RayL

Thanks for being cool about it @successlaw, if there's anything in the future, we're always here to help :)

@Geri94, the bet in question was resettled, and since I missed the fact that your bet was not a combination bet, but a system bet, your winnings are added as well. Sorry for missing that the first time :happyshy:.

Hi @Geri94, I've sent your bet to be checked and adjusted by our traders now. This won't make a difference in the overall settlement of your 3way combination though as there's another match that lost as well on it. It's more to have the information clear over what happened and adjusted if an error happened. I'll let you know once it's fixed. /Ray

Sorry for being a bit late @successlaw with a response. Double checked on it and couldn't find any reason for this bet not to be eligible so I've added you the Free Bet manually now. I've also brought this issue to the attention of the guys who were running this promotion. Thanks for flagging. /Ray

Scroll right to see rewards :). StepStageNameDescription1aVisit the full tournament scheduleFrom the main lobby, select "Tournament" then click the "View Full Tournament Schedule" button50 Bonus Points1bPlay NLHEJoin any NLHE cash game and reach the flop 10 times1cPlay a Sit & Go tournamentIn the main lobby, choose "Sit & Go" then choose either 2 or 5 seats, select a stake then press the "Join" button. Finish the Sit & Go to complete this objective. 2aPlay tournamentsPlay any multi-table tournament that has a €1 buy-in or higher for three days in a row€1000 GTD Mission Special ticket + 5 Temple Tumble free spins2bMake more flushesMake a flush in Omaha cash games {3} times2cPlay a Unibet Open satelliteIn the main lobby, choose "Tournament", then "Full Schedule". Filter to Unibet Open satellites by using the "Unibet Open" checkbox. Register for a satellite and finish it to complete this objective. 3aPlay a Deepstack tournamentPlay any non-freeroll multi-table tournament with the word "Deep" in the name€2 HexaPro ticket3bMore HexaPro!Play at least one HexaPro tournament 3 days in a row3cNLHE BlackjackBe dealt {20} cards with a value of 10 or higher at any NLHE cash game stake 4aFamily Hold'em potReach a flop with at least 4 other players in a Hold'em cash game€3000 GTD Mission Special ticket + 10 Temple Tumble free spins 4bDouble up in PLOReach 200 big blinds (double the maximum allowed starting stack) in an Omaha cash game4cBounty HunterEliminate at least one player from any non-freeroll multi-table tournament with the word "Bounty" in the name 5aHexaPro 3 x 1.5xGet into 1.5x multiplier Hexapro 3 times€5 MTT ticket + 500 Bonus Points5bMore MTT cash!Finish in the money in any non-freeroll multi-table tournament {2} days in a row5cNLHE ShowdownWin at least {3} hands at showdown in any Hold'em cash game on {3} separate days within {7} days period February is here and we’ve got some new exciting poker promotions, check them out below. Jackpot Mania 32 Jackpots (1.000x hexapro multipliers) guaranteed to go out - worth €100.000You’re at least five times more likely to see a HexaPro Jackpot on the eligible stake compared to normal probabilities.(1.000x multiplier is guaranteed to hit within 20K games, whereas the regular probability is 1 in 100K and not guaranteed).A countdown in the HexaPro lobby will count down from 20.000 so you can keep track. The lower the number the higher your odds! (Counter resets when a jackpot is hit)Casino-brands with HexaPro are also included in this promotion as we’re changing the game probabilities themselves.Maria Casino (NO, DK), Bingo.com (NO), High Roller (NO), VladCazino, iGame (FI) Dates: Feb 3rd - ??. Promotion will end once the 32nd Jackpot is won. Estimating it will run for around 1 month. URL: https://www.unibet.eu/promotions/poker-promotions/jackpot-mania Exclusions: Sweden Unibet Online Series VII USPS €400.000 GTD prizepool across 84 tournaments with a €100.000 Main Event€25.000 worth of leaderboard prizes. (*SE & DK excluded here)€5.000 Champions Showdown and special winner-avatars – win an event and get extra rewards!Buy-in at your preferred level – Nano, Low, or High. There’s a leaderboard for all categories plus one for overall summarizing these three. Dates: Feb 3rd – Feb 16th URL: https://www.unibet.com/promotions/poker-promotions/unibet-online-series Exclusions: Sweden and Denmark are excluded from the leaderboard parts. SE+DK players can still play the big tournaments, and if they win one, they are still eligible for the Champions Showdown tournament. Valentine’s Mission <3 USPS Log in on February 14th and you’ll receive two Freeroll tickets to use in exciting Flip Tournaments or Turbo Tournaments worth €4.000 – you choose the tournaments on the day.You can also start a fun Valentine’s Week Mission from Feb 10th-Feb 16th for a seat at an exclusive €4,000 Freeroll! Mission requirements:Play a Unibet Online Series 7 event.Play HexaPro and reach a multiplier of 3x or higher. Dates: Feb 10th – Feb 17th (Mission available 10th – 16th) URL: https://www.unibet.com/promotions/poker-promotions/valentines-day (Page not updated yet. Expected ready from Feb 7th) Exclusions: Sweden. Denmark is excluded from the Mission part but can play the freerolls on Feb 14th. Unibet Open Dublin USPS 5-day Poker Festival in Dublin.Highlights:€1100 Main Event with three Day 1s.€2200 High Roller#QUEENRULES ladies eventWelcome DrinksPlayer’s PartyWe run satellite tournaments every Sunday and Wednesday (seat only). NB. Last sat for Dublin is played Feb 16th. Dates: Feb 26 – March 1 URL: https://www.unibetopen.com/event/dublin-2020/ Dublin Poker Festival USPS 55 tournaments across 18-days of intense poker actionQualify online at UnibetMondays and Tuesdays we'll be running qualifiers to the €230 ""ACOP (Amateur Championship of poker) and the €570 "European Deepstack Main Event" Dates: Feb 13th – March 1st (incl. UO Dublin from above) URL: https://www.dublinpokerfestival.com/schedule/ UK Tour USPS Four tour stops in 2020, with the first three stops featuring a £220 buy-in, £50,000 guaranteed Main Event.The December Grand Finale will feature a £440 buy-in, £100,000 guaranteed Main Event.A €2,000 Unibet Open package will be given away in an exclusive Last Longer competition for Unibet Poker online qualifiersYou can qualify for these events online at Unibet from just €1. Dates: 1st stop in London is 5th – 8th March URL: https://www.unibet.co.uk/promotions/poker-promotions/uk-poker-tour

