Bug Reports
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72 issues
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Technical error #4 when trying to register to 40c Supermoon flip
After the last update I was trying to use my 40c Supermoon ticket to register to the flip tournament. I got the error #4 message like shown in the picture. This is for the flip tournament that starts at 16:50, while I was able to use my other ticket to register to the 15:50 one
- 4 comments
- 56 views
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- Comment by Stubbe-Unibet
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The Client Sound Dies v3.35.0
Hi. I have a relatively fresh install of Windows 11, and I sometimes experience a loss of sound that is isolated to the Unibet Poker client. At first I thought it was somehow connected to my sound setup, but it has happened repeatedly now and all other sounds on my system work as far as I can tell. I think usually the client will start out working and then after some time it's like the sound will die and I don't hear any sounds from the client. I am currently using headphones through my monitor. I have an LG 4k Display 32UK550/UL500. Windows says the display is using "HD Audio Driver for Display Audio". When it dies, I usually open a Youtube video to confirm that my sound is still working. Restarting the client will bring back the sound.
- 2 comments
- 67 views
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- Comment by Stubbe-Unibet
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Can't open the 5th cash table
Don't know if it really is a bug or momentarily thing. I had open 4x nl4 cash tables and i couldn't open the fifth one, getting the message I already have the max amout of the tables open.
If it was a ratholing protection, then it will allow me to open new tables, but the stack would be same as it was when i left the table...
- 4 comments
- 106 views
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- Comment by Stubbe-Unibet
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Invisible (missing) leave table button
It happend before, but now I finally made a screenshot.
Hoovering over the "leave table" button makes it disapear. It happend rarely, but still annoing if you want to leave only one table. On the other table the button is visible
- 2 comments
- 37 views
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- Comment by Stubbe-Unibet
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Login error
Getting this when I try to log in
- 4 comments
- 88 views
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- Comment by Stubbe-Unibet
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Money Gone
All the money in my account has gone. The contact and community page cannot be found.
Please advise
- 1 comment
- 37 views
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- Comment by Stubbe-Unibet
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Sensei meter disappeared from Banzai
I noticed the sensei meter had disappeared. Last time I saw it the sensei had about 4x my stack. I looked at the lobby, the big stack was gone and there were several stacks around 4 €.
- 2 comments
- 69 views
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- Comment by Stubbe-Unibet
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Wrong description in cash game info tab
For some reason it showed omaha desription in hold em info tab with android app. Leaving cash game section and returning didn't help so went to check out the web client if it is the same in there and is it just wrong placed description overall but no, web client showed it right. Then returned to app and it was correct in there too. Tried to reproduce it with repeating steps what i did before bug appeared (like scrolling through tournaments, visiting game lab) but no such luck so no idea what caused it.
Screenshots of wrong info:
Correct omaha info:
And right holdem info when returning to check out app again:
- 1 comment
- 61 views
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- Comment by Stubbe-Unibet
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Slider missing
I don't know if this has already been mentioined. If i log in and hold the phone in horizontal position the hexapro slider is missing. If i turn vertically, then it appears.
- 2 comments
- 90 views
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- Comment by Livertool
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Unibet client crashes
Hey everyone, today I encountered a bug which caused my client to close suddenly, after closing a table of a tournament that I busted (Ironman 10euro). This has happened to me before a multitude of times. It feels like the client lags for a couple of seconds and then closes. It happens after an action. So today after I closed a table, or I remember it happening when I open or close the tournament lobby. Understandably, this is extremely annoying mid session playing multiple tables, having to log in again.
btw, I have a solid PC and am 100% sure that this is a unibet issue, as I have heard from peers that have encountered the same problem before.
- 2 comments
- 93 views
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- Comment by Stubbe-Unibet
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Banzai graphic issue on mobile
This issue occurred while playing Banzai on mobile and switching between landscape and portrait mode. It happened multiple times during different playing sessions.
So far, I noticed it only occurring while switching from landscape to portrait.
Unfortunately, I couldn't find a way to reproduce it. It might be related to losing the internet connection or switching sections in the app.
I'll add more details in the future in case it happens again or I find a way to reproduce it.
- 3 comments
- 131 views
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- Comment by Esir
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Laggy shop & no notification
Happened two times today so probly related to update. Shop don't register buys until you leave app and then it does as many buys as you pressed buy button. Also no notification for received ticket. I don't mind that i bought 4 hexa tickets earlier thou was planning to buy only 2 but don't really want 3 banzai tickets so @Stubbe-Unibet would you mind deleting 2 of them and return points?
screen-20240423-123314.mp4
- 3 comments
- 63 views
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- Comment by FeelsBadMan
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Sensei activated only after 100bb
Ain't it suppose to be 50bb? Didn't activate for me or others today, at some point someone reached over 100bb and he became sensei (no pic of it, you have to take my word on it)
- 2 comments
- 54 views
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- Comment by Stubbe-Unibet
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Blank screen when checking messages.
