Bug Reports
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61 issues
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Top up amount isn't displayed correctly/doesn't update in banzai
Join report with @FeelsBadMan
After a few tests, we noticed the following:
The amount for the top up option isn't displayed correctly. More precisely, it's not updated since the last similar action.
In order to correctly update the info, the banzai table must be resized.
Even if this bug appears, the correct amount is added to the player's stack.
@FeelsBadMan's simple and concise conclusion:
"it's just lacking a trigger to refresh with the correct data and wait till something does eventually trigger it"
Added some clips with the bug and the steps described below.
teest.mp4 stuck amount.mp4 Banzai_Texas_-_NL1_cg3a9e42_2024-04-24_10-08-12.mp4
- 1 comment
- 42 views
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- Comment by FeelsBadMan
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Blank screen when checking messages.
This seems to be happening since the last update, not affecting anything just mildly annoying.
I open the client and have a message.
Click it and get a blank page
Message icon has disappeared and I have to go to main site to view messages.
- 4 comments
- 55 views
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- Comment by Stubbe-Unibet
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Banzai graphic issue on mobile
This issue occurred while playing Banzai on mobile and switching between landscape and portrait mode. It happened multiple times during different playing sessions.
So far, I noticed it only occurring while switching from landscape to portrait.
Unfortunately, I couldn't find a way to reproduce it. It might be related to losing the internet connection or switching sections in the app.
I'll add more details in the future in case it happens again or I find a way to reproduce it.
- 3 comments
- 100 views
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- Comment by Esir
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MitID and BankID login broken on Android app
Thought I'd join the fun 🙂
There's currently an issue with both the Danish MitId and Swedish BankID login solution when signing in (or trying to rather) on the Android app.
With MitID you're asked to scan the QR code - the QR code on the screen of same device - instead of just swiping to confirm login. This means you can't use your primary device for login.
We managed to fix this in an unreleased app build, but the login was still not working, as you'd be signed in on the website/in your browser and not on the app.
With BankID, you can manage to sign in by closing and reopening the app at the right point of the login flow, but otherwise it's impossible. Also a similar redirect issue as with MitID
- 4 comments
- 193 views
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- Comment by Stubbe-Unibet
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App freezes completely whenever focus gets taken away from it by a popup
his is a joint report with @Phlo23 as we both done a bunch of tests trying to figure out what's causing this for both of us.
This could have the same root cause as these 2 reports:
We've noticed while trying to record or share something while in the unibet app that the software would completely freeze, nothing is clickable until we force a disconnect and reconnect by minimizing the app and going back to it, after which it would work perfectly fine even while recording. What we've discovered that it's not the recording process, or any overlays that cause the freeze, but popouts, any popouts that probably take focus away from the app like in the screenshots below, for example, the start recording popup from below causes a freeze, the share to popup causes a freeze, for @Phlo23 there's a 3 2 1 popup when he starts recording that causes a freeze, AND when he disables it it does not cause a freeze any more. This freeze will probably happen with anything that can popup in front of your app which can be any number of apps and interactions. Which leads me to believe that maybe google autofill which has been found to be the cause of the freeze in the other reports might also have the same root cause.
As you can see in the video below, once I receive the start recording popup everything is frozen, only becomes unfrozen after minimizing and reconnecting, then it works fine, tried to bring up the keyboard and that was fine too, then tried to share a screenshot and once the share dialog appeared the software froze again until minimizing. Did also some drawing on the screen to show that it's just unibet that is frozen and everything else works fine, and no the drawing does not cause any issues as can be seen in previous reports as it's an overlay and not a popup.
I also tested to see if this happens on Stars and there were 0 issues, @Phlo23 tested 888 and same there were no issues, so this does seem to be a unibet specific bug and not just a general android bug.
Video in spoiler:
Screenshots of the popups that cause the freezes:
@Phlo23's recordings of this freeze happening even while at the tables:
- 5 comments
- 144 views
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- Comment by Livertool
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Android app with grey/black screen after login
Every time I sign in on the Android app, I end up on this grey/black screen. It just stays like this, but if I close and reopen the app, it will work.
Tested with multiple devices with different android version.
EDIT: this appears to be auto fill related. If I don't use auto fill (Samsung or Google), I'm not experiencing the issue.
QUICKFIX: Disable google autofill from device settings and/or don´t use offered autofill option when logging in but manually write username/email.
- 3 comments
- 134 views
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- Comment by Stubbe-Unibet
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Bounty amount missing on one or more players at the table
In bounty MTTs one or more players will have their bounty amount missing for usually for 1 hand but can happen for more hands. This typically happens on a table move, either you moving to another table, or other players getting moved to your table.
