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General Poker

127 replies

Android & iPhone bug hunting (poker only)

Hey guys! So, as evident from the early access testing of new table UI as well as some recent comments on here, we've got some issues with the mobile apps. I did a similar thread to this in the past but didn't get much feedback, so we only managed to fix a couple of issues.
We really depend on getting the reports from you guys, to identity the root cause and fix these - I personally never experience any of these issues, and some of them are tricky to reproduce with limited info. This is your chance to help us, to help you; by making the mobile experience better. Please report ANY poker mobile related issue in this thread. As always, information like the below is extremely valuable:
1. Screenshot of issue
2. Information about what happened/any speculations on why it might have happened
3. Device information (which Android/iOS version and which phone model) Once or twice a week I'll reward all contributors in the thread with a little something, as long as your local regulations allow it 🙂

Stubbe-Unibet By Stubbe-Unibet
Updated

Promotion and Bonus Help

4 replies

cancell

Hello! Does anyone know how to cancel the free spin?

satrapha By satrapha
Updated

Community Promotions

389 replies

LAST MAN STANDING - €199 to be won (poker tickets, freebets)!

Hi community members, Before the next poker league kicks-off (very soon - stay tuned!) - we will go for an exciting "Last man standing" betting promotion on which you can win poker tickets and freebets. This promotion idea came from @Steel_Hungary and I think it is a good one for the community - so I just give it a "go": Again a reminder, if you have some great (or crazy) ideas for promotions, just let me know and I will look into it, if it is something we could do in future. Coming back to the promotion now, which is called:  LAST MAN STANDING Area: Bundesliga How it works: Each round you pick a team (from German Bundesliga) which you think is going to win its game. You can select the same team up to three times throughout the contest. If your pick wins you will qualify to the next round, if not you are eliminated.  To enter this promotion, you need to pick a team before kick-off-time of the 3rd Matchday of the Bundesliga. In the result of a tie for a place on the leaderboard, an average amount of the combined prizes will be paid out. All prizes will be paid out after a winner is determined. SE, BE, DK, DE customers excluded from the promotion. Prizepool: 1st: €50 MTT ticket + €10 Freebet 2nd-3rd: €25 MTT ticket + €5 Freebet 4th - 10th: €5 HexaPro ticket + €2 Freebet 11th - 20th: €2 HexaPro ticket 21st - 30th: €1 HexaPro ticket   First Matchday on which a team must be picked:    

Seb-Unibet By Seb-Unibet
Updated

Deposit and Withdraw Help

69 replies

Norwegian deposit issue

Here in Norway I can cash out to MuchBetter mastercard, but I am not allowed to deposit from it.  So I need another solution.

I have tried with normal Visa card but it only give error messages, Livechat tell me that I will be contacted by finance department, but I did not hear anything for 1 week!  Every time I contact livechat I get the same message, they will come back to me!

What kind of customer service is this? I just want to deposit and play. As you are aware Norwegian banks do not accept gambling transactions, that's whay I use MuchBetter or other wallets. 



 

startelver By startelver
Updated

Verification Help

1 reply

Verification

Hi, I uploaded by ID on the 27th and have heard nothing back. The UK website leads to a live chat which can't access UK accounts. The first email I was asked to send was to an email account that doesn't exist.  The second has now been sent...  How long does this process take? Most online casinos only take a couple of days... 

Danjbrown509 By Danjbrown509
Updated

Deposit and Withdraw Help

3 replies

withdrawals still on hold

hi! My withdrawal is still on hold and I already provide the necessary documents. It still says waiting for review but its been a week. Can someone update me on the situation and what to do? 

Thank you!

waasabae By waasabae
Updated
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