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72 issues

  1. Short-Stack Master, wrong alias for chip-leader

    While playing at the Short-Stack Master competition, I have noticed that when I take the chip lead the alias name that appears in the middle of the table is often not the one I am using. This happens very frequently and this last time it was not even the most recent alias name, it was one from a few days ago. I have always seen other chip leaders being represented by the alias they are using so I doubt others are seeing the same as me, but given that I use many aliases and don't want connections being made between them it's still a little unnerving.
    Status: New
    By avatarthief,
    • 1 comment
    • 75 views

  2. White loading screen in app+client every few minutes (+fix)

    I recently encountered an issue where every few minutes my client would pop up and show a white loading screen. On PC my tables would still be playable, however I was not able to do anything in the client (or see MTT lobby's) untill I restarted the client. I have heard multiple people with the same issue, some have had it for months without fix.
    It turns out that you can fix the issue by logging in on the unibet website and reading and/or removing all your messages and bonusses. This fixed the issue for a lot of players including me.



     
    Priority: No Priority Status: Fixed
    By RTAisOK,
    • 5 comments
    • 141 views

  3. Slider missing

    I don't know if this has already been mentioined. If i log in and hold the phone in horizontal position the hexapro slider is missing. If i turn vertically, then it appears.

    Priority: No Priority Status: Cannot reproduce
    By Xerka23,
    • 2 comments
    • 90 views

  4. Can't open the 5th cash table

    Don't know if it really is a bug or momentarily thing. I had open 4x nl4 cash tables and i couldn't open the fifth one, getting the message I already have the max amout of the tables open.
    If it was a ratholing protection, then it will allow me to open new tables, but the stack would be same as it was when i left the table...
    Priority: No Priority Status: Fixed
    By HardGain,
    • 4 comments
    • 106 views

  5. Invisible (missing) leave table button

    It happend before, but now I finally made a screenshot. 
    Hoovering over the "leave table" button makes it disapear. It happend rarely, but still annoing if you want to leave only one table. On the other table the button is visible
    Priority: No Priority Status: Closed (duplicate)
    By HardGain,
    • 2 comments
    • 37 views

  6. Software crashed

    The whole software crashed. Every table freezed. Logging out and in doesn't help.
     
     
    Priority: No Priority Status: Closed (won't fix)
    By fest_student,
    • 2 comments
    • 84 views

  7. Sensei meter disappeared from Banzai

    I noticed the sensei meter had disappeared. Last time I saw it the sensei had about 4x my stack. I looked at the lobby, the big stack was gone and there were several stacks around 4 €.
    Priority: No Priority Status: Closed (won't fix)
    By EatMoreNaga,
    • 2 comments
    • 69 views

  8. Banzai graphic issue on mobile

    This issue occurred while playing Banzai on mobile and switching between landscape and portrait mode. It happened multiple times during different playing sessions.
    So far, I noticed it only occurring while switching from landscape to portrait.
    Unfortunately, I couldn't find a way to reproduce it. It might be related to losing the internet connection or switching sections in the app.
    I'll add more details in the future in case it happens again or I find a way to reproduce it.
    Priority: No Priority Status: Need more info
    By Esir,
    • 3 comments
    • 131 views

  9. Technical error #4 when trying to register to 40c Supermoon flip

    After the last update I was trying to use my 40c Supermoon ticket to register to the flip tournament. I got the error #4 message like shown in the picture. This is for the flip tournament that starts at 16:50, while I was able to use my other ticket to register to the 15:50 one
    Priority: No Priority Status: Fixed
    By HardGain,
    • 4 comments
    • 56 views

  10. +1 option (add table) disappeared for a few moments while I was sitting at a banzai table, mobile app

    I had one banzai table and suddenly the +1 option disappeared for a few moments.
    I went through the apps main menu for a few seconds and when I returned to the table it reappeared.
    It's the 2nd time I notice this, the 1st time it lasted approx. 2 min until the option reappeared and i didn't leave the table.
    In addition to the public screenshots, I've attached a clip where you can see the bug and a picture with details about the OS version.
     
