Jump to content
Unibet Home
Poker Community

Bug Reports

Report bugs and issues directly to the poker team and developers! If you are experiencing crashes on Windows, please use this special client version which will generate a file with crash details (.dmp file)
Download special Windows client build for crash issues.

115 issues

  1. All-in % colors scuffed after playing Banzai

    This is just a small scuff that doesn't affect gameplay, that has been a thing since Banzai 2.0 on both Desktop and mobile.
    If you play banzai and see an all-in at that table and afterwards play another game or use the replayer, the Allin % colors will be scuffed in those games. 
    Looks like both normal tables and banzai tables define defEquityBoxConfig with each's colors, and when the normal / global tables define it first, the colors are fine, and the banzai games afterwards will only define their colors locally? and use them correctly (as you can see in the 2nd video) ... BUT if you play banzai first, it looks like it's defining the colors globally, and afterwards all the other game colors will be scuffed as if it can't redefine them again (like in the first video).

     
    Wrong colors when you play banzai first and see an all-in: 
     
    Correct colors when you play a different game first and see an all-in:
     
    Status: New
    By FeelsBadMan,
    • 1 comment
    • 90 views

  2. Mr Miyagi in my face

    Probly just one time thing but anyhow, entered table, lost first hand, rebuy and sensei gave started to give
    screen-20240519-145344.mp4    
    me attitude. Wrestled him sideways with turning phone and he was gone to home licking the wounds.
     
    Status: New
    By Livertool,
    • 2 comments
    • 132 views

  3. Top up amount isn't displayed correctly/doesn't update in banzai

    Joint report with @FeelsBadMan
    After a few tests, we noticed the following:
    The amount for the top up option isn't displayed correctly. More precisely, it's not updated since the last similar action.
    In order to correctly update the info, the banzai table must be resized.
    Even if this bug appears, the correct amount is added to the player's stack.
    @FeelsBadMan's simple and concise conclusion:
      "it's just lacking a trigger to refresh with the correct data and wait till something does eventually trigger it"
    Added some clips with the bug and the steps described below.

    teest.mp4   stuck amount.mp4   Banzai_Texas_-_NL1_cg3a9e42_2024-04-24_10-08-12.mp4    
    Priority: Low Status: On backlog
    By phlo_,
    • 5 comments
    • 339 views

  4. Banzai meters disappear upon disconnect

    Played with wifi & phone, got disconnected/connected and meters were gone for couple of minutes (until i was all in next time i believe)
    Don't know if this is big issue or does it even happen usually with disconnection but anyways.
    Meters missing:

    And couple minutes later back:

    Status: New
    By Livertool,
    • 4 comments
    • 187 views

  5. Client freezez when checking hand history

    Everything froze, have to quit the client using task manager. Just clicked hand history.
    Priority: No Priority Status: Closed (duplicate)
    By idioten,
    • 1 comment
    • 69 views

  6. The usual banzai issue

    After being robbed in several hands, I was finally almost sensei and had some color on the belt. then the fucking table was closed. i did not get to open a new table with my stack, wtf??
    Priority: No Priority Status: Closed (won't fix)
    By idioten,
    • 1 comment
    • 87 views

  7. Leave all tables on next BB button not working after disconnection

    I set the option to leave all tables on next big blind and has a short disconnection (10 seconds max) and the tables automatically reconnected. Button for that options remains enabled but the functionality is missing now. I remember enabling the option and the disconnection happening some tens of seconds after but I don't exclude the possibility of being already disconnected when doing it but client not showing the disconnect popup yet. Either way, after reconnection, the functionality is missing. It happened at Banzai but I suspect is for all game types. Video attached.
    Priority: No Priority Status: Closed (won't fix)
    By fornicator99,
    • 2 comments
    • 126 views

  8. Slider missing

    I don't know if this has already been mentioined. If i log in and hold the phone in horizontal position the hexapro slider is missing. If i turn vertically, then it appears.

    Priority: No Priority Status: Closed (won't fix)
    By Xerka23,
    • 3 comments
    • 150 views

  9. Multitabling on iPhone, one table becomes unaccessible

    Hi, today I played 2 x 2$ hexas simultaneously on my iphone 13 pro and 1 table crashed, I could not see the table, could not click on action tabs, and all I could see was the prizes that could be selected, even though the hexapro started. I can see my hand on the left of each image, but I can’t see the table. Also, one table worked perfectly (see images attached)
    After closing the app and re-logging everything was normal.