Hi @StarKebap, sorry for taking this long with a response first of all. There's no nice way to put this, the statistics on the website mentioned above are proven to be wrong. Our provider had a scout in the stadium and as he confirmed, the goalkeeper was first given a yellow card due to a foul and if confirmed, this would have led to a Penalty. The referee then went to check the VAR and noticed there was no foul. Instead of awarding a penalty, a corner kick was given to Bologna. If it’s a corner and not a penalty, then it means that there is no foul from Berisha and then no Yellow Card. The rules that apply are B.5.1 “When settling results Unibet will do its utmost to attain itself to information obtained first hand (during or exactly after the event has been concluded), through TV transmissions, streaming (web-based and through other sources) as well as official sites. Should this information be omitted from first hand viewing and/or official sources and/or there is an obvious Error in the information included in the sources above, the settlement of the bet offer will be based on other public sources.” Apologies for the inconvenience none the less and please let me know if there is anything else you would like me to follow up upon. /Ray

Hi @Devilfiiish, I can't seem to be able to recreate this nor am I able to find anything on your account that might impede you from playing bingo. Is this issue persisting for you or was it something temporary? /Ray

Indeed @SCOBY, this does qualify as offensive, thanks for reporting.

Not sure about that one @psrquack, I've seen internal traffic regarding the EGR awards though that just got handed out last week I believe. :) https://egroperatorawards.awardstage.com/#2019_Winners

Hi @IntegrityKnight, welcome to the Community :) Our provider "Evolution" indeed has a policy as described above. A player has limited chances to change an alias and it is preferred that no changes happen in the first place. Technically speaking it is not as easy to change the alias as it would be in poker thus it is not a service that we usually offer. That being said, I've spoken to our Casino Executive and she offered to make one more change to your alias to "Madara". Please note that this is the last change to your alias. /Ray

Hi @psrquack, that's a no go I'm afraid as per the terms found on the UO website: https://www.unibetopen.com/about/terms/#1504009448308-8c870d58-d18e

Hi @GeirAndersen, thanks for reaching out to us regarding your bet. We reached out to our provider and got the bet voided :) as per our terms and conditions. Please let us know if there is anything else we can do for you. /Ray

Hi @Support4, I've sent a request to postpone your package :), will let you know once confirmed.

Looking into it @StarKebap, thanks for getting back to me regarding it, I'll let you know once I have a concrete answer.

@StarKebap the stats seem to be wrong I'm afraid. Upon further investigation, the Yellow Card awarded to E. Berisha (Spal) at 27' minute went to VAR Revision and was reversed, resulting in a total of 6 cards. The penalty was not awarded either.

Hi @StarKebap, I'm on it :)

Dorks, I'm telling you, all of you.

@M2ickel, our traders advised that the bet was voided because the match was only awarded to Team Reciprocity as Tempo Storm was not able to play due to internet connections. Please see link and screenshot below for reference: https://liquipedia.net/rainbowsix/Pro_League/Season_11/North_America

Hi @M2ickel, welcome to the Community :) and thanks for reaching out to us. I've reached out to our traders regarding your question and I'll let you know here what happened once I have a response. Till then, I wish you a great day. /Ray

Hi @Stevlor, I've re-added you the ticket as a goodwill, :) please make sure to use them in time. /Ray

Blushed there a bit @GR1ZZL3R and you're most welcome.

