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115 issues

  1. hexapro extreme game didn't start even though there were 3 players

    I tried to open a 2nd table and even though there were 3 players, the game didn't start.  It stayed like in the picture for at least 10-15 seconds after which one of the players gave up.
    I saved and uploaded the logs from DebugViewer and the time it happened can be seen in the picture below (13:39 EEST, 29/05/2024).
    In order to be easily found between so many lines, it should be at the indicated time, above the lines with the VLC app (I initially wanted to record everything, but I didn't have time and decided for a printscreen).  Another point of reference can be the hand ID on the left side.
    Status: New
    By phlo_,
    • 3 comments
    • 89 views

  2. Client keeps crashing

    Hello,
    My clients keeps crashing 😞
    I've actually had this problem for a looong time now, but I wasn't really playing a lot anymore and it's not that bad with 1 or 2 tables. But with 6 it's unplayable.
    Is it the OS? I'm running on OS11 but it says OS 10?
    Priority: No Priority Status: On backlog
    By waffel,
    • 18 comments
    • 506 views

  3. The android app is freezing

    The android app is freezing and after restart i need many attempts to log in. My internet is not the problem.
    Priority: No Priority Status: Closed (won't fix)
    By Xerka23,
    • 4 comments
    • 117 views

  4. New promo flips

    I had won 3 flips on my phone (1 gold and 2 silver) and when i cllicked collect, I got a message: technical error, the flips dissapeared and I did not get the prizes.
    I have just tried on pc, and won a bronze flip, and recieved the prize without any issue.
    Priority: No Priority Status: Fixed
    By labadabadu,
    • 2 comments
    • 63 views

  5. Price missing in xtreme hexa with tablet

    Only happened once but to let you know. Turning to portrait helped.


    Priority: No Priority Status: Cannot reproduce
    By Livertool,
    • 2 comments
    • 157 views

  6. Missing hand actions blinds in HexaPro games

    From time to time in Hexapro you would end up in a hand where nothing happens, no cards dealt, no blinds posted, nothing, until a clock appears above your avatar (the timebank) one you click it if you even notice it, the entire hand and action appears, usually you'll just end up sitting out. This happens to everyone at the table, all 3 are experiencing the same issue at the same time. This is due to the tupdate transmission that I think normally initializes the stacks before the blinds get dealt ends up being sent after the init, blind, deal and pturn instead of it being sent first as a new hand starts, and that breaks everything until someone makes an action that forces an update. This typically happens when there is increased traffic particularly in hexapros, but during the latest Hexa Mania promotion there have been little to no issues on my end, but at least one person has reported one such issue.    
    Priority: Medium Status: On backlog
    By FeelsBadMan,
    • 1 comment
    • 161 views

  7. 0.2€ Hexapro winner notifications displayed as 0€

    @Purps reminded me of this little scuff. When someone wins a Hexapro jackpots at 0.2€ stakes the notification says it was won at 0€ stakes.
     
    {"tags": ["notify", "promo"], "payLoad": {"id": null, "msg": [113, 109, 0], "state": 1, "popup": {"type": "flash", "scope": ["all", null]}, "props": {"excluded": ["BE", "SE", "NL", "DK"], "ph": ["LilNuceeee", "160", "0"]}}}
    The payload does transmit 0 for the stake, so the issue is server side, and I assume the received data will be used as a string in the client so there will be no variable mismatches if it gets changed to 0.2. Wherever the stake is being serialized should round to 1 decimal point instead of an int. I guess could also just make an exception for this one stake if changing the variable type would be too "dangerous". It's not very important though, just looks a bit weird. 
      

    Status: New
    By FeelsBadMan,
    • 0 comments
    • 83 views

  8. Client Crashes Repeatedly When Selecting Betsize Field

    Yesterday, Thursday the 20th of June, my client crashed twice during a two hour session of 4 tables of Banzai, when I attempted to manually enter a betsize into the betsize field. Fortunately, I was recording my session and was able to see precisely what happened. This could be a coincidence, but both times I was on the button. When the action came to me I selected the betsize field and as I was entering a betsize, the client crashed. The button positioning could be relevant, because if it happened every single time I entered a betsize, that would be very obvious. My sense is that this bug seems to come and go with different client versions (or maybe it only happens with very specific sequences and is therefore normally rare), but it happened twice in nearly the same way yesterday in a single session.
    I am using a dedicated number pad from the brand Qisan. The model is Magicforce | smart '21-Key Mechanical Numeric Keypad'.
    Incident occured at 20:45 (Hand #2110298122) and 20:58 BST (Hand #2110307079).
    Priority: Medium Status: On backlog
    By Insideman,
    • 10 comments
    • 253 views

  9. Fingerprint login not working on Android

    I have enabled biometric login in the app settings, and it's working in literally all other apps, but for whatever reason it just wont work for Unibet poker. I never get the option to sign in with my finger.
    credit to OP
    Priority: No Priority Status: Fixed
    By phlo_,
    • 10 comments
    • 275 views

