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83 issues

  1. Sensei meter disappeared from Banzai

    I noticed the sensei meter had disappeared. Last time I saw it the sensei had about 4x my stack. I looked at the lobby, the big stack was gone and there were several stacks around 4 €.
    Priority: No Priority Status: Closed (won't fix)
    By EatMoreNaga,
    • 2 comments
    • 80 views

  2. Busted table always gets priority whenever it's your turn to act

    Table priority works well in general, possibly one of the best so I wouldn't change it, but whenever there's a table where you have busted the tournament that table gets permanent top priority. As you can see in the video, whenever it's your turn to act on any table, the busted table pops up in front and not the table that you have to act on. If you close that busted table, the next busted table will be top priority. If you have any kind of overlap you urgently have to close every busted table to not have it cover your active tables. Possibly same issue on mobile since after having a busted table, no other table can pop up in front until you close that busted table, which can't be good when mobile tables are always overlapping. 
    Sometimes, the busted table won't even let you get to the table where it's your turn to act without clicking the busted table first, as you can see in the first video I am spam clicking the table and it just won't let me put it on top. I even fold a hand at second 36 and it still doesn't put the table on top.
    o    When did issue occur: All the time for the past 2 years, probably since the last table priority update. 
    o    Which client(s) are impacted: Desktop and Mobile Android
    o    Info about your device: Desktop Windows 10 and Mobile Android 12
    o    Recording date and device:
           - 1st on the 20-03-2024 on Desktop client v3.35.0
           - 2nd on the 19-03-2024 on Desktop client v3.34.0

    Table Prio bug catastrophic.webm  
    Table Prio bug.webm  
    Priority: Medium Status: On backlog
    By FeelsBadMan,
    • 1 comment
    • 68 views

  3. Column sorting

    On tournament schedule if I sort any column descending (for example bui-in) then click another tab (for example promotions) and go back to schedule, column is sorted but ascending.
    Priority: Low Status: On backlog
    By Greg8,
    • 1 comment
    • 80 views

  4. Mobile bet slider issue

    Bet slider keeps returning to "min" when trying to swipe to "max" if you don´t manage to hit it perfectly. Happens when stack is short and slider only has "min" and "max" options available.
    Happens all the time, for years and every android version or device that i have used. 
    2:34 has the bug, rest of the video just showing that otherwise no problems with bet slider when it has more than just min/max options.
     
     
    Priority: Low Status: On backlog
    By Livertool,
    • 3 comments
    • 119 views

  5. Short-Stack Master, wrong alias for chip-leader

    While playing at the Short-Stack Master competition, I have noticed that when I take the chip lead the alias name that appears in the middle of the table is often not the one I am using. This happens very frequently and this last time it was not even the most recent alias name, it was one from a few days ago. I have always seen other chip leaders being represented by the alias they are using so I doubt others are seeing the same as me, but given that I use many aliases and don't want connections being made between them it's still a little unnerving.
    Status: New
    By avatarthief,
    • 1 comment
    • 89 views

  6. Hero chips covered during play by chip assets

    I've recorded this bug 5 times in 2 days this week and last week, probably happened more times. 
    The hero chips and parts of the villain are covered by the chip assets that are meant to be the blinds in front of the player, and not on top of the player, something is going wrong with the animation of the chips. Also as can be seen in one of the screenshots, someone making an action does not reset everything as it would for other bugs; the chip assets remain on top of the chip numbers.
    Steps to reproduce:
    Play hexapro Have chips covered Fold See that you actually had 0.3BB behind Cry I've attached logs for this bug, it turns out that the tupdate arrives after blinds or deal instead of arriving after the finished winner of the previous hand, every single time the bug occurs, and since these payloads don't come in the right order it doesn't animate it correctly anymore. Whichever solution is being used to deal with the asynchronicity of tupdate doesn't seem to place / execute them in the right order. In addition, spawning the blinds there and then moving them in front seems a bit dangerous, who's to say that even if the asynchronicity issue gets fixed there won't be another issue that will stop that animation from playing out, the location where the blinds spawn should probably be changed as well.
    Also this might be a coincidence, but in both days 4 out of the 5 occurrences have happened around 16:20 UTC with one happening at 19:40. Maybe worth checking if there was some sort of cronjob running at that time. Won't remove the need to fix the underlying issue, but maybe would fix it temporarily if there really is something there and it isn't just a complete coincidence. Had another one that wasn't in that time frame, so seems less likely now.
     

