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White loading screen in app+client every few minutes (+fix)

RTAisOK

By RTAisOK

    • Priority: No Priority Status: Fixed
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I recently encountered an issue where every few minutes my client would pop up and show a white loading screen. On PC my tables would still be playable, however I was not able to do anything in the client (or see MTT lobby's) untill I restarted the client. I have heard multiple people with the same issue, some have had it for months without fix.

It turns out that you can fix the issue by logging in on the unibet website and reading and/or removing all your messages and bonusses. This fixed the issue for a lot of players including me.



 

Date issue occurred

16/03/24 00:00

Client(s) impacted

iPhone app

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Stubbe-Unibet

Thanks for submitting the bug report here as well! I've been looking into it for a while, and we've finally identified the issue.

Unfortunately, there're multiple teams involved and it might take a while before a proper fix is in place. I'm investigating whether there's a potential temporary workaround for the issue.

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Stubbe-Unibet

We've started development on this one and a fix has been tested on the test environment. I hope we'll manage to release it next week, but I'll need to sync with the teams on Monday.

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