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72 issues

  1. Log out don't keep you logged out

    Not much else to say, logging out succesfully, closing app and opening app again makes you still being logged in. Video says it all

    screen-20240503-135913.mp4    
    Status: New
    By Livertool,
    • 13 comments
    • 146 views

  2. Backspace and other keys register twice in login UI on MacOS

    In the login interface on MacOS, when attempting to correct a mistyped username or password by using the Backspace key, the system erroneously registers the keypress twice, resulting in the deletion of two characters instead of one. This issue is also observable with other keys like the Tab key. However, the Space key functions as expected, deleting only one space per keypress.

    **Expected Result:**
    Each keypress (Backspace, Tab, etc.) should register as a single action.

    **Actual Result:**
    Backspace and Tab keys are registering as if pressed twice, thereby performing double the action for a single keypress.

    **Additional Info:**
    - The issue was not reproducible using the Space key, which functions correctly.
    credit to @orbit_white
    Priority: No Priority Status: Fixed - Pending release
    By Phlo23,
    • 10 comments
    • 140 views

  3. Message of black belt achieved before it actually is and multiple times

    Regarding to black belt promo, i was still at brown belt while i went to lobby and had multiple messages of black belt achieved. Clock there says 23:04 -22:07 while i actually managed to get black belt arounf 22:30 which after i immediately took screenshot from table


     
     
    Priority: No Priority Status: Closed (won't fix)
    By Livertool,
    • 9 comments
    • 102 views

  4. I can see you!

    Third time this morning, once yesterday, once quite a while ago, managed a screen shot today. 
       Normally I fire up my tables and press sit out immediately so I can pick which tables to play, only going by stack size and position relative to other stacks. Normally I can't see who is at the table until pressing play and being dealt in, but some sort of glitch has let me see the other players before starting. The other twice this happened has been when playing, sitting out and opening a new table but this time it happened from the start. I opened 6 tables, and noticed on one all players were visible. 
     

       It's only a visual thing, no gameplay affected, but interesting.
     
    Priority: Low Status: On backlog
    By GR1ZZL3R,
    • 9 comments
    • 215 views

  5. Chat gif disappear

    Like seen in start of video, chat gif disappear in the middle of gif playing. Probably related to player next to me leaving table/table change notification popping up same time???
    After that gif don't show up at all with multiple attempts until i try if it starts to work with landscape mode. Not sure thou if it was rotating phone that helped or the unfortunate thing of being moved to another table and/or game continuing at same moment...
    Not the first time this happened, yet not too often but first time i caught it on recording.
    Gif disappearing must not have affected whole table as sleeping beauty on top right still managed to share her dreams 😋 
     
    Status: New
    By Livertool,
    • 8 comments
    • 388 views

  6. Fingerprint login not working on Android

    I have enabled biometric login in the app settings, and it's working in literally all other apps, but for whatever reason it just wont work for Unibet poker. I never get the option to sign in with my finger.
    credit to OP
    Priority: Critical Status: In development
    By Phlo23,
    • 6 comments
    • 149 views

  7. Client stops working regularly on Mac after Sonoma OS update

    It happened 5 times in the past week since my Mac OS Sonoma update, but tables suddenly stop responding to the actions of the click of the mouse, while the rest of my computer is still commuting to mouse clicks.  The only solution I have found, is to shut down the Unibet software and reboot it again.
    Thx!
    Priority: High Status: On backlog
    By Dubnjoy000,
    • 6 comments
    • 134 views

  8. Unibet Gameplay Issue

    Hi this issue has happened to me a few times now where it's a black screen and can't see any cards. I have attached a screenshot. 
    Priority: Low Status: Need more info
    By shipallin,
    • 5 comments
    • 125 views

  9. Logout and Timeout screen broken, redirects to main website page

    When you logout or timeout on desktop or android you end up on this screen:

    And after a few seconds (or after clicking authentication) you just get redirected to the main website page:
    Priority: No Priority Status: Fixed
    By FeelsBadMan,
    • 5 comments
    • 78 views

