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Community Answers

  1. Stubbe-Unibet's post in €50 Supernova Half Price 18 July - Double Ticket was marked as the answer   
    There is no addon, but if you don't use the 2nd one for rebuy, it'll be exchanged to a generic ticket 
  2. Stubbe-Unibet's post in Issue with website in Belgium (product not available message) was marked as the answer   
    Seems to be the same as yesterday: there is an issue with the communication with your local regulator. We are in contact with them and working on a fix.
    The root cause isn't known - at least not to my knowledge - but it seems like high traffic triggers some attack (DDOS) mitigation measures with the Belgian regulator.
    Apologies for the inconvenience!
  3. Stubbe-Unibet's post in Bonus was marked as the answer   
    I can see this was sorted for you already 🙂
  4. Stubbe-Unibet's post in It says product is not avaliable was marked as the answer   
    Little confused about this one. You should have been informed before posting here. If something is still unclear to you, please let me know or just contact customer support on the chat and they'll explain it 🙂
  5. Stubbe-Unibet's post in Poker freespins was marked as the answer   
    Oh, in that case there's definitely no compensation to be given 🙂
  6. Stubbe-Unibet's post in Change Language was marked as the answer   
    I have changed the language for you 🙂
  7. Stubbe-Unibet's post in No rewards for loyalty players was marked as the answer   
    You received the €40 welcome offer the 10th of May. Or are you talking about another offer? 🙂
    We do have rewards for higher stakes players as well, but you're right that we're more cautious than most operators and take responsible gambling very seriously. https://www.kindredgroup.com/media/press-releases/2021/kindreds-revenue-from-harmful-gambling-decreases-to-3.9-per-cent
  8. Stubbe-Unibet's post in Setting decimal was marked as the answer   
    Hey @wf1205. Have you tried changing it here: https://www.unibet.com/betting/sports/settings ?
  9. Stubbe-Unibet's post in Can't install on M1 processor Mac was marked as the answer   
    Hey and welcome to the community! Doesn't have anything to do with your processor. See https://support.apple.com/en-us/HT202491
  10. Stubbe-Unibet's post in Unlimined rebay add stack option was marked as the answer   
    Tournament rebuy type was set to "Always", so it works as it's supposed to. If @Leo-Unibet intended for this rebuy type to be used, only he can say 🙂
  11. Stubbe-Unibet's post in Cant send ID was marked as the answer   
    Apologies for the late reply. The team responsible for the community are going through some changes.
    I don't believe we have requested an ID from you, but you can always send it by email to customer support and they'll take care of it.
  12. Stubbe-Unibet's post in Revolut/Transferwise was marked as the answer   
    Should work fine, yes.
    I have both myself, and I have mixed experiences. I can't deposit with my regular Revolut card on 75% of gambling sites, but my virtual Revolut card works fine on all sites apart from 1.
  13. Stubbe-Unibet's post in Highest odds promo was marked as the answer   
    Should be working now 🙂
  14. Stubbe-Unibet's post in Can't get in was marked as the answer   
    Small hickup. Should be working again now. If not, please let me know
  15. Stubbe-Unibet's post in reload bonus was marked as the answer   
    Sorry about the late reply!
    It'll be easiest if you reach out to CS on the chat. See how on this thread:
  16. Stubbe-Unibet's post in Verified but can’t deposit was marked as the answer   
    Sorry about the late reply. Can see you got it solved 🙂
  17. Stubbe-Unibet's post in Place Terms and Non Runners was marked as the answer   
    The complete racing rules can be found here: https://www.unibet.co.uk/polopoly_fs/1.1726302.1615992725!/menu/standard/file/Racing Rules 150321.pdf
    Complete betting rules (not racing specific) are here: https://www.unibet.co.uk/polopoly_fs/1.1186003.1558085173!/menu/standard/file/Kambi TC v1.7 - English co.uk.pdf
  18. Stubbe-Unibet's post in Selection of tickets at registration was marked as the answer   
    Always been like this. Low priority on backlog. Tickets are chosen by expiry date.
  19. Stubbe-Unibet's post in Deep space late reg was marked as the answer   
    @fest_student "FenderKangle" busted early in 13th, capping the number of players at 73 (with 74 players, 13th would be in the money)

  20. Stubbe-Unibet's post in What happens? was marked as the answer   
    The bet stands, as per the below :(
    ""Head to Head" and “Over/Under” bets involving one or more players’ performance in the match/event/tournament are considered valid given that all listed players take part in the match/event/tournament at some stage for bets to stand"
  21. Stubbe-Unibet's post in Disconnect was marked as the answer   
    Hope to have a fix or at least an update later today :) Will keep you posted
  22. Stubbe-Unibet's post in Poker Client keeps on closing on the IPad suddenly was marked as the answer   
    Welcome to the community, @Gchan!
    Tuesday next week we got the monthly release going out, and this is one of the issue which should be fixed in this new version :)
  23. Stubbe-Unibet's post in Slot spins refund was marked as the answer   
    @waffel, I'm really sorry, but even if we wanted to, we simply can't do anything in these cases. It'd be considered promotional spend by the Belgian regulator, and thus it's in violation of the local laws in your country :(
  24. Stubbe-Unibet's post in August mission problem (again) was marked as the answer   
    Hey @WileyHack, please remember the timezone is UTC, as mentioned in your other thread: https://www.unibetcommunity.com/t5/Help-Support/August-mission-problem-again/m-p/345211#M13527
    You did not play a SNG on the 20th, hence it'll say just one day. Again, there hasn't been any technical issues with any of your missions; they all work exactly as designed.
    I'll make one last exception for you and complete this mission. Please remember the UTC timezone aspect :)
  25. Stubbe-Unibet's post in August mission problem (again) was marked as the answer   
    Hey @WileyHack :) just want to stress that there're no technical issues at all. Everything is working as per design. That being said, some things could be a bit more clear.
    We made an exception yesterday and completed the mission for you, even though you didn't actually complete it. As it was mentioned in the thread, your allin needs to be called (and you need to be covered by villain calling you), to be considered all-in.
    In this case you didn't play any qualifying tournament on the 12th. The timezone is UTC, as indicated by the expiry date in the mission view. We're aiming to make this more clear with the redesign going live in September :)
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