SkilfulPoker Posted May 31 Share Posted May 31 Hi I've just been asked to verify my account, but I've already verified it years ago. Also it says withdrawals may be delayed until verification is complete. Can someone check if my withdrawals will be delayed until the verification is complete, and also can you confirm you have everything you need to verify the account with what I've uploaded, as I'm waiting on the withdrawals. Thanks Link to comment Share on other sites More sharing options...
SkilfulPoker Posted May 31 Author Share Posted May 31 oh the funds were sent anyway! which is great, so I'll just await the verification now, thanks! Link to comment Share on other sites More sharing options...
Jami-Unibet Posted June 1 Share Posted June 1 Hey @SkilfulPoker, I can't see the details of the case but I do see that all boxes have been checked in regards of requested documents, so now just wait for them to be reviewed. Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
SkilfulPoker Posted June 15 Author Share Posted June 15 hi this still isn't resolved. I've talked to support via telephone, shown monthly income in excess of 9k and bet 3k in one day and ever since haven't been able to make a deposit. I realise you need to protect players, but this is too cumbersome. I've just re-uploaded documents you've requested. Have bet thousands in a day with you before and also never had this issue. Can someone take control of this? As i can't even deposit to play poker at the moment. Link to comment Share on other sites More sharing options...
SkilfulPoker Posted June 15 Author Share Posted June 15 also i really don't mind if you want to set a 1k a month deposit limit i'll just bet somewhere else, but i'd like to at least be able to deposit 1k a month to play poker. Link to comment Share on other sites More sharing options...
Jami-Unibet Posted June 15 Share Posted June 15 Hey @SkilfulPoker, I'll take a look tomorrow as I'm not on my work PC anymore. 1 Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
SkilfulPoker Posted June 17 Author Share Posted June 17 Hey Jami thanks, any update on this, cheers Link to comment Share on other sites More sharing options...
Jami-Unibet Posted June 17 Share Posted June 17 Hey mate, no update yet unfortunately. Edit: I've raised the priority of the case. 1 Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Jami-Unibet Posted June 21 Share Posted June 21 No conclusion yet, giving this a nudge. 1 Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
SkilfulPoker Posted June 22 Author Share Posted June 22 Thanks @Jami-Unibet, Also i noticed something strange, if I visit the sports page it says "this product is not available to you", but if I visit any other page, they all load fine. Although i still can't deposit. Is that related to this verification issue, or is that something else? Thanks Link to comment Share on other sites More sharing options...
Jami-Unibet Posted June 22 Share Posted June 22 2 hours ago, SkilfulPoker said: Is that related to this verification issue From what I can see, yeah. Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
SkilfulPoker Posted June 28 Author Share Posted June 28 Hi I've been waiting for nearly a month now, still can't deposit, kinda crazy. Any update? 1 Link to comment Share on other sites More sharing options...
Jami-Unibet Posted June 28 Share Posted June 28 I'll push for an update shortly! 1 Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
SkilfulPoker Posted Sunday at 07:31 PM Author Share Posted Sunday at 07:31 PM @Stubbe-Unibet @Jami-Unibet hi guys can one of you please ask a manager in the account verification department to look at this please. I think I’ve been really patient, and I can’t try to qualify for Malta while my account prevents me from depositing. I’ve sent the first round of documents requested, then some were knocked back and they asked for more. I sent the additional documents. In between someone from Unibet called me to go through responsible gaming talk, I. Allen’s them back, that all seemed fine she said she’d go back to department after the call (tone was that it would be settled soon)… that was about 3 weeks ago. Then I got an email asking another load of questions I replied and Unibet agent e-mailed back and said she’d send send the answers to relevant relevant team. This was 2-3 weeks ago. The system says it should take 24 hours might take 5 days , we’re into week 5 now. Am I ever going to be able to use my account again?! If one of you guys could speak to a manager and ask them to sort this it would be great because Malta will be here and gone at this rate! Thanks for assistance 2 Link to comment Share on other sites More sharing options...
Jami-Unibet Posted 23 hours ago Share Posted 23 hours ago Hey @SkilfulPoker, there's an update and a new pending document request, could you please take a look? Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
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