  10. Chips cover bounty amount

    When you're deep in an MTT and the chip stacks are very large, when you bet, the stack of chips can have a height so large that it covers the bounty amount, parts of the name, and maybe even parts of the amount of chips you have left behind, for the players that see you in the top left (3) or top right (6) seats. And you can do it intentionally by betting with 99999 at the end of your bet, effectively increasing the height of your chip stack 5x for less than 1% of the amount of the bet. Since the top chip stacks are limited to 8 chips you could limit these other 2 positions as well. I don't see any downside to this.
    You could easily change this in playerDesktop by just uncommenting chipsTowerHeightLimit and either keep it at 6 how it's written there or 8 like the top ones. Do it for the following seats as they're commended here:
    playerSeatConfig:
    6 seats: 
    // Top left // Right top 9 seats:
    // Left Top (3) // Right Top (6) These are the only seats that can have issues on Desktop. No issues with HU or 5 seat. 
    How it looks:

     


    Priority: No Priority Status: Fixed
    By FeelsBadMan,
    • 5 comments
    • 230 views

  11. Column sorting

    On tournament schedule if I sort any column descending (for example bui-in) then click another tab (for example promotions) and go back to schedule, column is sorted but ascending.
    Priority: No Priority Status: Fixed
    By Greg8,
    • 3 comments
    • 156 views

  12. Hand History Tab completely freezes the client and the tables

    This is a joint report with @Phlo23 who has been reporting this bug since the dawn of time. While this is a catastrophic bug that has been noticed by quite a few people recently, I wouldn't consider it top priority for the simple fact that you can avoid it during play by just never touching the HH Tab.
    This bug occurs in the same way on both Desktop app and Mobile app but it's nearly impossible to replicate in browser. What happens is, if go the the HH tab and try to load a date, and before it loads every single hand you decide to change the date or game type because you want to see something else it will completely freeze everything.
    The freeze also occurs if you open the Promotions tab before all hands loaded, if you go through the months in the calendar as can be seen in @Phlo23's video below, these 2 being less reliably reproduced, more likely on a freshly opened client. And according to @ValueHeavy it can also freeze when you try to load a specific hand before all hands have been received, although I have not been able to reproduce this one. There's probably other ways to trigger this freeze but these are the easiest to isolate and reproduce to include in this report.
     As you can see in the videos the lobby is fully frozen and can't even be closed, while at the table you can still click buttons and see timebanks running out, BUT there is no information being passed to and from the table (BTW this is the exact way it looked when freezes would happen during play without touching HH, fortunately haven't seen one in a while)
    However as you can see in the logs videos in the hidden section, the client is still sending and receiving all data just fine, including table actions (don't know about HH stuff as that is not logged, but the "HH received records: x" log never comes anymore so I assume that has successfully stopped). I just can't interact with anything, and can't close the client (Task manager to the rescue).
    Now you might think, this is only an issue if you play an enormous amount of hands, but that is incorrect, it is just the most reliable way to reproduce, because sometimes it takes a long time to retrieve even a few hands. As you can see in one of the videos it froze after retrieving only 11 hands, and even had a situation where it took 28 seconds to retrieve 0 hands. The time is not necessarily an issue as it's not critical here, but it leads to these freezes happening quite often. Also worth noting that in the 11 hand video all the hands were fully loaded when I tried to change the date, it's like it's doing something else or hangs for a while after loading them, that being a danger period too. 
    I've also added videos of the browser version with devtools open, and as you can see it's nearly impossible to reproduce this bug. You will see the HH filters being frozen sometimes when it takes a particularly long time to receive even a few hands, but the client never freezes completely no matter what I do. The getHands requests get cancelled instantly and with them I assume the callbacks as well that probably cause the freezes in the desktop and mobile client. It's odd that on the non web versions whatever manager object that deals with the HH callbacks ends up freezing something else when it pauses it's own loop, while on web it's acting as it's completely self contained as it should be. 
    Video of freeze happening when changing the date on desktop: 
     
    Video of the freeze happening when checking promotions on desktop:
     
    Video of the freeze even after fully loading a whole 11 hands on desktop:
     
    @Phlo23 's freeze when going through the months in the calendar:
     
    Mobile freeze when changing the date, app isn't responding and can't be brought back to life like after the popup freeze that was fixed recently:
     
    Managed to reproduce Phlo's bug on mobile kind of by accident, once the HH filter buttons get unstuck I change the month without selecting a specific date and it froze:
     
    Priority: No Priority Status: Fixed
    By FeelsBadMan,
    • 7 comments
    • 331 views

  13. This program can only be installed on versions of windows designed for the following processor x64

    There is a block when installing the client on my new Windows 11 Surface Copilot machine. Emulation should be able to run the client even if it x64 on an arm64 pc, just remove the x64 check when installing. Ipoker client works just fine.
    Status: New
    By Rosjon,
    • 7 comments
    • 180 views

  14. Disappearing cursor.

    Occasionally the cursor disappears and you have to type "blind" when changing avatars and searching for tournament names. I've no idea how or why, it seems very random.
     
