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72 issues

  1. Money Gone

    All the money in my account has gone.  The contact and community page cannot be found.
    Please advise
    Priority: No Priority Status: Closed (won't fix)
    By zeon690,
    • 1 comment
    • 37 views

  2. +1 option (add table) disappeared for a few moments while I was sitting at a banzai table, mobile app

    I had one banzai table and suddenly the +1 option disappeared for a few moments.
    I went through the apps main menu for a few seconds and when I returned to the table it reappeared.
    It's the 2nd time I notice this, the 1st time it lasted approx. 2 min until the option reappeared and i didn't leave the table.
    In addition to the public screenshots, I've attached a clip where you can see the bug and a picture with details about the OS version.
     
    Status: New
    By Phlo23,
    • 2 comments
    • 99 views

  3. Login error

    Getting this when I try to log in

    Priority: No Priority Status: Fixed
    By Samba,
    • 4 comments
    • 88 views

  4. Mobile app don't respond

    Happened 3 times playing banzai within approx 30 minutes. Suddenly just everything frozen, minimizing app didn't help, only when message asked "do i want to close app cause it ain't responding" or closed it myself it started to work again. Played via hotspot wifi.

    screen-20240412-121953~3.mp4   This one has still some sounds going at background thou nothing else happening

    screen-20240412-120247.mp4    
    Status: New
    By Livertool,
    • 1 comment
    • 129 views

  5. Can't open the 5th cash table

    Don't know if it really is a bug or momentarily thing. I had open 4x nl4 cash tables and i couldn't open the fifth one, getting the message I already have the max amout of the tables open.
    If it was a ratholing protection, then it will allow me to open new tables, but the stack would be same as it was when i left the table...
    Priority: No Priority Status: Fixed
    By HardGain,
    • 4 comments
    • 106 views

  6. Invisible (missing) leave table button

    It happend before, but now I finally made a screenshot. 
    Hoovering over the "leave table" button makes it disapear. It happend rarely, but still annoing if you want to leave only one table. On the other table the button is visible
    Priority: No Priority Status: Closed (duplicate)
    By HardGain,
    • 2 comments
    • 37 views

  7. Unibet Gameplay Issue

    Hi this issue has happened to me a few times now where it's a black screen and can't see any cards. I have attached a screenshot. 
    Priority: Low Status: Need more info
    By shipallin,
    • 5 comments
    • 125 views

  8. Audio gone until restart

    When disconnecting an audio output device either intentionally to switch devices or accidentally by moving a cable or battery for bluetooth headset running out) and reconnecting it Unibet completely loses audio with no way to regain it until you restart the software. It's the only app that does this. As you can see in the videos Unibet has no audio, while Stars recovers audio immediately without pressing any buttons.
    I've tried everything to recover audio on unibet without restarting, every in client audio setting, mute unmute, force the default audio device in windows, removed and readded the device, enabling and disabling the device, different headset, different PC.  
    Sometimes, albeit rare, the client starts with no audio, which you won't realize until you start playing, If it would have any way of recovering audio then this would not be a problem.
    When multiple devices are connected it successfully moves from one to the other, which was broken a few months ago, but now works, so it's a good workaround, but when only one device is connected then it won't work properly. @Phlo23 has also performed some tests of this issue and could not reproduce it, which is odd cause I have it on multiple PC's.  
    o    When did issue occur: All the time for a long time.
    o    Which client(s) are impacted: Desktop
    o    Info about your device: Windows 10 & Bluetooth True Wireless Headphones JLab or Wireless Headset Sennheiser or wired generic headset or bluetooth speaker
    Video example of Unibet sound not working: 

    Audio bug Unibet.webm Video example of Stars sound working: 
     

    Audio bug Stars.webm  
    Status: New
    By FeelsBadMan,
    • 2 comments
    • 122 views

  9. The Client Sound Dies v3.35.0

    Hi. I have a relatively fresh install of Windows 11, and I sometimes experience a loss of sound that is isolated to the Unibet Poker client. At first I thought it was somehow connected to my sound setup, but it has happened repeatedly now and all other sounds on my system work as far as I can tell. I think usually the client will start out working and then after some time it's like the sound will die and I don't hear any sounds from the client. I am currently using headphones through my monitor. I have an LG 4k Display 32UK550/UL500. Windows says the display is using "HD Audio Driver for Display Audio". When it dies, I usually open a Youtube video to confirm that my sound is still working. Restarting the client will bring back the sound.
    Priority: No Priority Status: Closed (duplicate)
    By Insideman,
    • 2 comments
    • 67 views