This seems to be happening since the last update, not affecting anything just mildly annoying.
I open the client and have a message.
Click it and get a blank page
Message icon has disappeared and I have to go to main site to view messages.
- 4 comments
- 67 views
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- Comment by Stubbe-Unibet
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Logout and Timeout screen broken, redirects to main website page
When you logout or timeout on desktop or android you end up on this screen:
And after a few seconds (or after clicking authentication) you just get redirected to the main website page:
- 5 comments
- 78 views
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- Comment by Stubbe-Unibet
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Black Belt Flip
Did anyone receive a ticket to that tournament? Given there are no players registered and it starts in 2 hours, I suppose the answer is no.
I managed to make the black belt for sure, but did not receive any ticket.
- 3 comments
- 59 views
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- Comment by Stubbe-Unibet
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Auto fill enabled
Is it for purpose or positive bug, that i don't know but as i haven't read anywhere that auto login is once again allowed i thought i post it here.
screen-20240503-122251~2.mp4
- 5 comments
- 78 views
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- Comment by Stubbe-Unibet
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Message of black belt achieved before it actually is and multiple times
Regarding to black belt promo, i was still at brown belt while i went to lobby and had multiple messages of black belt achieved. Clock there says 23:04 -22:07 while i actually managed to get black belt arounf 22:30 which after i immediately took screenshot from table
- 9 comments
- 102 views
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- Comment by Livertool
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login and password every time
Hi,
is it ok I must type every time I login in, my username and password? In previous version It was not forgotten.
- 3 comments
- 64 views
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- Comment by Stubbe-Unibet
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White screen after timeout in desktop client, win 10
After timeout, instead of being redirected to the login window, you get a white screen. You can't click on anything, you have to close and reopen the app.
Internet connection when issue occured: mobile hotspot
Expected result: redirect to login window
Actual result: white screen
- 3 comments
- 72 views
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- Comment by Stubbe-Unibet
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Logout button Broken on mobile
When clicking on the logout button on the mobile app I get you are logged out and then I get this error page, could be related to the white screen after timeout bug. IDK if it matters but the error gives a different version than that of my client.
Internet connection when issue occurred: Wifi
credit to @FeelsBadMan
- 3 comments
- 74 views
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- Comment by Stubbe-Unibet
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MitID and BankID login broken on Android app
Thought I'd join the fun 🙂
There's currently an issue with both the Danish MitId and Swedish BankID login solution when signing in (or trying to rather) on the Android app.
With MitID you're asked to scan the QR code - the QR code on the screen of same device - instead of just swiping to confirm login. This means you can't use your primary device for login.
We managed to fix this in an unreleased app build, but the login was still not working, as you'd be signed in on the website/in your browser and not on the app.
With BankID, you can manage to sign in by closing and reopening the app at the right point of the login flow, but otherwise it's impossible. Also a similar redirect issue as with MitID
- 4 comments
- 199 views
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- Comment by Stubbe-Unibet
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Android app with grey/black screen after login
Every time I sign in on the Android app, I end up on this grey/black screen. It just stays like this, but if I close and reopen the app, it will work.
Tested with multiple devices with different android version.
EDIT: this appears to be auto fill related. If I don't use auto fill (Samsung or Google), I'm not experiencing the issue.
QUICKFIX: Disable google autofill from device settings and/or don´t use offered autofill option when logging in but manually write username/email.
- 3 comments
- 146 views
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- Comment by Stubbe-Unibet
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Backspace and other keys register twice in login UI on MacOS
In the login interface on MacOS, when attempting to correct a mistyped username or password by using the Backspace key, the system erroneously registers the keypress twice, resulting in the deletion of two characters instead of one. This issue is also observable with other keys like the Tab key. However, the Space key functions as expected, deleting only one space per keypress.
**Expected Result:**
Each keypress (Backspace, Tab, etc.) should register as a single action.
**Actual Result:**
Backspace and Tab keys are registering as if pressed twice, thereby performing double the action for a single keypress.
**Additional Info:**
- The issue was not reproducible using the Space key, which functions correctly.
credit to @orbit_white
- 10 comments
- 140 views
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- Comment by Stubbe-Unibet
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Potential security issue on android tablet
The tablet demo'd is:
Samsung S8 Ultra 5G
Software on tablet OS last update : 8th March 2024
Samsung One UI Version 6.0
Android Version 14
Bug is that when you exit the app, by swiping up and leaving Unibet, the app closes and is no longer present as a background app running, however when you re-open it , it doesnt ask you for a user name or password, so if you have exited the app, and leave your tablet unlocked anyone can open unibet with full access to your account.