     
     
    2024-06-24 14-18-16.mp4    
    Logging out and back in seems to bring it back.. 
     
     

    2024-06-24 14-28-15.mp4  
    And then logging out and back in again and it's disappeared again. 
     
     
    Status: New
    By GR1ZZL3R,
    • 0 comments
    • 42 views

  15. Client stops working regularly on Mac after Sonoma OS update

    It happened 5 times in the past week since my Mac OS Sonoma update, but tables suddenly stop responding to the actions of the click of the mouse, while the rest of my computer is still commuting to mouse clicks.  The only solution I have found, is to shut down the Unibet software and reboot it again.
    Thx!
    Priority: No Priority Status: Fixed
    By Dubnjoy000,
    • 13 comments
    • 326 views

  16. Disconnection jam

    Maybe just one time thing, tried multiple times afterwards with no luck to get it again but as i never seen this before thought i let you know.
    Minimized app for about 10 seconds to check internet and when i returned got following message, i ticked the box and got forwarded to not fully loaded client. Had to reboot app to get things running again.


    Status: New
    By Livertool,
    • 1 comment
    • 83 views

  17. Time based jackpot Promo missing if you log in before it "Starts"

    This usually happens before one of the hexapro promo days, if you log in 2 hours before the first jackpot, the client will get a [CDailySpecialsPromotionProvider] Today event starts, Delay Call function called ... but the banner counter and the promo page counter will be missing until you restart the client, or until the jackpot chase starts, never getting the jackpot starts in counter, or even a promo page sometimes, presumably because it doesn't receive a "payLoad": "mystery" so it acts as if the promo didn't start, but if you log in after that promo starts moment, you do receive the "payLoad": "mystery" on login and everything will be fine. Didn't consider this worth reporting, but now with the bigger hexapro timer promo it's happening in the middle of the day multiple times a day and the entire promo page is missing which can be pretty confusing.. 
    Promo page completely missing before and after "Today event starts" in the middle of the day between the 2€ and the 5€ jackpots (3 hours between the starts of the 2 and the start of the 5). Sending the "payLoad": "mystery" when the "today event starts" event happens would semi resolve it, except for these middle of day jackpots where as in the current example, the 2€ drops in the first 10 minutes, and then you log it, it will look as if there is no hexapro promo today at all for the next 50 minutes with the fix, right now it looks like there is no promo today for the next 3 hours. 



    After restarting the client the promo is visible:

     
    Video from 2 hours before the promo day begins, can see the stakes being added on the hour, but not the promo:

    hexapro_missing.mp4 Video with logs added in the secret section, but there isn't much more than the [CDailySpecialsPromotionProvider] Today event starts, Delay Call function called message, and nothing else really.
    Status: New
    By FeelsBadMan,
    • 0 comments
    • 74 views

  18. Whitelabel Error 503 no configured human readable error view

    This error message happens when the main unibet site is down and the issue is that the client has nothing configured to properly let the player know what's happening and to try again, so everyone is stuck restating the client over and over again or because they don't know that it's not their issue, restarting their PC reinstalling etc.
    This error should trigger a premade internal client page that might say something of the sorts: "The unibet.com domain is currently inaccessible, we are working to get it back up and running as fast as possible. Please try again later". And have a big button in the center "Try again now" that tries again to reload the login page without having to restart the client.
    Ideally I would even go a step further and have the fallback page automatically check the site every few seconds to see if it's back (in the background) and load the login page the moment it is back so the user doesn't even have to do anything. And display on that fallback page, retrying in x seconds (which is counting down), Retry Failed, retrying again in x seconds...
     

    Priority: Low Status: On backlog
    By FeelsBadMan,
    • 1 comment
    • 138 views

  19. Client crashes when opening hand history

    I'm not sure whether this is a problem from my end or with the client. This also does not happen every time, it happens around 1 out of 10 times I would say. This happens when I play 6 tables of cash games, and I try to open the hand history while playing. Every table will freeze, the client freezes, and I have to close the app using task manager. I also feel like this happens more often when I have the client running idle for a while and then start playing. Again, it could just be my pc that's the problem but I wanted to make a report just in case :).
    Priority: No Priority Status: Closed (duplicate)
    By arpeggi,
    • 1 comment
    • 63 views

  20. Two banzai things

    Don't know if there is anything here but had weird disconnection when placed phone in charger. Called all in, it registered the tap and action buttons disappeared but then everything froze except my action timer went on until it was near to turn into clock, then i got the disconnection message. It was really slow to reconnect, between calling in and re-entering table took so much time that hand shoud have been played already (imo) but it was still in flop and rest of streets took long time too. Pictures don't say much but at least you can see the time when it happened just in case there was disconnections overall in client as there was others disconnecting more than usual around that time too or was it the chargers fault???


