RayL

Hi @Krais, I just received an update from the guys in security. For the next stage of the verification, they would require the bank statement of the card ending in 4132. Basically a bank statement which shows the account holder's name and transactions made with the card mentioned. It would be important that the document is issued within the last 3 months. Let me know once done and I will speed up the verification over it again.

 

/Ray

Hi @purplesk, thanks for informing us about it, I've re-added you 2 tickets now. If in the future you experience any issues, please feel free to let us know and raise a bug report. We will have a look and refund you accordingly. The last thing we would like is for our players to suffer after disconnection from our side. ;)

Hi @Inika, financially speaking, what I see happening on the 25th is a deposit of 9.70 euros. Did you initiate 2 deposits that day and one of them didn't come through?

If so and one of them is missing, can you please PM me with a bank statement showing the transaction's number so we can start a trace from our end with the providers?

 

Hi @Hathaway, I've informed the guys :)

Hi @ggildas, welcome to the Community :)

Thank you for posting and voicing your opinion, first of all, there's no denying that there were issues this past couple of days, for that please let me apologize in the name of Unibet. I can also agree on the Scheduled Maintenance message, I would need to look into exactly what is the procedure in these cases but I do remember that we did message players in the past regarding these maintenances. I would assume that since these issues lasted around 2 days the guys as soon as they had a fixed they rolled it out not leaving enough time to properly communicate this to our players. But I agree that there should be clearer communication in these cases wherever possible.

 

If you do feel that you were affected financially by these errors, please let me know a bit more in detail and I can look into getting you refunded if that's the case.

 

/Ray

Hi @baldie, welcome to the Community :) I've asked the bonus department to look into this for you and more information regarding this will be attached via an onsite message soon, you should be able to see it when you log into your account.

 

/Ray

Hi @gordond, welcome to the Community :)

In order for the traders to give a concrete answer, I would need to contact them with a concrete bet you've placed on this. Can you please leave me the Coupon ID of your bet in a comment below and I'll look into it?

 

/Ray

@CristianPoker80 are you having the same issue when trying to wager the winnings like @successlaw mentions above?

 

Hi @Saywhatwhat unfortunately, that is true, based on the new regulatory changes initiated by the Belgian regulators, we won't be allowed to add any kind of bonus to players.

 

/Ray

Hi @Fufu, I've double-checked on the case and it seems that everything is ok and the payouts happened. Thank you for your patience.

 

Hi @Clarky, welcome to the Community :) The verification times usually take between 1 to 3 working days, so 2 days is still real in terms of verification. I had a look now though and they seem to have been approved. Thank you for your patience and do let us know if there is anything else we can do for you.

 

/Ray

Hi @Jayw, it is indeed because of the VPN. The issue here is that I can't have the blocks removed right away as there would be a need for a Proof of Address which was received via post ro picked up at the issuing office (signed and stampped). I know that you've already sent one which got approved however that one is not enough for this verification. There is a request on your account now, can you please upload it there?

 

/Ray

Hi @successlaw, it's odd that it looks like that indeed. Can you please delete cookies/cache and relaunch the slot to make sure that your session finished? Please also take a screenshot of the slot when launched. What happens if you try to wager on that slot?

 

/Ray

Hi @Linkk, welcome to the Community :) I would be happy to check and add you the Free bet if there is one missing from the promotion.

Can we please have the coupon ID of the bet you placed so we can have a closer look?

 

/Ray

Hi @alan365, thanks for contacting us, the guys are informed.

Hi @Krais, thank you for the pictures first of and for the quick reply. I had a look and they are indeed signed and covered as explained in the thread attached above so that's a good start. Unfortunately, it is not in my position to approve or decline them, but what I did is raise the priority of the verification a bit to speed things up for you. I'll keep an eye out for a response.

 

/Ray

Hi @Krais, welcome to the Community. :)

I see that my colleagues informed you about why this is not allowed, so I'll skip that part but I'm happy that it's clarified. Regarding the cards sent, they would need to be signed in order for them to pass verification so I would advise you to instruct the 3rd parties involved to sign the backside of the card on the white strip next to the CVV code. Once those are uploaded they will be queued into the relevant security line and our colleagues will analyze them in the shortest time possible.

There's no way in confirming any timeframe at this moment as the new pictures of the cards are yet to be received and the times also vary depending on the workload of the guys in security. It's worth mentioning that for obvious reasons this in not the average verification so the 1 to 3 working days verification times do not apply, but sa soon as you've sent them please give me a tag here in this thread and I can look into speeding this process up for you a bit if possible. Please let me know if you have any additional questions.

https://www.unibetcommunity.com/t5/Verification-Help/Tips-tricks-and-how-to-send-your-documents-for-verification/m-p/147798#M121

 

/Ray

Welcome back Racing fans, 

It's time to pick up where we left off and once again hand over this competition to our Racing enthusiast, @CharismaMan for some great fun and great value. 
The rules didn't change, all you have to do is copy the template posted below and post your picks before the Races begin.  

Prizepool:

1st. €30
2nd. €20
3-4th. €10 each
5-10th. €5 each
Prizes can be claimed in either Sports Free Bets or Poker Bonus points.

An important message to Swedish and Belgian players, please bear in mind that we are unable at the moment to block promotion participation on your Community profiles, but due to your country's regulation we are unable to add you any prizes if you participate in these offers.

HI @Nankya7, welcome to the Community and apologies for the confusion. You can now upload them in your account via the yellow verification bar. Please have a look at the link below for a broader explanation regarding how to send the documents for verification.

https://www.unibetcommunity.com/t5/Verification-Help/Tips-tricks-and-how-to-send-your-documents-for-verification/m-p/147798#M121

 

/Ray

Hi @David83, unfortunately there is no refund coming, on the bet there was a Profit Boost used and because of that the system didn't register it.

Bets would need to be placed out of cash money and no boost can be used on it.

 

/Ray

Hi @Fufu, welcome to the Community :)
Apologies for the delays with your transaction, I had a look and spoke to the guys in payments regarding it, I've been reassured that it should be processed and paid shortly. Although personally I'm unable to give you an exact timeframe, I have a feeling it's going to be sometime this afternoon :). Please let me know over any questions or concerns you might have.

If you feel this answer was helpful, please feel free to click the "Accept as Solution" button on this comment.

/Ray

Hi @CharismaMan, I checked your card and it seems you should be able to deposit and withdraw with it. You don't need to change anything, just continue using the new one to deposit and withdrawal.

 

/Ray

Hi @JackBrownDB, welcome to the Community :)
I had a closer look at this for you and the 500kr bet you placed was not registered by this reward because it was a prematch bet. By clicking on the reward, the explanations will show in the dropdown menu as well. They are still available, you just need to place a bet which is in line with the setup. Please let me know if there's anything that still needs clarifying.

/Ray

Marking this as solved but please let us know if you're still having difficulties depositing @Keithput.

Hi @Mh, welcome to the Community :). You can use the new bank account to deposit as long as it's your personal account. After the deposit happened and you have winnings, you can withdraw them to the same account. If this is not what you meant can you please go in a bit more detail over what exactly you would like to do?

 

/Ray