Video to demo below, (in the video there is 1 background app running but that is the screen recorder, when you click background apps unibet isnt listed after you have closed it, despite it bypassing the login screen when you reopen it).
Video demoing attached to this report.
- 5 comments
- 91 views
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- Comment by Rushbie
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App freezes at login on android tablet consistently need to switch out and back in to unfreeze
I have noticed this bug consistently for over a month, I have noticed it on the following two tablets:
Samsung S8 Ultra
Samsung S8 Plus
The version demod in the attached video is on the S8 Ultra
Samsung UI 6.0
Android version 14.
When you first log in the app consistently freezes, and you have to switch out of the app and switch back in to unfreeze the app. - see video for demo.
- 1 comment
- 66 views
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- Comment by Stubbe-Unibet
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Mobile backspace slow to respond
It takes multiple press of backspace before letters start deleting when using search bar. I think there has always been occational glitches but today seems to be far worse.
Tried logging out and closing other open windows of phone to see if it is memory deleted or something but nothing helped and problem happened with all attempts.
- 5 comments
- 82 views
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- Comment by Stubbe-Unibet
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App freezes completely whenever focus gets taken away from it by a popup
his is a joint report with @Phlo23 as we both done a bunch of tests trying to figure out what's causing this for both of us.
This could have the same root cause as these 2 reports:
We've noticed while trying to record or share something while in the unibet app that the software would completely freeze, nothing is clickable until we force a disconnect and reconnect by minimizing the app and going back to it, after which it would work perfectly fine even while recording. What we've discovered that it's not the recording process, or any overlays that cause the freeze, but popouts, any popouts that probably take focus away from the app like in the screenshots below, for example, the start recording popup from below causes a freeze, the share to popup causes a freeze, for @Phlo23 there's a 3 2 1 popup when he starts recording that causes a freeze, AND when he disables it it does not cause a freeze any more. This freeze will probably happen with anything that can popup in front of your app which can be any number of apps and interactions. Which leads me to believe that maybe google autofill which has been found to be the cause of the freeze in the other reports might also have the same root cause.
As you can see in the video below, once I receive the start recording popup everything is frozen, only becomes unfrozen after minimizing and reconnecting, then it works fine, tried to bring up the keyboard and that was fine too, then tried to share a screenshot and once the share dialog appeared the software froze again until minimizing. Did also some drawing on the screen to show that it's just unibet that is frozen and everything else works fine, and no the drawing does not cause any issues as can be seen in previous reports as it's an overlay and not a popup.
I also tested to see if this happens on Stars and there were 0 issues, @Phlo23 tested 888 and same there were no issues, so this does seem to be a unibet specific bug and not just a general android bug.
Video in spoiler:
Screenshots of the popups that cause the freezes:
@Phlo23's recordings of this freeze happening even while at the tables:
- 5 comments
- 154 views
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- Comment by Livertool
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Software crashed
The whole software crashed. Every table freezed. Logging out and in doesn't help.
- 2 comments
- 84 views
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- Comment by Stubbe-Unibet
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White loading screen in app+client every few minutes (+fix)
I recently encountered an issue where every few minutes my client would pop up and show a white loading screen. On PC my tables would still be playable, however I was not able to do anything in the client (or see MTT lobby's) untill I restarted the client. I have heard multiple people with the same issue, some have had it for months without fix.
It turns out that you can fix the issue by logging in on the unibet website and reading and/or removing all your messages and bonusses. This fixed the issue for a lot of players including me.
- 5 comments
- 139 views
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- Comment by Stubbe-Unibet
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Flip Satty: 3 handed w 2 seats, hero comes 3rd with the 2nd best hand off equal stacks???
IDK if this is me being ignorant, a convoluted rule or a niche bug (Its probably my ignorance).
This is the FT. we are on the nut bubble for 2 seats. I have an identical stack as Terro (I checked this in the HH).
I have the second best hand at showdown but somehow Terro has come 2nd and won the seat while I have bubbled.
Really struggling to work out what has happened here.
I would have assumed that I came 2nd as I have the 2nd best hand here. That seems reasonable.
If it is based on position then I think I should also win, as in situations where an indivisible chip is being awarded in a split pot I believe it always goes to the player to the left of the button as they have the positional disadvantage. This also seems reasonable.
Another option would be for us to split 2nd place 50/50 ie we each get a 25 Euro ticket / bonus points. Again, this seems reasonable.
I can't really imagine how Terro wins unless the software just randomly picks a player 50/50 to win. This would be an absolutely WILD way to decide who wins but maybe this is how the software works?
