Client Crashes Immediately After Shop Purchase v3.36.0

Today when I was trying to buy tickets for hexapro extreme the screen froze for a few seconds, followed by a disconnection for a few more seconds and finally the app recovered without crashing.

I was buying batches of 10 when this happened, I had nothing else open.

These are a few lines from the debugview:

22.05.2024 11:31:37

CXmppGlooxConnection::onDisconnect connection [master] error [17] CXmppGlooxConnection::InitiateReconnection [master] delay [100] reconnection count is [0]

CXmppGlooxConnection::UpdateState connection [master] new state [4] new disconnection reason [1]

CXmppGlooxConnection::UpdateState connection [master] new state [3] new disconnection reason [0]

I've uploaded a file with the full logs so that they can be analyzed.

I think i may have had issue once but forgot try it again was it an buying issue or other known bug. I'll check it out next time i can...if i remember again. Note to self 

Another incident.

I bought 120 tickets in batches of 10 as quickly as I could. After a few batches the screen froze and stayed like that for 30 seconds - 1 minute. Then the reconnection message appeared for a few seconds and everything returned to normal.

I managed to take a screenshot of the frozen screen while trying to resize it + I saved the logs from debugview++ and uploaded them like last time.

I uploaded a screenshot in the hidden section with the line where the analysis can start. The relevant interval is: 18:15 - 18:18.

App ver. 3.37.5, win 10.

Another incident

18.09.2024  22:00:28 EET

I tried to buy 30-40 tickets, the first few seconds it seemed that the app was slow and then the screen completely froze for at least a minute(I couldn't press anything). After a while, the disconnection message finally appeared and the app reconnected.

I managed to take a screenshot of the frozen screen while trying to resize it + I saved the logs from debugview++ and uploaded them.

I uploaded a screenshot in the hidden section with the line where the analysis can start.

App. ver. 3.38.5 win 10