     
    Added logs, screenshots and a list of the hands that had issues with IDs. These were not the only ones just the ones that I managed to screenshot 
    Priority: Low Status: On backlog
    By FeelsBadMan,
    • 0 comments
    • 91 views

  7. Mobile tournament lobby jam

    Happened few times, after searching tournaments by name that lobby jams and stays jammed until you do something else like visiting promotion section in this case. After that works just fine again.
     
    Status: New
    By Livertool,
    • 5 comments
    • 213 views

  8. Money Gone

    All the money in my account has gone.  The contact and community page cannot be found.
    Please advise
    Priority: No Priority Status: Closed (won't fix)
    By zeon690,
    • 1 comment
    • 43 views

  9. +1 option (add table) disappeared for a few moments while I was sitting at a banzai table, mobile app

    I had one banzai table and suddenly the +1 option disappeared for a few moments.
    I went through the apps main menu for a few seconds and when I returned to the table it reappeared.
    It's the 2nd time I notice this, the 1st time it lasted approx. 2 min until the option reappeared and i didn't leave the table.
    In addition to the public screenshots, I've attached a clip where you can see the bug and a picture with details about the OS version.
     
    Status: New
    By Phlo23,
    • 2 comments
    • 118 views

  10. Login error

    Getting this when I try to log in

    Priority: No Priority Status: Fixed
    By Samba,
    • 4 comments
    • 103 views

  11. Mobile app don't respond

    Happened 3 times playing banzai within approx 30 minutes. Suddenly just everything frozen, minimizing app didn't help, only when message asked "do i want to close app cause it ain't responding" or closed it myself it started to work again. Played via hotspot wifi.

    screen-20240412-121953~3.mp4   This one has still some sounds going at background thou nothing else happening

    screen-20240412-120247.mp4    
    Status: New
    By Livertool,
    • 1 comment
    • 140 views

  12. Can't open the 5th cash table

    Don't know if it really is a bug or momentarily thing. I had open 4x nl4 cash tables and i couldn't open the fifth one, getting the message I already have the max amout of the tables open.
    If it was a ratholing protection, then it will allow me to open new tables, but the stack would be same as it was when i left the table...
    Priority: No Priority Status: Fixed
    By HardGain,
    • 4 comments
    • 115 views

  13. Invisible (missing) leave table button

    It happend before, but now I finally made a screenshot. 
    Hoovering over the "leave table" button makes it disapear. It happend rarely, but still annoing if you want to leave only one table. On the other table the button is visible
    Priority: No Priority Status: Closed (duplicate)
    By HardGain,
    • 2 comments
    • 45 views

  14. Audio gone until restart

    When disconnecting an audio output device either intentionally to switch devices or accidentally by moving a cable or battery for bluetooth headset running out) and reconnecting it Unibet completely loses audio with no way to regain it until you restart the software. It's the only app that does this. As you can see in the videos Unibet has no audio, while Stars recovers audio immediately without pressing any buttons.
    I've tried everything to recover audio on unibet without restarting, every in client audio setting, mute unmute, force the default audio device in windows, removed and readded the device, enabling and disabling the device, different headset, different PC.  
    Sometimes, albeit rare, the client starts with no audio, which you won't realize until you start playing, If it would have any way of recovering audio then this would not be a problem.
    When multiple devices are connected it successfully moves from one to the other, which was broken a few months ago, but now works, so it's a good workaround, but when only one device is connected then it won't work properly. @Phlo23 has also performed some tests of this issue and could not reproduce it, which is odd cause I have it on multiple PC's.  
    o    When did issue occur: All the time for a long time.
    o    Which client(s) are impacted: Desktop
    o    Info about your device: Windows 10 & Bluetooth True Wireless Headphones JLab or Wireless Headset Sennheiser or wired generic headset or bluetooth speaker
    Video example of Unibet sound not working: 

    Audio bug Unibet.webm Video example of Stars sound working: 
     

    Audio bug Stars.webm  
    Status: New
    By FeelsBadMan,
    • 2 comments
    • 130 views