  10. Client stops working regularly on Mac after Sonoma OS update

    It happened 5 times in the past week since my Mac OS Sonoma update, but tables suddenly stop responding to the actions of the click of the mouse, while the rest of my computer is still commuting to mouse clicks.  The only solution I have found, is to shut down the Unibet software and reboot it again.
    Thx!
    Priority: High Status: On backlog
    By Dubnjoy000,
    • 6 comments
    • 134 views

  11. White loading screen in app+client every few minutes (+fix)

    I recently encountered an issue where every few minutes my client would pop up and show a white loading screen. On PC my tables would still be playable, however I was not able to do anything in the client (or see MTT lobby's) untill I restarted the client. I have heard multiple people with the same issue, some have had it for months without fix.
    It turns out that you can fix the issue by logging in on the unibet website and reading and/or removing all your messages and bonusses. This fixed the issue for a lot of players including me.



     
    Priority: No Priority Status: Fixed
    By RTAisOK,
    • 5 comments
    • 139 views

  12. Unibet client crashes

    Hey everyone, today I encountered a bug which caused my client to close suddenly, after closing a table of a tournament that I busted (Ironman 10euro). This has happened to me before a multitude of times. It feels like the client lags for a couple of seconds and then closes. It happens after an action. So today after I closed a table, or I remember it happening when I open or close the tournament lobby. Understandably, this is extremely annoying mid session playing multiple tables, having to log in again. 
    btw, I have a solid PC and am 100% sure that this is a unibet issue, as I have heard from peers that have encountered the same problem before.
    Priority: No Priority Status: Need more info
    By punterfifth9,
    • 2 comments
    • 93 views

  13. Logout button Broken on mobile

    When clicking on the logout button on the mobile app I get you are logged out and then I get this error page, could be related to the white screen after timeout bug. IDK if it matters but the error gives a different version than that of my client.
    Internet connection when issue occurred: Wifi
    credit to @FeelsBadMan
    Priority: No Priority Status: Fixed
    By Phlo23,
    • 3 comments
    • 74 views

  14. White screen after timeout in desktop client, win 10

    After timeout, instead of being redirected to the login window, you get a white screen. You can't click on anything, you have to close and reopen the app.
    Internet connection when issue occured: mobile hotspot
    Expected result: redirect to login window
    Actual result: white screen
    Priority: No Priority Status: Fixed
    By Phlo23,
    • 3 comments
    • 72 views

  15. Fingerprint login not working on Android

    I have enabled biometric login in the app settings, and it's working in literally all other apps, but for whatever reason it just wont work for Unibet poker. I never get the option to sign in with my finger.
    credit to OP
    Priority: Critical Status: In development
    By Phlo23,
    • 6 comments
    • 149 views

  16. Chat gif disappear

    Like seen in start of video, chat gif disappear in the middle of gif playing. Probably related to player next to me leaving table/table change notification popping up same time???
    After that gif don't show up at all with multiple attempts until i try if it starts to work with landscape mode. Not sure thou if it was rotating phone that helped or the unfortunate thing of being moved to another table and/or game continuing at same moment...
    Not the first time this happened, yet not too often but first time i caught it on recording.
    Gif disappearing must not have affected whole table as sleeping beauty on top right still managed to share her dreams 😋 
     
    Status: New
    By Livertool,
    • 8 comments
    • 388 views

  17. Flip Satty: 3 handed w 2 seats, hero comes 3rd with the 2nd best hand off equal stacks???

    IDK if this is me being ignorant, a convoluted rule or a niche bug (Its probably my ignorance).
    This is the FT. we are on the nut bubble for 2 seats. I have an identical stack as Terro (I checked this in the HH).
    I have the second best hand at showdown but somehow Terro has come 2nd and won the seat while I have bubbled. 
    Really struggling to work out what has happened here.
    I would have assumed that I came 2nd as I have the 2nd best hand here. That seems reasonable.
    If it is based on position then I think I should also win, as in situations where an indivisible chip is being awarded in a split pot I believe it always goes to the player to the left of the button as they have the positional disadvantage. This also seems reasonable.
    Another option would be for us to split 2nd place 50/50 ie we each get a 25 Euro ticket / bonus points. Again, this seems reasonable.
    I can't really imagine how Terro wins unless the software just randomly picks a player 50/50 to win. This would be an absolutely WILD way to decide who wins but maybe this is how the software works? 
    Is there an explanation in the rules somewhere how situations like this are calculated by the software?
    Many thanks everyone!
     


