RayL

Hi @Anarch9, congrats on the package first of all :). I've sent a notification to the Poker wizards, they will be in touch.

Hi @JR1, Welcome to the Community :) You can view your pending Racing bets in the Racing section of your account as seen below. I've checked and it's there, seems to be still pending.

Hi @toonclaassen, welcome to the Community and thank you for contacting us. Seems like this was solved before we could react as your money was added to your account as today at 16:31. Please let us know if there's anything else we can do for you. /Ray

Hi @Casino1, welcome to the Community :) Can you please be a bit more specific over which slot is frozen, when is the last time you could play it, when exactly did it freeze and some screenshots please? Based on this info we can have a closer look and fix any error or stuck round you might have. And lastly, apologies for the inconvenience. /Ray

Use this one guys, please try to keep the promotion threads as clear possible.

I've activated it for you now @Deux, it's on the account :)

Well done @vixere, I hope you had fun :) I'm humbled to say the least to hear that I'm your favorite Unibet staffer, this post is definitely going into my CV :D

Hi @Mistery34, our traders have checked and based on the information found, the match that was played was a "Test" and not an actual match from the tournament. We need to wait for the actual match to happen in order to settle your bet. https://www.espncricinfo.com/series/_/id/19297/england-in-new-zealand-2019-20 /Ray

I love you @Leo-Unibet, made me giggle🤣

Hi and welcome to the Community @Mistery34 :), as @AnderiBN mentions, we usually require a coupon ID to help you out but I had a closer look at your account and managed to find the bet which is now sent to our traders to be settled. Thanks for reaching out to us and I'll be updating you here as soon as I have a response. /Ray

Hi @Rman, welcome to the Community :) Sorry for missing your post initially, was this fixed in the meantime for you? Usually, these issues are fixed quite quick but if this persists for you, a couple of screenshots and a broader explanation would be appreciated in order to further look into this for you. /Ray

Hi @Mattr76, welcome to the Community :) Same question like above basically, what exactly did you place a bet on? Based on the matches you selected, we might be able to point you in the right direction. Please let us know below. /Ray

Hi @Deux, just received word back from our provider and they indeed managed to locate the round in question. Here's what happened, based on the roulette rules, in order for a round to count, the ball needs to make at least 3 revolutions around the wheel and only after that fall on a number. In this case, the 3 revolutions didn't happen, which is why all the bets were reserved for the next round, which actually took place. Furthermore, we had a look at the actual outcome of the round which needed to be spun again, obviously, it wouldn't be fair if this happens and the ball falls on your number, in those cases we can try and issue a goodwill prize. However the outcome of the actual round was 13, not 16 which you've placed your bet on and under these circumstances, it does not qualify for a refund. Sorry for the time you had to wait for a response and for the initial confusion around your spin, for that I've added you a symbolic apologie bonus. I hope you find this resolution a fair one /Ray Table Game ID Game Start Time Game Outcome Transaction ID Bucharest Roulette 15d896334b2a5c179245123f 2019-11-19 14:20:16 UTC 13 Black 573027350705416415 Bet Accepted Payout Player net 16 Red lei 5.00 lei 0.00 lei -5.00 31 Black lei 5.00 lei 0.00 lei -5.00 Total lei 10.00 lei 0.00 lei -10.00

Hi @Petit_pertotal, I wouldn't think that it's an issue to disclose these percentages. I'll look into it and get back to you.

Both extended guys @Mat, @radge1 :)

Well well :) how have you been @steppek77? I hope everything is ok on your end. Sorry for the wheel issue though, I've sent a report to Krists now and we'll be looking into it. What's happening more exactly? Is the actual wheel animation not working but you get the winnings if you click on it when you level up? Can we please some screenshots? /Ray

Thanks for confirming that it's back to normal guys @ditna, @Snowre :)

Allrighty @Deux, I'll dig into it myself and try to help you out the best I can. Stay tuned and thank you for your patience. /Ray

Was this on the 19th between 4:20 and 4:25 when you posted @Deux? Just making sure I have the dates right.

Just wanted to see if you're paying attention @GN1991 😛 . 2nd is now added.

Tick on your account @GN1991 :)

Hi @AidanJS, welcome to the Community :) What exactly did you place a bet on? If it was a racing bet, for example, they will not show in your sportsbeting history as they are stored in the racing section under "My Bets". Please let us know exactly and we can have a look at it for you. /Ray

Done :)

Hi @Deux , I received an answer from the provider and I'm scratching my head a bit over this. They informed us that you started playing Bucharest Roulette on 2019-11-19 from 08:50:06 UTC till 16:31:25 UTC you participated in 308 games in total on that day, however at that particular timeframe provided, there is no activity on your account. Would it be possible for you to have a closer look at your Casino History here and provide me with an exact round where this error you think happened? Apologies for the back and forth or if we missed something. /Ray