    I assume that second thing of unable to rebuy with real money after ticket balance is 0 is by design? Never noticed it before and don't really make sense to me especially when belt progress don't save that you are being kicked out.
    Priority: No Priority Status: Closed (won't fix)
    By Livertool,
    • 4 comments
    • 106 views

  21. Client crashed when I opened several tables of hexapro

    I tried to open 16 tables. 12 tables were opened and after a few seconds they froze. They started turning white one by one and the app suddenly closed. After that, I tried to quickly reopen the app 2-3 times, each time the tables seemed to open, froze + crash. On the 4th attempt I had 3 tables, only then did the app stop crashing.
    Internet connection when issue occured: mobile hotspot
    I uploaded  3 dmps( first crash + 2 attempts to reopen) + logs
    Priority: No Priority Status: On backlog
    By phlo_,
    • 7 comments
    • 375 views

  22. Mobile tournament lobby jam

    Happened few times, after searching tournaments by name that lobby jams and stays jammed until you do something else like visiting promotion section in this case. After that works just fine again.
     
    Priority: Low Status: On backlog
    By Livertool,
    • 11 comments
    • 391 views

  23. Weird chip placement on portrait

    Realized at some point that some chips were overlapping and put on two piles in multiple hands in a row, i assume due sidepots. Same placement were shown in replayer too until i was kicked out tourny, left app and checked again and it was normal.
    Replayer views, while playing (120 chips in middle and 35 under paliluki blinds)

    And after closing app and returning (155 in the middle)

    Happened with multiple hands:


    Status: New
    By Livertool,
    • 0 comments
    • 58 views

  24. Unibet Poker no longer working for Windows 7/8

    Problem after update... (win 7)

    Priority: No Priority Status: Fixed
    By Remy49,
    • 5 comments
    • 299 views

  25. Team collector 2024

    I have done Switzerland and is not showing done and all teams have (0) days in them see photo.

    Priority: No Priority Status: Closed (won't fix)
    By penguin50,
    • 6 comments
    • 125 views

  26. Unibet main site - dead messages link

    This has been like this for ages I think but only just noticed the url is probably wrong.
    If you go to the Unibet home site and log in, open the drop down menu and click on messages left below, link is broken.

    Instead you have to click on account (yellow) and then account details - messages which brings you to what should be the same.
    Dead link vs working link
    https://www.unibet.co.uk/myaccount/mymessages
    https://www.unibet.co.uk/myaccount/mydetails/mymessages
     
    Priority: No Priority Status: Fixed
    By P0kerM0nk,
    • 6 comments
    • 178 views

  27. Expanding a pinned MTT hides the last pinned tournament from the list

    This has happened ever since more than 2 pinned MTTs got added and it's not a particularly important bug. The last pinned MTT whether it's 3/3 4/4 5/5 ends up getting hidden when you expend one of the other pinned MTTs, and it's always the last one no matter what. Smells like some sort of indexing issue in whatever algorithm deals with sorting the pinned tournaments at the top.
    The first video shows the bug. The second video shows an empty row appearing instead of the pinned tournament when sorted in reverse by time (can take a few tries to get). Maybe it's a clue.

    pinned 1.mp4  

    pinned 2.mp4
    Status: New
    By FeelsBadMan,
    • 4 comments
    • 142 views

  28. Client Crashes Immediately After Shop Purchase v3.36.0

    Today I purchased 5xEUR2 5 Man SNG tickets from the shop. Immediately after I confirmed the purchase, and the banner showed up at my table confirming the purchase, the client crashed. I was playing one EUR2 Omaha PKO at the time.
    Priority: No Priority Status: Backlog candidate
    By Insideman,
    • 4 comments
    • 220 views

  29. Rebuy time exceed level limit

    Not sure (again) what is going on, tourny setup thingy or bug with program or in my head but both late reg and rebuy are set to l4, late reg already ended but still able to rebuy while we are at l5 🤔 

    screen-20240606-121718~3.mp4   PS. @WuDu has secret fan 👬
     
    Priority: No Priority Status: Closed (won't fix)
    By Livertool,
    • 3 comments
    • 88 views

  30. Auto fill enabled

    Is it for purpose or positive bug, that i don't know but as i haven't read anywhere that auto login is once again allowed i thought i post it here.

    screen-20240503-122251~2.mp4    
    Priority: No Priority Status: Closed (won't fix)
    By Livertool,
    • 15 comments
    • 286 views

  31. New gifs cut short...maybe?

    I like the new gifs overall, i have given lot of cards for delaying the game and unsportsmanlike behaviour but are some of them (mainly ones with character giving signs) way shorter than others by design or bugging? In addition i have gut feeling without actually timing that same gif runtime is sometimes longer or shorter. Why i leaned towards bug was chat bubble popping up way later when gif has ended so don't make sense why they would be made so much shorter by design.
    If bug indeed, maybe connected to other gif bug we already have of gifs not showing at all or upon wrong player. If by design, never mind.