    Priority: No Priority Status: Closed (won't fix)
    By Adistn,
    • 3 comments
    • 141 views

  10. Strange table consolidation.

    Two consecutive hands in a tournament.
     

     
    First hand
    Nothing interesting here, I folded my BB but notice three selected players, they will be moved with me to new table.

     
    Second hand
    New table. Antes. The Reds are suddenly out of play. Not sitouts, just prevented from play. Green and me not.

     
    Now I'm on BB for second time in a row. I think better candidate for this position were now Green. There is another glitch that Reds have cards but in reality they don't.

    According your Tournament Rules:
    46(...)The Big Blind will never skip over a
    player, and never fall twice in a row to the same player.
    Table balancing
    42(...)The player that is moved is seated at the new table as far away from the Big Blind as possible, according to the available seats.
    Priority: No Priority Status: Closed (won't fix)
    By Greg8,
    • 4 comments
    • 198 views

  11. Unibet Gameplay Issue

    Hi this issue has happened to me a few times now where it's a black screen and can't see any cards. I have attached a screenshot. 
    Priority: No Priority Status: Closed (won't fix)
    By shipallin,
    • 7 comments
    • 196 views

  12. Log out don't keep you logged out

    Not much else to say, logging out succesfully, closing app and opening app again makes you still being logged in. Video says it all

    screen-20240503-135913.mp4    
    Priority: No Priority Status: Backlog candidate
    By Livertool,
    • 17 comments
    • 333 views

  13. Scroll issue with cash game and SGN stake/buy-in list

    This has been there from the beginning. On mobile, the scrolled selection to Monday shortstack promotion PLO game (for example) lasts only from a second to two, before it retracts back to the beginning of list. Which hides it from sight on portrait view.
    Annoyance level: very high
    Behaviour model added to a screenshots of old rotary phone, and modern video.
     
     
    Priority: No Priority Status: Backlog candidate
    By Rushbie,
    • 2 comments
    • 229 views

  14. Hand History Tab "Buy-in" filter is unusable

    As can be seen in the screenshot (Image1), some titles are impossible to read, due to being crammed into tiny rectangles and it's even worse on mobile. The tournaments that you can see is also capped to 11 with all the rest being impossible to access. In addition, for Hexapro (Image 2) you can't filter on individual tournaments, anything duplicate gets bundled together, which makes it kind of a useless filter. All these issues make it a huge downgrade compared to how it used to look and function in the previous version in 2020 as can be seen in Image 3, where you could properly filter for a specific game as it's the most useful way to filter. 
    In Image 4 you can see how I think it can be fixed and brought to it's former glory and even better. On the cpp part it should create a map 📃 with the id, the time (hh:mm:ss) of the first hand played in a tournament or cash table, and the title, of every single tournament or cash table played, by looping through the hands once, introducing the unique tournament id or cash table ids in the map as key, and it's corresponding title from refs, and time, and when key exists checking and updating the time if it's lower. Then output the resulting list sorted by timestamp descending.
    On the graphics side, decrease the top and bottom margin of the type and date buttons and input field, possibly remove the buy-in, and introduce a new long button under All Tournaments, and have it expand with the full scrollable (if too big) list obtained previously, displaying the time of the first hand of that tournament / table, and the name.
    When selected, replace the All text in the main filter button with the title just as it does now but keep the all in the expanded list just like now and filter the hand list by tournament id or cash table id.
    Image 1, unreadable titles and can't show all the tournaments:

    Image 2 , useless filter when there's many hexapros played:

    Image 3, how it used to look:

     Image 4, how it could be fixed and improved:

    Status: New
    By FeelsBadMan,
    • 1 comment
    • 77 views

  15. 2 Banzai freeroll tickets instead of 1

    I've only played banzai one time this quarter and after completing the daily challenge of achieving black belt I received 2 tickets.
    Priority: No Priority Status: Closed (won't fix)
    By Samba,
    • 3 comments
    • 127 views

  16. Table resizing glitch

    I'm just gonna report it in case it's something super unwanted by the devs, but must say that it can even be useful at times, if someone wants to play in a squared table instead of normal. At least before the new table ratio of 3:4 is made, if it's ever being made.
    Nothing breaks or anything, so no harm done with it. Gets retracted automatically back to original ratio, if resized again from edges.
    Repeatable several times, so it's possible to use for multiple tables.
    Pic and vids added.
     

