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Bug Reports

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134 issues

  1. Cancelled playthrough bonus and got "block"

    Hi.
    I cancelled my playthrough bonus back in the Summer and can't gain xp ever since. When contacted customer support through chat, I was told my playthrough bonus is "blocked" and it will remain like this until the end of the year. When I asked why, I got some rubbish response about Dutch law preventing irresponsible gaming, which is hillarious, because:
    1- It wasn't an action innitiated by "the system". It was me, I cancelled the progress bar to start from scratch
    2- If it was innitiatred by the system, why wasn't I notified?
    3- The person I spoke through the chat claimed the "block" was activated in November, which is simply not true
    4- Since I first registered on Unibet and started playing poker, I noticed that I'm not getting any xp. Then, when I contacted customer service through the chat, the person I spoke to fixed it immidieatly
    5- I don't know about what law we're talking, but I'm registered on 4 Dutch gambling websites and I don't spend anymore money or time at Unibet than on the other 3. I stick to my spending limits, etc. 
    It's not a matter of life and death, but it would be nice, if somebody could please lift this ban on me earning xp?

    Status: New
    • 0 comments
    • 32 views
  2. Triggered bubble animation not getting called off

    Once a bubble animation gets triggered while there is still late registration time left, the animation is not being called off regardless of how many new players enter and how far we end up from the actual bubble.
     
    This screenshot below shows a tournament that paid 4 places and started with 6 players, one of which busted on the first or second hand, thus triggering the bubble animation. Late registrations started coming in and at the point of this screenshot when late registration had just come to an ened, we are in reality still 18 bustouts from the money, yet the bubble animation is still there, as it has been since the one early bustout.

    Animation stayed there all the way until it was time for the coin rain animation, which did work as supposed to.
    Status: New
    • 0 comments
    • 41 views
  3. Black screen

    The last days after i leave the app and want to return most of the time i get black screen and nothing happens. If i rotate the phone the image from the screenshott appears, but again nothing happens. If i clear cache, memory or force stop still won't fix it. The only way for me to log in is to clear the data storage, but basically this a new install and it is annoying doing this all the time.

    Status: New
    • 4 comments
    • 91 views
  4. Bubble and ITM animations break table chat

    The new bubble and coin rain animations block the visibility of table gif's and emoji's.
    This happens even when you have the animations disabled on the settings page.
    Toggling the setting brings back the functionality of the table chat.
     
    Here on this example video clip I have bubble animation disabled when reaching the bubble, and you can see that nothing happens when clicking on chat items. After toggling the animation setting everything is back to normal.
    Sadly I failed to get the coin rain included in this clip, but most likely it does behave the same way. At least during the coin rain the chat is not working, but I can't tell right now what happens after the coin rain animation has ended. Possibly you will have to toggle the setting for it also to get the chat back to normal.

    animation_breaks_chat.mp4    
    Status: New
    • 1 comment
    • 104 views
  5. Mobile tournament lobby jam

    Happened few times, after searching tournaments by name that lobby jams and stays jammed until you do something else like visiting promotion section in this case. After that works just fine again.
     
    Priority: Low Status: Fixed
    • 14 comments
    • 544 views
  6. Bet slider missing bet amount

    Sometimes some amounts there disappear, sometimes when you slide to adjust bet, and sometimes they are not there at all to begin with (video 1) (probly after you made them first disappear with sliding the bar it affects following hands too)
    Often they come back, if missing, when you bet the section they are missing. (video 2)

    screen-20240531-214224.mp4  
    screen-20240531-214326~2.mp4    
    Priority: No Priority Status: Fixed
    • 5 comments
    • 262 views
  7. Hexapro Highroller multiplier color missing in replayer

    @comanimal Discovered this bug. Basically, the colors for Highroller multipliers have not been added so it uses the Regular hexapro colors, which also don't have a color for 4x as seen below. Remember that the regular hexapros will also need a 4x added when they get changed to the 2x format, or rather change /shift the multipliers from 150 into 200, from 200 into 300 and from 300 into 400 while keeping the same colors.
     