    screen-20240605-122451.mp4   Ps. Really meaningless thing imo but has anyone else experienced when opening app for first time of day, it opens upside down? Happened over 10 times in month so often that i made sure that i wasn't tilting the phone so it could be the cause. Easily fixed with tilting phone even more upwards than you were holding it upon opening but really weird little thing overall.
    Priority: No Priority Status: Fixed
    By Livertool,
    • 3 comments
    • 68 views

  32. android app crashes quite often when put in the background

    As specified in the title, the app crashes when put in the background or when returning to it.
    I managed to reproduce the bug 8 times: 6 times with an open mtt table and 2 times without, in the main menu.
    Apparently it happens more often when you have an open table, but it's a small sample and this could be random noise.
    The frequency with which it appears differs from test to test. Sometimes the app crashes after the first attempt, sometimes after 20.
    I've attached a screenshot here and another one in the hidden section with detailed info about the device used for the tests.
    =====================================
    Update
    I managed to record it
    az_recorder_20240601_180734_2.mp4    
    Priority: No Priority Status: Trying to reproduce
    By phlo_,
    • 7 comments
    • 162 views

  33. Audio gone until restart

    When disconnecting an audio output device either intentionally to switch devices or accidentally by moving a cable or battery for bluetooth headset running out) and reconnecting it Unibet completely loses audio with no way to regain it until you restart the software. It's the only app that does this. As you can see in the videos Unibet has no audio, while Stars recovers audio immediately without pressing any buttons.
    I've tried everything to recover audio on unibet without restarting, every in client audio setting, mute unmute, force the default audio device in windows, removed and readded the device, enabling and disabling the device, different headset, different PC.  
    Sometimes, albeit rare, the client starts with no audio, which you won't realize until you start playing, If it would have any way of recovering audio then this would not be a problem.
    When multiple devices are connected it successfully moves from one to the other, which was broken a few months ago, but now works, so it's a good workaround, but when only one device is connected then it won't work properly. @Phlo23 has also performed some tests of this issue and could not reproduce it, which is odd cause I have it on multiple PC's.  
    o    When did issue occur: All the time for a long time.
    o    Which client(s) are impacted: Desktop
    o    Info about your device: Windows 10 & Bluetooth True Wireless Headphones JLab or Wireless Headset Sennheiser or wired generic headset or bluetooth speaker
     
    Added comment with possible solution in the comment section 👇
    Video example of Unibet sound not working: 

    Audio bug Unibet.webm Video example of Stars sound working: 
     

    Audio bug Stars.webm  
    Priority: No Priority Status: Backlog candidate
    By FeelsBadMan,
    • 4 comments
    • 246 views

  34. Bet slider missing bet amount

    Sometimes some amounts there disappear, sometimes when you slide to adjust bet, and sometimes they are not there at all to begin with (video 1) (probly after you made them first disappear with sliding the bar it affects following hands too)
    Often they come back, if missing, when you bet the section they are missing. (video 2)

    screen-20240531-214224.mp4  
    screen-20240531-214326~2.mp4    
    Priority: No Priority Status: Backlog candidate
    By Livertool,
    • 4 comments
    • 163 views

  35. Hand History scroll keeps snapping back to the top

    This is a super low priority bug that happens on every platform, desktop, mobile and browser. As you can see in the video, if hands are still being loaded the scroll bar and the contents snaps back to the top with every payload received (similar to the cashgame stakes bug happening now on mobile). And as the default ordering is by time and all the payloads are being placed at the bottom (when default sorted), the scroll bar and the contents should stay put to let the user look through the hands, probably by using an offset to scrollHeight that makes sure to keep the data somewhat in place, with maybe the 1st visible row as an anchor or the center visible row, or maybe you have some other easier method to not have it snap back. Keep in mind that if it's sorted by another column, rows will be added all over the place but IMO it should still stay anchored to the area you are viewing even though rows have been added before after and in the middle.
    Once the HH list is fully loaded it's no longer a problem, which is why it's super low priority.

    HH scroll bug.mp4   Also reported by @GR1ZZL3R a month and a half ago: 

    Priority: No Priority Status: Backlog candidate
    By FeelsBadMan,
    • 1 comment
    • 156 views

  36. Can not Sit-in / no Play button when you timeout in tournaments (and cashgames) for 1 hand

    When you timeout during a hand in any tournament format, you can not sit back in until the next hand which is quite dangerous when you're UTG or when you're not paying attention to the next start of hand, the Play button just does not appear.
    That happens because the Hero is set as sitout at the very end of the hand, so he is technically not sitout the rest of the hand even though he got auto folded. Not sure if it's enough but the button should be set to popup after a timeout fold too so it can send the sitin ok command. 
    Added video with logs in the secret section.

