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137 issues

  1. Unibet main site - dead messages link

    This has been like this for ages I think but only just noticed the url is probably wrong.
    If you go to the Unibet home site and log in, open the drop down menu and click on messages left below, link is broken.

    Instead you have to click on account (yellow) and then account details - messages which brings you to what should be the same.
    Dead link vs working link
    https://www.unibet.co.uk/myaccount/mymessages
    https://www.unibet.co.uk/myaccount/mydetails/mymessages
     
    Priority: No Priority Status: Fixed
    By P0kerM0nk,
    • 6 comments
    • 280 views

  2. Expanding a pinned MTT hides the last pinned tournament from the list

    This has happened ever since more than 2 pinned MTTs got added and it's not a particularly important bug. The last pinned MTT whether it's 3/3 4/4 5/5 ends up getting hidden when you expend one of the other pinned MTTs, and it's always the last one no matter what. Smells like some sort of indexing issue in whatever algorithm deals with sorting the pinned tournaments at the top.
    The first video shows the bug. The second video shows an empty row appearing instead of the pinned tournament when sorted in reverse by time (can take a few tries to get). Maybe it's a clue.

    pinned 1.mp4  

    pinned 2.mp4
    Status: New
    By FeelsBadMan,
    • 4 comments
    • 381 views

  3. Rebuy time exceed level limit

    Not sure (again) what is going on, tourny setup thingy or bug with program or in my head but both late reg and rebuy are set to l4, late reg already ended but still able to rebuy while we are at l5 🤔 

    screen-20240606-121718~3.mp4   PS. @WuDu has secret fan 👬
     
    Priority: No Priority Status: Closed (won't fix)
    By Livertool,
    • 3 comments
    • 180 views

  4. Auto fill enabled

    Is it for purpose or positive bug, that i don't know but as i haven't read anywhere that auto login is once again allowed i thought i post it here.

    screen-20240503-122251~2.mp4    
    Priority: No Priority Status: Closed (won't fix)
    By Livertool,
    • 15 comments
    • 378 views

  5. New gifs cut short...maybe?

    I like the new gifs overall, i have given lot of cards for delaying the game and unsportsmanlike behaviour but are some of them (mainly ones with character giving signs) way shorter than others by design or bugging? In addition i have gut feeling without actually timing that same gif runtime is sometimes longer or shorter. Why i leaned towards bug was chat bubble popping up way later when gif has ended so don't make sense why they would be made so much shorter by design.
    If bug indeed, maybe connected to other gif bug we already have of gifs not showing at all or upon wrong player. If by design, never mind.

    screen-20240605-122451.mp4   Ps. Really meaningless thing imo but has anyone else experienced when opening app for first time of day, it opens upside down? Happened over 10 times in month so often that i made sure that i wasn't tilting the phone so it could be the cause. Easily fixed with tilting phone even more upwards than you were holding it upon opening but really weird little thing overall.
    Priority: No Priority Status: Fixed
    By Livertool,
    • 3 comments
    • 131 views

  6. android app crashes quite often when put in the background

    As specified in the title, the app crashes when put in the background or when returning to it.
    I managed to reproduce the bug 8 times: 6 times with an open mtt table and 2 times without, in the main menu.
    Apparently it happens more often when you have an open table, but it's a small sample and this could be random noise.
    The frequency with which it appears differs from test to test. Sometimes the app crashes after the first attempt, sometimes after 20.
    I've attached a screenshot here and another one in the hidden section with detailed info about the device used for the tests.
    =====================================
    Update
    I managed to record it
    az_recorder_20240601_180734_2.mp4    
    Priority: No Priority Status: Trying to reproduce
    By phlo_,
    • 7 comments
    • 281 views

  7. Audio gone until restart

    When disconnecting an audio output device either intentionally to switch devices or accidentally by moving a cable or battery for bluetooth headset running out) and reconnecting it Unibet completely loses audio with no way to regain it until you restart the software. It's the only app that does this. As you can see in the videos Unibet has no audio, while Stars recovers audio immediately without pressing any buttons.
    I've tried everything to recover audio on unibet without restarting, every in client audio setting, mute unmute, force the default audio device in windows, removed and readded the device, enabling and disabling the device, different headset, different PC.  
    Sometimes, albeit rare, the client starts with no audio, which you won't realize until you start playing, If it would have any way of recovering audio then this would not be a problem.
    When multiple devices are connected it successfully moves from one to the other, which was broken a few months ago, but now works, so it's a good workaround, but when only one device is connected then it won't work properly. @Phlo23 has also performed some tests of this issue and could not reproduce it, which is odd cause I have it on multiple PC's.  
    o    When did issue occur: All the time for a long time.
    o    Which client(s) are impacted: Desktop
    o    Info about your device: Windows 10 & Bluetooth True Wireless Headphones JLab or Wireless Headset Sennheiser or wired generic headset or bluetooth speaker
     