  10. Auto fill enabled

    Is it for purpose or positive bug, that i don't know but as i haven't read anywhere that auto login is once again allowed i thought i post it here.

    screen-20240503-122251~2.mp4    
    Priority: No Priority Status: Closed (won't fix)
    By Livertool,
    • 5 comments
    • 79 views

  11. White loading screen in app+client every few minutes (+fix)

    I recently encountered an issue where every few minutes my client would pop up and show a white loading screen. On PC my tables would still be playable, however I was not able to do anything in the client (or see MTT lobby's) untill I restarted the client. I have heard multiple people with the same issue, some have had it for months without fix.
    It turns out that you can fix the issue by logging in on the unibet website and reading and/or removing all your messages and bonusses. This fixed the issue for a lot of players including me.



     
    Priority: No Priority Status: Fixed
    By RTAisOK,
    • 5 comments
    • 140 views

  12. Banzai lacks font/text sometimes in some browsers

    Looks like this (tried two browsers: opera and firefox)

     
    Instead of this (desktop app)

    Priority: Low Status: On backlog
    By Greg8,
    • 5 comments
    • 130 views

  13. App freezes completely whenever focus gets taken away from it by a popup

    his is a joint report with @Phlo23 as we both done a bunch of tests trying to figure out what's causing this for both of us. 
    This could have the same root cause as these 2 reports:
     
    We've noticed while trying to record or share something while in the unibet app that the software would completely freeze, nothing is clickable until we force a disconnect and reconnect by minimizing the app and going back to it, after which it would work perfectly fine even while recording. What we've discovered that it's not the recording process, or any overlays that cause the freeze, but popouts, any popouts that probably take focus away from the app like in the screenshots below, for example, the start recording popup from below causes a freeze, the share to popup causes a freeze, for @Phlo23 there's a 3 2 1 popup when he starts recording that causes a freeze, AND when he disables it it does not cause a freeze any more. This freeze will probably happen with anything that can popup in front of your app which can be any number of apps and interactions. Which leads me to believe that maybe google autofill which has been found to be the cause of the freeze in the other reports might also have the same root cause. 
    As you can see in the video below, once I receive the start recording popup everything is frozen, only becomes unfrozen after minimizing and reconnecting, then it works fine, tried to bring up the keyboard and that was fine too, then tried to share a screenshot and once the share dialog appeared the software froze again until minimizing. Did also some drawing on the screen to show that it's just unibet that is frozen and everything else works fine, and no the drawing does not cause any issues as can be seen in previous reports as it's an overlay and not a popup.
    I also tested to see if this happens on Stars and there were 0 issues, @Phlo23 tested 888 and same there were no issues, so this does seem to be a unibet specific bug and not just a general android bug.
    Video in spoiler:
    Screenshots of the popups that cause the freezes:

     
    @Phlo23's recordings of this freeze happening even while at the tables: 
     
    Priority: No Priority Status: Fixed
    By FeelsBadMan,
    • 5 comments
    • 155 views

  14. Individual MTT lobbies take a long time to load

    When you play MTTs, and have a decision that is dependent on some information from the lobby, and you go to said lobby either from the table button or from the general tournament lobby, it can take a long time to load the information, while you're stalling to make the decision. It takes a long time to load is not an accurate description, more so I think the client requests the information from the server once every 30 or 60 seconds, so sometimes you'll end up waiting almost the entire amount, sometimes a small amount and mostly in the middle. I think every time you open a lobby and it's not populated with information it should instantly request that information once, and then continue using the polling once every 30 seconds strategy. 
     