  15. The Client Sound Dies v3.35.0

    Hi. I have a relatively fresh install of Windows 11, and I sometimes experience a loss of sound that is isolated to the Unibet Poker client. At first I thought it was somehow connected to my sound setup, but it has happened repeatedly now and all other sounds on my system work as far as I can tell. I think usually the client will start out working and then after some time it's like the sound will die and I don't hear any sounds from the client. I am currently using headphones through my monitor. I have an LG 4k Display 32UK550/UL500. Windows says the display is using "HD Audio Driver for Display Audio". When it dies, I usually open a Youtube video to confirm that my sound is still working. Restarting the client will bring back the sound.
    Priority: No Priority Status: Closed (duplicate)
    By Insideman,
    • 2 comments
    • 78 views

  16. White loading screen in app+client every few minutes (+fix)

    I recently encountered an issue where every few minutes my client would pop up and show a white loading screen. On PC my tables would still be playable, however I was not able to do anything in the client (or see MTT lobby's) untill I restarted the client. I have heard multiple people with the same issue, some have had it for months without fix.
    It turns out that you can fix the issue by logging in on the unibet website and reading and/or removing all your messages and bonusses. This fixed the issue for a lot of players including me.



     
    Priority: No Priority Status: Fixed
    By RTAisOK,
    • 5 comments
    • 153 views

  17. Logout button Broken on mobile

    When clicking on the logout button on the mobile app I get you are logged out and then I get this error page, could be related to the white screen after timeout bug. IDK if it matters but the error gives a different version than that of my client.
    Internet connection when issue occurred: Wifi
    credit to @FeelsBadMan
    Priority: No Priority Status: Fixed
    By Phlo23,
    • 3 comments
    • 78 views

  18. White screen after timeout in desktop client, win 10

    After timeout, instead of being redirected to the login window, you get a white screen. You can't click on anything, you have to close and reopen the app.
    Internet connection when issue occured: mobile hotspot
    Expected result: redirect to login window
    Actual result: white screen
    Priority: No Priority Status: Fixed
    By Phlo23,
    • 3 comments
    • 76 views

  19. Flip Satty: 3 handed w 2 seats, hero comes 3rd with the 2nd best hand off equal stacks???

    IDK if this is me being ignorant, a convoluted rule or a niche bug (Its probably my ignorance).
    This is the FT. we are on the nut bubble for 2 seats. I have an identical stack as Terro (I checked this in the HH).
    I have the second best hand at showdown but somehow Terro has come 2nd and won the seat while I have bubbled. 
    Really struggling to work out what has happened here.
    I would have assumed that I came 2nd as I have the 2nd best hand here. That seems reasonable.
    If it is based on position then I think I should also win, as in situations where an indivisible chip is being awarded in a split pot I believe it always goes to the player to the left of the button as they have the positional disadvantage. This also seems reasonable.
    Another option would be for us to split 2nd place 50/50 ie we each get a 25 Euro ticket / bonus points. Again, this seems reasonable.
    I can't really imagine how Terro wins unless the software just randomly picks a player 50/50 to win. This would be an absolutely WILD way to decide who wins but maybe this is how the software works? 
    Is there an explanation in the rules somewhere how situations like this are calculated by the software?
    Many thanks everyone!
     


     
    Priority: No Priority Status: Closed (won't fix)
    By Wizard,
    • 4 comments
    • 88 views

  20. Software crashed

    The whole software crashed. Every table freezed. Logging out and in doesn't help.
     
     
    Priority: No Priority Status: Closed (won't fix)
    By fest_student,
    • 2 comments
    • 93 views

  21. Using search in browser with phone that has notch for front camera

    I mean phone like this for example

    When i enter the seach function in browser version, keyboard comes up and also whole screen moves up little bit so search bar gets hidden underneath the camera notch: (added black in there as an example how i can't see what is written cause screenshot don't save camera notch)

    If i then turn to landscape mode (which with you can see what you write) the search bar is way out of position

    but it gets to correct position when i press magnifying glass on right

    If i then go back to portrait, once again search bar is out of position

    It was kind of hard to explain hopefully it made some sense and hence should be easy to check your own.
    Not such big problem with unibet cause you have app for poker but first i came up with this at pokerihuone and tried if it is same with unibet browser and it is.
    Using gboard as keyboard, don't know if other keyboards acts differently and do they move page upwards in portrait mode when you write on search bar.
    Status: New
    By Livertool,
    • 0 comments
    • 63 views