    Added comment with possible solution in the comment section 👇
    Video example of Unibet sound not working: 

    Audio bug Unibet.webm Video example of Stars sound working: 
     

    Audio bug Stars.webm  
    Priority: No Priority Status: Backlog candidate
    By FeelsBadMan,
    • 4 comments
    • 341 views

  8. Hand History scroll keeps snapping back to the top

    This is a super low priority bug that happens on every platform, desktop, mobile and browser. As you can see in the video, if hands are still being loaded the scroll bar and the contents snaps back to the top with every payload received (similar to the cashgame stakes bug happening now on mobile). And as the default ordering is by time and all the payloads are being placed at the bottom (when default sorted), the scroll bar and the contents should stay put to let the user look through the hands, probably by using an offset to scrollHeight that makes sure to keep the data somewhat in place, with maybe the 1st visible row as an anchor or the center visible row, or maybe you have some other easier method to not have it snap back. Keep in mind that if it's sorted by another column, rows will be added all over the place but IMO it should still stay anchored to the area you are viewing even though rows have been added before after and in the middle.
    Once the HH list is fully loaded it's no longer a problem, which is why it's super low priority.

    HH scroll bug.mp4   Also reported by @GR1ZZL3R a month and a half ago: 

    Priority: No Priority Status: Backlog candidate
    By FeelsBadMan,
    • 1 comment
    • 231 views

  9. Can not Sit-in / no Play button when you timeout in tournaments (and cashgames) for 1 hand

    When you timeout during a hand in any tournament format, you can not sit back in until the next hand which is quite dangerous when you're UTG or when you're not paying attention to the next start of hand, the Play button just does not appear.
    That happens because the Hero is set as sitout at the very end of the hand, so he is technically not sitout the rest of the hand even though he got auto folded. Not sure if it's enough but the button should be set to popup after a timeout fold too so it can send the sitin ok command. 
    Added video with logs in the secret section.

    Play-sitin-button-table.mp4  
    Priority: No Priority Status: Backlog candidate
    By FeelsBadMan,
    • 2 comments
    • 194 views

  10. Sit back delay

    It takes some time  after you take your seat again to system to update and remove zzz image and show your cards in "multiple table section"

    Priority: No Priority Status: Closed (duplicate)
    By Livertool,
    • 5 comments
    • 153 views

  11. Long loading screen hide notification

    Just in case this is worth some points 😄
    Regarding to this:
    So after latest release, if there is notification when you open the app, it is very much hidden behind dark loading screen cause loading takes more time than before. At least with phone it was unreadible and disappeared before loading was complete. Turned out to be new black belt mission this time as i could check it from notifications but ain't there notifications that ain't saved, like last tournament series (don't remember the name) couple weeks ago so maybe notifications have to be adjusted to pop up later when loading is complete?
    No notification at this screenshot but adding it as clarification 🙂

    Priority: No Priority Status: Fixed
    By Livertool,
    • 1 comment
    • 142 views

  12. Split positions in mtt results

    Pretty meaningless thing but looks weird when there is so many split positions (why?) and therefore actual player amount don't match what is shown in result list. I went through quite many tournaments and all looks to be the same except flips.
    Lots of split positions (actual number of players 48):

    Even with price positions (15):

    And flip is shown right (189):

    Priority: No Priority Status: New
    By Livertool,
    • 0 comments
    • 124 views

  13. cannot log in after new update

    Using windows 7 and get this message after new update

    Priority: No Priority Status: Closed (duplicate)
    By penguin50,
    • 2 comments
    • 189 views

  14. Unibet client crashes

    Hey everyone, today I encountered a bug which caused my client to close suddenly, after closing a table of a tournament that I busted (Ironman 10euro). This has happened to me before a multitude of times. It feels like the client lags for a couple of seconds and then closes. It happens after an action. So today after I closed a table, or I remember it happening when I open or close the tournament lobby. Understandably, this is extremely annoying mid session playing multiple tables, having to log in again. 
    btw, I have a solid PC and am 100% sure that this is a unibet issue, as I have heard from peers that have encountered the same problem before.
    Priority: No Priority Status: Fixed
    By punterfifth9,
    • 5 comments
    • 254 views

  15. Backspace and other keys register twice in login UI on MacOS

    In the login interface on MacOS, when attempting to correct a mistyped username or password by using the Backspace key, the system erroneously registers the keypress twice, resulting in the deletion of two characters instead of one. This issue is also observable with other keys like the Tab key. However, the Space key functions as expected, deleting only one space per keypress.

    **Expected Result:**
    Each keypress (Backspace, Tab, etc.) should register as a single action.

    **Actual Result:**
    Backspace and Tab keys are registering as if pressed twice, thereby performing double the action for a single keypress.