    lobby slow load.mp4  
    Edited on 03/04/2024:
    Added logs and a video combined with the logs in the hidden section of the post and new observations.
    As I mentioned in the steps, it is important to play an MTT to observe this bug. Without playing or at least spectating, this bug does not occur (which is funny cause it matters most when playing).
    As can be seen in the logs and at the beginning of the video (the hidden one that also has logs in the video not the one above), when you open the lobby without playing in the tournament it sends an "action":"detailes_subscribe" and immediately (a tiny bit of ugly delay but it's fine) receives trnupdate for status rules prizes and player to fully update the lobby.
    At second 23 in the video I register the tournament, sends an "action":"detailes_subscribe" without a lobby being open, which is likely very necessary for the infobox and probably other elements as well, receives trnupdate for status rules prizes and player as expected.
    Starting at second 45 I try to open the tournament lobby from the table and now you can see the bug occurring, information loading becomes super slow. You can see a "Subscribe to the tournament" at that moment, but no "action":"detailes_subscribe" because that has already happened when the tournament started, we are already subscribed there. The information gets loaded at second 57 when trnupdate prizes (13:02:49) for this tournament gets received, which is odd because the data loaded is from rules, not prizes. It's like it has already has all the data it needs, it just needs to receive any trnupdate to trigger refreshing the lobby with that data. And 14 out of the next 21 tests seem to line up perfectly with this hypothesis to the second, the other 7 have not received any trnupdate till the moment they loaded so something else might have triggered it there. 
    Because players and prizes seem to load perfectly fine the moment you open the lobby, maybe you can do the same thing for rules and status probably too (idk if this one is needed but maybe). Or maybe just call the rest API once for results at that moment but the instant display like in the case of players and prizes is much more satisfying and less scuffed looking. 
    Edited on 24/04/2024:
    Also when a tournament starts and you're registered, it won't receive any information until the tournament starts.
    Priority: Low Status: On backlog
    By FeelsBadMan,
    • 5 comments
    • 153 views

  15. Mobile backspace slow to respond

    It takes multiple press of backspace before letters start deleting when using search bar. I think there has always been occational glitches but today seems to be far worse.
    Tried logging out and closing other open windows of phone to see if it is memory deleted or something but nothing helped and problem happened with all attempts.
     
    Priority: No Priority Status: Closed (won't fix)
    By Livertool,
    • 5 comments
    • 82 views

  16. Potential security issue on android tablet

    The tablet demo'd is: 
    Samsung S8 Ultra 5G
    Software on tablet OS last update : 8th March 2024 
    Samsung One UI Version 6.0
    Android Version 14
     
    Bug is that when you exit the app, by swiping up and leaving Unibet, the app closes and is no longer present as a background app running, however when you re-open it , it doesnt ask you for a user name or password, so if you have exited the app, and leave your tablet unlocked anyone can open unibet with full access to your account. 
    Video to demo below, (in the video there is 1 background app running but that is the screen recorder, when you click background apps unibet isnt listed after you have closed it, despite it bypassing the login screen when you reopen it).
     
    Video demoing attached to this report.
     
    Priority: No Priority Status: Closed (won't fix)
    By SkilfulPoker,
    • 5 comments
    • 91 views

  17. Mobile tournament lobby jam

    Happened few times, after searching tournaments by name that lobby jams and stays jammed until you do something else like visiting promotion section in this case. After that works just fine again.
     
    Status: New
    By Livertool,
    • 5 comments
    • 203 views

  18. Flip Satty: 3 handed w 2 seats, hero comes 3rd with the 2nd best hand off equal stacks???

    IDK if this is me being ignorant, a convoluted rule or a niche bug (Its probably my ignorance).
    This is the FT. we are on the nut bubble for 2 seats. I have an identical stack as Terro (I checked this in the HH).
    I have the second best hand at showdown but somehow Terro has come 2nd and won the seat while I have bubbled. 
    Really struggling to work out what has happened here.
    I would have assumed that I came 2nd as I have the 2nd best hand here. That seems reasonable.
    If it is based on position then I think I should also win, as in situations where an indivisible chip is being awarded in a split pot I believe it always goes to the player to the left of the button as they have the positional disadvantage. This also seems reasonable.
    Another option would be for us to split 2nd place 50/50 ie we each get a 25 Euro ticket / bonus points. Again, this seems reasonable.
    I can't really imagine how Terro wins unless the software just randomly picks a player 50/50 to win. This would be an absolutely WILD way to decide who wins but maybe this is how the software works? 
    Is there an explanation in the rules somewhere how situations like this are calculated by the software?
    Many thanks everyone!
     