    Status: New
    By Phlo23,
    • 2 comments
    • 101 views

  11. White screen after timeout in desktop client, win 10

    After timeout, instead of being redirected to the login window, you get a white screen. You can't click on anything, you have to close and reopen the app.
    Internet connection when issue occured: mobile hotspot
    Expected result: redirect to login window
    Actual result: white screen
    Priority: No Priority Status: Fixed
    By Phlo23,
    • 3 comments
    • 72 views

  12. login and password every time

    Hi,
    is it ok I must type every time I login in, my username and password? In previous version It was not forgotten.
    Priority: No Priority Status: Closed (won't fix)
    By Ozzyholik,
    • 3 comments
    • 64 views

  13. Promo cashgame list retratction

    This has been there from the beginning. On mobile, the scrolled selection to Monday shortstack promotion PLO game lasts only from a second to two, before it retracts back to the beginning of list. Which hides it from sight on portrait view.
    Annoyance level: very high
    Behaviour model added to a screenshots of old rotary phone, and modern video.
     
     
    Status: New
    By Rushbie,
    • 1 comment
    • 97 views

  14. Backspace and other keys register twice in login UI on MacOS

    In the login interface on MacOS, when attempting to correct a mistyped username or password by using the Backspace key, the system erroneously registers the keypress twice, resulting in the deletion of two characters instead of one. This issue is also observable with other keys like the Tab key. However, the Space key functions as expected, deleting only one space per keypress.

    **Expected Result:**
    Each keypress (Backspace, Tab, etc.) should register as a single action.

    **Actual Result:**
    Backspace and Tab keys are registering as if pressed twice, thereby performing double the action for a single keypress.

    **Additional Info:**
    - The issue was not reproducible using the Space key, which functions correctly.
    credit to @orbit_white
    Priority: No Priority Status: Fixed - Pending release
    By Phlo23,
    • 10 comments
    • 140 views

  15. Multitabling on iPhone, one table becomes unaccessible

    Hi, today I played 2 x 2$ hexas simultaneously on my iphone 13 pro and 1 table crashed, I could not see the table, could not click on action tabs, and all I could see was the prizes that could be selected, even though the hexapro started. I can see my hand on the left of each image, but I can’t see the table. Also, one table worked perfectly (see images attached)
    After closing the app and re-logging everything was normal.


    Priority: Low Status: Need more info
    By Adistn,
    • 1 comment
    • 93 views

  16. Logout button Broken on mobile

    When clicking on the logout button on the mobile app I get you are logged out and then I get this error page, could be related to the white screen after timeout bug. IDK if it matters but the error gives a different version than that of my client.
    Internet connection when issue occurred: Wifi
    credit to @FeelsBadMan
    Priority: No Priority Status: Fixed
    By Phlo23,
    • 3 comments
    • 74 views

  17. Frozen Hexapro table while other games working

    I tried to open 7-8 hexa tables, 7 opened and I was able to play, only one was frozen (see the image below). I couldn't click on anything in that window, but I could hear a sound from the chips moving. 
    I tried later to identify the game in HH. I found a possible hand from that game, but since it was a large volume in a short period of time, I can't be 100% sure. I recommend checking the logs.
    Internet connection when issue occured: mobile hotspot
    Status: New
    By Phlo23,
    • 0 comments
    • 51 views

  18. Tournament info box doesn't change the chip value to blinds in real time

    The info box does not change the value to blind in real time. As you can se from the picture, the info box on the left corner shows the chip value in blinds, while I've chosen to show them in the table as chip value. The change happens always late in the info box. this happens always
     
     
    Status: New
    By fest_student,
    • 0 comments
    • 52 views

  19. Message of black belt achieved before it actually is and multiple times

    Regarding to black belt promo, i was still at brown belt while i went to lobby and had multiple messages of black belt achieved. Clock there says 23:04 -22:07 while i actually managed to get black belt arounf 22:30 which after i immediately took screenshot from table


     
     
    Priority: No Priority Status: Closed (won't fix)
    By Livertool,
    • 9 comments
    • 102 views

  20. Changing avatar breaks cash game ticket.

    Adding new cash table and changing new avatar for it ends up notification of insufficient funds and unable to play.
    First noticed when i was regged to sng and opened cash game table via entering cash game ticket. Chose different avatar from buy in screen and got denied playing. Tried again with not changing avatar and got in.
    Then tried is it the same if am playing cash game with ticket and adding another table with different avatar and got same error and on top of that i couldn't open another table even with same avatar. On top of that left the first table and tried to enter cash games again via that ticket and now i can't enter at all with that ticket. Tried multiple times, can it be fixed or @Stubbe-Unibet mind clearing it for only 9 flops left?

