RayL

Everything comes to an end they say and it looks like that the smart people that thought of that are right this time. I have been contemplating this move for quite a while now and we took the decision of moving back home to Budapest / Hungary to be closer to our family and for my daughter to enjoy the presence of the grandparrents, I know how much joy I had with mine in my childhood.
It’s been an amazing run guys, I can say in all honesty that in my time here I’ve developed as a person and got to sharpen my skills to a level that I am proud of and all of this because of each and every I have been in contact with these past 2 years. So a big thank you to all of you cheeky people whom I had the pleasure of meeting here. @AndreiBN , @GR1ZZL3R , @Rushbie , @pinki , @dynamo , @CharismaMan,  @YlarP,  @XY , @MadAdo , @pirahn , @Iceman , @theMachine , @FreedoM , @Psycho79 , @Ozzyholik , @psrquack just to mention a few.
A special thanks goes to @JeppeL  for being there whenever we needed a helping hand and for being hands down the most chill manager I ever had and most probably ever will have the pleasure of working with. To you my man I can only say thank you and I owe you a night out in crazy Budapest when all of this is over.
Big shoutout to @Leo-Unibet , @Stubbe-Unibet , @Kris-Unibet , @Krists-Unibet , @Patric-Unibet  and @Ken-Unibet  for putting up with me :D and to @ReCorpH I say, my man, I wish you the best of luck. I know you’ll enjoy yourself here.
I’ll soon be registering with a player’s profile, so we will still be able to keep in touch, so with that being said, RayRay out!

Hi @chrishq, thank you for the documents sent. I have raised the priority of your verification now and we're pending feedback from the guys in security. I'll keep an eye out for an update and inform you here as soon as I know more.

 

/Ray

Hi @jiivee, thanks for reaching out to us with this request. I had a look at our terms and conditions revolving around instances like these and what I wound is the below, which is not good news I'm afraid:
"20) When placing "Outright" or "Place" bets, no stakes will be refunded on participants/outcomes that are not participating, disqualified and/or withdrawing from an event (both prior and during) for any reason whatsoever, unless otherwise stated. Unibet reserves the right, at its own discretion, to apply Tattersalls Rule 4, as explained in Unibet’s Sportsbook General Terms and Condition"

I am more than happy to double-check with our Sportsbook experts tomorrow and get a precise answer for you on this. I'll keep you updated here in this thread.

/Ray

Hi @ddd, thanks for reaching out to me with this settlement. I had a closer look at the reply given by our provider and based on that I too can only conclude that the settlements seem to be accurate since the bet you've placed is on a goal to be scored between 59:00-59:59 and the goal actually happened in the 61st minute at 60:10. 
The Livescore feature onsite is not to be taken for granted, also mentioned in our terms under the section: B.1.2.
The confusion here I believe is that most sites cited in your post tend to round off the exact time not giving the concrete second where the goal was scored. 

But with that being said, I am more than happy to send this to one of our Sportsbook experts to have it double checked for you. I will most probably be able to get back to you regarding this tomorrow. Hang in there, I'm on it.

/Ray

Hi @Krzysztof, I've reached out to our traders with your request, I'll let you know here as soon as it's done :)

Hi @Kinos, welcome to the Community :)
For a new proof of address to be accepted it would need to be issued on your name, would you happen to have an eligible document issued on the new address? Please have a look at the link below specifically at the explanation over what constitutes a Proof of Address and let us know if there's anything we can do to help you fulfill this verification.
https://www.unibetcommunity.com/t5/Verification-Help/Tips-tricks-and-how-to-send-your-documents-for-verification/m-p/147798#M121.
Please note that in this case only documents received via post or picked up at the issuing office and are signed and stamped can be accepted.

If you feel this answer was helpful, please feel free to click the "Accept as Solution" button on this comment.

/Ray

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@Livertool wrote:

Is this promo active? Used to be but for couple weeks haven't been. Now promo banner has come up again but there isn't any pending offers in my freebets as there used to be earlier when promo was active. @ReCorpH  @RayL 

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@Livertool, the promotion seems to be offline indeed, not sure over the reason though. I can follow up with the promotion owners tomorrow to see if we're getting it back or what's happening OK? 

Hi @Holmes, a quick update for you :) the traders revised the latest information regarding the Championship and have now voided all bets affected by this, thank you for reaching out to us.

 

If you feel this answer was helpful, please feel free to click the "Accept as Solution" button on this comment.

 

/Ray

 

Hi @Jescis, welcome to the Community :) Thank you for contacting us regarding it.
We had a look at both and it seems that 4K GTE Leaderboard High Rebuy had 107 rebuys and 97 add-ons, so in the regard of that particular tournament I would suspect a local error with your PC or Software which caused this. I would recommend reinstalling the software as a first step, and please keep an eye out if it happens again. We can raise a bug report if this persists for you.
Regarding the 50eur Sputnik, you are indeed right, we have contacted our provider to further investigate this. Thank you for pointing it out and my sincere apologies for the inconvenience.