    screen trick.mp4  

    screen trick for multitable.mp4  
    Priority: No Priority Status: Closed (won't fix)
    By Rushbie,
    • 2 comments
    • 91 views

  17. Banzai lacks font/text sometimes in some browsers

    Looks like this (tried two browsers: opera and firefox)

     
    Instead of this (desktop app)

    Priority: Low Status: On backlog
    By Greg8,
    • 6 comments
    • 244 views

  18. Table resizing issues (maximize/minsize) on very high and very low resolution windows devices

    When trying to maximize (or resize manually to the entire screen) a table on a 4K display, it can't as you can see in the video because it has a max_size defined. I know there's a full screen borderless option in the menu, but maximizing or snapping is so much more convenient, and fixing this is just going to table > tablePreloader-Desktop and commenting out // max_size, as you have done for the lobby which as you can see in the video works perfectly. If you really think a max_size is necessary for some reason, then at least make it 4K.
    Also while you're in that file would be nice if you could change the min_size as well because on budget laptops the resolution and DPI are so low that even resizing the tables to the minimum they'll still be very big on the screen, so even a few tables overlap like crazy as you can see in the 1st image. Ideally it would be more like the second. You can change this in the same place as above table > tablePreloader-Desktop to min_size: [384, 216]; . Why 384x216? Because it's true 16:9 and divisible by 8 and during my tests it was the only resolution that that allowed minimal overlap on my pretty standard low res laptop both vertically and horizontally, and that lack of overlap on a laptop improves the quality of life tremendously when you're on the go. 🙏 The laptop issue has been reported quite a few times in the past.
    4K maximize issue:

    Fullscreen4K.mp4 Low resolution laptop overlap:

     
    How laptop tables could look with a lower min_size:

     
    Status: New
    By FeelsBadMan,
    • 0 comments
    • 54 views

  19. MitID and BankID login broken on Android app

    Thought I'd join the fun 🙂
    There's currently an issue with both the Danish MitId and Swedish BankID login solution when signing in (or trying to rather) on the Android app.
    With MitID you're asked to scan the QR code - the QR code on the screen of same device - instead of just swiping to confirm login. This means you can't use your primary device for login. 
    We managed to fix this in an unreleased app build, but the login was still not working, as you'd be signed in on the website/in your browser and not on the app.
    With BankID, you can manage to sign in by closing and reopening the app at the right point of the login flow, but otherwise it's impossible. Also a similar redirect issue as with MitID
    Priority: No Priority Status: Fixed
    By Stubbe-Unibet,
    • 5 comments
    • 254 views

  20. Chat gif disappear

    Like seen in start of video, chat gif disappear in the middle of gif playing. Probably related to player next to me leaving table/table change notification popping up same time???
    After that gif don't show up at all with multiple attempts until i try if it starts to work with landscape mode. Not sure thou if it was rotating phone that helped or the unfortunate thing of being moved to another table and/or game continuing at same moment...
    Not the first time this happened, yet not too often but first time i caught it on recording.
    Gif disappearing must not have affected whole table as sleeping beauty on top right still managed to share her dreams 😋 
     
    Status: New
    By Livertool,
    • 10 comments
    • 572 views

  21. I can see you!

    Third time this morning, once yesterday, once quite a while ago, managed a screen shot today. 
       Normally I fire up my tables and press sit out immediately so I can pick which tables to play, only going by stack size and position relative to other stacks. Normally I can't see who is at the table until pressing play and being dealt in, but some sort of glitch has let me see the other players before starting. The other twice this happened has been when playing, sitting out and opening a new table but this time it happened from the start. I opened 6 tables, and noticed on one all players were visible. 
     

       It's only a visual thing, no gameplay affected, but interesting.
     
