Jump to content
Unibet Home
Poker Community

Android app with grey/black screen after login

Livertool

By Livertool

    • Priority: No Priority Status: Fixed
 Share

Every time I sign in on the Android app, I end up on this grey/black screen. It just stays like this, but if I close and reopen the app, it will work. 

 

Tested with multiple devices with different android version.

EDIT: this appears to be auto fill related. If I don't use auto fill (Samsung or Google), I'm not experiencing the issue.

QUICKFIX: Disable google autofill from device settings and/or don´t use offered autofill option when logging in but manually write username/email.

Screenshot_20240320-1227333.thumb.png.f8a3569496576692f5be02b2bb296fe0.png.54d3a11aeefebc1340cb026c758232c8.png

  • I have experienced this issue 1

Date issue occurred

14/02/24 00:00

Steps to Reproduce

1. Make sure you have details saved for autofill, for the poker app
2. Use autofill when on the login page (doesn't matter whether it's autofill for a different account)
3. Proceed to enter your credentials and click login
4. Observe how the login will seemingly fail; you're stuck on a grey screen until you exit and enter app again

Client(s) impacted

Android app

About Device

Multiple devices and android versions

 Share
Go to issues

User Feedback

Recommended Comments

Stubbe-Unibet

We'll pick this one up, as soon as we've fixed the issues with MitID and BankID. 

Really great stuff figuring out it's the autofill that's the issue! I believe issue started, when we stopped storing the username in a cookie/stopped remembering the username. 

EDIT: duplicate report here: 

 

  • Like 1
Link to comment
Share on other sites


Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now

Gambling can be addictive. Play responsibly.

Copyright 2021, Unibet. All rights reserved.

"UNIBET" is a registered trademark. UNIBET is not affiliated or connected with sports teams, event organisers or players displayed in its websites. UNIBET is not affiliated or connected with any mobile brand

This website is operated by Trannel International Ltd whose registered office is Level 6 - The Centre, Tigne Point - Sliema, TPO 0001 - Malta

The official number and date of issue of the license is MGA/B2C/106/2000 issued on 1st August 2018 valid until 17th July 2028.Trannel International Ltd is licensed by the Malta Gaming Authority (MGA). This public regulatory body is responsible for the governance of all forms of gaming based in Malta. Find out more about the MGA at www.mga.org.mt

Gambling can be addictive. Play responsibly.

×
×
  • Create New...