I've looked at the logs all information seems to be sent correctly every time, so maybe a client logic issue. Also couldn't spot a clear way to reproduce it, as it doesn't happen always when you get moved tables.
It's a pretty bad bug as bounties are a pretty big part of playing bounty mtt's, so for at least one hand if not more you're essentially playing blind.
- 1 comment
- 85 views
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- Comment by Rushbie
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Unable to return to the login screen on mobile
If you enter your credentials on mobile and mistakenly press the "Forgotten password?" button instead of the "Log In" button, you're unable to return to the login screen and have to restart the app. This is because the interface moves up to make the credentials field unobscured by the keyboard, but it doesn't return to its initial position.
Consider the attachment below for more details.
loginub.mp4- 4 comments
- 120 views
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- Comment by Livertool
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Expanding a pinned MTT hides the last pinned tournament from the list
This has happened ever since more than 2 pinned MTTs got added and it's not a particularly important bug. The last pinned MTT whether it's 3/3 4/4 5/5 ends up getting hidden when you expend one of the other pinned MTTs, and it's always the last one no matter what. Smells like some sort of indexing issue in whatever algorithm deals with sorting the pinned tournaments at the top.
The first video shows the bug. The second video shows an empty row appearing instead of the pinned tournament when sorted in reverse by time (can take a few tries to get). Maybe it's a clue.
pinned 1.mp4
pinned 2.mp4- 3 comments
- 68 views
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- Comment by Livertool
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Individual MTT lobbies take a long time to load
When you play MTTs, and have a decision that is dependent on some information from the lobby, and you go to said lobby either from the table button or from the general tournament lobby, it can take a long time to load the information, while you're stalling to make the decision. It takes a long time to load is not an accurate description, more so I think the client requests the information from the server once every 30 or 60 seconds, so sometimes you'll end up waiting almost the entire amount, sometimes a small amount and mostly in the middle. I think every time you open a lobby and it's not populated with information it should instantly request that information once, and then continue using the polling once every 30 seconds strategy.
lobby slow load.mp4
Edited on 03/04/2024:
Added logs and a video combined with the logs in the hidden section of the post and new observations.
As I mentioned in the steps, it is important to play an MTT to observe this bug. Without playing or at least spectating, this bug does not occur (which is funny cause it matters most when playing).
As can be seen in the logs and at the beginning of the video (the hidden one that also has logs in the video not the one above), when you open the lobby without playing in the tournament it sends an "action":"detailes_subscribe" and immediately (a tiny bit of ugly delay but it's fine) receives trnupdate for status rules prizes and player to fully update the lobby.
At second 23 in the video I register the tournament, sends an "action":"detailes_subscribe" without a lobby being open, which is likely very necessary for the infobox and probably other elements as well, receives trnupdate for status rules prizes and player as expected.
Starting at second 45 I try to open the tournament lobby from the table and now you can see the bug occurring, information loading becomes super slow. You can see a "Subscribe to the tournament" at that moment, but no "action":"detailes_subscribe" because that has already happened when the tournament started, we are already subscribed there. The information gets loaded at second 57 when trnupdate prizes (13:02:49) for this tournament gets received, which is odd because the data loaded is from rules, not prizes. It's like it has already has all the data it needs, it just needs to receive any trnupdate to trigger refreshing the lobby with that data. And 14 out of the next 21 tests seem to line up perfectly with this hypothesis to the second, the other 7 have not received any trnupdate till the moment they loaded so something else might have triggered it there.
Because players and prizes seem to load perfectly fine the moment you open the lobby, maybe you can do the same thing for rules and status probably too (idk if this one is needed but maybe). Or maybe just call the rest API once for results at that moment but the instant display like in the case of players and prizes is much more satisfying and less scuffed looking.
Edited on 24/04/2024:
Also when a tournament starts and you're registered, it won't receive any information until the tournament starts.
- 5 comments
- 147 views
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- Comment by FeelsBadMan
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Going from sitting out to sitting in doesn't update in tournaments
When someone is sitting out and sits back in during a hand, they will still appear as sitout sometimes till the next action is completed by a player and sometimes not even then. I believe this happens because there is no transmission to let the table know that someone has sat in, and it uses the next act or pturn payload to update, which in cashgames is a fine implementation because you don't get dealt in if you're sitout, but in tournaments you are dealt in and you can sit in in the middle of a hand. This bug is pretty impactful especially in Hexapros and HU sng, since you're in a situation where you have to raise against the sitout and surprise, the opponent hasn't been sitting out the entire time. For an average player this can look like either the site is full of angleshooting players, and nobody likes playing on a site full of cheaters, or it looks like the graphics can't be trusted, and trust is kind of important.