    In order to fix this bug you need to add to gamestage > hexaproSharedData the following (with replacing the ??? with the correct color) in backgrounds
    9010: { 200: [0xff0d769d, 0x660d769d]; 300: [0xff078894, 0x66078894]; 400: [0xff2e9265, 0x662e9265]; 500: [???, ???]; 1000: [0xff84d8ee, 0x6684d8ee]; 10000: [???, ???]; }  
    Priority: Medium Status: On backlog
    • 1 comment
    • 129 views
  8. Client stops working regularly on Mac after Sonoma OS update

    It happened 5 times in the past week since my Mac OS Sonoma update, but tables suddenly stop responding to the actions of the click of the mouse, while the rest of my computer is still commuting to mouse clicks.  The only solution I have found, is to shut down the Unibet software and reboot it again.
    Thx!
    Priority: Medium Status: On backlog
    • 22 comments
    • 768 views
  9. Black screen

    Hello,
    I played from 18h00 till 19h00. Then went away from the PC and Unibet logs out automatic.
    Whenever this happens I can't login again. Even after PC restart... I just get a black screen...

    Priority: No Priority Status: Fixed
    • 10 comments
    • 261 views
  10. disconnected c500/h500 token and location issue

    This is the second time in a short period of time I have been disconnected whilst in a tournament. Any idea if this is affecting everyone, and if so will buy-in be refunded or will icm chop happen..?
    Priority: No Priority Status: Closed (won't fix)
    • 6 comments
    • 109 views
  11. Lost connection in the middle of a hand

    I was in the middle of a hand when suddenly I was disconnected. I was unable to connect after that. It kept giving some technical error or unable to identify the location. I lost around 12 euros because of that. How do I get refund for it. I have attached the screenshot.


    Priority: No Priority Status: Closed (won't fix)
    • 2 comments
    • 93 views
  12. Major disconnection issues for multiple players

    Today I experienced the client saying it detected a disconnection about five times with less than two hours played at 10eur PLO cash. It would be disconnected for several minutes sometimes. The second time it happened (in the late morning), when it reconnected all of the other players at my tables were also sitting out, indicating that the same had happened to them. I started playing again this evening about an hour ago, and it would disconnect every five minutes or so towards the end, making play not worth continuing. This time, some other players seem not to have been affected, whereas one or two players were.
    There are no Wi-Fi issues at my home, internet pages loaded just fine. My Windows computer is running Windows Defender as the only antivirus software.

    Priority: No Priority Status: Closed (won't fix)
    • 2 comments
    • 105 views
  13. Long text strings overlap with other elements

    Just some small scuffs that could be improved. 
    1. Long tournament names overlap withe the break screen text on the table
    2. Long prize names overlap with the break in the specific mtt lobby 


    Priority: No Priority Status: Fixed
    • 1 comment
    • 161 views
  14. Client Crashes Repeatedly When Selecting Betsize Field

    Yesterday, Thursday the 20th of June, my client crashed twice during a two hour session of 4 tables of Banzai, when I attempted to manually enter a betsize into the betsize field. Fortunately, I was recording my session and was able to see precisely what happened. This could be a coincidence, but both times I was on the button. When the action came to me I selected the betsize field and as I was entering a betsize, the client crashed. The button positioning could be relevant, because if it happened every single time I entered a betsize, that would be very obvious. My sense is that this bug seems to come and go with different client versions (or maybe it only happens with very specific sequences and is therefore normally rare), but it happened twice in nearly the same way yesterday in a single session.
    I am using a dedicated number pad from the brand Qisan. The model is Magicforce | smart '21-Key Mechanical Numeric Keypad'.
    Incident occured at 20:45 (Hand #2110298122) and 20:58 BST (Hand #2110307079).
    Priority: Medium Status: Fixed
    • 11 comments
    • 408 views
  15. Unable to register for the monthly missions

