIX: Disable google autofill from device settings and/or don´t use offered autofill option when logging in but manually write username/email.

    Priority: No Priority Status: Fixed
    By Livertool,
    • 3 comments
    • 159 views

  41. Bounty amount missing on one or more players at the table

    In bounty MTTs one or more players will have their bounty amount missing for usually for 1 hand but can happen for more hands. This typically happens on a table move, either you moving to another table, or other players getting moved to your table. 
    I've looked at the logs all information seems to be sent correctly every time, so maybe a client logic issue. Also couldn't spot a clear way to reproduce it, as it doesn't happen always when you get moved tables.
    It's a pretty bad bug as bounties are a pretty big part of playing bounty mtt's, so for at least one hand if not more you're essentially playing blind.
    Status: New
    By FeelsBadMan,
    • 1 comment
    • 119 views

  42. Unable to return to the login screen on mobile

    If you enter your credentials on mobile and mistakenly press the "Forgotten password?" button instead of the "Log In" button, you're unable to return to the login screen and have to restart the app. This is because the interface moves up to make the credentials field unobscured by the keyboard, but it doesn't return to its initial position.
    Consider the attachment below for more details.
    loginub.mp4
    Status: New
    By Esir,
    • 4 comments
    • 165 views

  43. Expanding a pinned MTT hides the last pinned tournament from the list

    This has happened ever since more than 2 pinned MTTs got added and it's not a particularly important bug. The last pinned MTT whether it's 3/3 4/4 5/5 ends up getting hidden when you expend one of the other pinned MTTs, and it's always the last one no matter what. Smells like some sort of indexing issue in whatever algorithm deals with sorting the pinned tournaments at the top.
    The first video shows the bug. The second video shows an empty row appearing instead of the pinned tournament when sorted in reverse by time (can take a few tries to get). Maybe it's a clue.

    pinned 1.mp4  

    pinned 2.mp4
    Status: New
    By FeelsBadMan,
    • 3 comments
    • 83 views

  44. Individual MTT lobbies take a long time to load

    When you play MTTs, and have a decision that is dependent on some information from the lobby, and you go to said lobby either from the table button or from the general tournament lobby, it can take a long time to load the information, while you're stalling to make the decision. It takes a long time to load is not an accurate description, more so I think the client requests the information from the server once every 30 or 60 seconds, so sometimes you'll end up waiting almost the entire amount, sometimes a small amount and mostly in the middle. I think every time you open a lobby and it's not populated with information it should instantly request that information once, and then continue using the polling once every 30 seconds strategy. 
     

    lobby slow load.mp4  
    Edited on 03/04/2024:
    Added logs and a video combined with the logs in the hidden section of the post and new observations.
    As I mentioned in the steps, it is important to play an MTT to observe this bug. Without playing or at least spectating, this bug does not occur (which is funny cause it matters most when playing).
    As can be seen in the logs and at the beginning of the video (the hidden one that also has logs in the video not the one above), when you open the lobby without playing in the tournament it sends an "action":"detailes_subscribe" and immediately (a tiny bit of ugly delay but it's fine) receives trnupdate for status rules prizes and player to fully update the lobby.
    At second 23 in the video I register the tournament, sends an "action":"detailes_subscribe" without a lobby being open, which is likely very necessary for the infobox and probably other elements as well, receives trnupdate for status rules prizes and player as expected.
    Starting at second 45 I try to open the tournament lobby from the table and now you can see the bug occurring, information loading becomes super slow. You can see a "Subscribe to the tournament" at that moment, but no "action":"detailes_subscribe" because that has already happened when the tournament started, we are already subscribed there. The information gets loaded at second 57 when trnupdate prizes (13:02:49) for this tournament gets received, which is odd because the data loaded is from rules, not prizes. It's like it has already has all the data it needs, it just needs to receive any trnupdate to trigger refreshing the lobby with that data. And 14 out of the next 21 tests seem to line up perfectly with this hypothesis to the second, the other 7 have not received any trnupdate till the moment they loaded so something else might have triggered it there. 
    Because players and prizes seem to load perfectly fine the moment you open the lobby, maybe you can do the same thing for rules and status probably too (idk if this one is needed but maybe). Or maybe just call the rest API once for results at that moment but the instant display like in the case of players and prizes is much more satisfying and less scuffed looking. 
    Edited on 24/04/2024:
    Also when a tournament starts and you're registered, it won't receive any information until the tournament starts.
    Priority: Low Status: On backlog
    By FeelsBadMan,
    • 5 comments
    • 162 views