    **Additional Info:**
    - The issue was not reproducible using the Space key, which functions correctly.
    credit to @orbit_white
    Priority: No Priority Status: Fixed
    By phlo_,
    • 11 comments
    • 253 views

  16. Bounty amount missing on one or more players at the table

    In bounty MTTs one or more players will have their bounty amount missing for usually for 1 hand but can happen for more hands. This typically happens on a table move, either you moving to another table, or other players getting moved to your table. 
    It's a pretty bad bug as bounties are a pretty big part of playing bounty mtt's, so for at least one hand if not more you're essentially playing blind.
    TUPDATE the root of all evil!!!
    There seem to be 2 separate causes for the bounty bug:
    1. Cause 1 is not receiving a tupdate, which covers 80% of the times this bug occurs and will generally be missing for only 1 hand.
    So what happens in this case is a player gets moved to your table, but you don't receive a tupdate with this new player to initialize him, then you receive a correct bounties payload, but because the player is not initialized it will not add his bounty, and then you receive an init that will initialize the players, but it's too late for the bounty so that player will be left without a bounty. Next hand you will receive a tupdate and a bounties and the bounty will be displayed correctly. This is the scenario that can be observed in vid1 here and in the secret section.
    I've checked all the other table moves over the course of a few days and all the ones that display a bounty have received a tupdate.
    Now in vid2 in the secret section you can see the correct way it should function, each player getting moved to the table, there will be a tupdate, a bounties, and will immediately appear at the table. So the moment a player gets moved to the table the server should just send a tupdate that very moment not wait for the interhand period and all will be good right? But wait a minute, if a tupdate gets received during a hand then you will encounter the following 2 bugs, so you can't do that with the current setup: 
     
    This is just a guess, but maybe the tupdate necessary here does not get sent because the player gets moved too close to the start of the hand and that gets prevented in order to not break the hand in the way observed above.
    If you could receive a tupdate or another signal with a similar function in the middle of the hand without breaking the hand, a lot of things could be unlocked: 
    Players could instantly appear at the table they are moved to (as sitting in) instead of the weird freeze that happens now Players could instantly press play to sit back in if they end up sitting out during the current hand instead of the current awkward wait till the next hand which if you will be UTG is very dangerous Might fix the previous bugs and the next bug where other players don't see that you sat in until they make your move:  
    2. Cause 2 is more rare but even more problematic. As you can see in vid3 (here and secret section) during the move you receive a correct tupdate and bounties and init, but 1 or more players will be missing their bounties permanently, for some reason all subsequent tupdates and bounties will not fix it.
    Resizing the table will not fix the issue as it does for many graphics layout issues. The only way to see the bounty is to close the table and reopen it.
    Don't know what's causing it but if the other one gets fixed it's already a massive improvement. 
     
    In vid4 you will see the elusive wombo-combo, both the in play table and the spectating table missing bounties at the same time, while spectating the other table when those tables get merged (spectating the other table is very common when near the money or near a payjump). 
    You will see that the rail table receives a tupdate for 3 players, and the bounties for them, and only those players will have bounties even though further bounties transmissions get received, so Cause 1.
    On the in play table you will notice tupdates for moving each player from the current table to the new table, but no tupdate with all the players of the new table so no bounties get displayed. Again Cause 1. Exact same scenario as vid5 and vid6 (both same tournament)
     
    vid1 - bounties missing tupdate missing 1 hand:

    vid1public - bounties missing tupdate missing 1 hand just table 2024-05-23_23-01-14.mp4 vid3 bounty missing until table restart:

    vid3-bounty-missing-until-table-restart-public-2024-05-23_19-32-16.mp4 Rest of the videos and the logs in the secret section.
    Priority: No Priority Status: Backlog candidate
    By FeelsBadMan,
    • 3 comments
    • 235 views

  17. Cashgame sitout/leave table button vanishes

    This is a pretty unimportant bug, sometimes, when you play multiple tables of cashgames and you mess with the sitout states, for example you want to sitout on 3 of your 6 tables, but then a player joins so you change your mind on one, you can end up with one of your tables, usually a different one than the one you were messing with having the leave / sitout button vanish, when you click the sitout/leave button it vanishes and it only comes back when you resize the table or you press X and then no don't leave, and in that moment the sitout popup appears. So it seams that something in between the button disappearing and the popup appearing gets stuck somehow. I've checked the logs too, nothing seems out of the ordinary, "sitout mode changed" seems to trigger fine, sitoutmode seems to update fine, it's probably just an animation hiccup for which there are no logs in this build.
    In the following video example you can see it happening, obviously I'm messing with the sitout states more to be able to trigger it within a few minutes of play, but it does happen naturally in the wild during normal use, without spamming, as it has happened to me in the past and was reported by @comanimaltoo in January (screenshot of his issue attached below, the banzai table) and reported by @GR1ZZL3R in november 2023 with multiple people confirming that they have also had it.
    What is going on in the video at the bottom where it's cut off, left bottom I open the popup and unclick leave next bb at all tables, right bottom I just open the popup don't click anything, middle left I click to open the popup and it vanishes with no popup. I have done multiple sitout state changes before that though.