     
    Priority: No Priority Status: Closed (won't fix)
    By Wizard,
    • 4 comments
    • 79 views

  18. Banzai lacks font/text sometimes in some browsers

    Looks like this (tried two browsers: opera and firefox)

     
    Instead of this (desktop app)

    Priority: Low Status: On backlog
    By Greg8,
    • 5 comments
    • 130 views

  19. Software crashed

    The whole software crashed. Every table freezed. Logging out and in doesn't help.
     
     
    Priority: No Priority Status: Closed (won't fix)
    By fest_student,
    • 2 comments
    • 84 views

  20. Cash loyalty rewards do not show up in Notifications

    Not as much of a bug per se, more so an improvement. Usually when you receive any kind of reward you will get a notification that you won it and what you won, otherwise there isn't any real way to keep track of the rewards you receive other than keeping track of all your balances at all times. But for a while Cash rewards from the loyalty system don't get a notification anymore and they probably should, just to have less confused people not knowing if they got it and less support contacts. The money has been received, just no notification.

    loyalty cash reward.mp4 Also reported by @ScaryOne in september 2023 😅

    and reported by @comanimal in october 2023

    Status: New
    By FeelsBadMan,
    • 0 comments
    • 60 views

  21. Multitabling on iPhone, one table becomes unaccessible

    Hi, today I played 2 x 2$ hexas simultaneously on my iphone 13 pro and 1 table crashed, I could not see the table, could not click on action tabs, and all I could see was the prizes that could be selected, even though the hexapro started. I can see my hand on the left of each image, but I can’t see the table. Also, one table worked perfectly (see images attached)
    After closing the app and re-logging everything was normal.


    Priority: Low Status: Need more info
    By Adistn,
    • 1 comment
    • 93 views

  22. Using search in browser with phone that has notch for front camera

    I mean phone like this for example

    When i enter the seach function in browser version, keyboard comes up and also whole screen moves up little bit so search bar gets hidden underneath the camera notch: (added black in there as an example how i can't see what is written cause screenshot don't save camera notch)

    If i then turn to landscape mode (which with you can see what you write) the search bar is way out of position

    but it gets to correct position when i press magnifying glass on right

    If i then go back to portrait, once again search bar is out of position

    It was kind of hard to explain hopefully it made some sense and hence should be easy to check your own.
    Not such big problem with unibet cause you have app for poker but first i came up with this at pokerihuone and tried if it is same with unibet browser and it is.
    Using gboard as keyboard, don't know if other keyboards acts differently and do they move page upwards in portrait mode when you write on search bar.
    Status: New
    By Livertool,
    • 0 comments
    • 60 views

  23. Potential security issue on android tablet

    The tablet demo'd is: 
    Samsung S8 Ultra 5G
    Software on tablet OS last update : 8th March 2024 
    Samsung One UI Version 6.0
    Android Version 14
     
    Bug is that when you exit the app, by swiping up and leaving Unibet, the app closes and is no longer present as a background app running, however when you re-open it , it doesnt ask you for a user name or password, so if you have exited the app, and leave your tablet unlocked anyone can open unibet with full access to your account. 
    Video to demo below, (in the video there is 1 background app running but that is the screen recorder, when you click background apps unibet isnt listed after you have closed it, despite it bypassing the login screen when you reopen it).
     
    Video demoing attached to this report.
     
    Priority: No Priority Status: Closed (won't fix)
    By SkilfulPoker,
    • 5 comments
    • 91 views

  24. Mobile backspace slow to respond

    It takes multiple press of backspace before letters start deleting when using search bar. I think there has always been occational glitches but today seems to be far worse.
    Tried logging out and closing other open windows of phone to see if it is memory deleted or something but nothing helped and problem happened with all attempts.
     
    Priority: No Priority Status: Closed (won't fix)
    By Livertool,
    • 5 comments
    • 82 views

  25. App freezes at login on android tablet consistently need to switch out and back in to unfreeze

    I have noticed this bug consistently for over a month, I have noticed it on the following two tablets:
    Samsung S8 Ultra
    Samsung S8 Plus
    The version demod in the attached video is on the S8 Ultra
    Samsung UI 6.0
    Android version 14.
    When you first log in the app consistently freezes, and you have to switch out of the app and switch back in to unfreeze the app. - see video for demo.
    Priority: No Priority Status: Closed (duplicate)
    By SkilfulPoker,
    • 1 comment
    • 66 views