  45. Going from sitting out to sitting in doesn't update in tournaments

    When someone is sitting out and sits back in during a hand, they will still appear as sitout sometimes till the next action is completed by a player and sometimes not even then. I believe this happens because there is no transmission to let the table know that someone has sat in, and it uses the next act or pturn payload to update, which in cashgames is a fine implementation because you don't get dealt in if you're sitout, but in tournaments you are dealt in and you can sit in in the middle of a hand. This bug is pretty impactful especially in Hexapros and HU sng, since you're in a situation where you have to raise against the sitout and surprise, the opponent hasn't been sitting out the entire time. For an average player this can look like either the site is full of angleshooting players, and nobody likes playing on a site full of cheaters, or it looks like the graphics can't be trusted, and trust is kind of important. 
    In tournament formats (MTT SNG hexapro) would it be possible to send something like a sitoutChanged payload to the entire table the moment someone pressed the sit in button and have the table use that to update everyone (while keeping the current way of updating as a fallback)? Sending chat emotes has the capability of sending a payload to the entire table the moment you click something, so I imagine this should be possible too. 
    sitoutChanged could be similar to tupdate where d[0][2] uses a similar code 0 = empty seat; 1 = sat in; 4 = sat out; 5 = sitting in (this case if they already folded the current hand but could also just be 1 sit in)  but without the irrelevant 2 3 and 6, or even a more simplified payload like the bounties payload, or just a delta with the player that sat in.  
     
    Here's 2 video examples of the bug, the player times out, the next hand he is sitout, I wait for him a bit, he is still sitout, I raise, and the moment I raise against the sitout that will be an autofold,  he's back, and now he's calling or raising. That's because he was already back for a while, it just never got displayed until I made my move. That's a very bad bug optically and really messes with the flow of a game in every tournament format but especially in shorthanded ones like hexapro and sng.
     

    Sitout bug 2.mp4  
    Sitout bug 1.mp4    
     
    Priority: Medium Status: On backlog
    By FeelsBadMan,
    • 1 comment
    • 115 views

  46. Backspace and other keys register twice in login UI on MacOS

    In the login interface on MacOS, when attempting to correct a mistyped username or password by using the Backspace key, the system erroneously registers the keypress twice, resulting in the deletion of two characters instead of one. This issue is also observable with other keys like the Tab key. However, the Space key functions as expected, deleting only one space per keypress.

    **Expected Result:**
    Each keypress (Backspace, Tab, etc.) should register as a single action.

    **Actual Result:**
    Backspace and Tab keys are registering as if pressed twice, thereby performing double the action for a single keypress.

    **Additional Info:**
    - The issue was not reproducible using the Space key, which functions correctly.
    credit to @orbit_white
    Priority: No Priority Status: Fixed - Pending release
    By Phlo23,
    • 10 comments
    • 152 views

  47. Sensei activated only after 100bb

    Ain't it suppose to be 50bb? Didn't activate for me or others today, at some point someone reached over 100bb and he became sensei (no pic of it, you have to take my word on it)


    Priority: No Priority Status: Closed (won't fix)
    By Livertool,
    • 2 comments
    • 70 views

  48. Laggy shop & no notification

    Happened two times today so probly related to update. Shop don't register buys until you leave app and then it does as many buys as you pressed buy button. Also no notification for received ticket. I don't mind that i bought 4 hexa tickets earlier thou was planning to buy only 2 but don't really want 3 banzai tickets so @Stubbe-Unibet would you mind deleting 2 of them and return points?

    screen-20240423-123314.mp4    
    Priority: No Priority Status: Fixed
    By Livertool,
    • 3 comments
    • 75 views

  49. Technical error #4 when trying to register to 40c Supermoon flip

    After the last update I was trying to use my 40c Supermoon ticket to register to the flip tournament. I got the error #4 message like shown in the picture. This is for the flip tournament that starts at 16:50, while I was able to use my other ticket to register to the 15:50 one
    Priority: No Priority Status: Fixed
    By HardGain,
    • 4 comments
    • 65 views

  50. Wrong description in cash game info tab

    For some reason it showed omaha desription in hold em info tab with android app. Leaving cash game section and returning didn't help so went to check out the web client if it is the same in there and is it just wrong placed description overall but no, web client showed it right. Then returned to app and it was correct in there too. Tried to reproduce it with repeating steps what i did before bug appeared (like scrolling through tournaments, visiting game lab) but no such luck so no idea what caused it.
    Screenshots of wrong info:

    Correct omaha info:

    And right holdem info when returning to check out app again:

    Priority: No Priority Status: Cannot reproduce
    By Livertool,
    • 1 comment
    • 71 views

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