    Priority: Low Status: On backlog
    By GR1ZZL3R,
    • 9 comments
    • 368 views

  22. Bluetooth audio with mobile app

    Others can judge if this is bug, only my equipment related or more common one but audio with bluetooth blugs is often laggy, delayed or totally missing audio for some parts. Quite a difference between using bluetooth: 

    screen-20240505-141009.mp4  And phone speaker:
    screen-20240505-141239.mp4   Could be just my device related but what speaks against it is that no such problems with other poker apps. 
    Priority: No Priority Status: Backlog candidate
    By Livertool,
    • 2 comments
    • 169 views

  23. Message of black belt achieved before it actually is and multiple times

    Regarding to black belt promo, i was still at brown belt while i went to lobby and had multiple messages of black belt achieved. Clock there says 23:04 -22:07 while i actually managed to get black belt arounf 22:30 which after i immediately took screenshot from table


     
     
    Priority: No Priority Status: Closed (won't fix)
    By Livertool,
    • 9 comments
    • 191 views

  24. Changing avatar breaks cash game ticket.

    Adding new cash table and changing new avatar for it ends up notification of insufficient funds and unable to play.
    First noticed when i was regged to sng and opened cash game table via entering cash game ticket. Chose different avatar from buy in screen and got denied playing. Tried again with not changing avatar and got in.
    Then tried is it the same if am playing cash game with ticket and adding another table with different avatar and got same error and on top of that i couldn't open another table even with same avatar. On top of that left the first table and tried to enter cash games again via that ticket and now i can't enter at all with that ticket. Tried multiple times, can it be fixed or @Stubbe-Unibet mind clearing it for only 9 flops left?

    screen-20240503-175359.mp4  
    screen-20240503-181329.mp4   PS. Hopefully poker team goes easy on me with jumping on/off the tables. Ain't ratholing, just testing you software 🙂
    Status: New
    By Livertool,
    • 3 comments
    • 152 views

  25. Logout and Timeout screen broken, redirects to main website page

    When you logout or timeout on desktop or android you end up on this screen:

    And after a few seconds (or after clicking authentication) you just get redirected to the main website page:
    Priority: No Priority Status: Fixed
    By FeelsBadMan,
    • 5 comments
    • 147 views

  26. Cannot remove MTTs from Favorites when using multiple devices

    This bug has existed since the inception of favorites and has been reported by many people. Basically syncing settings, in particular  "userFavoritesMTTList" from within the settings object, with the server storage is broken, and makes using the favorites feature between multiple devices almost unusable. 
    It seems like when you add or remove a favorite MTT or change any setting, the server storage updates with your new preferences perfectly fine.
    When your client has settings (with favorites in them) in local storage, which is the case for the desktop and mobile clients, then the client first retrieves the local storage favorites, then it retrieves the server favorites, it detects a discrepancy between server (source) and client (destination) as evidenced by the following log "[CSettings::UpdateMap] source size: 766, destination size: 784",  and then it logs "[CRlxNewTicketAwardService::StartService] Settings synced with the server storage".
    Now, what seems to be happening when your local settings get synced with the server storage is that it can only add or modify keys, but it can't remove keys from "userFavoritesMTTList" and probably same for anything else in the settings object so there might be a reason for it, but it breaks favorites. So what happens in the situation presented above, is that despite the server having only 766 favorites, the client will remain with 784. Now let's say the 766 favorites on the server contain 4 new favorites, now your client will be updated to 788 favorites, the 784 originally in local storage + the 4 new ones but it does not remove any of the ones that are no longer in server storage.
    In this scenario, as long as you change NOTHING on the client, no favorites, no settings, no table nudges, the server data will still contain the correct 766 and the other device where you have removed the MTTs will continue to be correct with 766. But the moment you change anything to the settings object in your client, including experiencing a table nudge out of your control, both the server and the other device get updated to 788, despite you removing a lot of MTTs on the other device.
    The fix is pretty obvious, but idk if it has any other problematic ramifications; when syncing the settings object and the local storage with the server storage, just remove the keys from "userFavoritesMTTList" that are no longer present in the server storage, which seems to work fine when updating the server storage. Alternatively, if removing keys causes other problems, just set the value of the key to false when removing, or true when adding, and only display the favorites that have a value of true. 
    You might also ask yourself, why does this psycho have 766 favorited MTTs? Almost all of those are old templates that are impossible to remove as they are not displayed in the client. Surely there will be no issues with an ever expanding settings object with unremovable favorites and table nudges 🤔. It will all probably be fine.  
    The Browser client, due to its lack of persistent local storage (or maybe it's just my browser that doesn't store stuff) is the only one that correctly updates from server storage, but obviously it will also experience similar issues when another device updates the server storage. 
    Priority: No Priority Status: Backlog candidate
    By FeelsBadMan,
    • 0 comments
    • 98 views

  27. Black Belt Flip

    Did anyone receive a ticket to that tournament? Given there are no players registered and it starts in 2 hours, I suppose the answer is no.
    I managed to make the black belt for sure, but did not receive any ticket.
    Priority: No Priority Status: Closed (won't fix)
    By labadabadu,
    • 3 comments
    • 113 views

  28. Blank screen when checking messages.

    This seems to be happening since the last update, not affecting anything just mildly annoying.
     
