RayL

@CharismaMan, got the go-ahead on the racing competition. How about we start a new thread though so we have the competition clear. Going to PM you soon with details.

Hi @Giorgos2178, welcome to the Community :) and thanks for contacting us.
I had a quick look at the ID sent and although I am not able to accept or decline it, I know for a fact that we don't accept scans of documents. Can you please upload a picture of it taken with your phone and give me a tag here in this thread with @ when done? I'll look into getting it approved fast for you after. Thank you in advance.

/Ray

Hi @mastah4 and @Scratcher90 , we are indeed experiencing login and service issues throughout the platform currently, and rest assured we, the Community team, are here for you guys. I'll flag this to the guys in poker next thing tomorrow and gather any complaints or refund requests which I will bring to the attention of our Poker wizards. Thanks for posting, I'll be in touch ASAP with more info.

Hi @EagleCarver, welcome to the Community. :)

First and foremost, apologies for the frustration caused by your verification, fact of the matter is that we are following your country's regulation when it comes to these verifications but there's no denying that this can get to the player's nerves. I can see that the verification concluded successfully though this afternoon. It's also worth mentioning that these are not the usual times under which a verification happens, it usually takes 1 to 3 days in the big majority of cases but there are exceptions of course. In any case and to make a long story short, your account is verified and if there is anything you would need us to follow up on, please let us know.

 

/Ray

Hi @desmetjo, I see that the Free Bet was already added for you today, please let me know if there is anything else we can do for you.

 

/Ray

Hi @Sonnic, welcome to the Community :) I see that this issue was fixed in the meantime but apologies for the confusion and temporary inconvenience none the less. Please let us know if there is anything else we can do for you.

 

/Ray

Hi @Amorim, first and foremost apologize for the inconvenience regarding the issues experienced. There were indeed login errors these past 2 days which are still being fixed. The logins were down a couple of minutes ago, but it seems it's back up now so that's reassuring. Our guys are working on it and it seems we're heading in the right direction. We should be up and running in no time.

 

/Ray

@Anjo84 we do not charge any fees on deposits or withdrawals. However, due to the Norwegian Lottery and Gaming Authorities' attempts to block transactions between players and us, we have to use third-party systems for payments - and these third party systems have to operate in Euros. The sum of exchange fees and third party fees can cause an extra cost when one makes a deposit - a cost that we cannot see from our side.

 

We are however constantly looking into improving our payment solutions, and hopefully, we will soon have deposit options available that do not charge fees outside of our control. We apologize for any inconvenience this may cause in the meantime.

 

 

Hi @T9R, welcome to the Community :)

It's obviously not an ideal thing to do but it's fixable. I see the ID is already sent, and there is also a need to verify the payment method used which in your case is the card ending in 1585. The link below will explain exactly what is needed in order for the method to pass verification. Please have a look: https://www.unibetcommunity.com/t5/Verification-Help/Tips-tricks-and-how-to-send-your-documents-for-verification/m-p/147798#M121

Just to be sure that your ID passes verification as well I would recommend sending in new pictures of your ID and making sure that the pictures are not blurry and the document's corners are visible. Please let me know if you need further clarification.

 

/Ray

Hi @aps, welcome to the Community :)

After checking with the relevant department, the picture that was sent was declined I'm afraid. The lighting is very dark and the picture seems to crop in the actual document, this meaning that it can't be accepted, unfortunately. The link below will explain a bit more in detail what the requirements are, but as long as the pictures are well lit, are visible in their entirety and are of a good resolution there is no reason why they won't be accepted.

https://www.unibetcommunity.com/t5/Verification-Help/Tips-tricks-and-how-to-send-your-documents-for-verification/m-p/147798#M121

 

Please note that as per the request in your account, there is need for a picture of an ID and a Proof of Address as well, and only the ID was received. Please let me know if you need further asistance.

 

/Ray

Hi @4go, welcome to the Community :) There must have been a slight delay because I've checked now and the Free Bet is in your account. Please let me know if you need any further assistance.

Hi @Anjo84, welcome to the Community :)

Thank you for reaching out to us with this issue, I've created an inquiry for you and I'm pending some feedback from the relevant department. I'll let you know once I know more here in this thread.

 

/Ray

I'm glad we worked it out @Uni-best, big congrats on the winnings.

 

Thanks allot for the heads up @Rushbie, I'll run this by the guys and look into it.

Hi @CharismaMan, glad to hear you're back :D. I'll run this by Jeppe and see about a budget.

Hi @AskingForHelp, welcome to the Community :)

I see this issue was solved already by my colleagues in Customer Service, please let me know if there's still something we can do for you.

 

/Ray

@Thomasjevski, totally my bad, you're right. The bet you are referring to was placed on the 19th and in a different promotion. The refunds for that promotion can be expected Monday by 7PM as per the terms of the promotion:

De terugbetaling wordt ten laatste op maandag 2 maart uitgevoerd tegen 18 uur.

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@FreedoM wrote:

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@ElliotRobot wrote:

Hi Guys, I won a 50 euro ticket to Unibet Online Series on the Valentines 4k freeroll, but i cannot do anything with it. I don't know when the next series will coming up, and the ticket expires in 27 days. Any tips? 

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You should be able to use it in any 50eu MTT, but in any case i'm gonna tag the mods @JeppeL @RayL @Stubbe-Unibet @ReCorpH for a quick fix.

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@ElliotRobot, Just confirming that @FreedoM's response here is on the money, you should be able to use the ticket in a generic MTT tournament.

Hi @TallPaul, welcome to the Community :)

BOG starts at 8 AM from the day of the race on all UK and IE horse racing bets. https://www.unibet.co.uk/promotions/sportsbook-promotions/best-odds-guaranteed

 

/Ray

Hi @steppek77, are you still experiencing this error or was it something temporary?

@Uni-best, I'm having a good feeling about our case, I've sent it to be processed and a refund will be issued soon.

 

Marked as solved for inactivity, but if there is still something you would need us to look into @GLENGYLE please let me know.

 

/Ray

Seen the report you did for Ken @Rushbie, thanks allot for investing your time into testing these man. I've sent it to be checked out ;)

 

I don't think I'll make it to Dublin @psrquack, @ElliotRobot still pending an official answer on this one for you.

 

/Ray

Hi @Uni-best, thanks for returning with all this info, it helps allot :), I've contacted our traders again and will chase this down with our Sportsbook as well. Hang in there, we're on it.