Campaigns, promos and bonuses

[psrquack]

1 hour ago, Purps said:

As expected and afraid of, no free bet automatically issued from this promo either:

 

As I have read at my local forum many of us are still struggling with this promo. They should go to livechat daily aswell. I know this doesn't ease your pain, but maybe a staff member could speed up things.🤔

[psrquack]

I don't know who has selected the advent calendar missions, but hopefully next year will consider the following things:

you can't get 2 bonuses at the same time.

offering a deposit €20-get€5 bonus on Evolution Live Casino with 25x wagering requirements on slots (every other things are excluded from promo or has a multiplier of 0,1.)

then

offering another deposit bonus on the next day with the same 25 wagering requirements

is not something what seems tempting. Time is too short to clear the first bonus if you doesn't want to miss the second offer. Taking a gap between the two deposit bonuses would be better.

[Livertool]

2 hours ago, Purps said:

I'm gonna ask for this one from the support again, but then I'm done. 

Already quit. Still waiting for my level builder price and case opened with ecogra over it. And for what, over 2€ freebet and few spins 🤣 Just thought why not. If they want to fuck with me, might as well be small pain in the ass for them too and use their time like they have used mine over this.

How in the world they reach new lows all the time with bar already at very low. Beats me. Pathetic 🤮

@Pionrj did you ever got yours?

Edited December 16, 2021 by Livertool

[psrquack]

38 minutes ago, Livertool said:

Already quit. Still waiting for my level builder price and case opened with ecogra over it. And for what, over 2€ freebet and few spins 🤣

Was this a promo you were eligible for your highest level's prize only and the previously completed prizes went astray? Like you would get level5 reward at monthly poker missions only and lower level prizes would be confiscated.

Edited December 16, 2021 by psrquack

[Livertool]

27 minutes ago, psrquack said:

Was this a promo you were eligible for your highest level's prize only and the previously completed prizes went astray? Like you would get level5 reward at monthly poker missions only and lower level prizes would be confiscated.

Don´t know. For some reason never felt like taking shot at higher levels 😄

 

[Rushbie]

19 hours ago, Purps said:

Yeah, LC seems the best way. I will try the Darts promo tonight and let you know if it works or not 🙏

Yep, a nice person from the LC was aware what's going on and send it forward. In an hour got the confirming email about the added bet 👍

Cheers for sharing the results of that Darts one also, glad it was a winning hit for you at least, despite the extra effort needed again 😀

But yeah the daily contacting with support for the rest of the month makes it too uninteresting to try betting on unfamiliar games, so will just let that one pass 🙄

[Pionrj]

On 12/16/2021 at 1:28 PM, Livertool said:

@Pionrj did you ever got yours?

No. Got nothing and @Jami-Unibet went quiet too. Basically stopped using Unibet. I feel like they are in some self destruction mode atm. Just compare it to other popular sites. There's simply nothing (excluding the lowest rake in NL4) why anyone should commit themselves here. I've played every product combined something like 50€ here during the last month or so. That's like 1/100 of what I used to before they(Leo) ruined last playable morning MTTs and then got the low RTP slots. Now they took away those betting freerolls too? I just can't see any improvements anywhere. Just cutting the value piece by piece. RIP. 

[Livertool]

3 hours ago, Pionrj said:

No. Got nothing and @Jami-Unibet went quiet too. Basically stopped using Unibet. I feel like they are in some self destruction mode atm. Just compare it to other popular sites. There's simply nothing (excluding the lowest rake in NL4) why anyone should commit themselves here. I've played every product combined something like 50€ here during the last month or so. That's like 1/100 of what I used to before they(Leo) ruined last playable morning MTTs and then got the low RTP slots. Now they took away those betting freerolls too? I just can't see any improvements anywhere. Just cutting the value piece by piece. RIP. 

They have new strategy "Our journey towards zero (revenue)"  😄

It will probly pay of too when old customer base is replaced with new generation who don't have knowledge of better days in the past and therefore are fine with bad value for their money. 

[Pionrj]

7 minutes ago, Livertool said:

They have new strategy "Our journey towards zero (revenue)"  😄

It will probly pay of too when old customer base is replaced with new generation who don't have knowledge of better days in the past and therefore are fine with bad value for their money. 