    I open the client and have a message.

    Click it and get a blank page
     

    Message icon has disappeared and I have to go to main site to view messages.

     
    Priority: No Priority Status: Fixed
    By GR1ZZL3R,
    • 4 comments
    • 130 views

  29. Banzai graphic issue on mobile

    This issue occurred while playing Banzai on mobile and switching between landscape and portrait mode. It happened multiple times during different playing sessions.
    So far, I noticed it only occurring while switching from landscape to portrait.
    Unfortunately, I couldn't find a way to reproduce it. It might be related to losing the internet connection or switching sections in the app.
    I'll add more details in the future in case it happens again or I find a way to reproduce it.
    Priority: No Priority Status: Need more info
    By Esir,
    • 3 comments
    • 201 views

  30. App freezes completely whenever focus gets taken away from it by a popup

    his is a joint report with @Phlo23 as we both done a bunch of tests trying to figure out what's causing this for both of us. 
    This could have the same root cause as these 2 reports:
     
    We've noticed while trying to record or share something while in the unibet app that the software would completely freeze, nothing is clickable until we force a disconnect and reconnect by minimizing the app and going back to it, after which it would work perfectly fine even while recording. What we've discovered that it's not the recording process, or any overlays that cause the freeze, but popouts, any popouts that probably take focus away from the app like in the screenshots below, for example, the start recording popup from below causes a freeze, the share to popup causes a freeze, for @Phlo23 there's a 3 2 1 popup when he starts recording that causes a freeze, AND when he disables it it does not cause a freeze any more. This freeze will probably happen with anything that can popup in front of your app which can be any number of apps and interactions. Which leads me to believe that maybe google autofill which has been found to be the cause of the freeze in the other reports might also have the same root cause. 
    As you can see in the video below, once I receive the start recording popup everything is frozen, only becomes unfrozen after minimizing and reconnecting, then it works fine, tried to bring up the keyboard and that was fine too, then tried to share a screenshot and once the share dialog appeared the software froze again until minimizing. Did also some drawing on the screen to show that it's just unibet that is frozen and everything else works fine, and no the drawing does not cause any issues as can be seen in previous reports as it's an overlay and not a popup.
    I also tested to see if this happens on Stars and there were 0 issues, @Phlo23 tested 888 and same there were no issues, so this does seem to be a unibet specific bug and not just a general android bug.
    Video in spoiler:
    Screenshots of the popups that cause the freezes:

     
    @Phlo23's recordings of this freeze happening even while at the tables: 
     
    Priority: No Priority Status: Fixed
    By FeelsBadMan,
    • 5 comments
    • 195 views

  31. Android app with grey/black screen after login

    Every time I sign in on the Android app, I end up on this grey/black screen. It just stays like this, but if I close and reopen the app, it will work. 
     
    Tested with multiple devices with different android version.
    EDIT: this appears to be auto fill related. If I don't use auto fill (Samsung or Google), I'm not experiencing the issue.
    QUICKFIX: Disable google autofill from device settings and/or don´t use offered autofill option when logging in but manually write username/email.

    Priority: No Priority Status: Fixed
    By Livertool,
    • 3 comments
    • 174 views

  32. Unable to return to the login screen on mobile

    If you enter your credentials on mobile and mistakenly press the "Forgotten password?" button instead of the "Log In" button, you're unable to return to the login screen and have to restart the app. This is because the interface moves up to make the credentials field unobscured by the keyboard, but it doesn't return to its initial position.
    Consider the attachment below for more details.
    loginub.mp4
    Status: New
    By Esir,
    • 4 comments
    • 265 views

