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Client keeps crashing


waffel
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Hello,

My clients keeps crashing ūüėě

I've actually had this problem for a looong time now, but I wasn't really playing a lot anymore and it's not that bad with 1 or 2 tables. But with 6 it's unplayable.

Is it the OS? I'm running on OS11 but it says OS 10?


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Hi @waffel, thanks for sharing this.
Could you please provide more info?

Date and time + internet connection when issue occurres:

From the above description I understand that you are using windows 11, right?
It would be helpful if you could provide some steps to reproduce this bug:

  1.  
  2.  
  3.  

What kind of games are you playing when this happens and what actions can you associate with this crashes?
As far as I understand it happens quite often, in this case you could download a special client version that automatically generates a file (.dmp extension) with useful data when it crashes.

Here's the link  - https://www.dropbox.com/scl/fi/73f4pwnm6dbwxua2b2dac/win64-3.37.5-logs.zip?rlkey=x2kw1dhiwj45ac5z4o31iagnc&st=y8cqdv9h&dl=1
Afterwards you can upload the file in this section (you find the section from the image below if you edit your post)

image.thumb.jpeg.5c5d05f8982f66017c690a5f659ccae9.jpeg

or you have the option to upload the file here in the comments section

image.thumb.jpeg.f8e0e786387a4c51ace26449cad320cf.jpeg

The file will later be analyzed by devs.

If you have any questions, don't hesitate to leave a message.

Edited by phlo_
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On 08/06/2024 at 09:40, phlo_ said:

Hi @waffel, thanks for sharing this.
Could you please provide more info?

Date and time + internet connection when issue occurres:

From the above description I understand that you are using windows 11, right?
It would be helpful if you could provide some steps to reproduce this bug:

  1.  
  2.  
  3.  

What kind of games are you playing when this happens and what actions can you associate with this crashes?
As far as I understand it happens quite often, in this case you could download a special client version that automatically generates a file (.dmp extension) with useful data when it crashes.

Here's the link  - https://www.dropbox.com/scl/fi/73f4pwnm6dbwxua2b2dac/win64-3.37.5-logs.zip?rlkey=x2kw1dhiwj45ac5z4o31iagnc&st=y8cqdv9h&dl=1
Afterwards you can upload the file in this section (you find the section from the image below if you edit your post)

image.thumb.jpeg.5c5d05f8982f66017c690a5f659ccae9.jpeg

or you have the option to upload the file here in the comments section

image.thumb.jpeg.f8e0e786387a4c51ace26449cad320cf.jpeg

The file will later be analyzed by devs.

If you have any questions, don't hesitate to leave a message.

 

Hello phlo_

Thank you for your response.

I have uploaded a dmp file. It happened at 2am. I have it while playing cash or tourneys. It can happen at any time, without any specific action. Sometimes it takes long (here I played quite long before the first crash) sometimes short. 
It happens both on wifi or lan. I'm using OS11.

 

 

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@waffel thanks for the file! If you have/get more of them, please do upload!

Can you confirm all your drivers are up to date? Particularly curious if your graphics card driver is the latest version.

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12 hours ago, Stubbe-Unibet said:

@waffel thanks for the file! If you have/get more of them, please do upload!

Can you confirm all your drivers are up to date? Particularly curious if your graphics card driver is the latest version.

Hey Stubbe!

Yes I have the lastest drivers and my gfx card (3060ti) is also always updated. 

Is it possible I have more crashes when there are more people playing? Early in the tourneys I had a lot of crashes but I wasnt running the dmp version.

When I had 2/3 tables running I only had one crash (see file).

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7 hours ago, waffel said:

Hey Stubbe!

Yes I have the lastest drivers and my gfx card (3060ti) is also always updated. 

Is it possible I have more crashes when there are more people playing? Early in the tourneys I had a lot of crashes but I wasnt running the dmp version.

When I had 2/3 tables running I only had one crash (see file).

No, this shouldn't have any impact. It's also worth noting you seem to have +100x more crashes than other users, so there almost must be some local aspect with your machine, which is having an impact.

But please do continue adding the dmp files. They will be reviewed.

You still haven't noticed anything that might be causing these/anything you did or that happened just before the crashes? What do you have open in the lobby window of the client? You got any replayer tables/windows open?

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On 13/06/2024 at 09:21, Stubbe-Unibet said:

No, this shouldn't have any impact. It's also worth noting you seem to have +100x more crashes than other users, so there almost must be some local aspect with your machine, which is having an impact.

But please do continue adding the dmp files. They will be reviewed.

You still haven't noticed anything that might be causing these/anything you did or that happened just before the crashes? What do you have open in the lobby window of the client? You got any replayer tables/windows open?

I usually have a second screen open with youtube or twitch or whatever. But I have had crashes with or without that. It's really so random, sometimes I get 10 crashes in one hour and sometimes I can play for a longer time. I'll keep an eye on it.

Thank you for the special client version, I'll try it next session! Thanks again for the amazing support, as always.

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Could my crashes be related to internet? I was playing on my laptop and I had a crash as well (it took long, but I had one eventually). Mind you my internet is really good and I don't have any issues on any game or whatever.

Edited by waffel
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Not the internet either, I tried several connections.  It's insta crash at 6+ tables, lots of crashes at 6 tables, medium crashes 4, rare crashes 2, no crashes 1 table. I really tried everything :(

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On 16/07/2024 at 15:13, Stubbe-Unibet said:

Could you get some more dmp files from the latest version? Just a couple more would be great

is it still the link above? I didn't get any dmp file made this time

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Hmm, I'm probably doing something wrong. It doesn't create a dmp file afterwards.

It should create one automatically and put it into the win64release folder right?

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@waffelYes, it should be in the folder where the app is.

I don't think you're doing anything wrong. I knew this version isn't final, but I was hoping that it would at least generate dmp files.

I'll talk to @Stubbe-Unibet tomorrow and we'll get back to you. 

Many thanks for all the work you've done so far¬†ūüôā

Edited by phlo_
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19 minutes ago, phlo_ said:

@waffelYes, it should be in the folder where the app is.

I don't think you're doing anything wrong. I knew this version isn't final, but I was hoping that it would at least generate dmp files.

I'll talk to @Stubbe-Unibet tomorrow and we'll get back to you. 

Many thanks for all the work you've done so far¬†ūüôā

 

Thanks for all the troubles also!

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