Is there an explanation in the rules somewhere how situations like this are calculated by the software?
Many thanks everyone!
- 4 comments
- 79 views
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- Comment by FeelsBadMan
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Going from sitting out to sitting in doesn't update in tournaments
When someone is sitting out and sits back in during a hand, they will still appear as sitout sometimes till the next action is completed by a player and sometimes not even then. I believe this happens because there is no transmission to let the table know that someone has sat in, and it uses the next act or pturn payload to update, which in cashgames is a fine implementation because you don't get dealt in if you're sitout, but in tournaments you are dealt in and you can sit in in the middle of a hand. This bug is pretty impactful especially in Hexapros and HU sng, since you're in a situation where you have to raise against the sitout and surprise, the opponent hasn't been sitting out the entire time. For an average player this can look like either the site is full of angleshooting players, and nobody likes playing on a site full of cheaters, or it looks like the graphics can't be trusted, and trust is kind of important.
In tournament formats (MTT SNG hexapro) would it be possible to send something like a sitoutChanged payload to the entire table the moment someone pressed the sit in button and have the table use that to update everyone (while keeping the current way of updating as a fallback)? Sending chat emotes has the capability of sending a payload to the entire table the moment you click something, so I imagine this should be possible too.
sitoutChanged could be similar to tupdate where d[0][2] uses a similar code 0 = empty seat; 1 = sat in; 4 = sat out; 5 = sitting in (this case if they already folded the current hand but could also just be 1 sit in) but without the irrelevant 2 3 and 6, or even a more simplified payload like the bounties payload, or just a delta with the player that sat in.
Here's 2 video examples of the bug, the player times out, the next hand he is sitout, I wait for him a bit, he is still sitout, I raise, and the moment I raise against the sitout that will be an autofold, he's back, and now he's calling or raising. That's because he was already back for a while, it just never got displayed until I made my move. That's a very bad bug optically and really messes with the flow of a game in every tournament format but especially in shorthanded ones like hexapro and sng.
Sitout bug 2.mp4
Sitout bug 1.mp4
- 1 comment
- 106 views
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- Comment by Stubbe-Unibet
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Client crashed when I opened several tables of hexapro
I tried to open 16 tables. 12 tables were opened and after a few seconds they froze. They started turning white one by one and the app suddenly closed. After that, I tried to quickly reopen the app 2-3 times, each time the tables seemed to open, froze + crash. On the 4th attempt I had 3 tables, only then did the app stop crashing.
Internet connection when issue occured: mobile hotspot
I uploaded 3 dmps( first crash + 2 attempts to reopen) + logs
- 2 comments
- 132 views
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- Comment by Phlo23
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Missing hand actions blinds in HexaPro games
From time to time in Hexapro you would end up in a hand where nothing happens, no cards dealt, no blinds posted, nothing, until a clock appears above your avatar (the timebank) one you click it if you even notice it, the entire hand and action appears, usually you'll just end up sitting out. This happens to everyone at the table, all 3 are experiencing the same issue at the same time. This is due to the tupdate transmission that I think normally initializes the stacks before the blinds get dealt ends up being sent after the init, blind, deal and pturn instead of it being sent first as a new hand starts, and that breaks everything until someone makes an action that forces an update. This typically happens when there is increased traffic particularly in hexapros, but during the latest Hexa Mania promotion there have been little to no issues on my end, but at least one person has reported one such issue.
- 0 comments
- 53 views
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- Added by FeelsBadMan
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Busted table always gets priority whenever it's your turn to act
Table priority works well in general, possibly one of the best so I wouldn't change it, but whenever there's a table where you have busted the tournament that table gets permanent top priority. As you can see in the video, whenever it's your turn to act on any table, the busted table pops up in front and not the table that you have to act on. If you close that busted table, the next busted table will be top priority. If you have any kind of overlap you urgently have to close every busted table to not have it cover your active tables. Possibly same issue on mobile since after having a busted table, no other table can pop up in front until you close that busted table, which can't be good when mobile tables are always overlapping.
Sometimes, the busted table won't even let you get to the table where it's your turn to act without clicking the busted table first, as you can see in the first video I am spam clicking the table and it just won't let me put it on top. I even fold a hand at second 36 and it still doesn't put the table on top.
o When did issue occur: All the time for the past 2 years, probably since the last table priority update.
o Which client(s) are impacted: Desktop and Mobile Android
o Info about your device: Desktop Windows 10 and Mobile Android 12
o Recording date and device:
- 1st on the 20-03-2024 on Desktop client v3.35.0
- 2nd on the 19-03-2024 on Desktop client v3.34.0
Table Prio bug catastrophic.webm
Table Prio bug.webm
- 1 comment
- 55 views
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- Comment by Stubbe-Unibet