That's just BS from start to finish. Setting a goal that will never be achieved on gambling business. And all these bad running campaigns, lowering RTPs or making silly decisions with poker formats are not even the worst thing. Worst thing is, that they're just lying across the field. Here, in CS and previously in Twitter. Ask something and you have maybe a 50% change to get an truthful answer. 

 

They started running this RB "not official promo". Where goals and prizes vary between. Giving some feedback made no difference. "Not progressive" meant kind of progressive. Stubbe telling my math is wrong, when his sample includes the one day I raked 10x+ more than an average day. And I understand that, kind of. The thing is, that if he would have taken any kind of average, he would have seen how bad his math was. And telling about other sites promos, which he read of forums. And I was wrong there too, as he said it. Even tho I took part on those promos. Which honestly was not the first time his only goal was just to make someone look stupid in here. When I first joined I was just super angry to CS, because the Hexas were buged. Stubbe first answer was, that the fault was mine. I posted screenshots and he just deleted his answer and refunded my BIN. 

 

I've said it before and I still think that they're behaviour here is just super bad for Unibet from time to time. It's decreased a lot, but still some days it looks like they're here just to mock customers. 

 

Besides all the sh1t in this rant, they do make some great work too. But "Hyvä kello kauas kuuluu, paha paljon kauemmaksi". Free translate: even if there's lots of good things, little bit of BS will cover it underneath it. 

 

And one thing I have to say was great move from Unibet. When they lowered those RTPs to slots I went to play to another site where I play also Poker. Was the first time I noticed that they give RB points straight to poker RB. 

[Livertool]

19 minutes ago, Pionrj said:

That's just BS from start to finish

Ofc it is. Same as companies announcing that their goal is to have zero carbon footprint. Or my goal to become billionaire 😄

There is lot wrong to begin with. They say over 3% revenue atm comes from high risk customers. Ain't that suppose to be 0 to begin with from rg and lisence point of view?

Or that they want gambling to be just social fun. What is the fun aspect of getting less value for your money, their products and promos not working and on top of that when you inform them of these problems, cs is totally crap. Once again, where is fun in that? Not to mention that well working product and cs are also part of responcible gambling and not only if customers actions are legit.

[jajja]

casino/casino-rewards

I did not receive my bonus  it says pays after 2 working days or something like that.,

 

Hate complaining with my "English" and these small errors..    I miss getting those big bonuses and e-mails where they just handed out money. with no wagering recuriments. 

I guess im not worthy anymore.  Unibet my friend.. 

 

[Stubbe-Unibet]

Before we dive into the specific parts of your post, I just want to say I'm genuinely sorry to hear you feel this way. I've always appreciated your contributions on here and you seem like a very fair and nice guy! 

1 hour ago, Pionrj said:

That's just BS from start to finish. Setting a goal that will never be achieved on gambling business.

@Pionrj What evidence do you have that it can't be achieved? I think the key here is that the goal is to lower the revenue from harmful gambling as much as we possibly can. I'm not sure how that can ever be seen as a bad thing. Part of the company strategy is to transform from a sales to a product company; setting ourselves apart with the product rather than the offers. That doesn't mean we wont have promotions, but as an example the "VIP" treatment is/will be very, very different. Personally, I think this is the only right approach and really happy to be working for the one company that's transparent about all this and makes it a key part of the strategy.

1 hour ago, Pionrj said:

And all these bad running campaigns, lowering RTPs or making silly decisions with poker formats are not even the worst thing. Worst thing is, that they're just lying across the field. Here, in CS and previously in Twitter. Ask something and you have maybe a 50% change to get an truthful answer. 

I'm really sorry if you feel like you're being lied to. I'm not sure what the "silly decisions with poker formats" refer to exactly, so feel free to elaborate on that. For the rest, I can assure you no one is intentionally lying to you; that'd never be in our interest.

I don't know what happened on Twitter or with CS, but I can imagine they might have been a bit optimistic when communicating timeframes or such? Feel free to link to the threads on here where you felt we lied to you!

As for the RTP, I think I made it clear in the thread that I didn't see it coming 😅 I won't defend that decision as I don't have anything to do with it.

