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Jami-Unibet

Group: Straight Flush
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Community Answers

  1. Jami-Unibet's post in Unable to upload documents was marked as the answer   
    Hey @rhall510, and welcome to Unibet Community! 
    In this case it would be best to contact our Customer Support Here as they will be more equipped to help. 
    Let me know if there's any issues. 🙂
  2. Jami-Unibet's post in Help with account access was marked as the answer   
    Hey @Seanj, apologies for the late reply. I see the blocks have been removed the day of the post. Please let me know if there's something I can assist with. 🙂
  3. Jami-Unibet's post in Withdrawal on hold despite nothing being requested was marked as the answer   
    Thanks @TennisCorner, I'm looking at the same transaction on our side and it says "Approved". As it is a bank withdrawal it should be processed shortly and then be on it's way to you. Lets give it a few hours and I'll contact the team if the status doesn't change. 
  4. Jami-Unibet's post in Withdrawal hold was marked as the answer   
    This is sorted now, let me know if there's any issues. 🙂
  5. Jami-Unibet's post in Withdrawal on hold was marked as the answer   
    Hey @Noo, this has been sorted earlier today. 🙂
  6. Jami-Unibet's post in Player disabled was marked as the answer   
    Hey @Support4! As @Rushbie said, the best course of action would be to contact our CS Here as they will be more equipped to help. 🙂
  7. Jami-Unibet's post in Waiting for Verifying was marked as the answer   
    Hey @Mewi, I'll check with the team for an update. 🙂
  8. Jami-Unibet's post in Deposit was marked as the answer   
    Hey @Robert1990, are we talking about the transactions made on 30.11? 
  9. Jami-Unibet's post in Slot RTP percentages was marked as the answer   
    I can pass the question to our Casino team once I'm back at work but the information within the game should be correct.
  10. Jami-Unibet's post in Racing settlements was marked as the answer   
    The response I got was that the Uniboosts only apply to the win part, not the place. If it is placed, the original (non boosted) odds are paid. Does this make sense? 
    Edit: There's more information about Uniboost Here
  11. Jami-Unibet's post in Account Verification / Withdrawal was marked as the answer   
    Hey @SkilfulPoker, the long wait has finally come to an end and the case is closed and account is back to normal.
    I'll also gather the feedback from you from this thread and make sure it gets reviewed so we can minimize cases like this. 
    Please let me know if there's something I can do for you now. 🙂
  12. Jami-Unibet's post in I cant withdraw my balance was marked as the answer   
    Hey @itsrevesz, sounds like either a security check or some missing details. I'm currently not at my work computer but I can check this for you tomorrow. If you need an answer faster you can contact our Live Chat Here🙂
       
  13. Jami-Unibet's post in Bet was marked as the answer   
    We were waiting for an update from our source provider before we were able to settle the bet. That has however been done this morning.
  14. Jami-Unibet's post in Proof of wealth!!! was marked as the answer   
    Thank you for the update @Az1612, glad to hear everything is now sorted. I will also take the feedback to the team and nothing is of course taken personally. 🙂
    I understand your point, but unfortunately this is not possible in all cases and not productive in most. The documents that are requested are requested because they are needed. And at that point, it's the only documents that the team thinks is needed. However after receiving said documents it might not always clear up everything hence new documents need to be requested. Hope this makes sense. 🙂
  15. Jami-Unibet's post in Money was marked as the answer   
    Hey @sNr! The first 2 attempts failed, the second 2 are "pending provider". This means they are still pending for confirmation outside of Unibet. It is highly likely that these two will also fail as it's taken this long which means the money will be returned to your bank automatically as Stubbe has mentioned above.
     
  16. Jami-Unibet's post in Can't deposit or withdraw money via NETELLER... was marked as the answer   
    Hey @fahri73! Unfortunately we are unable to offer you e-wallets as payment methods. The methods available for deposit and withdraw will be card only.
       
  17. Jami-Unibet's post in Valorant esport game was marked as the answer   
    Hey @xetray and welcome to the Community! I see you've been in touch with our Live Chat and they raised it with the traders and it has been fixed. Let me know if there's anything else I can help with. 🙂
  18. Jami-Unibet's post in Something does not look right was marked as the answer   
    @bluelionman you earned those ranks before we switched the supplier and the platform. 🙂
    🎁
  19. Jami-Unibet's post in Raffle Ticket Promotion was marked as the answer   
    Hey @TheNotor1ous! 
    As the guys above confirmed, there are indeed country differences. You can find yours from: Here 🙂
  20. Jami-Unibet's post in Winnings Withheld was marked as the answer   
    Hey @cne1985, all sorted now. 🙂
  21. Jami-Unibet's post in Why is my withdrawal is on Hold? was marked as the answer   
    Hey @abhi! Apologies I've missed this thread. The withdrawal was on hold due to some routine checks that are done every now and then. It has been paid today however. 🙂
  22. Jami-Unibet's post in No live chat? was marked as the answer   
    Hey! We do have a live chat Here but if you have any questions I'm more than happy to help. 🙂
    If you have a question you would not like to ask publicly, let me know and I'll open up the PM option and you can send me a private message.  
  23. Jami-Unibet's post in Language was marked as the answer   
    Sorted 🙂
  24. Jami-Unibet's post in Impossible de faire un retrait was marked as the answer   
    Hey @Sidi! Apologies for the late answer. It looks like it finally went through as should. Please let me know if there's any issues going forward. 🙂
  25. Jami-Unibet's post in Verification taking too long. was marked as the answer   
    Hey, yes, this has been sorted. You should've received communication from us regarding this. 
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