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Client crashed when I opened several tables of hexapro

Phlo23

By Phlo23

    • Priority: Medium Status: On backlog
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I tried to open 16 tables. 12 tables were opened and after a few seconds they froze. They started turning white one by one and the app suddenly closed. After that, I tried to quickly reopen the app 2-3 times, each time the tables seemed to open, froze + crash. On the 4th attempt I had 3 tables, only then did the app stop crashing.

Internet connection when issue occured: mobile hotspot

I uploaded  3 dmps( first crash + 2 attempts to reopen) + logs

Date issue occurred

16/03/24 06:00

Steps to Reproduce

Try to open many tables in a few seconds, wait a few more seconds to see the described effects.

Client(s) impacted

Windows app

About Device

Windows client, dmp + logs ver. 3.34.17

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Phlo23

Another attempt after 3 hours. This time I tried to open 12 tables. The same thing happened, the tables seemed to open, froze, turned white and then the app crashed. I tried to quickly reopen the app several times, same story. As soon as the tables appeared on the screen, they froze, turned white + crash.

When did it happen: 16/03/2024 around 9:00 AM UTC
On what client did it happen: Windows client, dmp + logs ver. 3.34.17
Internet connection when issue occured: mobile hotspot

2 dmps( first crash + 1 attempt to reopen) + logs

 

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Phlo23

Another attempt after 1 hour. 8 tables, same scenario. 
Tables seemed to open, froze, turned white and then the app crashed. 3-4 attmpts to reopen,  as soon as the tables appeared on the screen, they froze, turned white + crash. When there were 3-4 tables left, the app stopped crashing.

When did it happen: 16/03/2024 around 10:00 AM UTC
On what client did it happen: Windows client, dmp + logs ver. 3.34.17
Internet connection when issue occured: mobile hotspot

2 dmps( first crash + 1 attempt to reopen) + logs

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