1 hour ago, Pionrj said:

They started running this RB "not official promo". Where goals and prizes vary between. Giving some feedback made no difference. "Not progressive" meant kind of progressive. Stubbe telling my math is wrong, when his sample includes the one day I raked 10x+ more than an average day. And I understand that, kind of. The thing is, that if he would have taken any kind of average, he would have seen how bad his math was. And telling about other sites promos, which he read of forums. And I was wrong there too, as he said it. Even tho I took part on those promos. Which honestly was not the first time his only goal was just to make someone look stupid in here. When I first joined I was just super angry to CS, because the Hexas were buged. Stubbe first answer was, that the fault was mine. I posted screenshots and he just deleted his answer and refunded my BIN. 

It did make a difference and I genuinely did listen to your feedback (I've made 40+ changes to the formulas since your post, and I do take the feedback into consideration). I didn't say your math is wrong, I just questioned how you got to the conclusion, after I had explained the mechanics. I had already covered earlier in the thread how it was weekly data rather than daily and I also explained why daily wasn't feasible at this stage - it's being done in Excel and the data export capabilities aren't great at the moment for poker and this kind of stuff (will be improved this year). I never said you were wrong about your experience with a competitor - that'd be me calling you a liar and I don't need to check the thread to know that never happened. I simply mentioned what I'd seen about the similar initiatives in public and how that setup definitely didn't work flawlessly either, as it was way more extreme - obviously not in all cases and people tend to post about bad deals rather than good ones. 

I'm really sorry that you feel I made you look stupid, I just tried to explain the approach and be as transparent as I can. As for your first post, this was it: 

I replied in 20 minutes and issued the refund. Post doesn't look to be edited nor is there a deleted post, but it's back from the old platform, so I'm not 100% sure if it'd show. I didn't ask you for a screenshot but issued the compensation instantly. If you're talking about another post, feel free to share it here. I'm definitely not flawless - my reply in that thread was influenced by some difficult days with lots of complaints - and of course I make mistakes. If I gave a wrong answer at one point, deleted it and then handled it better when I realized the mistake, I honestly don't think it's the end of the world - if it's the issue I think it is, there's a lot of stuff to consider and it was very difficult to draw definite conclusions.

1 hour ago, Pionrj said:

I've said it before and I still think that they're behaviour here is just super bad for Unibet from time to time. It's decreased a lot, but still some days it looks like they're here just to mock customers. 

Again, I'm genuinely really sorry you feel this way. I know I can have a bit of attitude sometimes, if people for instance don't read what's posted. Looked through the last 50 posts of mine and found the below as an example. I promise I'll keep this in mind, and as I've mentioned a couple of times, your post has really made an impression on me. When we - I wont speculate about when - have a community team in place, it'll all be a lot better on here. I'm not going to lie: I'm frankly pretty pissed about the state of the site today and how there's simply no community team. I shouldn't be the one replying to document cases, CS issues etc., but I see no other option at the moment. I believe we'll get back to the old community days at some point, I have to. 
For full transparency I have highlighted my dissatisfaction internally and will continue to do so, until a better solution is found. One possible scenario might be that it becomes a Unibet poker community where we only offer poker help, only do poker promotions etc. etc. - kind of already is like that today, with the exception of the help aspect.

 

5 hours ago, Pionrj said:

No. Got nothing and @Jami-Unibet went quiet too. Basically stopped using Unibet. I feel like they are in some self destruction mode atm. Just compare it to other popular sites. There's simply nothing (excluding the lowest rake in NL4) why anyone should commit themselves here. I've played every product combined something like 50€ here during the last month or so. That's like 1/100 of what I used to before they(Leo) ruined last playable morning MTTs and then got the low RTP slots. Now they took away those betting freerolls too? I just can't see any improvements anywhere. Just cutting the value piece by piece. RIP. 

Jami has been away on vacation for a long time and he still only gets very little time to deal with the community. I can of course only agree that it looks absolutely terrible and as I mentioned above, I really hope a better solution is found.

I know you've likely posted about the MTT before and you mentioned it another thread and said you'd given up, but I looked through your recent posts quickly and couldn't find it. I'd like to bring this one up with Leo again.

The betting freeroll I explained in the below thread. At the moment we've quite high bonus cost on poker, we're just spending the money a little differently (smarter, if you ask me, and numbers are saying the same). 