    Good day,
    I was advised by the unibet helpdesk to contact you directly regarding my issue. I am unable to register/sogn up for the monthly missions for some reason.
    I have tried using Safari, Chrome, and Firefox from two different laptops, as well as my mobile phone, to sign up for the promotion/mission for the month of September on the poker client. None of these attempts were successful.
    I had the same propblem for August. Afterwards, I spoke with someone from Unibet (Csop455971) and mentioned that I had cleared my history and deleted the app from my iPhone 13. I downloaded the app again, but it still did not work for me to sign up. Logging in to Unibet in incognito mode also failed.
    I am attaching a screen recording of the issue that keeps occurring. Hopefully, you can resolve the problem soon because I am already several days behind in completing the mission.
    ---
    Priority: No Priority Status: Fixed
    • 3 comments
    • 392 views
  16. Can't opt-in for August Mission

    Hi!
    New member here. Been playing a couple games of S&G (Windows app, W10 64-bit) before noticing the Promotions tab. The King of Flips minigame is working fine, however I am unable to Opt In for the August Mission. Whenever I click on 'Opt In', go to another screen, and return to the Mission screen, the 'Opt In' button is again clickable. Whatever I do, the 'Opt In' button keeps returning, and I am seemingly not Opting In at all (as the 'Play one SNG' challenge should have been completed by now).
    Hope someone can tell me what I'm doing wrong, or whether the app might be at fault.
    Thanks in advance!
    Priority: No Priority Status: Fixed
    • 11 comments
    • 316 views
  17. Flop race promotion leaderboard is broken

    Last night I dropped over 30 places in a heartbeat and the Flop race leaderboard is now full of absurd scores. Please fix it. 
    Priority: No Priority Status: Fixed
    • 2 comments
    • 170 views
  18. Missing hand actions blinds in HexaPro games

    From time to time in Hexapro you would end up in a hand where nothing happens, no cards dealt, no blinds posted, nothing, until a clock appears above your avatar (the timebank) one you click it if you even notice it, the entire hand and action appears, usually you'll just end up sitting out. This happens to everyone at the table, all 3 are experiencing the same issue at the same time. This is due to the tupdate transmission that I think normally initializes the stacks before the blinds get dealt ends up being sent after the init, blind, deal and pturn instead of it being sent first as a new hand starts, and that breaks everything until someone makes an action that forces an update. This typically happens when there is increased traffic particularly in hexapros, but during the latest Hexa Mania promotion there have been little to no issues on my end, but at least one person has reported one such issue.    
    Priority: Medium Status: On backlog
    • 3 comments
    • 349 views
  19. Pending bonuses missing if you log in shortly after 1 expires

    This is the 2nd time I've noticed this bug in the past few weeks, but it's not really that big of an issue as the bonuses are still there, it mostly just could cause confusion for people that experience it because their bonuses are gone. A bigger issue might be that I don't think any rake counts towards the new bonus until it appears because it's not set as active in the server payloads.
    12:49 UTC