    screen-20240503-175359.mp4  
    screen-20240503-181329.mp4   PS. Hopefully poker team goes easy on me with jumping on/off the tables. Ain't ratholing, just testing you software 🙂
    Status: New
    By Livertool,
    • 3 comments
    • 68 views

  21. Log out don't keep you logged out

    Not much else to say, logging out succesfully, closing app and opening app again makes you still being logged in. Video says it all

    screen-20240503-135913.mp4    
    Status: New
    By Livertool,
    • 13 comments
    • 146 views

  22. Bluetooth audio with mobile app

    Others can judge if this is bug, only my equipment related or more common one but audio with bluetooth blugs is often laggy, delayed or totally missing audio for some parts. Quite a difference between using bluetooth: 

    screen-20240505-141009.mp4  And phone speaker:
    screen-20240505-141239.mp4   Could be just my device related but what speaks against it is that no such problems with other poker apps. 
    Status: New
    By Livertool,
    • 2 comments
    • 86 views

  23. I can see you!

    Third time this morning, once yesterday, once quite a while ago, managed a screen shot today. 
       Normally I fire up my tables and press sit out immediately so I can pick which tables to play, only going by stack size and position relative to other stacks. Normally I can't see who is at the table until pressing play and being dealt in, but some sort of glitch has let me see the other players before starting. The other twice this happened has been when playing, sitting out and opening a new table but this time it happened from the start. I opened 6 tables, and noticed on one all players were visible. 
     

       It's only a visual thing, no gameplay affected, but interesting.
     
    Priority: Low Status: On backlog
    By GR1ZZL3R,
    • 9 comments
    • 219 views

  24. Auto fill enabled

    Is it for purpose or positive bug, that i don't know but as i haven't read anywhere that auto login is once again allowed i thought i post it here.

    screen-20240503-122251~2.mp4    
    Priority: No Priority Status: Closed (won't fix)
    By Livertool,
    • 5 comments
    • 79 views

  25. Cannot remove MTTs from Favorites when using multiple devices

    This bug has existed since the inception of favorites and has been reported by many people. Basically syncing settings, in particular  "userFavoritesMTTList" from within the settings object, with the server storage is broken, and makes using the favorites feature between multiple devices almost unusable. 
    It seems like when you add or remove a favorite MTT or change any setting, the server storage updates with your new preferences perfectly fine.
    When your client has settings (with favorites in them) in local storage, which is the case for the desktop and mobile clients, then the client first retrieves the local storage favorites, then it retrieves the server favorites, it detects a discrepancy between server (source) and client (destination) as evidenced by the following log "[CSettings::UpdateMap] source size: 766, destination size: 784",  and then it logs "[CRlxNewTicketAwardService::StartService] Settings synced with the server storage".
    Now, what seems to be happening when your local settings get synced with the server storage is that it can only add or modify keys, but it can't remove keys from "userFavoritesMTTList" and probably same for anything else in the settings object so there might be a reason for it, but it breaks favorites. So what happens in the situation presented above, is that despite the server having only 766 favorites, the client will remain with 784. Now let's say the 766 favorites on the server contain 4 new favorites, now your client will be updated to 788 favorites, the 784 originally in local storage + the 4 new ones but it does not remove any of the ones that are no longer in server storage.
    In this scenario, as long as you change NOTHING on the client, no favorites, no settings, no table nudges, the server data will still contain the correct 766 and the other device where you have removed the MTTs will continue to be correct with 766. But the moment you change anything to the settings object in your client, including experiencing a table nudge out of your control, both the server and the other device get updated to 788, despite you removing a lot of MTTs on the other device.
    The fix is pretty obvious, but idk if it has any other problematic ramifications; when syncing the settings object and the local storage with the server storage, just remove the keys from "userFavoritesMTTList" that are no longer present in the server storage, which seems to work fine when updating the server storage. Alternatively, if removing keys causes other problems, just set the value of the key to false when removing, or true when adding, and only display the favorites that have a value of true. 
    You might also ask yourself, why does this psycho have 766 favorited MTTs? Almost all of those are old templates that are impossible to remove as they are not displayed in the client. Surely there will be no issues with an ever expanding settings object with unremovable favorites and table nudges 🤔. It will all probably be fine.  
    The Browser client, due to its lack of persistent local storage (or maybe it's just my browser that doesn't store stuff) is the only one that correctly updates from server storage, but obviously it will also experience similar issues when another device updates the server storage. 
    Status: New
    By FeelsBadMan,
    • 0 comments
    • 52 views