  33. Individual MTT lobbies take a long time to load

    When you play MTTs, and have a decision that is dependent on some information from the lobby, and you go to said lobby either from the table button or from the general tournament lobby, it can take a long time to load the information, while you're stalling to make the decision. It takes a long time to load is not an accurate description, more so I think the client requests the information from the server once every 30 or 60 seconds, so sometimes you'll end up waiting almost the entire amount, sometimes a small amount and mostly in the middle. I think every time you open a lobby and it's not populated with information it should instantly request that information once, and then continue using the polling once every 30 seconds strategy. 
     

    lobby slow load.mp4  
    Edited on 03/04/2024:
    Added logs and a video combined with the logs in the hidden section of the post and new observations.
    As I mentioned in the steps, it is important to play an MTT to observe this bug. Without playing or at least spectating, this bug does not occur (which is funny cause it matters most when playing).
    As can be seen in the logs and at the beginning of the video (the hidden one that also has logs in the video not the one above), when you open the lobby without playing in the tournament it sends an "action":"detailes_subscribe" and immediately (a tiny bit of ugly delay but it's fine) receives trnupdate for status rules prizes and player to fully update the lobby.
    At second 23 in the video I register the tournament, sends an "action":"detailes_subscribe" without a lobby being open, which is likely very necessary for the infobox and probably other elements as well, receives trnupdate for status rules prizes and player as expected.
    Starting at second 45 I try to open the tournament lobby from the table and now you can see the bug occurring, information loading becomes super slow. You can see a "Subscribe to the tournament" at that moment, but no "action":"detailes_subscribe" because that has already happened when the tournament started, we are already subscribed there. The information gets loaded at second 57 when trnupdate prizes (13:02:49) for this tournament gets received, which is odd because the data loaded is from rules, not prizes. It's like it has already has all the data it needs, it just needs to receive any trnupdate to trigger refreshing the lobby with that data. And 14 out of the next 21 tests seem to line up perfectly with this hypothesis to the second, the other 7 have not received any trnupdate till the moment they loaded so something else might have triggered it there. 
    Because players and prizes seem to load perfectly fine the moment you open the lobby, maybe you can do the same thing for rules and status probably too (idk if this one is needed but maybe). Or maybe just call the rest API once for results at that moment but the instant display like in the case of players and prizes is much more satisfying and less scuffed looking. 
    Edited on 24/04/2024:
    Also when a tournament starts and you're registered, it won't receive any information until the tournament starts.
    Priority: Low Status: On backlog
    By FeelsBadMan,
    • 5 comments
    • 194 views

  34. Sensei activated only after 100bb

    Ain't it suppose to be 50bb? Didn't activate for me or others today, at some point someone reached over 100bb and he became sensei (no pic of it, you have to take my word on it)


    Priority: No Priority Status: Closed (won't fix)
    By Livertool,
    • 2 comments
    • 96 views

  35. Laggy shop & no notification

    Happened two times today so probly related to update. Shop don't register buys until you leave app and then it does as many buys as you pressed buy button. Also no notification for received ticket. I don't mind that i bought 4 hexa tickets earlier thou was planning to buy only 2 but don't really want 3 banzai tickets so @Stubbe-Unibet would you mind deleting 2 of them and return points?

    screen-20240423-123314.mp4    
    Priority: No Priority Status: Fixed
    By Livertool,
    • 3 comments
    • 101 views

  36. Technical error #4 when trying to register to 40c Supermoon flip

    After the last update I was trying to use my 40c Supermoon ticket to register to the flip tournament. I got the error #4 message like shown in the picture. This is for the flip tournament that starts at 16:50, while I was able to use my other ticket to register to the 15:50 one
    Priority: No Priority Status: Fixed
    By HardGain,
    • 4 comments
    • 93 views

  37. Wrong description in cash game info tab

    For some reason it showed omaha desription in hold em info tab with android app. Leaving cash game section and returning didn't help so went to check out the web client if it is the same in there and is it just wrong placed description overall but no, web client showed it right. Then returned to app and it was correct in there too. Tried to reproduce it with repeating steps what i did before bug appeared (like scrolling through tournaments, visiting game lab) but no such luck so no idea what caused it.
    Screenshots of wrong info:

    Correct omaha info:

    And right holdem info when returning to check out app again:

    Priority: No Priority Status: Cannot reproduce
    By Livertool,
    • 1 comment
    • 107 views