     
    Priority: No Priority Status: Closed (won't fix)
    By Wizard,
    • 4 comments
    • 80 views

  19. Can't open the 5th cash table

    Don't know if it really is a bug or momentarily thing. I had open 4x nl4 cash tables and i couldn't open the fifth one, getting the message I already have the max amout of the tables open.
    If it was a ratholing protection, then it will allow me to open new tables, but the stack would be same as it was when i left the table...
    Priority: No Priority Status: Fixed
    By HardGain,
    • 4 comments
    • 106 views

  20. Login error

    Getting this when I try to log in

    Priority: No Priority Status: Fixed
    By Samba,
    • 4 comments
    • 88 views

  21. Technical error #4 when trying to register to 40c Supermoon flip

    After the last update I was trying to use my 40c Supermoon ticket to register to the flip tournament. I got the error #4 message like shown in the picture. This is for the flip tournament that starts at 16:50, while I was able to use my other ticket to register to the 15:50 one
    Priority: No Priority Status: Fixed
    By HardGain,
    • 4 comments
    • 56 views

  22. MitID and BankID login broken on Android app

    Thought I'd join the fun 🙂
    There's currently an issue with both the Danish MitId and Swedish BankID login solution when signing in (or trying to rather) on the Android app.
    With MitID you're asked to scan the QR code - the QR code on the screen of same device - instead of just swiping to confirm login. This means you can't use your primary device for login. 
    We managed to fix this in an unreleased app build, but the login was still not working, as you'd be signed in on the website/in your browser and not on the app.
    With BankID, you can manage to sign in by closing and reopening the app at the right point of the login flow, but otherwise it's impossible. Also a similar redirect issue as with MitID
    Priority: No Priority Status: Fixed
    By Stubbe-Unibet,
    • 4 comments
    • 199 views

  23. Unable to return to the login screen on mobile

    If you enter your credentials on mobile and mistakenly press the "Forgotten password?" button instead of the "Log In" button, you're unable to return to the login screen and have to restart the app. This is because the interface moves up to make the credentials field unobscured by the keyboard, but it doesn't return to its initial position.
    Consider the attachment below for more details.
    loginub.mp4
    Status: New
    By Esir,
    • 4 comments
    • 133 views

  24. Blank screen when checking messages.

    This seems to be happening since the last update, not affecting anything just mildly annoying.
     
    I open the client and have a message.

    Click it and get a blank page
     

    Message icon has disappeared and I have to go to main site to view messages.

     
    Priority: No Priority Status: Fixed
    By GR1ZZL3R,
    • 4 comments
    • 67 views

  25. White screen after timeout in desktop client, win 10

    After timeout, instead of being redirected to the login window, you get a white screen. You can't click on anything, you have to close and reopen the app.
    Internet connection when issue occured: mobile hotspot
    Expected result: redirect to login window
    Actual result: white screen
    Priority: No Priority Status: Fixed
    By Phlo23,
    • 3 comments
    • 72 views

  26. Changing avatar breaks cash game ticket.

    Adding new cash table and changing new avatar for it ends up notification of insufficient funds and unable to play.
    First noticed when i was regged to sng and opened cash game table via entering cash game ticket. Chose different avatar from buy in screen and got denied playing. Tried again with not changing avatar and got in.
    Then tried is it the same if am playing cash game with ticket and adding another table with different avatar and got same error and on top of that i couldn't open another table even with same avatar. On top of that left the first table and tried to enter cash games again via that ticket and now i can't enter at all with that ticket. Tried multiple times, can it be fixed or @Stubbe-Unibet mind clearing it for only 9 flops left?

    screen-20240503-175359.mp4  
    screen-20240503-181329.mp4   PS. Hopefully poker team goes easy on me with jumping on/off the tables. Ain't ratholing, just testing you software 🙂
    Status: New
    By Livertool,
    • 3 comments
    • 66 views

  27. login and password every time

    Hi,
    is it ok I must type every time I login in, my username and password? In previous version It was not forgotten.
    Priority: No Priority Status: Closed (won't fix)
    By Ozzyholik,
    • 3 comments
    • 64 views