    Play-sitin-button-table.mp4  
    Priority: No Priority Status: Backlog candidate
    By FeelsBadMan,
    • 2 comments
    • 123 views

  37. Sit back delay

    It takes some time  after you take your seat again to system to update and remove zzz image and show your cards in "multiple table section"

    Priority: No Priority Status: Closed (duplicate)
    By Livertool,
    • 5 comments
    • 104 views

  38. Long loading screen hide notification

    Just in case this is worth some points 😄
    Regarding to this:
    So after latest release, if there is notification when you open the app, it is very much hidden behind dark loading screen cause loading takes more time than before. At least with phone it was unreadible and disappeared before loading was complete. Turned out to be new black belt mission this time as i could check it from notifications but ain't there notifications that ain't saved, like last tournament series (don't remember the name) couple weeks ago so maybe notifications have to be adjusted to pop up later when loading is complete?
    No notification at this screenshot but adding it as clarification 🙂

    Priority: No Priority Status: Fixed
    By Livertool,
    • 1 comment
    • 87 views

  39. Split positions in mtt results

    Pretty meaningless thing but looks weird when there is so many split positions (why?) and therefore actual player amount don't match what is shown in result list. I went through quite many tournaments and all looks to be the same except flips.
    Lots of split positions (actual number of players 48):

    Even with price positions (15):

    And flip is shown right (189):

    Priority: No Priority Status: New
    By Livertool,
    • 0 comments
    • 88 views

  40. Long text strings overlap with other elements

    Just some small scuffs that could be improved. 
    1. Long tournament names overlap withe the break screen text on the table
    2. Long prize names overlap with the break in the specific mtt lobby 


    Status: New
    By FeelsBadMan,
    • 0 comments
    • 73 views

  41. cannot log in after new update

    Using windows 7 and get this message after new update

    Priority: No Priority Status: Closed (duplicate)
    By penguin50,
    • 2 comments
    • 106 views

  42. Unibet client crashes

    Hey everyone, today I encountered a bug which caused my client to close suddenly, after closing a table of a tournament that I busted (Ironman 10euro). This has happened to me before a multitude of times. It feels like the client lags for a couple of seconds and then closes. It happens after an action. So today after I closed a table, or I remember it happening when I open or close the tournament lobby. Understandably, this is extremely annoying mid session playing multiple tables, having to log in again. 
    btw, I have a solid PC and am 100% sure that this is a unibet issue, as I have heard from peers that have encountered the same problem before.
    Priority: No Priority Status: Fixed
    By punterfifth9,
    • 5 comments
    • 186 views

  43. Backspace and other keys register twice in login UI on MacOS

    In the login interface on MacOS, when attempting to correct a mistyped username or password by using the Backspace key, the system erroneously registers the keypress twice, resulting in the deletion of two characters instead of one. This issue is also observable with other keys like the Tab key. However, the Space key functions as expected, deleting only one space per keypress.

    **Expected Result:**
    Each keypress (Backspace, Tab, etc.) should register as a single action.

    **Actual Result:**
    Backspace and Tab keys are registering as if pressed twice, thereby performing double the action for a single keypress.

    **Additional Info:**
    - The issue was not reproducible using the Space key, which functions correctly.
    credit to @orbit_white
    Priority: No Priority Status: Fixed
    By phlo_,
    • 11 comments
    • 208 views

  44. Bounty amount missing on one or more players at the table

    In bounty MTTs one or more players will have their bounty amount missing for usually for 1 hand but can happen for more hands. This typically happens on a table move, either you moving to another table, or other players getting moved to your table. 
    It's a pretty bad bug as bounties are a pretty big part of playing bounty mtt's, so for at least one hand if not more you're essentially playing blind.
    TUPDATE the root of all evil!!!
    There seem to be 2 separate causes for the bounty bug:
    1. Cause 1 is not receiving a tupdate, which covers 80% of the times this bug occurs and will generally be missing for only 1 hand.
    So what happens in this case is a player gets moved to your table, but you don't receive a tupdate with this new player to initialize him, then you receive a correct bounties payload, but because the player is not initialized it will not add his bounty, and then you receive an init that will initialize the players, but it's too late for the bounty so that player will be left without a bounty. Next hand you will receive a tupdate and a bounties and the bounty will be displayed correctly. This is the scenario that can be observed in vid1 here and in the secret section.
    I've checked all the other table moves over the course of a few days and all the ones that display a bounty have received a tupdate.
    Now in vid2 in the secret section you can see the correct way it should function, each player getting moved to the table, there will be a tupdate, a bounties, and will immediately appear at the table. So the moment a player gets moved to the table the server should just send a tupdate that very moment not wait for the interhand period and all will be good right? But wait a minute, if a tupdate gets received during a hand then you will encounter the following 2 bugs, so you can't do that with the current setup: 
     