  26. Cashgame sitout/leave table button vanishes

    This is a pretty unimportant bug, sometimes, when you play multiple tables of cashgames and you mess with the sitout states, for example you want to sitout on 3 of your 6 tables, but then a player joins so you change your mind on one, you can end up with one of your tables, usually a different one than the one you were messing with having the leave / sitout button vanish, and it only comes back when you resize the table or you press X and then no don't leave, and in that moment the sitout popup appears. So it seams that something in between the button disappearing and the popup appearing gets stuck somehow. I've checked the logs too, nothing seems out of the ordinary, "sitout mode changed" seems to trigger fine, sitoutmode seems to update fine, it's probably just an animation hiccup for which there are no logs in this build.
    In the following video example you can see it happening, obviously I'm messing with the sitout states more to be able to trigger it within a few minutes of play, but it does happen naturally in the wild during normal use, without spamming, as it has happened to me in the past and was reported by @comanimaltoo in January (screenshot of his issue attached below, the banzai table) and reported by @GR1ZZL3R in november 2023 with multiple people confirming that they have also had it.
    What is going on in the video at the bottom where it's cut off, left bottom I open the popup and unclick leave next bb at all tables, right bottom I just open the popup don't click anything, middle left I click to open the popup and it vanishes with no popup. I have done multiple sitout state changes before that though.

    sitout cash games vanish.mp4 @comanimal screenshot


     
    @GR1ZZL3R video


    grizzler report.mp4  
    Status: New
    By FeelsBadMan,
    • 0 comments
    • 75 views

  27. Strange table consolidation.

    Two consecutive hands in a tournament.
     

     
    First hand
    Nothing interesting here, I folded my BB but notice three selected players, they will be moved with me to new table.

     
    Second hand
    New table. Antes. The Reds are suddenly out of play. Not sitouts, just prevented from play. Green and me not.

     
    Now I'm on BB for second time in a row. I think better candidate for this position were now Green. There is another glitch that Reds have cards but in reality they don't.

    According your Tournament Rules:
    46(...)The Big Blind will never skip over a
    player, and never fall twice in a row to the same player.
    Table balancing
    42(...)The player that is moved is seated at the new table as far away from the Big Blind as possible, according to the available seats.
    Priority: Low Status: Need more info
    By Greg8,
    • 2 comments
    • 150 views

  28. Hand History replayer very desynced when clicking fast

    If you click next quickly while replaying a hand, which is a necessity while still playing since there isn't time to take it super slow, then the action will look nonsensical because the bets and board cards are very desynced. This bug appeared right after the update that introduced Banzai 2.0, up until then it worked perfectly. 
    The first video (in slow motion to properly see the wrong bets) shows how the action looks when clicking fast, preflop and flop bets both look like whey were done preflop, turn bet looks like it was done on the flop, and then turn and river just appear. 
    The second video is how the action should look.
    Improvement suggestion: A big reason why it's necessary to spam the next button instead of pressing it slower or using the play button is because the preflop action takes forever due to the non-VPIP (voluntary put in pot) folds. It would be a significant improvement if all the PREFLOP non-VPIP folds (people that have not contributed to the pot anything other than antes) would not be done 1 per action but happen at the same time as the next VPIP action (bundled together) for both pressing next or previous and for the automatic play button.
    What I mean by that, if you look at the hand in the video, what happens now is the following:
    Click Next garlicbread folds > Click Next AtsN folds > Click Next Haikari folds > Click Next NieZnamSie folds > Click Next OldShark bets > Click Next ykyg folds > Click Next piff-puff folds > Click Next Julian Carax calls 
    How I think it would be much better for preflop action is if every next would take you to the action of the next first player that has put money in the pot (other than antes) and all the folds before him would be done at the same time (or if that isn't possible to animate, just blur them at the same time that would be sufficient); folds after that person that folds has already put money in the pot like a bet/fold or a call/fold should still be a separate move because they have put money into the pot (other than antes). The action should go like this, as you can see 8 clicks turns into 2 clicks:
    Click Next garlicbread folds  AtsN folds  Haikari folds  NieZnamSie folds OldShark bets (all at the same time) > Click Next ykyg folds  piff-puff folds Julian Carax calls (all at the same time)
    Improvement suggestion 2: Kind of unrelated but if replayer work will be done, would be nice if showdown hands would be shown for the entire duration of the hand and not hidden, There is no need to hide the cards on the table replayer because during play you want all information as fast as possible. So while replaying, it would be nice if you could see the showdown cards revealed preflop flop turn and river, and not just on the river, just like we can see the Hero cards for the entire duration of the hand.