    13:25 UTC

     
    If you log in shortly after one of your bonuses is scheduled to expire, I assume within half an hour intervals but it might be more, it will look like you have no bonuses, even though there are some. In this case the expiration time for the expired bonus was 12:30:02 UTC and the login time was 12:49:43, bonus payload time 12:49:44. All payloads up until 13:00:01 triggered by either logging in again or by checking bonuses will be identical, and will have the expired bonus as "active" with the other 2 as "pending".
    [12:49:44] {"payLoad": {"bonuses": [ [1502032, 982, "Rake 2400, Get 600", [[240000, 60000]], 0, 0, 0, "pending", null, 1726472810, 1726472810, 14], [1502090, 459, "Rake 2300, Get 345", [[230000, 34500]], 0, 0, 0, "pending", null, 1726472810, 1726472810, 14], [1500682, 403, "Rake 2300, Get 230", [[230000, 23000]], 1726921802, 0, 26110, "active", 1725712202, 1726671382, 1725533726, 14] ]}, "tags": ["getbonuses", "ok"]} At 13:00:01 I receive a bonusupdate payload that sets the next bonus in the queue as active. After this point the bonuses should show up fine, but I assume this is also the point where any rake you pay starts counting for it, and none before this moment as its activation time is 13:00:02. (will probably test this in 2 weeks when the current one is set to expire if I don't forget).
    [13:00:01] {"tags": ["notify", "bonusupdate"], "payLoad": {"bonuses": [ [1502032, 982, "Rake 2400, Get 600", [[240000, 60000]], 1728133202, 0, 0, "active", 1726923602, 1726923602, 1726472810, 14] ]}} After that all the payloads from logging in and checking the bonus section are correct, with the expired bonus set as "expired" and the next bonus set as "active".
    [13:25:41] {"payLoad": {"bonuses": [ [1502090, 459, "Rake 2300, Get 345", [[230000, 34500]], 0, 0, 0, "pending", null, 1726472810, 1726472810, 14], [1500682, 403, "Rake 2300, Get 230", [[230000, 23000]], 1726921802, 0, 26110, "expired", 1725712202, 1726923602, 1725533726, 14], [1502032, 982, "Rake 2400, Get 600", [[240000, 60000]], 1728133202, 0, 207, "active", 1726923602, 1726924860, 1726472810, 14] ]}, "tags": ["getbonuses", "ok"]}  
    Status: New
    • 0 comments
    • 150 views
  20. Client Crashes Immediately After Shop Purchase v3.36.0

    Today I purchased 5xEUR2 5 Man SNG tickets from the shop. Immediately after I confirmed the purchase, and the banner showed up at my table confirming the purchase, the client crashed. I was playing one EUR2 Omaha PKO at the time.
    Priority: No Priority Status: Backlog candidate
    • 5 comments
    • 348 views
  21. Icon disappearing

    Once a day app icon seems to disappear from my homescreen and i have to search it from "all apps" Device problem rather than app issue? Tips how to fix it? Quite annoying especially when app don't seem to work too good atm with blackscreen and random crash i had too yesterday. Tried reinstalling but no good.
    Here it is suppose to be but it don't feel like staying there too long

    Priority: No Priority Status: Cannot reproduce
    • 2 comments
    • 135 views
  22. Client keeps crashing

    Hello,
    My clients keeps crashing 😞
    I've actually had this problem for a looong time now, but I wasn't really playing a lot anymore and it's not that bad with 1 or 2 tables. But with 6 it's unplayable.
    Is it the OS? I'm running on OS11 but it says OS 10?
    Priority: No Priority Status: Closed (won't fix)
    • 26 comments
    • 1,013 views
  23. 0.2€ Hexapro winner notifications displayed as 0€

    @Purps reminded me of this little scuff. When someone wins a Hexapro jackpots at 0.2€ stakes the notification says it was won at 0€ stakes.
     
    {"tags": ["notify", "promo"], "payLoad": {"id": null, "msg": [113, 109, 0], "state": 1, "popup": {"type": "flash", "scope": ["all", null]}, "props": {"excluded": ["BE", "SE", "NL", "DK"], "ph": ["LilNuceeee", "160", "0"]}}}
    The payload does transmit 0 for the stake, so the issue is server side, and I assume the received data will be used as a string in the client so there will be no variable mismatches if it gets changed to 0.2. Wherever the stake is being serialized should round to 1 decimal point instead of an int. I guess could also just make an exception for this one stake if changing the variable type would be too "dangerous". It's not very important though, just looks a bit weird. 
      