In tournament formats (MTT SNG hexapro) would it be possible to send something like a sitoutChanged payload to the entire table the moment someone pressed the sit in button and have the table use that to update everyone (while keeping the current way of updating as a fallback)? Sending chat emotes has the capability of sending a payload to the entire table the moment you click something, so I imagine this should be possible too.
sitoutChanged could be similar to tupdate where d[0][2] uses a similar code 0 = empty seat; 1 = sat in; 4 = sat out; 5 = sitting in (this case if they already folded the current hand but could also just be 1 sit in) but without the irrelevant 2 3 and 6, or even a more simplified payload like the bounties payload, or just a delta with the player that sat in.
Here's 2 video examples of the bug, the player times out, the next hand he is sitout, I wait for him a bit, he is still sitout, I raise, and the moment I raise against the sitout that will be an autofold, he's back, and now he's calling or raising. That's because he was already back for a while, it just never got displayed until I made my move. That's a very bad bug optically and really messes with the flow of a game in every tournament format but especially in shorthanded ones like hexapro and sng.
Sitout bug 2.mp4
Sitout bug 1.mp4
- 1 comment
- 101 views
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- Comment by Stubbe-Unibet
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Backspace and other keys register twice in login UI on MacOS
In the login interface on MacOS, when attempting to correct a mistyped username or password by using the Backspace key, the system erroneously registers the keypress twice, resulting in the deletion of two characters instead of one. This issue is also observable with other keys like the Tab key. However, the Space key functions as expected, deleting only one space per keypress.
**Expected Result:**
Each keypress (Backspace, Tab, etc.) should register as a single action.
**Actual Result:**
Backspace and Tab keys are registering as if pressed twice, thereby performing double the action for a single keypress.
**Additional Info:**
- The issue was not reproducible using the Space key, which functions correctly.
credit to @orbit_white
- 10 comments
- 138 views
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- Comment by Stubbe-Unibet
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Sensei activated only after 100bb
Ain't it suppose to be 50bb? Didn't activate for me or others today, at some point someone reached over 100bb and he became sensei (no pic of it, you have to take my word on it)
- 2 comments
- 47 views
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- Comment by Stubbe-Unibet
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Laggy shop & no notification
Happened two times today so probly related to update. Shop don't register buys until you leave app and then it does as many buys as you pressed buy button. Also no notification for received ticket. I don't mind that i bought 4 hexa tickets earlier thou was planning to buy only 2 but don't really want 3 banzai tickets so @Stubbe-Unibet would you mind deleting 2 of them and return points?
screen-20240423-123314.mp4
- 3 comments
- 58 views
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- Comment by FeelsBadMan
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Technical error #4 when trying to register to 40c Supermoon flip
After the last update I was trying to use my 40c Supermoon ticket to register to the flip tournament. I got the error #4 message like shown in the picture. This is for the flip tournament that starts at 16:50, while I was able to use my other ticket to register to the 15:50 one
- 4 comments
- 48 views
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- Comment by Stubbe-Unibet
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Slider missing
I don't know if this has already been mentioined. If i log in and hold the phone in horizontal position the hexapro slider is missing. If i turn vertically, then it appears.
- 2 comments
- 84 views
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- Comment by Livertool
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Wrong description in cash game info tab
For some reason it showed omaha desription in hold em info tab with android app. Leaving cash game section and returning didn't help so went to check out the web client if it is the same in there and is it just wrong placed description overall but no, web client showed it right. Then returned to app and it was correct in there too. Tried to reproduce it with repeating steps what i did before bug appeared (like scrolling through tournaments, visiting game lab) but no such luck so no idea what caused it.
Screenshots of wrong info:
Correct omaha info:
And right holdem info when returning to check out app again:
- 1 comment
- 57 views
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- Comment by Stubbe-Unibet
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Sensei meter disappeared from Banzai
I noticed the sensei meter had disappeared. Last time I saw it the sensei had about 4x my stack. I looked at the lobby, the big stack was gone and there were several stacks around 4 €.
- 2 comments
- 64 views
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- Comment by Stubbe-Unibet
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Busted table always gets priority whenever it's your turn to act
Table priority works well in general, possibly one of the best so I wouldn't change it, but whenever there's a table where you have busted the tournament that table gets permanent top priority. As you can see in the video, whenever it's your turn to act on any table, the busted table pops up in front and not the table that you have to act on. If you close that busted table, the next busted table will be top priority. If you have any kind of overlap you urgently have to close every busted table to not have it cover your active tables. Possibly same issue on mobile since after having a busted table, no other table can pop up in front until you close that busted table, which can't be good when mobile tables are always overlapping.