    sitout cash games vanish.mp4 @comanimal screenshot


     
    @GR1ZZL3R video


    grizzler report.mp4  
    Priority: No Priority Status: Backlog candidate
    By FeelsBadMan,
    • 3 comments
    • 202 views

  18. Banzai black belt bug

    This guy joined the table and was immideatly given the banzai avatar, which feels strange. Hope de didtn get the tickets... After the previous hand, the original sensei left.
    Priority: No Priority Status: Need more info
    By idioten,
    • 4 comments
    • 179 views

  19. HU multiple hands in 6max and 9max tournaments while tables get balanced

    This happens occasionally when playing MTTs, you will be moved, or seated at a table (when lateregging) where you will be HU multiple hands, sometimes a couple of hands, sometimes many hands, due to the way table balancing is done 1 player at a time and having to wait for the other table to finish the hand. Video with logs in the secret section.

    HU-multiple-hands-public.mp4
    Status: New
    By FeelsBadMan,
    • 0 comments
    • 141 views

  20. Going from sitting out to sitting in doesn't update in tournaments

    When someone is sitting out and sits back in during a hand, they will still appear as sitout sometimes till the next action is completed by a player and sometimes not even then. I believe this happens because there is no transmission to let the table know that someone has sat in, and it uses the next act or pturn payload to update, which in cashgames is a fine implementation because you don't get dealt in if you're sitout, but in tournaments you are dealt in and you can sit in in the middle of a hand. This bug is pretty impactful especially in Hexapros and HU sng, since you're in a situation where you have to raise against the sitout and surprise, the opponent hasn't been sitting out the entire time. For an average player this can look like either the site is full of angleshooting players, and nobody likes playing on a site full of cheaters, or it looks like the graphics can't be trusted, and trust is kind of important. 
    In tournament formats (MTT SNG hexapro) would it be possible to send something like a sitoutChanged payload to the entire table the moment someone pressed the sit in button and have the table use that to update everyone (while keeping the current way of updating as a fallback)? Sending chat emotes has the capability of sending a payload to the entire table the moment you click something, so I imagine this should be possible too. 
    sitoutChanged could be similar to tupdate where d[0][2] uses a similar code 0 = empty seat; 1 = sat in; 4 = sat out; 5 = sitting in (this case if they already folded the current hand but could also just be 1 sit in)  but without the irrelevant 2 3 and 6, or even a more simplified payload like the bounties payload, or just a delta with the player that sat in.  
     
    Here's 2 video examples of the bug, the player times out, the next hand he is sitout, I wait for him a bit, he is still sitout, I raise, and the moment I raise against the sitout that will be an autofold,  he's back, and now he's calling or raising. That's because he was already back for a while, it just never got displayed until I made my move. That's a very bad bug optically and really messes with the flow of a game in every tournament format but especially in shorthanded ones like hexapro and sng.
     

    Sitout bug 2.mp4   Sitout bug 1.mp4   Later edit: Or maybe the fix for this could be a larger structural change to how players get updated at the table that would impact / fix many other bugs and features instead of putting a different bandaid on each one
     
    Priority: Medium Status: On backlog
    By FeelsBadMan,
    • 2 comments
    • 225 views

  21. The Hexapro Jackpot Timer continues after JP is hit

    When a jackpot hits, the Jackpot timer doesn't stop until the 1st hand of that jackpot hexapro ends, which can be from a few seconds, up to a minute or 2. I'm sure there's a good reason for this implementation, and most of the regs might not know exactly what's happening but know there's a delay, but for the random person that joins games right after it hits this looks really bad like it's a fake promo or rigged or something. 
    Wouldn't it be possible to have the component that determines the multiplier inform the timer instead of the hand history? In the example in the video where the timer reaches 0, and would have went far past that, the lotteryrunning payload with the result of the jackpot hexa has been received with 23 seconds left and even contains the timings of the animations, surely that information could be sent to the component that deals with the timer as well. 
     

    jackpot reaches 00.mp4  
    Status: New
    By FeelsBadMan,
    • 0 comments
    • 100 views