  22. Potential security issue on android tablet

    The tablet demo'd is: 
    Samsung S8 Ultra 5G
    Software on tablet OS last update : 8th March 2024 
    Samsung One UI Version 6.0
    Android Version 14
     
    Bug is that when you exit the app, by swiping up and leaving Unibet, the app closes and is no longer present as a background app running, however when you re-open it , it doesnt ask you for a user name or password, so if you have exited the app, and leave your tablet unlocked anyone can open unibet with full access to your account. 
    Video to demo below, (in the video there is 1 background app running but that is the screen recorder, when you click background apps unibet isnt listed after you have closed it, despite it bypassing the login screen when you reopen it).
     
    Video demoing attached to this report.
     
    Priority: No Priority Status: Closed (won't fix)
    By SkilfulPoker,
    • 5 comments
    • 97 views

  23. Mobile backspace slow to respond

    It takes multiple press of backspace before letters start deleting when using search bar. I think there has always been occational glitches but today seems to be far worse.
    Tried logging out and closing other open windows of phone to see if it is memory deleted or something but nothing helped and problem happened with all attempts.
     
    Priority: No Priority Status: Closed (won't fix)
    By Livertool,
    • 5 comments
    • 90 views

  24. App freezes at login on android tablet consistently need to switch out and back in to unfreeze

    I have noticed this bug consistently for over a month, I have noticed it on the following two tablets:
    Samsung S8 Ultra
    Samsung S8 Plus
    The version demod in the attached video is on the S8 Ultra
    Samsung UI 6.0
    Android version 14.
    When you first log in the app consistently freezes, and you have to switch out of the app and switch back in to unfreeze the app. - see video for demo.
    Priority: No Priority Status: Closed (duplicate)
    By SkilfulPoker,
    • 1 comment
    • 70 views

  25. Cashgame sitout/leave table button vanishes

    This is a pretty unimportant bug, sometimes, when you play multiple tables of cashgames and you mess with the sitout states, for example you want to sitout on 3 of your 6 tables, but then a player joins so you change your mind on one, you can end up with one of your tables, usually a different one than the one you were messing with having the leave / sitout button vanish, and it only comes back when you resize the table or you press X and then no don't leave, and in that moment the sitout popup appears. So it seams that something in between the button disappearing and the popup appearing gets stuck somehow. I've checked the logs too, nothing seems out of the ordinary, "sitout mode changed" seems to trigger fine, sitoutmode seems to update fine, it's probably just an animation hiccup for which there are no logs in this build.
    In the following video example you can see it happening, obviously I'm messing with the sitout states more to be able to trigger it within a few minutes of play, but it does happen naturally in the wild during normal use, without spamming, as it has happened to me in the past and was reported by @comanimaltoo in January (screenshot of his issue attached below, the banzai table) and reported by @GR1ZZL3R in november 2023 with multiple people confirming that they have also had it.
    What is going on in the video at the bottom where it's cut off, left bottom I open the popup and unclick leave next bb at all tables, right bottom I just open the popup don't click anything, middle left I click to open the popup and it vanishes with no popup. I have done multiple sitout state changes before that though.

    sitout cash games vanish.mp4 @comanimal screenshot


     
    @GR1ZZL3R video


    grizzler report.mp4  
    Status: New
    By FeelsBadMan,
    • 0 comments
    • 83 views

  26. Hand replayer will occasionally (often) not show the showdown hand when replaying

    This tends to happen when playing multiple tables (in this case 4) and very rarely if ever when playing just 1 table. Replaying a hand and going through the hand with next next next, you eventually reach the end of the hand, no more nexts but the showdown hand (if it's non allin) does not get revealed, you need to go to a different hand and back to be able to see the showdown hand again. Sometimes you can just go back a move and replay to see it but sometimes that doesn't work either. Looks like the next button did go through all the moves and they just didn't get displayed, this became particularly obvious when I had to hit previous a few times for anything to change. Today in a 15 minute session of 4 tabling I had this bug for 3 different hands and multiple times per hand. It happens all the time, kinda random but pretty easy to replicate if you try a bunch and follow the steps.
    It's not a necessity to press next fast, maybe it happens more that way but even pressing it slowly has the same issue.
    Improvement suggestion: I've made this suggestion in the other HH bug thread but this is where this suggestion really helps because if showdown cards are never hidden during replay then this bug is mostly harmless. Would be nice if showdown hands would be shown for the entire duration of the hand and not hidden, There is no need to hide the cards on the table replayer because during play you want all information as fast as possible. So while replaying, it would be nice if you could see the showdown cards revealed preflop flop turn and river, and not just on the river, just like we can see the Hero cards for the entire duration of the hand.
     