Sometimes, the busted table won't even let you get to the table where it's your turn to act without clicking the busted table first, as you can see in the first video I am spam clicking the table and it just won't let me put it on top. I even fold a hand at second 36 and it still doesn't put the table on top.
o When did issue occur: All the time for the past 2 years, probably since the last table priority update.
o Which client(s) are impacted: Desktop and Mobile Android
o Info about your device: Desktop Windows 10 and Mobile Android 12
o Recording date and device:
- 1st on the 20-03-2024 on Desktop client v3.35.0
- 2nd on the 19-03-2024 on Desktop client v3.34.0
Table Prio bug catastrophic.webm
Table Prio bug.webm
- 1 comment
- 51 views
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- Comment by Stubbe-Unibet
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Column sorting
On tournament schedule if I sort any column descending (for example bui-in) then click another tab (for example promotions) and go back to schedule, column is sorted but ascending.
- 1 comment
- 64 views
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- Comment by Stubbe-Unibet
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Mobile bet slider issue
Bet slider keeps returning to "min" when trying to swipe to "max" if you don´t manage to hit it perfectly. Happens when stack is short and slider only has "min" and "max" options available.
Happens all the time, for years and every android version or device that i have used.
2:34 has the bug, rest of the video just showing that otherwise no problems with bet slider when it has more than just min/max options.
- 3 comments
- 103 views
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- Comment by Stubbe-Unibet
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Short-Stack Master, wrong alias for chip-leader
While playing at the Short-Stack Master competition, I have noticed that when I take the chip lead the alias name that appears in the middle of the table is often not the one I am using. This happens very frequently and this last time it was not even the most recent alias name, it was one from a few days ago. I have always seen other chip leaders being represented by the alias they are using so I doubt others are seeing the same as me, but given that I use many aliases and don't want connections being made between them it's still a little unnerving.
- 1 comment
- 69 views
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- Comment by avatarthief
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Hero chips covered during play by chip assets
I've recorded this bug 5 times in 2 days this week and last week, probably happened more times.
The hero chips and parts of the villain are covered by the chip assets that are meant to be the blinds in front of the player, and not on top of the player, something is going wrong with the animation of the chips. Also as can be seen in one of the screenshots, someone making an action does not reset everything as it would for other bugs; the chip assets remain on top of the chip numbers.
Steps to reproduce:
Play hexapro Have chips covered Fold See that you actually had 0.3BB behind Cry I've attached logs for this bug, it turns out that the tupdate arrives after blinds or deal instead of arriving after the finished winner of the previous hand, every single time the bug occurs, and since these payloads don't come in the right order it doesn't animate it correctly anymore. Whichever solution is being used to deal with the asynchronicity of tupdate doesn't seem to place / execute them in the right order. In addition, spawning the blinds there and then moving them in front seems a bit dangerous, who's to say that even if the asynchronicity issue gets fixed there won't be another issue that will stop that animation from playing out, the location where the blinds spawn should probably be changed as well.
Also this might be a coincidence, but in both days 4 out of the 5 occurrences have happened around 16:20 UTC with one happening at 19:40. Maybe worth checking if there was some sort of cronjob running at that time. Won't remove the need to fix the underlying issue, but maybe would fix it temporarily if there really is something there and it isn't just a complete coincidence. Had another one that wasn't in that time frame, so seems less likely now.
Added logs, screenshots and a list of the hands that had issues with IDs. These were not the only ones just the ones that I managed to screenshot
- 0 comments
- 77 views
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- Added by FeelsBadMan
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Mobile tournament lobby jam
Happened few times, after searching tournaments by name that lobby jams and stays jammed until you do something else like visiting promotion section in this case. After that works just fine again.
- 5 comments
- 193 views
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- Comment by Livertool
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Money Gone
All the money in my account has gone. The contact and community page cannot be found.
Please advise
- 1 comment
- 34 views
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- Comment by Stubbe-Unibet
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+1 option (add table) disappeared for a few moments while I was sitting at a banzai table, mobile app
I had one banzai table and suddenly the +1 option disappeared for a few moments.
I went through the apps main menu for a few seconds and when I returned to the table it reappeared.
It's the 2nd time I notice this, the 1st time it lasted approx. 2 min until the option reappeared and i didn't leave the table.