  22. Hand History replayer very desynced when clicking fast

    If you click next quickly while replaying a hand, which is a necessity while still playing since there isn't time to take it super slow, then the action will look nonsensical because the bets and board cards are very desynced. This bug appeared right after the update that introduced Banzai 2.0, up until then it worked perfectly. 
    The first video (in slow motion to properly see the wrong bets) shows how the action looks when clicking fast, preflop and flop bets both look like whey were done preflop, turn bet looks like it was done on the flop, and then turn and river just appear. 
    The second video is how the action should look.
    Improvement suggestion: A big reason why it's necessary to spam the next button instead of pressing it slower or using the play button is because the preflop action takes forever due to the non-VPIP (voluntary put in pot) folds. It would be a significant improvement if all the PREFLOP non-VPIP folds (people that have not contributed to the pot anything other than antes) would not be done 1 per action but happen at the same time as the next VPIP action (bundled together) for both pressing next or previous and for the automatic play button.
    What I mean by that, if you look at the hand in the video, what happens now is the following:
    Click Next garlicbread folds > Click Next AtsN folds > Click Next Haikari folds > Click Next NieZnamSie folds > Click Next OldShark bets > Click Next ykyg folds > Click Next piff-puff folds > Click Next Julian Carax calls 
    How I think it would be much better for preflop action is if every next would take you to the action of the next first player that has put money in the pot (other than antes) and all the folds before him would be done at the same time (or if that isn't possible to animate, just blur them at the same time that would be sufficient); folds after that person that folds has already put money in the pot like a bet/fold or a call/fold should still be a separate move because they have put money into the pot (other than antes). The action should go like this, as you can see 8 clicks turns into 2 clicks:
    Click Next garlicbread folds  AtsN folds  Haikari folds  NieZnamSie folds OldShark bets (all at the same time) > Click Next ykyg folds  piff-puff folds Julian Carax calls (all at the same time)
    Improvement suggestion 2: Kind of unrelated but if replayer work will be done, would be nice if showdown hands would be shown for the entire duration of the hand and not hidden, There is no need to hide the cards on the table replayer because during play you want all information as fast as possible. So while replaying, it would be nice if you could see the showdown cards revealed preflop flop turn and river, and not just on the river, just like we can see the Hero cards for the entire duration of the hand.

    HH desynced bug slowmo.webm   HH desynched bug how it should look.webm  
    Priority: Low Status: On backlog
    By FeelsBadMan,
    • 5 comments
    • 313 views

  23. All-in % colors scuffed after playing Banzai

    This is just a small scuff that doesn't affect gameplay, that has been a thing since Banzai 2.0 on both Desktop and mobile.
    If you play banzai and see an all-in at that table and afterwards play another game or use the replayer, the Allin % colors will be scuffed in those games. 
    Looks like both normal tables and banzai tables define defEquityBoxConfig with each's colors, and when the normal / global tables define it first, the colors are fine, and the banzai games afterwards will only define their colors locally? and use them correctly (as you can see in the 2nd video) ... BUT if you play banzai first, it looks like it's defining the colors globally, and afterwards all the other game colors will be scuffed as if it can't redefine them again (like in the first video).

     
    Wrong colors when you play banzai first and see an all-in: 
     
    Correct colors when you play a different game first and see an all-in:
     
    Status: New
    By FeelsBadMan,
    • 1 comment
    • 116 views

  24. Mr Miyagi in my face

    Probly just one time thing but anyhow, entered table, lost first hand, rebuy and sensei gave started to give
    screen-20240519-145344.mp4    
    me attitude. Wrestled him sideways with turning phone and he was gone to home licking the wounds.
     
    Status: New
    By Livertool,
    • 2 comments
    • 197 views

  25. Top up amount isn't displayed correctly/doesn't update in banzai

    Joint report with @FeelsBadMan
    After a few tests, we noticed the following:
    The amount for the top up option isn't displayed correctly. More precisely, it's not updated since the last similar action.
    In order to correctly update the info, the banzai table must be resized.
    Even if this bug appears, the correct amount is added to the player's stack.
    @FeelsBadMan's simple and concise conclusion:
      "it's just lacking a trigger to refresh with the correct data and wait till something does eventually trigger it"
    Added some clips with the bug and the steps described below.

    teest.mp4   stuck amount.mp4   Banzai_Texas_-_NL1_cg3a9e42_2024-04-24_10-08-12.mp4    
    Priority: Low Status: On backlog
    By phlo_,
    • 5 comments
    • 428 views

  26. Banzai meters disappear upon disconnect

    Played with wifi & phone, got disconnected/connected and meters were gone for couple of minutes (until i was all in next time i believe)
    Don't know if this is big issue or does it even happen usually with disconnection but anyways.
    Meters missing:

    And couple minutes later back:

    Status: New
    By Livertool,
    • 4 comments
    • 227 views

  27. Client freezez when checking hand history

    Everything froze, have to quit the client using task manager. Just clicked hand history.
    Priority: No Priority Status: Closed (duplicate)
    By idioten,
    • 1 comment
    • 88 views

  28. The usual banzai issue

    After being robbed in several hands, I was finally almost sensei and had some color on the belt. then the fucking table was closed. i did not get to open a new table with my stack, wtf??
    Priority: No Priority Status: Closed (won't fix)
    By idioten,
    • 1 comment
    • 140 views

  29. Leave all tables on next BB button not working after disconnection

    I set the option to leave all tables on next big blind and has a short disconnection (10 seconds max) and the tables automatically reconnected. Button for that options remains enabled but the functionality is missing now. I remember enabling the option and the disconnection happening some tens of seconds after but I don't exclude the possibility of being already disconnected when doing it but client not showing the disconnect popup yet. Either way, after reconnection, the functionality is missing. It happened at Banzai but I suspect is for all game types. Video attached.
    Priority: No Priority Status: Closed (won't fix)
    By fornicator99,
    • 2 comments
    • 157 views

  30. Slider missing

    I don't know if this has already been mentioined. If i log in and hold the phone in horizontal position the hexapro slider is missing. If i turn vertically, then it appears.