    This is just a guess, but maybe the tupdate necessary here does not get sent because the player gets moved too close to the start of the hand and that gets prevented in order to not break the hand in the way observed above.
    If you could receive a tupdate or another signal with a similar function in the middle of the hand without breaking the hand, a lot of things could be unlocked: 
    Players could instantly appear at the table they are moved to (as sitting in) instead of the weird freeze that happens now Players could instantly press play to sit back in if they end up sitting out during the current hand instead of the current awkward wait till the next hand which if you will be UTG is very dangerous Might fix the previous bugs and the next bug where other players don't see that you sat in until they make your move:  
    2. Cause 2 is more rare but even more problematic. As you can see in vid3 (here and secret section) during the move you receive a correct tupdate and bounties and init, but 1 or more players will be missing their bounties permanently, for some reason all subsequent tupdates and bounties will not fix it.
    Resizing the table will not fix the issue as it does for many graphics layout issues. The only way to see the bounty is to close the table and reopen it.
    Don't know what's causing it but if the other one gets fixed it's already a massive improvement. 
     
    In vid4 you will see the elusive wombo-combo, both the in play table and the spectating table missing bounties at the same time, while spectating the other table when those tables get merged (spectating the other table is very common when near the money or near a payjump). 
    You will see that the rail table receives a tupdate for 3 players, and the bounties for them, and only those players will have bounties even though further bounties transmissions get received, so Cause 1.
    On the in play table you will notice tupdates for moving each player from the current table to the new table, but no tupdate with all the players of the new table so no bounties get displayed. Again Cause 1. Exact same scenario as vid5 and vid6 (both same tournament)
     
    vid1 - bounties missing tupdate missing 1 hand:

    vid1public - bounties missing tupdate missing 1 hand just table 2024-05-23_23-01-14.mp4 vid3 bounty missing until table restart:

    vid3-bounty-missing-until-table-restart-public-2024-05-23_19-32-16.mp4 Rest of the videos and the logs in the secret section.
    Priority: No Priority Status: Backlog candidate
    By FeelsBadMan,
    • 3 comments
    • 192 views

  45. Cashgame sitout/leave table button vanishes

    This is a pretty unimportant bug, sometimes, when you play multiple tables of cashgames and you mess with the sitout states, for example you want to sitout on 3 of your 6 tables, but then a player joins so you change your mind on one, you can end up with one of your tables, usually a different one than the one you were messing with having the leave / sitout button vanish, when you click the sitout/leave button it vanishes and it only comes back when you resize the table or you press X and then no don't leave, and in that moment the sitout popup appears. So it seams that something in between the button disappearing and the popup appearing gets stuck somehow. I've checked the logs too, nothing seems out of the ordinary, "sitout mode changed" seems to trigger fine, sitoutmode seems to update fine, it's probably just an animation hiccup for which there are no logs in this build.
    In the following video example you can see it happening, obviously I'm messing with the sitout states more to be able to trigger it within a few minutes of play, but it does happen naturally in the wild during normal use, without spamming, as it has happened to me in the past and was reported by @comanimaltoo in January (screenshot of his issue attached below, the banzai table) and reported by @GR1ZZL3R in november 2023 with multiple people confirming that they have also had it.
    What is going on in the video at the bottom where it's cut off, left bottom I open the popup and unclick leave next bb at all tables, right bottom I just open the popup don't click anything, middle left I click to open the popup and it vanishes with no popup. I have done multiple sitout state changes before that though.

    sitout cash games vanish.mp4 @comanimal screenshot


     
    @GR1ZZL3R video


    grizzler report.mp4  
    Priority: No Priority Status: Backlog candidate
    By FeelsBadMan,
    • 3 comments
    • 168 views

  46. Banzai black belt bug

    This guy joined the table and was immideatly given the banzai avatar, which feels strange. Hope de didtn get the tickets... After the previous hand, the original sensei left.
    Priority: No Priority Status: Need more info
    By idioten,
    • 4 comments
    • 132 views

  47. HU multiple hands in 6max and 9max tournaments while tables get balanced

    This happens occasionally when playing MTTs, you will be moved, or seated at a table (when lateregging) where you will be HU multiple hands, sometimes a couple of hands, sometimes many hands, due to the way table balancing is done 1 player at a time and having to wait for the other table to finish the hand. Video with logs in the secret section.