If you feel this answer was helpful, please feel free to click the "Accept as Solution" button on this comment.

/Ray

Hi @Holmes, welcome to the Community :)

Thank you for reaching out to us regarding your bet, I have reached out to our traders regarding this and as soon as I receive an answer, I'll be sure to update you here in this thread.

 

/Ray

@XY generally speaking they are gone like Spiderman after Thanos snapped his fingers :) but @AndreiBN is right, we're happy to have a look and adjust if that's a case, it's a rare occurence.

The criteria are not public to some events unfortunately @psrquack, maybe not the most satisfying answer, I realize that. Basically you get contacted if you're eligible but not much more one can do just play and regard these as a Bonus if they get offered.

Hi @Aaronmonne, there seems to be some conflicting information here as the official match report that we base our settlements upon don't show an attempt therefore the bet seems to be settled correctly, have a look at the link below.

https://www.uefa.com/newsfiles/ucl/2020/2027128_sps.pdf

 

Just confirming that your verification was successful @Hatters1 and your account is fully functional, thank you for your patience and good luck! :)

@psrquack, bets placed on leagues that get canceled do get voided as you mention. If there is anything concrete regarding a bet you've placed or are planning to place you would like to know, let me know and we'll look into it.

@Serllok welcome to the Community.

We're more than happy to help if you're experiencing an issue, but a bit more information over your issue would be helpful.

Hi @DonnaN710, welcome to the Community, our player here is right, thanks for the intervention @Brawnny.

You should now have a broader explanation over what exactly is needed in your e-mail inbox now. Verifications are an ongoing process on an account and a player is never fully verified. These requests depend entirely of a player's activity and the laws that govern this industry. There's no way around them I'm afraid. But we are here to help you through it, and will do our best to do so given your cooperation. Please let me know of any concerns or questions you might have.

 

/Ray

Hi @Hatters1, welcome to the Community :) The last document needed was received today and although I can't confirm or decline if it will be accepted, the official verification times are stated to be between 1 and 3 days. I can speed up the process the day after tomorrow if an official answer wasn't received by then, but I am hopeful that it won't come to that. Please let me know closer to the 3 day due date if there's no response yet.

 

/Ray

Unless you are invited, as mentioned in the actual description of the tournament, there is not much I can tell you about it @psrquack. I'll look into if I can disclose anything though, might take a bit of time till I get that info.

@Livertool, should be working now, let me know if you still can't comment or post.

@psrquack I'd appreciate if we can dial back the troll factor a bit on this. @Livertool I'm working on it, I'll most probably have to move the thread completely.

Thank you @nirmal, we appreciate your patience and understanding.

After careful consideration, we, the Unibet Community team, have decided that going forward all political debates or talks are to be limited to within the context of a bet market offered on Unibet. We're limiting the conversation around politics exclusively to the betting aspect, as we feel there are plenty of platforms around the internet where politics can be discussed in all shapes and sizes, both with people of same and different opinions.
Politics in 2020 is a pretty heated subject and you generally hear about it a lot through the media, but Unibet has always been about betting, gaming, poker and sports - the Unibet Community needs to stay at the core of that. 
So while we always encourage communication and exchange of opinions, this decision means that effective of today, we kindly ask that no more threads around political subjects are to be posted in the off-topic section. You're welcome to discuss any political bet as we do offer those, but please do be aware that they must be analytical towards the betting angle. 

We'd like to thank everyone who contributed to any political thread around the 2016 US election or since then up until today, we definitely appreciate the passion and diverse opinions that were shared in the quite popular threads - the wish and willingness to share is a great sign of a strong-minded community 

Quite a bit of consideration has gone into this and the decision to please ask you not to talk about a certain topic of discussion hasn't come easy, but if you have any questions or comments about this change, feel free to let us know below.

/The Unibet Community Team

@nirmal, I'm afraid that letters from Facebook are not accepted, however, if postage takes too long, you can also walk in to the Bank's office and request a statement directly from the counter. just please make sure that they sign and stamp it for you, that way the guys in security can accept it.

@Katherine @Marckerr1 @Mcavoy711 @Bigmark @RW931412 , 
Guys, I had a word with our Marketing department and they confirmed that the Daily free bets for today have been issued to all accounts that have placed a bet on the required parameters found in my post above. Please note that you need to go to your account's "Bonus Offers" section and activate the free bet. Let me know if you haven't received the and please attach the bet that you've placed in order to receive the reward. Based on that I can have a look and advise you guys better.

/Ray