    Priority: No Priority Status: Closed (won't fix)
    By Xerka23,
    • 3 comments
    • 176 views

  31. Multitabling on iPhone, one table becomes unaccessible

    Hi, today I played 2 x 2$ hexas simultaneously on my iphone 13 pro and 1 table crashed, I could not see the table, could not click on action tabs, and all I could see was the prizes that could be selected, even though the hexapro started. I can see my hand on the left of each image, but I can’t see the table. Also, one table worked perfectly (see images attached)
    After closing the app and re-logging everything was normal.


    Priority: No Priority Status: Closed (won't fix)
    By Adistn,
    • 3 comments
    • 175 views

  32. Strange table consolidation.

    Two consecutive hands in a tournament.
     

     
    First hand
    Nothing interesting here, I folded my BB but notice three selected players, they will be moved with me to new table.

     
    Second hand
    New table. Antes. The Reds are suddenly out of play. Not sitouts, just prevented from play. Green and me not.

     
    Now I'm on BB for second time in a row. I think better candidate for this position were now Green. There is another glitch that Reds have cards but in reality they don't.

    According your Tournament Rules:
    46(...)The Big Blind will never skip over a
    player, and never fall twice in a row to the same player.
    Table balancing
    42(...)The player that is moved is seated at the new table as far away from the Big Blind as possible, according to the available seats.
    Priority: No Priority Status: Closed (won't fix)
    By Greg8,
    • 4 comments
    • 229 views

  33. Unibet Gameplay Issue

    Hi this issue has happened to me a few times now where it's a black screen and can't see any cards. I have attached a screenshot. 
    Priority: No Priority Status: Closed (won't fix)
    By shipallin,
    • 7 comments
    • 252 views

  34. Log out don't keep you logged out

    Not much else to say, logging out succesfully, closing app and opening app again makes you still being logged in. Video says it all

    screen-20240503-135913.mp4    
    Priority: No Priority Status: Backlog candidate
    By Livertool,
    • 17 comments
    • 446 views

  35. Scroll issue with cash game and SGN stake/buy-in list

    This has been there from the beginning. On mobile, the scrolled selection to Monday shortstack promotion PLO game (for example) lasts only from a second to two, before it retracts back to the beginning of list. Which hides it from sight on portrait view.
    Annoyance level: very high
    Behaviour model added to a screenshots of old rotary phone, and modern video.
     
     
    Priority: No Priority Status: Backlog candidate
    By Rushbie,
    • 2 comments
    • 253 views

  36. Hand History Tab "Buy-in" filter is unusable

    As can be seen in the screenshot (Image1), some titles are impossible to read, due to being crammed into tiny rectangles and it's even worse on mobile. The tournaments that you can see is also capped to 11 with all the rest being impossible to access. In addition, for Hexapro (Image 2) you can't filter on individual tournaments, anything duplicate gets bundled together, which makes it kind of a useless filter. All these issues make it a huge downgrade compared to how it used to look and function in the previous version in 2020 as can be seen in Image 3, where you could properly filter for a specific game as it's the most useful way to filter. 
    In Image 4 you can see how I think it can be fixed and brought to it's former glory and even better. On the cpp part it should create a map 📃 with the id, the time (hh:mm:ss) of the first hand played in a tournament or cash table, and the title, of every single tournament or cash table played, by looping through the hands once, introducing the unique tournament id or cash table ids in the map as key, and it's corresponding title from refs, and time, and when key exists checking and updating the time if it's lower. Then output the resulting list sorted by timestamp descending.
    On the graphics side, decrease the top and bottom margin of the type and date buttons and input field, possibly remove the buy-in, and introduce a new long button under All Tournaments, and have it expand with the full scrollable (if too big) list obtained previously, displaying the time of the first hand of that tournament / table, and the name.
    When selected, replace the All text in the main filter button with the title just as it does now but keep the all in the expanded list just like now and filter the hand list by tournament id or cash table id.
    Image 1, unreadable titles and can't show all the tournaments:

    Image 2 , useless filter when there's many hexapros played:

    Image 3, how it used to look:

     Image 4, how it could be fixed and improved:

    Status: New
    By FeelsBadMan,
    • 1 comment
    • 128 views

  37. 2 Banzai freeroll tickets instead of 1

    I've only played banzai one time this quarter and after completing the daily challenge of achieving black belt I received 2 tickets.
    Priority: No Priority Status: Closed (won't fix)
    By Samba,
    • 3 comments
    • 152 views