    Priority: Low Status: On backlog
    • 1 comment
    • 222 views
  24. Rate the app pop-up not redirecting to the app store

    Rate the app pop-up closes when clicking "Yes" instead of redirecting to the app store.
    This was tested only on iOS.
    Priority: Low Status: On backlog
    • 2 comments
    • 186 views
  25. Some tables are freezing

    Hi there.
    So,  i have this issue when some tables at MTTs are freezing. This happens usually after 8 PM, when i have loaded 8+ tables, two or three of them are frozen every 10 min.
    If i notice them i can close them and reopen, but if i don't i blind out and often this happens. I have to pay attention to the time cursor at every player and it's pretty hard.
    On PC i am using Windows 11, LAN connection, and no other programs running during play, except Discord and a Excel sheet. 
    Thanks .
    Priority: Medium Status: On backlog
    • 17 comments
    • 845 views
  26. August Mission - Switzerland

    Hi,
    Yesterday i play 3 tournaments:
    Banzai Tournament for 5 Euro
    Flip Tournament for 5 Euro
    Major Tournament for 25 Euro
    Mission is counted as not made, why?
    Priority: No Priority Status: Closed (won't fix)
    • 5 comments
    • 192 views
  27. Avatar change issue

    Hi, I’m trying to change my avatar to the recently won shark avatar. Trying to keep the name for further community poker events. 
     
    I create a different username and avatar and then change it back to the one you see below. It shows the new avatar even when I register to the tournament. But as soon as the tournament starts it shows me the old one (3rd picture)  When logging off and on again it’s reset to the old avatar. Been trying to change it a couple of times already, so success however. BTS has been done. Can you please check and advise 🙂 


    Priority: No Priority Status: Closed (won't fix)
    • 3 comments
    • 131 views
  28. Double stack bug

    It does not seem like I can use the ticket to register double stack for the august freeroll
    I have already used the first ticket, maybe that is why? 
    Priority: No Priority Status: Fixed
    • 1 comment
    • 96 views
  29. Price missing in xtreme hexa with tablet

    Only happened once but to let you know. Turning to portrait helped.


    Priority: No Priority Status: Closed (won't fix)
    • 3 comments
    • 301 views
  30. hexapro extreme game didn't start even though there were 3 players

    I tried to open a 2nd table and even though there were 3 players, the game didn't start.  It stayed like in the picture for at least 10-15 seconds after which one of the players gave up.
    I saved and uploaded the logs from DebugViewer and the time it happened can be seen in the picture below (13:39 EEST, 29/05/2024).
    In order to be easily found between so many lines, it should be at the indicated time, above the lines with the VLC app (I initially wanted to record everything, but I didn't have time and decided for a printscreen).  Another point of reference can be the hand ID on the left side.
    Status: New
    • 5 comments
    • 256 views
  31. The android app is freezing

    The android app is freezing and after restart i need many attempts to log in. My internet is not the problem.
    Priority: No Priority Status: Closed (won't fix)
    • 4 comments
    • 224 views
  32. New promo flips

    I had won 3 flips on my phone (1 gold and 2 silver) and when i cllicked collect, I got a message: technical error, the flips dissapeared and I did not get the prizes.
    I have just tried on pc, and won a bronze flip, and recieved the prize without any issue.
    Priority: No Priority Status: Fixed
    • 2 comments
    • 132 views
  33. Fingerprint login not working on Android

    I have enabled biometric login in the app settings, and it's working in literally all other apps, but for whatever reason it just wont work for Unibet poker. I never get the option to sign in with my finger.
    credit to OP
    Priority: No Priority Status: Fixed
    • 10 comments
    • 461 views
  34. Chips cover bounty amount

    When you're deep in an MTT and the chip stacks are very large, when you bet, the stack of chips can have a height so large that it covers the bounty amount, parts of the name, and maybe even parts of the amount of chips you have left behind, for the players that see you in the top left (3) or top right (6) seats. And you can do it intentionally by betting with 99999 at the end of your bet, effectively increasing the height of your chip stack 5x for less than 1% of the amount of the bet. Since the top chip stacks are limited to 8 chips you could limit these other 2 positions as well. I don't see any downside to this.
    You could easily change this in playerDesktop by just uncommenting chipsTowerHeightLimit and either keep it at 6 how it's written there or 8 like the top ones. Do it for the following seats as they're commended here:
    playerSeatConfig:
    6 seats: 
    // Top left // Right top 9 seats:
    // Left Top (3) // Right Top (6) These are the only seats that can have issues on Desktop. No issues with HU or 5 seat. 
    How it looks:

     


    Priority: No Priority Status: Fixed
    • 5 comments
    • 310 views
  35. Column sorting

    On tournament schedule if I sort any column descending (for example bui-in) then click another tab (for example promotions) and go back to schedule, column is sorted but ascending.
    Priority: No Priority Status: Fixed
    • 3 comments
    • 210 views
  36. Hand History Tab completely freezes the client and the tables

    This is a joint report with @Phlo23 who has been reporting this bug since the dawn of time. While this is a catastrophic bug that has been noticed by quite a few people recently, I wouldn't consider it top priority for the simple fact that you can avoid it during play by just never touching the HH Tab.
    This bug occurs in the same way on both Desktop app and Mobile app but it's nearly impossible to replicate in browser. What happens is, if go the the HH tab and try to load a date, and before it loads every single hand you decide to change the date or game type because you want to see something else it will completely freeze everything.
    The freeze also occurs if you open the Promotions tab before all hands loaded, if you go through the months in the calendar as can be seen in @Phlo23's video below, these 2 being less reliably reproduced, more likely on a freshly opened client. And according to @ValueHeavy it can also freeze when you try to load a specific hand before all hands have been received, although I have not been able to reproduce this one. There's probably other ways to trigger this freeze but these are the easiest to isolate and reproduce to include in this report.
     As you can see in the videos the lobby is fully frozen and can't even be closed, while at the table you can still click buttons and see timebanks running out, BUT there is no information being passed to and from the table (BTW this is the exact way it looked when freezes would happen during play without touching HH, fortunately haven't seen one in a while)
    However as you can see in the logs videos in the hidden section, the client is still sending and receiving all data just fine, including table actions (don't know about HH stuff as that is not logged, but the "HH received records: x" log never comes anymore so I assume that has successfully stopped). I just can't interact with anything, and can't close the client (Task manager to the rescue).
    Now you might think, this is only an issue if you play an enormous amount of hands, but that is incorrect, it is just the most reliable way to reproduce, because sometimes it takes a long time to retrieve even a few hands. As you can see in one of the videos it froze after retrieving only 11 hands, and even had a situation where it took 28 seconds to retrieve 0 hands. The time is not necessarily an issue as it's not critical here, but it leads to these freezes happening quite often. Also worth noting that in the 11 hand video all the hands were fully loaded when I tried to change the date, it's like it's doing something else or hangs for a while after loading them, that being a danger period too. 
    I've also added videos of the browser version with devtools open, and as you can see it's nearly impossible to reproduce this bug. You will see the HH filters being frozen sometimes when it takes a particularly long time to receive even a few hands, but the client never freezes completely no matter what I do. The getHands requests get cancelled instantly and with them I assume the callbacks as well that probably cause the freezes in the desktop and mobile client. It's odd that on the non web versions whatever manager object that deals with the HH callbacks ends up freezing something else when it pauses it's own loop, while on web it's acting as it's completely self contained as it should be. 
    Video of freeze happening when changing the date on desktop: 
     
    Video of the freeze happening when checking promotions on desktop:
     
    Video of the freeze even after fully loading a whole 11 hands on desktop:
     
    @Phlo23 's freeze when going through the months in the calendar:
     
    Mobile freeze when changing the date, app isn't responding and can't be brought back to life like after the popup freeze that was fixed recently:
     
    Managed to reproduce Phlo's bug on mobile kind of by accident, once the HH filter buttons get unstuck I change the month without selecting a specific date and it froze:
     
    Priority: No Priority Status: Fixed
    • 7 comments
    • 460 views
  37. This program can only be installed on versions of windows designed for the following processor x64

    There is a block when installing the client on my new Windows 11 Surface Copilot machine. Emulation should be able to run the client even if it x64 on an arm64 pc, just remove the x64 check when installing. Ipoker client works just fine.
    Status: New
    • 7 comments
    • 432 views
  38. Disappearing cursor.