    Video 1: First try the showdown cards don't appear, 2nd try they do after moving to a different hand and back.
    Video 2: First try the showdown cards don't appear, 2nd try they do after hitting previous action once and next again.
    Video 3: First try showdown cards appear, 2nd try same hand showdown cards do not appear anymore, 3rd try after moving to a different hand and back again they do not appear, 4th try it they still don't appear, 5th try they finally appear.
     

    No showdown 3.mp4    

    No showdown 2.mp4  
    No showdown 1.mp4    
    Status: New
    By FeelsBadMan,
    • 0 comments
    • 73 views

  27. Tournament info box doesn't change the chip value to blinds in real time

    The info box does not change the value to blind in real time. As you can se from the picture, the info box on the left corner shows the chip value in blinds, while I've chosen to show them in the table as chip value. The change happens always late in the info box. this happens always
     
     
    Status: New
    By fest_student,
    • 0 comments
    • 56 views

  28. login and password every time

    Hi,
    is it ok I must type every time I login in, my username and password? In previous version It was not forgotten.
    Priority: No Priority Status: Closed (won't fix)
    By Ozzyholik,
    • 3 comments
    • 69 views

  29. Deleting an in play alias breaks the tournament infobox and the tournament lobby "eye"

    When you delete the alias that you are currently using at a tournament table the infobox will no longer show your position, instead it will only show a "-" and the tournament lobby "eye" feature that puts your alias and chips at the top remains stuck in the state it was when the alias got deleted, no longer updating. This bug has appeared a few years ago, before that deleting an alias would not break any of this. 

    Delete alias bug.webm  
     

    Status: New
    By FeelsBadMan,
    • 0 comments
    • 66 views

  30. No pause popup

    When tournament is playing hand for hand and every hour pause emerges there is no popup with stats and hexa link (browser client, dunno app).
    Status: New
    By Greg8,
    • 0 comments
    • 61 views

  31. Frozen Hexapro table while other games working

    I tried to open 7-8 hexa tables, 7 opened and I was able to play, only one was frozen (see the image below). I couldn't click on anything in that window, but I could hear a sound from the chips moving. 
    I tried later to identify the game in HH. I found a possible hand from that game, but since it was a large volume in a short period of time, I can't be 100% sure. I recommend checking the logs.
    Internet connection when issue occured: mobile hotspot
    Status: New
    By Phlo23,
    • 0 comments
    • 57 views

  32. Missing hand actions blinds in HexaPro games

    From time to time in Hexapro you would end up in a hand where nothing happens, no cards dealt, no blinds posted, nothing, until a clock appears above your avatar (the timebank) one you click it if you even notice it, the entire hand and action appears, usually you'll just end up sitting out. This happens to everyone at the table, all 3 are experiencing the same issue at the same time. This is due to the tupdate transmission that I think normally initializes the stacks before the blinds get dealt ends up being sent after the init, blind, deal and pturn instead of it being sent first as a new hand starts, and that breaks everything until someone makes an action that forces an update. This typically happens when there is increased traffic particularly in hexapros, but during the latest Hexa Mania promotion there have been little to no issues on my end, but at least one person has reported one such issue.    
    Priority: Medium Status: On backlog
    By FeelsBadMan,
    • 0 comments
    • 59 views

  33. Cash loyalty rewards do not show up in Notifications

    Not as much of a bug per se, more so an improvement. Usually when you receive any kind of reward you will get a notification that you won it and what you won, otherwise there isn't any real way to keep track of the rewards you receive other than keeping track of all your balances at all times. But for a while Cash rewards from the loyalty system don't get a notification anymore and they probably should, just to have less confused people not knowing if they got it and less support contacts. The money has been received, just no notification.

    loyalty cash reward.mp4 Also reported by @ScaryOne in september 2023 😅

    and reported by @comanimal in october 2023

    Priority: No Priority Status: Backlog candidate
    By FeelsBadMan,
    • 0 comments
    • 68 views

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