  38. Table resizing glitch

    I'm just gonna report it in case it's something super unwanted by the devs, but must say that it can even be useful at times, if someone wants to play in a squared table instead of normal. At least before the new table ratio of 3:4 is made, if it's ever being made.
    Nothing breaks or anything, so no harm done with it. Gets retracted automatically back to original ratio, if resized again from edges.
    Repeatable several times, so it's possible to use for multiple tables.
    Pic and vids added.
     

    screen trick.mp4  

    screen trick for multitable.mp4  
    Priority: No Priority Status: Closed (won't fix)
    By Rushbie,
    • 2 comments
    • 132 views

  39. Banzai lacks font/text sometimes in some browsers

    Looks like this (tried two browsers: opera and firefox)

     
    Instead of this (desktop app)

    Priority: Low Status: On backlog
    By Greg8,
    • 6 comments
    • 326 views

  40. Table resizing issues (maximize/minsize) on very high and very low resolution windows devices

    When trying to maximize (or resize manually to the entire screen) a table on a 4K display, it can't as you can see in the video because it has a max_size defined. I know there's a full screen borderless option in the menu, but maximizing or snapping is so much more convenient, and fixing this is just going to table > tablePreloader-Desktop and commenting out // max_size, as you have done for the lobby which as you can see in the video works perfectly. If you really think a max_size is necessary for some reason, then at least make it 4K.
    Also while you're in that file would be nice if you could change the min_size as well because on budget laptops the resolution and DPI are so low that even resizing the tables to the minimum they'll still be very big on the screen, so even a few tables overlap like crazy as you can see in the 1st image. Ideally it would be more like the second. You can change this in the same place as above table > tablePreloader-Desktop to min_size: [384, 216]; . Why 384x216? Because it's true 16:9 and divisible by 8 and during my tests it was the only resolution that that allowed minimal overlap on my pretty standard low res laptop both vertically and horizontally, and that lack of overlap on a laptop improves the quality of life tremendously when you're on the go. 🙏 The laptop issue has been reported quite a few times in the past.
    4K maximize issue:

    Fullscreen4K.mp4 Low resolution laptop overlap:

     
    How laptop tables could look with a lower min_size:

     
    Status: New
    By FeelsBadMan,
    • 0 comments
    • 75 views

  41. MitID and BankID login broken on Android app

    Thought I'd join the fun 🙂
    There's currently an issue with both the Danish MitId and Swedish BankID login solution when signing in (or trying to rather) on the Android app.
    With MitID you're asked to scan the QR code - the QR code on the screen of same device - instead of just swiping to confirm login. This means you can't use your primary device for login. 
    We managed to fix this in an unreleased app build, but the login was still not working, as you'd be signed in on the website/in your browser and not on the app.
    With BankID, you can manage to sign in by closing and reopening the app at the right point of the login flow, but otherwise it's impossible. Also a similar redirect issue as with MitID
    Priority: No Priority Status: Fixed
    By Stubbe-Unibet,
    • 5 comments
    • 301 views

  42. Chat gif disappear

    Like seen in start of video, chat gif disappear in the middle of gif playing. Probably related to player next to me leaving table/table change notification popping up same time???
    After that gif don't show up at all with multiple attempts until i try if it starts to work with landscape mode. Not sure thou if it was rotating phone that helped or the unfortunate thing of being moved to another table and/or game continuing at same moment...
    Not the first time this happened, yet not too often but first time i caught it on recording.
    Gif disappearing must not have affected whole table as sleeping beauty on top right still managed to share her dreams 😋 
     
    Status: New
    By Livertool,
    • 10 comments
    • 677 views

  43. I can see you!

    Third time this morning, once yesterday, once quite a while ago, managed a screen shot today. 
       Normally I fire up my tables and press sit out immediately so I can pick which tables to play, only going by stack size and position relative to other stacks. Normally I can't see who is at the table until pressing play and being dealt in, but some sort of glitch has let me see the other players before starting. The other twice this happened has been when playing, sitting out and opening a new table but this time it happened from the start. I opened 6 tables, and noticed on one all players were visible. 
     

       It's only a visual thing, no gameplay affected, but interesting.
     