[Stubbe-Unibet]

9 minutes ago, jajja said:

casino/casino-rewards

I did not receive my bonus  it says pays after 2 working days or something like that.,

 

Hate complaining with my "English" and these small errors..    I miss getting those big bonuses and e-mails where they just handed out money. with no wagering recuriments. 

I guess im not worthy anymore.  Unibet my friend.. 

 

Please contact customer support on the chat and they'll sort it out for you 🙂

[Andy-Relax]

Should mention the betting freerolls will be back in 2022 but more focused on specific sporting events instead of being always on. 

[Jami-Unibet]

Hey all, as Stubbe mentioned I've had to take some time off (And still didn't manage to spend all my vacation days?!). 

I'm going to go through everything that has happened on Community while I've been away and give you guys proper answers and resolutions with the time I have. I do want to apologize for the lack of service and overall quality (Which would've been a thousand times worse if Stubbe and Andy was not here, thank you for that) and will do everything in my power to get back to where it was and then start planning a way forward.

The upcoming month or two should be a bit more quiet time meaning I can dedicate more of my time to Community. 

[Jami-Unibet]

I'll go through this thread as well to get an update on all the unresolved issues, it will take some time but please bear with me. 

[Pionrj]

3 hours ago, Stubbe-Unibet said:

very fair and nice guy! 

Fair maybe, but very rarely a nice guy in internet 😅

 

3 hours ago, Stubbe-Unibet said:

What evidence do you have that it can't be achieved? I think the key here is that the goal is to lower the revenue from harmful gambling as much as we possibly can. I'm not sure how that can ever be seen as a bad thing.

Not a bad thing, definitely the opposite. But only common sense should be enough to tell, that this is more polishing the brand than a thing to really achieve in real world. Addicts are addicts, because the can't and won't stop. I know it, because I'm one too. My gambling has not been a problem hardly ever, because I've never gambled money I could not afford to loose. 

 

3 hours ago, Stubbe-Unibet said:

"silly decisions with poker formats"

This we have gone through before and it's the one and same which is attached to the lying part. Changing 9-max bounties to 6-max, and then making up a reason which clearly was not true. When ALL the other sites are running mostly 8-9-max bounties, it simply can not be a wish of players to get only 6-max bounty tourneys. Or I would be really amazed if all the other sites has this wrong and Unibet(Leo) are the only ones who knows what players want. 

 

3 hours ago, Stubbe-Unibet said:

Feel free to link to the threads on here where you felt we lied to you!

One said above, the one other pretty clear one is @Jami-Unibet telling he's gonna handle something like the Level up -promo issue and never getting back to us without tagging. Ok, he had vacation which is a good reason for not to work, but it's been two months without any kind of response.

 

4 hours ago, Stubbe-Unibet said:

I don't know what happened on Twitter or with CS, but I can imagine they might have been a bit optimistic when communicating timeframes or such? Feel free to link to the threads on here where you felt we lied to you!

As for the RTP, I think I made it clear in the thread that I didn't see it coming 😅 I won't defend that decision as I don't have anything to do with it.

Twitter and CS basically has/had both the same problems, with people not really understanding what they are talking about. And somehow they have a need to give you an answer even tho they don't have one. And I've had problems with CS through whole my journey with Unibet. These days I don't even contact them, if I'm not super pissed off. I don't receive any of their emails, which even you've said that they've sent me. For some reason I got the Poker results immediately. And the RTP is what it is. Stupid decision  if you ask from players who understands what it really means. Unfortunately I think, that many does not.

 

4 hours ago, Stubbe-Unibet said:

I never said you were wrong about your experience with a competitor - that'd be me calling you a liar and I don't need to check the thread to know that never happened.

Quote

I'm pretty sure who you are talking about and they make it atm much better. They give you whole month to hit your target and it's not 2-4x bigger than your biggest ever. It's about the same as your biggest ever. And they give you an heads up couple of days before it activates. For me it has been targeted to cash games only which is worse, but they don't push me to play more than I used to. -Pionrj

Quote

That is just wrong. I mean, I can only judge it based on the 30-40 examples I have seen. 

 

the competitor in question often asks for 3-8x what's been raked recently. And yes, we're talking about the same site  -Stubbe

Maybe I just understand that wrong.