    Occasionally the cursor disappears and you have to type "blind" when changing avatars and searching for tournament names. I've no idea how or why, it seems very random.
     
     
     
    2024-06-24 14-18-16.mp4    
    Logging out and back in seems to bring it back.. 
     
     

    2024-06-24 14-28-15.mp4  
    And then logging out and back in again and it's disappeared again. 
     
     
    Status: New
    • 0 comments
    • 107 views
  39. Disconnection jam

    Maybe just one time thing, tried multiple times afterwards with no luck to get it again but as i never seen this before thought i let you know.
    Minimized app for about 10 seconds to check internet and when i returned got following message, i ticked the box and got forwarded to not fully loaded client. Had to reboot app to get things running again.


    Status: New
    • 1 comment
    • 141 views
  40. Time based jackpot Promo missing if you log in before it "Starts"

    This usually happens before one of the hexapro promo days, if you log in 2 hours before the first jackpot, the client will get a [CDailySpecialsPromotionProvider] Today event starts, Delay Call function called ... but the banner counter and the promo page counter will be missing until you restart the client, or until the jackpot chase starts, never getting the jackpot starts in counter, or even a promo page sometimes, presumably because it doesn't receive a "payLoad": "mystery" so it acts as if the promo didn't start, but if you log in after that promo starts moment, you do receive the "payLoad": "mystery" on login and everything will be fine. Didn't consider this worth reporting, but now with the bigger hexapro timer promo it's happening in the middle of the day multiple times a day and the entire promo page is missing which can be pretty confusing.. 
    Promo page completely missing before and after "Today event starts" in the middle of the day between the 2€ and the 5€ jackpots (3 hours between the starts of the 2 and the start of the 5). Sending the "payLoad": "mystery" when the "today event starts" event happens would semi resolve it, except for these middle of day jackpots where as in the current example, the 2€ drops in the first 10 minutes, and then you log it, it will look as if there is no hexapro promo today at all for the next 50 minutes with the fix, right now it looks like there is no promo today for the next 3 hours. 



    After restarting the client the promo is visible:

     
    Video from 2 hours before the promo day begins, can see the stakes being added on the hour, but not the promo:

    hexapro_missing.mp4 Video with logs added in the secret section, but there isn't much more than the [CDailySpecialsPromotionProvider] Today event starts, Delay Call function called message, and nothing else really.
    Status: New
    • 0 comments
    • 119 views
  41. Whitelabel Error 503 no configured human readable error view

    This error message happens when the main unibet site is down and the issue is that the client has nothing configured to properly let the player know what's happening and to try again, so everyone is stuck restating the client over and over again or because they don't know that it's not their issue, restarting their PC reinstalling etc.
    This error should trigger a premade internal client page that might say something of the sorts: "The unibet.com domain is currently inaccessible, we are working to get it back up and running as fast as possible. Please try again later". And have a big button in the center "Try again now" that tries again to reload the login page without having to restart the client.
    Ideally I would even go a step further and have the fallback page automatically check the site every few seconds to see if it's back (in the background) and load the login page the moment it is back so the user doesn't even have to do anything. And display on that fallback page, retrying in x seconds (which is counting down), Retry Failed, retrying again in x seconds...
     