    HU-multiple-hands-public.mp4
    Status: New
    By FeelsBadMan,
    • 0 comments
    • 86 views

  48. Going from sitting out to sitting in doesn't update in tournaments

    When someone is sitting out and sits back in during a hand, they will still appear as sitout sometimes till the next action is completed by a player and sometimes not even then. I believe this happens because there is no transmission to let the table know that someone has sat in, and it uses the next act or pturn payload to update, which in cashgames is a fine implementation because you don't get dealt in if you're sitout, but in tournaments you are dealt in and you can sit in in the middle of a hand. This bug is pretty impactful especially in Hexapros and HU sng, since you're in a situation where you have to raise against the sitout and surprise, the opponent hasn't been sitting out the entire time. For an average player this can look like either the site is full of angleshooting players, and nobody likes playing on a site full of cheaters, or it looks like the graphics can't be trusted, and trust is kind of important. 
    In tournament formats (MTT SNG hexapro) would it be possible to send something like a sitoutChanged payload to the entire table the moment someone pressed the sit in button and have the table use that to update everyone (while keeping the current way of updating as a fallback)? Sending chat emotes has the capability of sending a payload to the entire table the moment you click something, so I imagine this should be possible too. 
    sitoutChanged could be similar to tupdate where d[0][2] uses a similar code 0 = empty seat; 1 = sat in; 4 = sat out; 5 = sitting in (this case if they already folded the current hand but could also just be 1 sit in)  but without the irrelevant 2 3 and 6, or even a more simplified payload like the bounties payload, or just a delta with the player that sat in.  
     
    Here's 2 video examples of the bug, the player times out, the next hand he is sitout, I wait for him a bit, he is still sitout, I raise, and the moment I raise against the sitout that will be an autofold,  he's back, and now he's calling or raising. That's because he was already back for a while, it just never got displayed until I made my move. That's a very bad bug optically and really messes with the flow of a game in every tournament format but especially in shorthanded ones like hexapro and sng.
     

    Sitout bug 2.mp4   Sitout bug 1.mp4   Later edit: Or maybe the fix for this could be a larger structural change to how players get updated at the table that would impact / fix many other bugs and features instead of putting a different bandaid on each one
     
    Priority: Medium Status: On backlog
    By FeelsBadMan,
    • 2 comments
    • 194 views

  49. The Hexapro Jackpot Timer continues after JP is hit

    When a jackpot hits, the Jackpot timer doesn't stop until the 1st hand of that jackpot hexapro ends, which can be from a few seconds, up to a minute or 2. I'm sure there's a good reason for this implementation, and most of the regs might not know exactly what's happening but know there's a delay, but for the random person that joins games right after it hits this looks really bad like it's a fake promo or rigged or something. 
    Wouldn't it be possible to have the component that determines the multiplier inform the timer instead of the hand history? In the example in the video where the timer reaches 0, and would have went far past that, the lotteryrunning payload with the result of the jackpot hexa has been received with 23 seconds left and even contains the timings of the animations, surely that information could be sent to the component that deals with the timer as well. 
     

    jackpot reaches 00.mp4  
    Status: New
    By FeelsBadMan,
    • 0 comments
    • 80 views

  50. Hand History replayer very desynced when clicking fast

    If you click next quickly while replaying a hand, which is a necessity while still playing since there isn't time to take it super slow, then the action will look nonsensical because the bets and board cards are very desynced. This bug appeared right after the update that introduced Banzai 2.0, up until then it worked perfectly. 
    The first video (in slow motion to properly see the wrong bets) shows how the action looks when clicking fast, preflop and flop bets both look like whey were done preflop, turn bet looks like it was done on the flop, and then turn and river just appear. 
    The second video is how the action should look.
    Improvement suggestion: A big reason why it's necessary to spam the next button instead of pressing it slower or using the play button is because the preflop action takes forever due to the non-VPIP (voluntary put in pot) folds. It would be a significant improvement if all the PREFLOP non-VPIP folds (people that have not contributed to the pot anything other than antes) would not be done 1 per action but happen at the same time as the next VPIP action (bundled together) for both pressing next or previous and for the automatic play button.
    What I mean by that, if you look at the hand in the video, what happens now is the following:
    Click Next garlicbread folds > Click Next AtsN folds > Click Next Haikari folds > Click Next NieZnamSie folds > Click Next OldShark bets > Click Next ykyg folds > Click Next piff-puff folds > Click Next Julian Carax calls 
    How I think it would be much better for preflop action is if every next would take you to the action of the next first player that has put money in the pot (other than antes) and all the folds before him would be done at the same time (or if that isn't possible to animate, just blur them at the same time that would be sufficient); folds after that person that folds has already put money in the pot like a bet/fold or a call/fold should still be a separate move because they have put money into the pot (other than antes). The action should go like this, as you can see 8 clicks turns into 2 clicks:
    Click Next garlicbread folds  AtsN folds  Haikari folds  NieZnamSie folds OldShark bets (all at the same time) > Click Next ykyg folds  piff-puff folds Julian Carax calls (all at the same time)
    Improvement suggestion 2: Kind of unrelated but if replayer work will be done, would be nice if showdown hands would be shown for the entire duration of the hand and not hidden, There is no need to hide the cards on the table replayer because during play you want all information as fast as possible. So while replaying, it would be nice if you could see the showdown cards revealed preflop flop turn and river, and not just on the river, just like we can see the Hero cards for the entire duration of the hand.

    HH desynced bug slowmo.webm   HH desynched bug how it should look.webm  
    Priority: Low Status: On backlog
    By FeelsBadMan,
    • 5 comments
    • 274 views

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