    Priority: Low Status: On backlog
    By GR1ZZL3R,
    • 9 comments
    • 428 views

  44. Bluetooth audio with mobile app

    Others can judge if this is bug, only my equipment related or more common one but audio with bluetooth blugs is often laggy, delayed or totally missing audio for some parts. Quite a difference between using bluetooth: 

    screen-20240505-141009.mp4  And phone speaker:
    screen-20240505-141239.mp4   Could be just my device related but what speaks against it is that no such problems with other poker apps. 
    Priority: No Priority Status: Backlog candidate
    By Livertool,
    • 2 comments
    • 226 views

  45. Message of black belt achieved before it actually is and multiple times

    Regarding to black belt promo, i was still at brown belt while i went to lobby and had multiple messages of black belt achieved. Clock there says 23:04 -22:07 while i actually managed to get black belt arounf 22:30 which after i immediately took screenshot from table


     
     
    Priority: No Priority Status: Closed (won't fix)
    By Livertool,
    • 9 comments
    • 277 views

  46. Changing avatar breaks cash game ticket.

    Adding new cash table and changing new avatar for it ends up notification of insufficient funds and unable to play.
    First noticed when i was regged to sng and opened cash game table via entering cash game ticket. Chose different avatar from buy in screen and got denied playing. Tried again with not changing avatar and got in.
    Then tried is it the same if am playing cash game with ticket and adding another table with different avatar and got same error and on top of that i couldn't open another table even with same avatar. On top of that left the first table and tried to enter cash games again via that ticket and now i can't enter at all with that ticket. Tried multiple times, can it be fixed or @Stubbe-Unibet mind clearing it for only 9 flops left?

    screen-20240503-175359.mp4  
    screen-20240503-181329.mp4   PS. Hopefully poker team goes easy on me with jumping on/off the tables. Ain't ratholing, just testing you software 🙂
    Status: New
    By Livertool,
    • 3 comments
    • 229 views

  47. Logout and Timeout screen broken, redirects to main website page

    When you logout or timeout on desktop or android you end up on this screen:

    And after a few seconds (or after clicking authentication) you just get redirected to the main website page:
    Priority: No Priority Status: Fixed
    By FeelsBadMan,
    • 5 comments
    • 204 views

  48. Cannot remove MTTs from Favorites when using multiple devices

    This bug has existed since the inception of favorites and has been reported by many people. Basically syncing settings, in particular  "userFavoritesMTTList" from within the settings object, with the server storage is broken, and makes using the favorites feature between multiple devices almost unusable. 
    It seems like when you add or remove a favorite MTT or change any setting, the server storage updates with your new preferences perfectly fine.
    When your client has settings (with favorites in them) in local storage, which is the case for the desktop and mobile clients, then the client first retrieves the local storage favorites, then it retrieves the server favorites, it detects a discrepancy between server (source) and client (destination) as evidenced by the following log "[CSettings::UpdateMap] source size: 766, destination size: 784",  and then it logs "[CRlxNewTicketAwardService::StartService] Settings synced with the server storage".
    Now, what seems to be happening when your local settings get synced with the server storage is that it can only add or modify keys, but it can't remove keys from "userFavoritesMTTList" and probably same for anything else in the settings object so there might be a reason for it, but it breaks favorites. So what happens in the situation presented above, is that despite the server having only 766 favorites, the client will remain with 784. Now let's say the 766 favorites on the server contain 4 new favorites, now your client will be updated to 788 favorites, the 784 originally in local storage + the 4 new ones but it does not remove any of the ones that are no longer in server storage.
    In this scenario, as long as you change NOTHING on the client, no favorites, no settings, no table nudges, the server data will still contain the correct 766 and the other device where you have removed the MTTs will continue to be correct with 766. But the moment you change anything to the settings object in your client, including experiencing a table nudge out of your control, both the server and the other device get updated to 788, despite you removing a lot of MTTs on the other device.
    The fix is pretty obvious, but idk if it has any other problematic ramifications; when syncing the settings object and the local storage with the server storage, just remove the keys from "userFavoritesMTTList" that are no longer present in the server storage, which seems to work fine when updating the server storage. Alternatively, if removing keys causes other problems, just set the value of the key to false when removing, or true when adding, and only display the favorites that have a value of true. 
    You might also ask yourself, why does this psycho have 766 favorited MTTs? Almost all of those are old templates that are impossible to remove as they are not displayed in the client. Surely there will be no issues with an ever expanding settings object with unremovable favorites and table nudges 🤔. It will all probably be fine.  
    The Browser client, due to its lack of persistent local storage (or maybe it's just my browser that doesn't store stuff) is the only one that correctly updates from server storage, but obviously it will also experience similar issues when another device updates the server storage. 
    Priority: No Priority Status: Backlog candidate
    By FeelsBadMan,
    • 0 comments
    • 120 views

  49. Black Belt Flip

    Did anyone receive a ticket to that tournament? Given there are no players registered and it starts in 2 hours, I suppose the answer is no.
    I managed to make the black belt for sure, but did not receive any ticket.
    Priority: No Priority Status: Closed (won't fix)
    By labadabadu,
    • 3 comments
    • 143 views

  50. Blank screen when checking messages.

    This seems to be happening since the last update, not affecting anything just mildly annoying.
     
    I open the client and have a message.

    Click it and get a blank page
     

    Message icon has disappeared and I have to go to main site to view messages.

     
    Priority: No Priority Status: Fixed
    By GR1ZZL3R,
    • 4 comments
    • 157 views

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