  26. Black Belt Flip

    Did anyone receive a ticket to that tournament? Given there are no players registered and it starts in 2 hours, I suppose the answer is no.
    I managed to make the black belt for sure, but did not receive any ticket.
    Priority: No Priority Status: Closed (won't fix)
    By labadabadu,
    • 3 comments
    • 59 views

  27. Logout and Timeout screen broken, redirects to main website page

    When you logout or timeout on desktop or android you end up on this screen:

    And after a few seconds (or after clicking authentication) you just get redirected to the main website page:
    Priority: No Priority Status: Fixed
    By FeelsBadMan,
    • 5 comments
    • 78 views

  28. Top up amount isn't displayed correctly/doesn't update in banzai

    Joint report with @FeelsBadMan
    After a few tests, we noticed the following:
    The amount for the top up option isn't displayed correctly. More precisely, it's not updated since the last similar action.
    In order to correctly update the info, the banzai table must be resized.
    Even if this bug appears, the correct amount is added to the player's stack.
    @FeelsBadMan's simple and concise conclusion:
      "it's just lacking a trigger to refresh with the correct data and wait till something does eventually trigger it"
    Added some clips with the bug and the steps described below.

    teest.mp4   stuck amount.mp4   Banzai_Texas_-_NL1_cg3a9e42_2024-04-24_10-08-12.mp4    
    Status: New
    By Phlo23,
    • 1 comment
    • 102 views

  29. Blank screen when checking messages.

    This seems to be happening since the last update, not affecting anything just mildly annoying.
     
    I open the client and have a message.

    Click it and get a blank page
     

    Message icon has disappeared and I have to go to main site to view messages.

     
    Priority: No Priority Status: Fixed
    By GR1ZZL3R,
    • 4 comments
    • 67 views

  30. Sensei activated only after 100bb

    Ain't it suppose to be 50bb? Didn't activate for me or others today, at some point someone reached over 100bb and he became sensei (no pic of it, you have to take my word on it)


    Priority: No Priority Status: Closed (won't fix)
    By Livertool,
    • 2 comments
    • 54 views

  31. Laggy shop & no notification

    Happened two times today so probly related to update. Shop don't register buys until you leave app and then it does as many buys as you pressed buy button. Also no notification for received ticket. I don't mind that i bought 4 hexa tickets earlier thou was planning to buy only 2 but don't really want 3 banzai tickets so @Stubbe-Unibet would you mind deleting 2 of them and return points?

    screen-20240423-123314.mp4    
    Priority: No Priority Status: Fixed
    By Livertool,
    • 3 comments
    • 63 views

  32. Money Gone

    All the money in my account has gone.  The contact and community page cannot be found.
    Please advise
    Priority: No Priority Status: Closed (won't fix)
    By zeon690,
    • 1 comment
    • 37 views

  33. Login error

    Getting this when I try to log in

    Priority: No Priority Status: Fixed
    By Samba,
    • 4 comments
    • 88 views

  34. Unibet Gameplay Issue

    Hi this issue has happened to me a few times now where it's a black screen and can't see any cards. I have attached a screenshot. 
    Priority: Low Status: Need more info
    By shipallin,
    • 5 comments
    • 125 views

  35. Mobile app don't respond

    Happened 3 times playing banzai within approx 30 minutes. Suddenly just everything frozen, minimizing app didn't help, only when message asked "do i want to close app cause it ain't responding" or closed it myself it started to work again. Played via hotspot wifi.

    screen-20240412-121953~3.mp4   This one has still some sounds going at background thou nothing else happening

    screen-20240412-120247.mp4    
    Status: New
    By Livertool,
    • 1 comment
    • 129 views

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