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Stubbe-Unibet

Unibet Poker Expert
  • Posts

    797
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  • Days Won

    104

Stubbe-Unibet last won the day on October 21

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  1. This is a known issue (mentioned by other members above), and we've got a ticket for it already. Not sure when it can be fixed, but I'm hoping for next month
  2. Yes, I was advised muchbetter shouldn't be an option in Norway but that you could use the Revolut option instead; which should support muchbetter.
  3. Sorry man, but when you play a qualifier specifically for the Supernova and then win a ticket, we don't offer to exchange this one. We need the Supernova tickets used in Supernova tournaments, in order to avoid overlay. You'll also have plenty of opportunities to use it, as it's valid till the 30th of January
  4. Sorry for missing this one! Correct, when a customer decides to play a tournament which pays a specific ticket, we do not offer to manually exchange said ticket.
  5. The moment you decided to violate the terms and use a payment method that wasn't yours, you unfortunately complicated everything a fair bit. To be completely frank, this type of case is generally not one I'd help escalate, as I want to give priority to the ones that followed the rules. However, as I said above, if it hasn't been resolved by Tuesday, I will escalate it for you.
  6. Apologies for it taking some time to answer here. As I'm sure you understand, thorough investigations had to be done. I won't go into detail in this thread, but I'll just confirm the following: All relevant authorities have already been informed All affected accounts have either received an email already or will receive it within a matter of days. The email will go into more detail of course. All compensation has been issued already Issue was resolved in 1 hour and 20 minutes Measures have been implemented so that it can't happen again I'd also like to stress again that everyone involved will receive an email from us, so if you don't hear anything, you have nothing to worry about. If you have any further questions or concerns, please reach out to our customer service team who will be able to support you.
  7. Apologies for the VERY late reply. Can see the documents got reviewed a week after upload and everything is now in order. We have unfortunately had a bit of a backlog with UK documents the last month or so. Currently, regular verification takes 3 days and more complicated cases like 3rd party usage can take a bit more than a week. Backlog slowly getting smaller and things looking better every day. On other markets verification is generally done within 24 hours at the moment
  8. I can see the withdrawal was sent a couple of days after your post, so will mark this one as fixed. It took exactly a week for the documents to get approved, which is a bit long for your case type and I apologize for that! - as well as us not replying on here. We're currently in a transitional period with the community, which means there isn't enough staff to reply on here.
  9. This is due to Apple not having approved the two most recent updates. They're reviewing all our documentation on the gambling licenses we hold, and once that has been approved, the app will be updated. I'm terribly sorry about this issue, but it's out of our hands really. The browser client does not have this issue and it can be used from mobile devices as well.
  10. There is a name mismatch with ID and account holders name. Please contact customer support by chat or email, if you have further questions. We need an explanation of mismatch or new ID with right name.
  11. Apologies for the late reply! I can see you've been advised by customer support the day after this thread. Withdrawal to bank is possible, but it should be done as a bank transfer rather than withdrawal back to card
  12. How's it looking with the withdrawals? Have they arrived yet? EDIT: For now, I'll mark it as resolved
  13. Apologies for the slow reply. Can see the documents were approved and everything should be in order, so will mark this one as solved
  14. Apologies for the late reply. Can see you've managed to deposit so will close this thread
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