@GR1ZZL3R, I've messaged the guys :)

Hi @martinharris86, welcome to the Community :) The rule of the promotion is that in the case you place a combination bet as you did, the odds would need to be at least 2.0 / leg, which in the case of this bet is not the case I'm afraid thus the reward not added. I've left the full terms and conditions of the Bonus on your account in the spoiler below. Bet £10+ on Football Get 3 x £10 Football Free Bets 1) Eligibility to receive the bonus: This offer is available to: - New customers only - Aged 18+ - Located in United Kingdom - Minimum deposit is £10 2) How to claim your welcome offer: - Opt-in to the bonus during registration and make a first-time deposit of at least £10. - Place a single £10+ bet on football, minimum odds 1/1 (2.00) or greater. - If you decide to place your £10+ qualifying bet on a multiple bet, each leg of the bet must have minimum odds 1/1 (2.00). - Bets placed on enhanced odds, profit boosts or special boosted odds of any kind will not trigger the bonus. - Once your qualifying £10+ bet is settled you will receive your 3 x £10 free bets. - Cashed out bets will not be valid for this promotion. If the cash out function is used on your qualifying bets, free bets will not be credited to your account. 3) Using your Free Bets: - Once the £10+ qualifying bet is settled your 3 x £10 football free bets will be available to use. - You will receive the free bets regardless of whether your qualifying £10 bet wins or loses. - The free bets must be used on selections with minimum odds 1/1 (2.00) for each leg. - Any returns from the free bets will not include the stake. - There will be no wagering requirements on any winnings from the free bet. - The free bets will appear when adding selections to your bet slip. - The free bets will be valid to use on pre-match and un-play markets. - The free bets will expire 7 days after registration. 4) Using your Casino Bonus: - Your £10 casino bonus will be credited to your account the next working day after you make your first deposit.Casino, Live Casino, Slots and Games: Bet your bonus x 35 - The bonus money must be wagered thirty-five (35) times on casino products before any bonus funds or winnings from the bonus become withdrawable. - The bonus is intended for casino use therefore Sportsbook wagering is set to x999. - You will receive £10 casino bonus money meaning you will need to bet £350 to complete the bonus conditions. - If the wagering is not met within 7 days any bonus funds will expire. - Any bonus balance that is in your account will be used before your cash balance. - Table Games and Video Poker only count 10% towards the bonus so if you play for £10 it will contribute £1. - Bets placed on the following slot games will not contribute towards the wagering requirements; • 1429 Unchartered Seas • Flowers • Multiplayer Mayhem • Blood Suckers • Castle Builder 1 • Castle Builder 2 • Dead or Alive • Devils Delight • Jack Hammer • Jack Hammer 2 • Jackpot 6,000 • Keno • Secrets of Christmas • Secret of the Stones • The Wish Master • Tower Quest. • Thunderstruck 1 • Thunderstruck 2 • Piggy Riches 5) General Conditions: - Only one bonus per household is permitted. - Unibet reserves the rights to amend or terminate the bonus at any time. - Amendments to the bonus will not be made after you are opted in, unless there is sufficient evidence to show you are attempting to break the rules of the promotion. - General Unibet terms and conditions apply. The offer is still active so your next bet should trigger the reward if it's placed according to the rules above. Please let us know if there's any clarification needed. /Ray

Hi @Petit_pertotal, I'm afraid you're right, the only exchanges available at the moment are the ones in the poker lobbies. /Ray

Hi @Torskador, welcome to the Community :) Please be advised that we have settled this in accordance with our rule under B.5.2 as the initial match report which was posted after the match has ended have no points recorded for Hoffman, Mike. https://www.nhl.com/gamecenter/fla-vs-det/2020/01/18/2019020749#game=2019020749,game_state=final,game_tab=stats B.5.2: Vetojen ratkaisut eivät sisällä muutoksia, jotka ovat peräisin ja/tai johtuvat, mutta eivät rajoitu, diskauksista, rangaistuksista, protesteista, käsittelyn alla olevista tuloksista ja/tai peräkkäisistä virallisen tuloksen muutoksista tapahtuman päättymisen jälkeen ja kun tulos on julkistettu, vaikka vain alustavakin. Vedoissa, jotka koskevat kilpailuja jotka jatkuvat kauemmin kuin yhden kierroksen (esim. kausivedot), vain muutokset jotka koskevat ratkaisuja joita ei ole vielä päätetty, otetaan huomioon. Tällaiset toimet julkistetaan järjestävän tahon puolelta ennen kuin viimeinen suunniteltu kierros/vaihe on alkanut. Tuon ajankohdan jälkeen ilmeneviä muutoksia, tai muita tapahtuman aikana tapahtuvia muutoksia jotka voivat vaikuttaa lopputulokseen, oteta huomioon. The screenshot below was from the match report posted in the official site after the match has ended before it was changed: They initially have the goal scored by Denis Malgin as assisted only by Vatrano. Therefore our traders have decided to keep this bet settled as it is. Now with that being said, I realize that this is not the most favorable outcome for you obviously but we need to have some sort of system in place for settlements. I have added you a Free Bet in the value of the bet you've placed but please note that this is merely a goodwill gesture from our end, the Community, the settlement shall stand. /Ray