  38. Sensei meter disappeared from Banzai

    I noticed the sensei meter had disappeared. Last time I saw it the sensei had about 4x my stack. I looked at the lobby, the big stack was gone and there were several stacks around 4 €.
    Priority: No Priority Status: Closed (won't fix)
    By EatMoreNaga,
    • 2 comments
    • 136 views

  39. Busted table always gets priority whenever it's your turn to act

    Table priority works well in general, possibly one of the best so I wouldn't change it, but whenever there's a table where you have busted the tournament that table gets permanent top priority. As you can see in the video, whenever it's your turn to act on any table, the busted table pops up in front and not the table that you have to act on. If you close that busted table, the next busted table will be top priority. If you have any kind of overlap you urgently have to close every busted table to not have it cover your active tables. Possibly same issue on mobile since after having a busted table, no other table can pop up in front until you close that busted table, which can't be good when mobile tables are always overlapping. 
    Sometimes, the busted table won't even let you get to the table where it's your turn to act without clicking the busted table first, as you can see in the first video I am spam clicking the table and it just won't let me put it on top. I even fold a hand at second 36 and it still doesn't put the table on top.
    o    When did issue occur: All the time for the past 2 years, probably since the last table priority update. 
    o    Which client(s) are impacted: Desktop and Mobile Android
    o    Info about your device: Desktop Windows 10 and Mobile Android 12
    o    Recording date and device:
           - 1st on the 20-03-2024 on Desktop client v3.35.0
           - 2nd on the 19-03-2024 on Desktop client v3.34.0

    Table Prio bug catastrophic.webm  
    Table Prio bug.webm  
    Priority: Medium Status: On backlog
    By FeelsBadMan,
    • 1 comment
    • 117 views

  40. Mobile bet slider issue

    Bet slider keeps returning to "min" when trying to swipe to "max" if you don´t manage to hit it perfectly. Happens when stack is short and slider only has "min" and "max" options available.
    Happens all the time, for years and every android version or device that i have used. 
    2:34 has the bug, rest of the video just showing that otherwise no problems with bet slider when it has more than just min/max options.
     
     
    Priority: Low Status: On backlog
    By Livertool,
    • 3 comments
    • 151 views

  41. Short-Stack Master, wrong alias for chip-leader

    While playing at the Short-Stack Master competition, I have noticed that when I take the chip lead the alias name that appears in the middle of the table is often not the one I am using. This happens very frequently and this last time it was not even the most recent alias name, it was one from a few days ago. I have always seen other chip leaders being represented by the alias they are using so I doubt others are seeing the same as me, but given that I use many aliases and don't want connections being made between them it's still a little unnerving.
    Status: New
    By avatarthief,
    • 1 comment
    • 117 views

  42. Hero chips covered during play by chip assets

    I've recorded this bug 5 times in 2 days this week and last week, probably happened more times. 
    The hero chips and parts of the villain are covered by the chip assets that are meant to be the blinds in front of the player, and not on top of the player, something is going wrong with the animation of the chips. Also as can be seen in one of the screenshots, someone making an action does not reset everything as it would for other bugs; the chip assets remain on top of the chip numbers.
    Steps to reproduce:
    Play hexapro Have chips covered Fold See that you actually had 0.3BB behind Cry I've attached logs for this bug, it turns out that the tupdate arrives after blinds or deal instead of arriving after the finished winner of the previous hand, every single time the bug occurs, and since these payloads don't come in the right order it doesn't animate it correctly anymore. Whichever solution is being used to deal with the asynchronicity of tupdate doesn't seem to place / execute them in the right order. In addition, spawning the blinds there and then moving them in front seems a bit dangerous, who's to say that even if the asynchronicity issue gets fixed there won't be another issue that will stop that animation from playing out, the location where the blinds spawn should probably be changed as well.
    Also this might be a coincidence, but in both days 4 out of the 5 occurrences have happened around 16:20 UTC with one happening at 19:40. Maybe worth checking if there was some sort of cronjob running at that time. Won't remove the need to fix the underlying issue, but maybe would fix it temporarily if there really is something there and it isn't just a complete coincidence. Had another one that wasn't in that time frame, so seems less likely now.
     