    HH desynced bug slowmo.webm   HH desynched bug how it should look.webm  
    Status: New
    By FeelsBadMan,
    • 1 comment
    • 98 views

  29. Hand replayer will occasionally (often) not show the showdown hand when replaying

    This tends to happen when playing multiple tables (in this case 4) and very rarely if ever when playing just 1 table. Replaying a hand and going through the hand with next next next, you eventually reach the end of the hand, no more nexts but the showdown hand (if it's non allin) does not get revealed, you need to go to a different hand and back to be able to see the showdown hand again. Sometimes you can just go back a move and replay to see it but sometimes that doesn't work either. Looks like the next button did go through all the moves and they just didn't get displayed, this became particularly obvious when I had to hit previous a few times for anything to change. Today in a 15 minute session of 4 tabling I had this bug for 3 different hands and multiple times per hand. It happens all the time, kinda random but pretty easy to replicate if you try a bunch and follow the steps.
    It's not a necessity to press next fast, maybe it happens more that way but even pressing it slowly has the same issue.
    Improvement suggestion: I've made this suggestion in the other HH bug thread but this is where this suggestion really helps because if showdown cards are never hidden during replay then this bug is mostly harmless. Would be nice if showdown hands would be shown for the entire duration of the hand and not hidden, There is no need to hide the cards on the table replayer because during play you want all information as fast as possible. So while replaying, it would be nice if you could see the showdown cards revealed preflop flop turn and river, and not just on the river, just like we can see the Hero cards for the entire duration of the hand.
     
    Video 1: First try the showdown cards don't appear, 2nd try they do after moving to a different hand and back.
    Video 2: First try the showdown cards don't appear, 2nd try they do after hitting previous action once and next again.
    Video 3: First try showdown cards appear, 2nd try same hand showdown cards do not appear anymore, 3rd try after moving to a different hand and back again they do not appear, 4th try it they still don't appear, 5th try they finally appear.
     

    No showdown 3.mp4    

    No showdown 2.mp4  
    No showdown 1.mp4    
    Status: New
    By FeelsBadMan,
    • 0 comments
    • 66 views

  30. Promo cashgame list retratction

    This has been there from the beginning. On mobile, the scrolled selection to Monday shortstack promotion PLO game lasts only from a second to two, before it retracts back to the beginning of list. Which hides it from sight on portrait view.
    Annoyance level: very high
    Behaviour model added to a screenshots of old rotary phone, and modern video.
     
     
    Status: New
    By Rushbie,
    • 1 comment
    • 97 views

  31. Tournament info box doesn't change the chip value to blinds in real time

    The info box does not change the value to blind in real time. As you can se from the picture, the info box on the left corner shows the chip value in blinds, while I've chosen to show them in the table as chip value. The change happens always late in the info box. this happens always
     
     
    Status: New
    By fest_student,
    • 0 comments
    • 52 views

  32. login and password every time

    Hi,
    is it ok I must type every time I login in, my username and password? In previous version It was not forgotten.
    Priority: No Priority Status: Closed (won't fix)
    By Ozzyholik,
    • 3 comments
    • 64 views

  33. Deleting an in play alias breaks the tournament infobox and the tournament lobby "eye"

    When you delete the alias that you are currently using at a tournament table the infobox will no longer show your position, instead it will only show a "-" and the tournament lobby "eye" feature that puts your alias and chips at the top remains stuck in the state it was when the alias got deleted, no longer updating. This bug has appeared a few years ago, before that deleting an alias would not break any of this. 

    Delete alias bug.webm  
     

    Status: New
    By FeelsBadMan,
    • 0 comments
    • 63 views

  34. No pause popup

    When tournament is playing hand for hand and every hour pause emerges there is no popup with stats and hexa link (browser client, dunno app).
    Status: New
    By Greg8,
    • 0 comments
    • 57 views

  35. Client crashed when I opened several tables of hexapro

    I tried to open 16 tables. 12 tables were opened and after a few seconds they froze. They started turning white one by one and the app suddenly closed. After that, I tried to quickly reopen the app 2-3 times, each time the tables seemed to open, froze + crash. On the 4th attempt I had 3 tables, only then did the app stop crashing.
    Internet connection when issue occured: mobile hotspot
    I uploaded  3 dmps( first crash + 2 attempts to reopen) + logs
    Priority: Medium Status: On backlog
    By Phlo23,
    • 2 comments
    • 132 views

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