RayL

Cheers for confirming it's fixed @Livertool, was honestly scratching my head over this as it runs on a system that I don't have access or any training on + guys tend to be on holidays these days ergo not the easiest to solve quickly. /Ray

Hi @JoffaD, welcome to the Community :) That sounds about right I'm afraid, in case of a mistake the bets are always voided and reset as keeping it going it would be unfair for the rest of the player who didn't have a hand in the first place. This happens as well in Roulette for example when the ball doesn't make 3 complete revolutions around the wheel. All bets get postponed to the next round. It's a an action that is taken keeping in mind the collective good and at the same time makes sure the game is dealt and played properly. /Ray

Hard work pays off @GR1ZZL3R , the crew has never been more dynamic. Tickets are extended :)

The tournament where you could have used the ticket was on the 24th @traart, it can't be used anymore. Whenever we'll have another freeroll, we will issue a new one.

@Hello_World, got an answer back and it indeed seems that I was wrong regarding the terms however the outcome doesn't change based on terms and conditions C.14.5: "On all bets related to yellow/red cards, booking points, etc., only cards shown to players which at that moment are on the pitch are valid for settlement purposes. Cards, disciplinary actions, suspensions, imposed on any other individual which at the moment of the sanction is not, or should not, be actively playing on the pitch, as well as disciplinary measures taken after the game has officially ended, are disregarded." Thus, the settlement is correct, please see attached video as the final whistle has been blown, without the card being awarded. As per Bundesliga website, the card was awarded at 90'+6. The match ended at exactly 90'+5:00 as per video. https://www.bundesliga.com/en/bundesliga/matchday/2019-2020/17/sc-paderborn-07-vs-eintracht-frankfurt/liveticker

I might very well be in the wrong @Hello_World, my sincere apologies for that. Managed to get hold of one of our Sportsbook experts and he confirmed that I'm in the wrong on this one. I will raise a ticket and have your bet double checked and resettled by our traders.

Hi @Obies, welcome to the Community :) Can you please leave us a Coupon ID of your bet below in a comment? We can double-check your bet with our traders based on that. /Ray

Hi @Mihai2, we had a look at your account and I'm unable to find the exact rounds shown in your screenshots. Can you please mention the exact date when these bets were made? Based on that our Casino expert can have a closer look and advise us on what happened. Furthermore, the service here in the Community is not something I would call "instant" or Live Service, although we do our best to be as quick as possible, if you're in need of an urgent answer, you can contact our Live Chat service https://www.unibetcommunity.com/t5/Unibet-how-to-s/Live-chat-How-to-get-in-touch/m-p/167367#M166 /Ray

Hi @pledman, "legal"? Sure! Bonuses are exactly what they imply, a Bonus, and not a right. Not giving a player a Bonus has nothing to do with legality whatsoever. The system is up and running, proven to credit Bonuses on a daily basis so that can't be the issue either. Eligibility to bonuses is another thing though and I'm afraid that the algorithm that decides what factors are taken into consideration are secret so I can't go into too much detail regarding them. But just so we have our facts straight, the total amount of your deposits do no account up to the amount you claim to have deposited. Not that it has anything to do with the issue at hand and even if it does it's not the only factor that would make you eligible for a Bonus, just thought since we're talking, the least we can do is be accurate without distorting any facts. /Ray

Indeed @Hello_World, if you would have placed a bet on +3.5 goals full time and the 4th goal would have been scored in overtime it wouldn't have been taken into consideration. Only markets that specifically state "Full-time + overtime" would be the ones that take into consideration anything after the 90th minute.

Hi @Lauta2811, sorry for reacting a bit too late to this, I see the match concluded already, did you manage to place the desired bet though? /Ray

Hi @Hello_World, cards, goals or any other market are only included in overtime if it's stated on the bet. The second card is given in 90+6 minute, I'm afraid it doesn't count for the 90 minute timeframe that you've placed your bet on.

Hi @Gemster, welcome to the Community :) Some screenshots would indeed be appreciated, based on them we can pinpoint the exact bets if your screenshot shows the hand ID's and the time. I'll do my best to investigate and advise you. Can you please leave them in a comment below? /Ray

An infectious song this one. Not sure what it's about besides the obvious but it's playing at maximum volume. 🤣

I called it last year, there's no escaping the might of MC :Rofl:

Hi @Alanski, welcome to the Community and thanks for the intervention @Nikzzzz . The system is calibrated to reflect the terms so Nikzzzz is not wrong here although the voting can sometimes up to 72 hours, however, if you guys feel that one of your bets might be an exception please always feel free to contact us. @Alanski, I see you already reached out to our Customer Service colleagues and they made sure your bet is voided as desired. I'm closing this issue as it's already taken care of but please feel free to let us know if there's anything else we can do for you guys. /Ray

Hi @Karhu, welcome to the Community :) Although we strive to have a broad betting option on all games, that is not always possible. I've checked now and the option seems to be available on some matches, but as mentioned, we can't guarantee they will always be available on all games. /Ray

Hi @killieroy , welcome to the Community. I've reached out to your local marketing team and have been advised that after careful consideration our marketing team has decided to block further offers on your account as per our terms in the 13.1/ 13.3 section. Apologies for the confusion regarding this, this manifests in you not being able to opt into promotions, thus them not being credited. We have also set up an official onsite message as well informing you about this. Please let us know if there's anything else we can do for you. /Ray

Hi @Thurddzz, added now

Hi @Racing, I will need to advise you to contact our Live Chat service in order to solve this issue, the link below will direct you on how to do that. https://www.unibetcommunity.com/t5/Unibet-how-to-s/Live-chat-How-to-get-in-touch/m-p/167367#M166 /Ray

@wwaanneess, Is it an Iphone that you have? I experience the same thing when trying to install apps that are large. Seems to be "policy" https://discussions.apple.com/thread/7972232

I'm sorry @Racing, I might be "thick" but I am unable to trace that bet in your account's history. Can you please share a screenshot showing the full betslip showing your selection, coupon ID, time that it was placed and so on?

This was indeed mentioned time and time before, not sure what to do with it though. In my personal humble opinion, it's not offensive. It has nothing that might offend anybody unless you have wetfelinofobia. :)

Hi @Racing, can we please have a Coupon ID if the bet in question? With a concrete example of a bet I could investigate further for you with our traders. Leave it below and we'll get in touch with our traders. /Ray

Hi @Jhonnytorro for coupon 2308024090 your bet on Yes (Silva de Goes, Rodrygo) To score & give an assist. Upon further checking, we have confirmed that Silva de Goes, Rodrygo scored a goal at minute 53' , however, he was not awarded an assist by the official report of UEFA for the goal at minute 64' as it was not considered as ball pass, therefore, customer's bet has been correctly settled as lost. /Ray