In addition to the public screenshots, I've attached a clip where you can see the bug and a picture with details about the OS version.
- 2 comments
- 91 views
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- Comment by Phlo23
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Login error
Getting this when I try to log in
- 4 comments
- 69 views
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- Comment by Stubbe-Unibet
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Mobile app don't respond
Happened 3 times playing banzai within approx 30 minutes. Suddenly just everything frozen, minimizing app didn't help, only when message asked "do i want to close app cause it ain't responding" or closed it myself it started to work again. Played via hotspot wifi.
screen-20240412-121953~3.mp4 This one has still some sounds going at background thou nothing else happening
screen-20240412-120247.mp4
- 1 comment
- 122 views
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- Comment by Phlo23
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Can't open the 5th cash table
Don't know if it really is a bug or momentarily thing. I had open 4x nl4 cash tables and i couldn't open the fifth one, getting the message I already have the max amout of the tables open.
If it was a ratholing protection, then it will allow me to open new tables, but the stack would be same as it was when i left the table...
- 4 comments
- 100 views
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- Comment by Stubbe-Unibet
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Invisible (missing) leave table button
It happend before, but now I finally made a screenshot.
Hoovering over the "leave table" button makes it disapear. It happend rarely, but still annoing if you want to leave only one table. On the other table the button is visible
- 2 comments
- 35 views
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- Comment by Stubbe-Unibet
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Unibet Gameplay Issue
Hi this issue has happened to me a few times now where it's a black screen and can't see any cards. I have attached a screenshot.
- 5 comments
- 117 views
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- Comment by Stubbe-Unibet
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Audio gone until restart
When disconnecting an audio output device either intentionally to switch devices or accidentally by moving a cable or battery for bluetooth headset running out) and reconnecting it Unibet completely loses audio with no way to regain it until you restart the software. It's the only app that does this. As you can see in the videos Unibet has no audio, while Stars recovers audio immediately without pressing any buttons.
I've tried everything to recover audio on unibet without restarting, every in client audio setting, mute unmute, force the default audio device in windows, removed and readded the device, enabling and disabling the device, different headset, different PC.
Sometimes, albeit rare, the client starts with no audio, which you won't realize until you start playing, If it would have any way of recovering audio then this would not be a problem.
When multiple devices are connected it successfully moves from one to the other, which was broken a few months ago, but now works, so it's a good workaround, but when only one device is connected then it won't work properly. @Phlo23 has also performed some tests of this issue and could not reproduce it, which is odd cause I have it on multiple PC's.
o When did issue occur: All the time for a long time.
o Which client(s) are impacted: Desktop
o Info about your device: Windows 10 & Bluetooth True Wireless Headphones JLab or Wireless Headset Sennheiser or wired generic headset or bluetooth speaker
Video example of Unibet sound not working:
Audio bug Unibet.webm Video example of Stars sound working:
Audio bug Stars.webm
- 2 comments
- 114 views
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- Comment by Insideman
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The Client Sound Dies v3.35.0
Hi. I have a relatively fresh install of Windows 11, and I sometimes experience a loss of sound that is isolated to the Unibet Poker client. At first I thought it was somehow connected to my sound setup, but it has happened repeatedly now and all other sounds on my system work as far as I can tell. I think usually the client will start out working and then after some time it's like the sound will die and I don't hear any sounds from the client. I am currently using headphones through my monitor. I have an LG 4k Display 32UK550/UL500. Windows says the display is using "HD Audio Driver for Display Audio". When it dies, I usually open a Youtube video to confirm that my sound is still working. Restarting the client will bring back the sound.
- 2 comments
- 62 views
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- Comment by Stubbe-Unibet
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Client stops working regularly on Mac after Sonoma OS update
It happened 5 times in the past week since my Mac OS Sonoma update, but tables suddenly stop responding to the actions of the click of the mouse, while the rest of my computer is still commuting to mouse clicks. The only solution I have found, is to shut down the Unibet software and reboot it again.
Thx!
- 6 comments
- 124 views
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- Comment by Dubnjoy000
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White loading screen in app+client every few minutes (+fix)
I recently encountered an issue where every few minutes my client would pop up and show a white loading screen. On PC my tables would still be playable, however I was not able to do anything in the client (or see MTT lobby's) untill I restarted the client. I have heard multiple people with the same issue, some have had it for months without fix.
It turns out that you can fix the issue by logging in on the unibet website and reading and/or removing all your messages and bonusses. This fixed the issue for a lot of players including me.
- 5 comments
- 121 views
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- Comment by Stubbe-Unibet