     
    Added logs, screenshots and a list of the hands that had issues with IDs. These were not the only ones just the ones that I managed to screenshot 
    Priority: Low Status: On backlog
    By FeelsBadMan,
    • 0 comments
    • 122 views

  43. Money Gone

    All the money in my account has gone.  The contact and community page cannot be found.
    Please advise
    Priority: No Priority Status: Closed (won't fix)
    By zeon690,
    • 1 comment
    • 67 views

  44. +1 option (add table) disappeared for a few moments while I was sitting at a banzai table, mobile app

    I had one banzai table and suddenly the +1 option disappeared for a few moments.
    I went through the apps main menu for a few seconds and when I returned to the table it reappeared.
    It's the 2nd time I notice this, the 1st time it lasted approx. 2 min until the option reappeared and i didn't leave the table.
    In addition to the public screenshots, I've attached a clip where you can see the bug and a picture with details about the OS version.
     
    Status: New
    By phlo_,
    • 2 comments
    • 169 views

  45. Login error

    Getting this when I try to log in

    Priority: No Priority Status: Fixed
    By Samba,
    • 4 comments
    • 230 views

  46. Mobile app don't respond

    Happened 3 times playing banzai within approx 30 minutes. Suddenly just everything frozen, minimizing app didn't help, only when message asked "do i want to close app cause it ain't responding" or closed it myself it started to work again. Played via hotspot wifi.

    screen-20240412-121953~3.mp4   This one has still some sounds going at background thou nothing else happening

    screen-20240412-120247.mp4    
    Status: New
    By Livertool,
    • 1 comment
    • 176 views

  47. Can't open the 5th cash table

    Don't know if it really is a bug or momentarily thing. I had open 4x nl4 cash tables and i couldn't open the fifth one, getting the message I already have the max amout of the tables open.
    If it was a ratholing protection, then it will allow me to open new tables, but the stack would be same as it was when i left the table...
    Priority: No Priority Status: Fixed
    By HardGain,
    • 4 comments
    • 164 views

  48. Invisible (missing) leave table button

    It happend before, but now I finally made a screenshot. 
    Hoovering over the "leave table" button makes it disapear. It happend rarely, but still annoing if you want to leave only one table. On the other table the button is visible
    Priority: No Priority Status: Closed (duplicate)
    By HardGain,
    • 2 comments
    • 74 views

  49. The Client Sound Dies v3.35.0

    Hi. I have a relatively fresh install of Windows 11, and I sometimes experience a loss of sound that is isolated to the Unibet Poker client. At first I thought it was somehow connected to my sound setup, but it has happened repeatedly now and all other sounds on my system work as far as I can tell. I think usually the client will start out working and then after some time it's like the sound will die and I don't hear any sounds from the client. I am currently using headphones through my monitor. I have an LG 4k Display 32UK550/UL500. Windows says the display is using "HD Audio Driver for Display Audio". When it dies, I usually open a Youtube video to confirm that my sound is still working. Restarting the client will bring back the sound.
    Priority: No Priority Status: Closed (duplicate)
    By Insideman,
    • 2 comments
    • 124 views

  50. White loading screen in app+client every few minutes (+fix)

    I recently encountered an issue where every few minutes my client would pop up and show a white loading screen. On PC my tables would still be playable, however I was not able to do anything in the client (or see MTT lobby's) untill I restarted the client. I have heard multiple people with the same issue, some have had it for months without fix.
    It turns out that you can fix the issue by logging in on the unibet website and reading and/or removing all your messages and bonusses. This fixed the issue for a lot of players including me.



     
    Priority: No Priority Status: Fixed
    By RTAisOK,
    • 5 comments
    • 213 views

  • Bug Reports Filters

Gambling can be addictive. Play responsibly.

Copyright 2021, Unibet. All rights reserved.

"UNIBET" is a registered trademark. UNIBET is not affiliated or connected with sports teams, event organisers or players displayed in its websites. UNIBET is not affiliated or connected with any mobile brand

This website is operated by Trannel International Ltd whose registered office is Level 6 - The Centre, Tigne Point - Sliema, TPO 0001 - Malta

The official number and date of issue of the license is MGA/B2C/106/2000 issued on 1st August 2018 valid until 17th July 2028.Trannel International Ltd is licensed by the Malta Gaming Authority (MGA). This public regulatory body is responsible for the governance of all forms of gaming based in Malta. Find out more about the MGA at www.mga.org.mt

Gambling can be addictive. Play responsibly.

×
×
  • Create New...