 

4 hours ago, Stubbe-Unibet said:

I replied in 20 minutes and issued the refund. Post doesn't look to be edited nor is there a deleted post, but it's back from the old platform, so I'm not 100% sure if it'd show. I didn't ask you for a screenshot but issued the compensation instantly. If you're talking about another post, feel free to share it here.

It's the same post, just didn't remember it correct. It was my second case back then with Hexas, not the first one. So it's few days later on same post. And I know that I'm having problems with my temper time to time and I usually understand that a few minutes after posting that something could have been said more nicely. That's why I don't represent any company here or do any kind of customer service 😄

 

 

I don't know if there was anything else to answer. This was too long message and I was just doing sports for four hours. I almost fell asleep when writing this. There's just so many small things going wrong at Unibet atm that I don't think it's worthy to support. 

[Stubbe-Unibet]

Appreciate the elaboration 🙂

I'll try and keep it short 😄 

- The whole rake x, get y. I see why you'd understand it like that. It was never meant as a "that can't be true" or it's wrong in the sense that I don't believe you. It was merely to say that I disagree the site had an excellent setup as I had seen so many complaints. Could have been a bit more clear here and never get start a post with "you're wrong" 😄

- RG discussion. I don't disagree that there'll always be people that are very likely to develop gambling issues. However, that doesn't mean we can't stop them, before it becomes an issue. The system we have in place today to detect problems is fairly sophisticated and it's constantly evolving and being improved. Another aspect is the bonuses that I mentioned earlier, where we can also have quite a big impact.

- CS and poker are always a challenge, but for anything that isn't poker, I feel they're doing a good job today - and poker is improving as well. It's just such a difficult position to be in, as they'll need to escalate most complicated requests (like missing campaign payouts, wrong T&C etc.). That doesn't mean they should ever give wrong information ofc.

- We will be discussing the 2022 in the coming weeks, including all things MTT, so can bring it up then 🙂 

[cris1285]

Anyone has problem with the Streakr? I won a freebet 3-4 days ago, but its still not on my account. The terms are misleading as always, at one point winnings are paid when the promotion is over, and at an other point freebets are paid after each round. I never had problem with it before, freebet have been paid after the required amount of winning picks, but not now. Are the terms changed, or its just the trademark Unibet thing, known as "missing freebets"?

[Merenitsu]

6 minutes ago, cris1285 said:

Anyone has problem with the Streakr? I won a freebet 3-4 days ago, but its still not on my account. The terms are misleading as always, at one point winnings are paid when the promotion is over, and at an other point freebets are paid after each round. I never had problem with it before, freebet have been paid after the required amount of winning picks, but not now. Are the terms changed, or its just the trademark Unibet thing, known as "missing freebets"?

Will be in bonus offers.

[cris1285]

18 minutes ago, Merenitsu said:

Will be in bonus offers.

Yeah i know how it (usually) works. But this time its nowhere.

[Jami-Unibet]

Hey @cris1285, this time it's best to contact CS directly. They will most likely ask you for a screenshot of the Streakr page and proceed from that. 

[cris1285]

2 hours ago, Jami-Unibet said:

Hey @cris1285, this time it's best to contact CS directly. They will most likely ask you for a screenshot of the Streakr page and proceed from that. 

Ahh no way 😆 Its a 5 euro freebet, not worth the stress and time. Based on my experience it takes a while to verify myself, couple of minutes more to make the agent understand what is your own promotion, and explain it again. And even screenshot? Should be automatic... 

Better i just forget about it.

[Jami-Unibet]

No need to forget about it, I'll take a look for you but it will take some time. 

[Livertool]

16 minutes ago, cris1285 said:

Based on my experience it takes a while to verify myself, couple of minutes more to make the agent understand what is your own promotion, and explain it again.

 

23 hours ago, Stubbe-Unibet said:

, I feel they're doing a good job today

FC Customer experience - Employee feelings United      0-3 FT

Match events:

01 min/ Cris1285, streak of 3 freebet denied, var desicion.

09 min/ employee shoots first jab, 0-1

27 min/ another streaker in field, turned out to be livertool and carried away.

50 min/ Cris tackles employee with facts. Employee might have hurt his feelings, therapist comes to check out condition, all good, freejab and score 0-2

90 min/ employee finishes hattrick of jabs, 0-3 and fully vaccinated. It was totally useless jab but why not cause xtra jabbing never hurt nobody.