    Priority: Low Status: On backlog
    • 1 comment
    • 313 views
  42. Client crashes when opening hand history

    I'm not sure whether this is a problem from my end or with the client. This also does not happen every time, it happens around 1 out of 10 times I would say. This happens when I play 6 tables of cash games, and I try to open the hand history while playing. Every table will freeze, the client freezes, and I have to close the app using task manager. I also feel like this happens more often when I have the client running idle for a while and then start playing. Again, it could just be my pc that's the problem but I wanted to make a report just in case :).
    Priority: No Priority Status: Closed (duplicate)
    • 1 comment
    • 124 views
  43. Two banzai things

    Don't know if there is anything here but had weird disconnection when placed phone in charger. Called all in, it registered the tap and action buttons disappeared but then everything froze except my action timer went on until it was near to turn into clock, then i got the disconnection message. It was really slow to reconnect, between calling in and re-entering table took so much time that hand shoud have been played already (imo) but it was still in flop and rest of streets took long time too. Pictures don't say much but at least you can see the time when it happened just in case there was disconnections overall in client as there was others disconnecting more than usual around that time too or was it the chargers fault???


    I assume that second thing of unable to rebuy with real money after ticket balance is 0 is by design? Never noticed it before and don't really make sense to me especially when belt progress don't save that you are being kicked out.
    Priority: No Priority Status: Closed (won't fix)
    • 4 comments
    • 174 views
  44. Client crashed when I opened several tables of hexapro

    I tried to open 16 tables. 12 tables were opened and after a few seconds they froze. They started turning white one by one and the app suddenly closed. After that, I tried to quickly reopen the app 2-3 times, each time the tables seemed to open, froze + crash. On the 4th attempt I had 3 tables, only then did the app stop crashing.
    Internet connection when issue occured: mobile hotspot
    I uploaded  3 dmps( first crash + 2 attempts to reopen) + logs
    Priority: No Priority Status: On backlog
    • 7 comments
    • 439 views
  45. Weird chip placement on portrait

    Realized at some point that some chips were overlapping and put on two piles in multiple hands in a row, i assume due sidepots. Same placement were shown in replayer too until i was kicked out tourny, left app and checked again and it was normal.
    Replayer views, while playing (120 chips in middle and 35 under paliluki blinds)

    And after closing app and returning (155 in the middle)

    Happened with multiple hands:


    Status: New
    • 0 comments
    • 103 views
  46. Unibet Poker no longer working for Windows 7/8

    Problem after update... (win 7)

    Priority: No Priority Status: Fixed
    • 5 comments
    • 408 views
  47. Team collector 2024

    I have done Switzerland and is not showing done and all teams have (0) days in them see photo.

    Priority: No Priority Status: Closed (won't fix)
    • 6 comments
    • 206 views
  48. Unibet main site - dead messages link

    This has been like this for ages I think but only just noticed the url is probably wrong.
    If you go to the Unibet home site and log in, open the drop down menu and click on messages left below, link is broken.

    Instead you have to click on account (yellow) and then account details - messages which brings you to what should be the same.
    Dead link vs working link
    https://www.unibet.co.uk/myaccount/mymessages
    https://www.unibet.co.uk/myaccount/mydetails/mymessages
     
    Priority: No Priority Status: Fixed
    • 6 comments
    • 266 views
  49. Expanding a pinned MTT hides the last pinned tournament from the list

    This has happened ever since more than 2 pinned MTTs got added and it's not a particularly important bug. The last pinned MTT whether it's 3/3 4/4 5/5 ends up getting hidden when you expend one of the other pinned MTTs, and it's always the last one no matter what. Smells like some sort of indexing issue in whatever algorithm deals with sorting the pinned tournaments at the top.
    The first video shows the bug. The second video shows an empty row appearing instead of the pinned tournament when sorted in reverse by time (can take a few tries to get). Maybe it's a clue.

    pinned 1.mp4  

    pinned 2.mp4
    Status: New
    • 4 comments
    • 373 views
  50. Rebuy time exceed level limit

    Not sure (again) what is going on, tourny setup thingy or bug with program or in my head but both late reg and rebuy are set to l4, late reg already ended but still able to rebuy while we are at l5 🤔 

    screen-20240606-121718~3.mp4   PS. @WuDu has secret fan 👬
     
    Priority: No Priority Status: Closed (won't fix)
    • 3 comments
    • 170 views
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