Client stops working regularly on Mac after Sonoma OS update

Files added!

The freeze just happened again ; fortunately, it had not happened since I posted this thread, so in roughly 15-20h of play   Unfortunately, it was costly this time around, as I was involved in a few small pots as well as lost a few bbs on my Hexapro   My Mac system also did not create a crash log for this manual shutdown of the client.

And it just happened again, roughly 30 minutes after the previous freeze.

Our QA have tried to reproduce the issue, but unfortunately no luck so far

Current plan is to start working on it after:

MitID and BankID login broken on Android app - Bug Reports - Unibet Community (90% complete)

Android app with grey/black screen after login - Bug Reports - Unibet Community

Fingerprint login not working on Android - Bug Reports - Unibet Community

Reason the above get priority is that impact is bigger overall, and for the 2nd one it's a bug that can be reproduced 100% of the time, so will likely be fixed much faster. For 3rd one, we've already done a fair bit of work and should be close to the finish line.

Yeah, understood and thx. Stubbe!  It is fairly unfrequent (so hard to reproduce) and such a bummer that I cannot get a crash log for it 

Edit : ah ok, I was about to write that it crashed again yesterday, but after a month of being steady, but then just realized that the latest update fixed it, thx

I unfortunately got a couple of freezes/(forced) crashes since the last update  I am not sure how I could be of any help to help solve this ongoing issue...

Any chance the table freeze looks like these 2 freezes? Triggered by something else obv, but does it act the same? where it froze, but buttons are still clickable for a few seconds animations still play out for a bit, and nothing really happens. Or is it completely different, every table instantly stops and turns white type of crash? The reason I'm asking is that it might not be a Mac only crash/freeze, but a more general issue that a lot of people are experiencing while playing (unrelated to the hand history issue in the videos, just looks the same at the tables). 

Hey Feelsbadman, the tables and animations are indeed still working, but the tables/buttons become unresponsive.  So I do believe we are talking about the same issue, albeit I am pretty sure it is Mac/Sonoma OS related, as it is not the first time where I instantly have issues with the Unibet software after downloading the latest Mac OS.  The issue happens about every 10-12h of play or so, I would roughly guestimate...  GL friend

@Stubbe-Unibet Is there any possible chance to build a dmp for me to solve this issue???  Not sure if this is asking for too much, but it is still happening at the same frequency as before, which is about once every 4-6h of play...

Problem still happening approximately every 10-15 hours of play ; will upload shortly an (amateurish) video explaining the issue .

18 hours ago, Dubnjoy000 said:

Problem still happening approximately every 10-15 hours of play ; will upload shortly an (amateurish) video explaining the issue .

I cannot upload the 2 minutes long video, unfortunately, as the format is not accepted here...

Great, video uploaded .  Unfortunately, I still cannot get a crash log file, as my Mac does not produce, because I assume that I manually force the Client to quit/relaunch...

Oh wow, never seen that one before, everything is working just fine, new hands are dealt, it's like the click listener just died, or maybe all mouse listeners. Kind of the opposite of our freeze crash bugs where clicking everything was fine but new hands wouldn't be dealt and button commands wouldn't be sent. Might not be a terribly hard one to fix when Relax sees the video

3 minutes ago, FeelsBadMan said:

Oh wow, never seen that one before, everything is working just fine, new hands are dealt, it's like the click listener just died, or maybe all mouse listeners. Kind of the opposite of our freeze crash bugs where clicking everything was fine but new hands wouldn't be dealt and button commands wouldn't be sent. Might not be a terribly hard one to fix when Relax sees the video

Yeah, indeed a very strange bug!!!   And I hope it is an easy/not lengthy fix, as I play a significant amount of Hexapros and lose a ton of EV having to relaunch the client 

Thanks a lot for the video! I can only second what @FeelsBadMan said above. 

I've forwarded the video internally now and hope to have an update this month!

Thx Stubbe 

Alright, as I explained to Stubbe this morning, after I got another one of these freezes this morning - it happens about once per every 12-15 hours of play since the last Mac update, albeit it is obviously hard to establish a legit average, given the small sample size... -, I found myself obliged to shut down the client and reload again, but, the client unexpectedly crashed at this point and thus creating a "crash report" on my Mac .  I really have no idea if this report will be useful at this point, given that it is not related to the freeze, but here it is!!!