  28. Logout button Broken on mobile

    When clicking on the logout button on the mobile app I get you are logged out and then I get this error page, could be related to the white screen after timeout bug. IDK if it matters but the error gives a different version than that of my client.
    Internet connection when issue occurred: Wifi
    credit to @FeelsBadMan
    Priority: No Priority Status: Fixed
    By Phlo23,
    • 3 comments
    • 74 views

  29. Black Belt Flip

    Did anyone receive a ticket to that tournament? Given there are no players registered and it starts in 2 hours, I suppose the answer is no.
    I managed to make the black belt for sure, but did not receive any ticket.
    Priority: No Priority Status: Closed (won't fix)
    By labadabadu,
    • 3 comments
    • 59 views

  30. Expanding a pinned MTT hides the last pinned tournament from the list

    This has happened ever since more than 2 pinned MTTs got added and it's not a particularly important bug. The last pinned MTT whether it's 3/3 4/4 5/5 ends up getting hidden when you expend one of the other pinned MTTs, and it's always the last one no matter what. Smells like some sort of indexing issue in whatever algorithm deals with sorting the pinned tournaments at the top.
    The first video shows the bug. The second video shows an empty row appearing instead of the pinned tournament when sorted in reverse by time (can take a few tries to get). Maybe it's a clue.

    pinned 1.mp4  

    pinned 2.mp4
    Status: New
    By FeelsBadMan,
    • 3 comments
    • 74 views

  31. Laggy shop & no notification

    Happened two times today so probly related to update. Shop don't register buys until you leave app and then it does as many buys as you pressed buy button. Also no notification for received ticket. I don't mind that i bought 4 hexa tickets earlier thou was planning to buy only 2 but don't really want 3 banzai tickets so @Stubbe-Unibet would you mind deleting 2 of them and return points?

    screen-20240423-123314.mp4    
    Priority: No Priority Status: Fixed
    By Livertool,
    • 3 comments
    • 63 views

  32. Banzai graphic issue on mobile

    This issue occurred while playing Banzai on mobile and switching between landscape and portrait mode. It happened multiple times during different playing sessions.
    So far, I noticed it only occurring while switching from landscape to portrait.
    Unfortunately, I couldn't find a way to reproduce it. It might be related to losing the internet connection or switching sections in the app.
    I'll add more details in the future in case it happens again or I find a way to reproduce it.
    Priority: No Priority Status: Need more info
    By Esir,
    • 3 comments
    • 131 views

  33. Android app with grey/black screen after login

    Every time I sign in on the Android app, I end up on this grey/black screen. It just stays like this, but if I close and reopen the app, it will work. 
     
    Tested with multiple devices with different android version.
    EDIT: this appears to be auto fill related. If I don't use auto fill (Samsung or Google), I'm not experiencing the issue.
    QUICKFIX: Disable google autofill from device settings and/or don´t use offered autofill option when logging in but manually write username/email.

    Priority: No Priority Status: Fixed
    By Livertool,
    • 3 comments
    • 146 views

  34. Mobile bet slider issue

    Bet slider keeps returning to "min" when trying to swipe to "max" if you don´t manage to hit it perfectly. Happens when stack is short and slider only has "min" and "max" options available.
    Happens all the time, for years and every android version or device that i have used. 
    2:34 has the bug, rest of the video just showing that otherwise no problems with bet slider when it has more than just min/max options.
     
     
    Priority: Low Status: On backlog
    By Livertool,
    • 3 comments
    • 105 views

  35. +1 option (add table) disappeared for a few moments while I was sitting at a banzai table, mobile app

    I had one banzai table and suddenly the +1 option disappeared for a few moments.
    I went through the apps main menu for a few seconds and when I returned to the table it reappeared.
    It's the 2nd time I notice this, the 1st time it lasted approx. 2 min until the option reappeared and i didn't leave the table.
    In addition to the public screenshots, I've attached a clip where you can see the bug and a picture with details about the OS version.
     
    Status: New
    By Phlo23,
    • 2 comments
    • 100 views

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