RayL

@Jhonnytorro the Cashout option is not a guaranteed feature for multiple reasons one of them being changing odds. In the past Cashout was only available for single prematch or single live bets and some time ago it was activated for combination bets as well. The only instance in which it won't appear under any circumstances is when you combine PM Football + PM Tennis, just thought it's worth mentioning. /Ray

Hi @Oogje1937 , please read my comment above. Please see comment above guys

Hi @Livertool, can I have a screenshot of where it says "Cash Spins" please? Had a look and there's no mention of it on my end.

Hi @misskrystal4, thanks for reaching out to me. It's no secret that these days it's extremely busy and sometimes getting the information you need or having something fixed quickly seems next to impossible. I know first hand, he have our fair share of increased traffic these days, not complaining though, the more the merrier I say. Anyways, I can se e that you have indeed accepted Advent Bonuses and the confusion here and why my colleagues mentioned that you're not eligible to the Advent is tied to the new regulation in Canada. I remember your country went through some sort of re-regulation of some sort. Sorry for sounding vague, I'm not the well versed in this. My Bingo colleagues seem to be out of office, so I've did the next best thing and added you a 5 euro Bonus as a sign of our good faith, hope that helps. Please let me know if there's anything else I can do for you. /Ray

Hi @rampess So, there were technical issues all evening as I'm sure you noticed earlier tonight. Goes without saying but we have less than 0% interest in "avoiding paying". Although regrettable that there is an issue and you can't see your bet, it's tied to a technical issue and not a conspiracy to keep your money if your bet is winning. Thought I'll clear the air on that one. The Cash out function, same story, but not tied to a technical error. It's just not a guaranteed service provided by our traders and is to be used whenever available. Our developers are investigating the issue with the missing bet, I've also provided them with the information that you've sent me @TimVH, hang tight, we're on it. /Ray

Thanks for reaching out to us @jeroenernest and welcome to the Community :) I've sent your bets to be checked and for our traders to advise us, I'll keep my eyes on it. /Ray

Hi @TimVH, can you please post that picture here in this thread? I might be able to investigate it based on that.

Thought we were friends @GR1ZZL3R,:teardrop:, I guess this is how it is now huh? I have to say it was only when I saw the reply from @Livertool 🤣 and I picked myself up from the floor, I realised how bad it looked. I'll be more careful in future. Still friends. 👍 Kidding obviously 🤣 if it wasn't for @Livertool I wouldn't have noticed either. All good, please enjoy this true video of dankness.

Thought we were friends @GR1ZZL3R,:teardrop:, I guess this is how it is now huh? Thanks for the report ;) @gichi, if you do find any juicy ones even if they are in other languages, take a screenshot and post them here like @GR1ZZL3R. we can remove them.

Hi @chuckles123, generally speaking the rules in Live Roulette state that in order for a bet to become eligible, the ball needs to have 3 revolutions around the wheel. Now if this for some reason does not happen, the stake that was placed on the bet will be reserved for the next valid spin. That being said, we would gladly have a closer look at this for you, we would however, need a concrete round number, the ID of the spin where this happened basically. Based on that we can and will gladly investigate. You can find your betting history here: https://www.unibet.com/myaccount/mygamingactivity/casinoactivity

@babeut2 thank you for your post, if ever in doubt, the best thing is to reach out to us so big thumbs out for that. As @EatMoreNaga mentions, we would gladly have a closer look at this and take action if necessary, but we would preferably need a screenshot showing the concrete aliases of the players involved. Based on that info we can contact our provider for a more in-depth analysis.

@Livertool you've been spoiled with Community Bonuses it seems :). The overall wagering in these cases is indeed X6, not a mistake.

Hi @Dthompa, sorry about the slight delay on your bet, I see that it has been settled in the meantime. Please let us know if this happens again and we can contact our traders to have a closer look at them for you. /Ray

Hi @hjurcic, welcome to the Community :) I'll do my best to clarify what's happening here so, On the 2nd of December you accepted a Bonus in which if you deposit, you would receive Spins on Starburst. The Bonus stayed active for all this time, including up to the moment you deposited 200 HKR, this morning at 11:55. This was the deposit that activated your bonus accepted on the 2nd of December, and after the money that you've played in Live Casino, was actually not your deposited Cash (which is still untouched on your account) but the Bonus money that you got from playing the Free Spins on Starburst. Hope this sheds some light over that you actually did have a Bonus active on your account when depositing., I'll leave the terms of that Bonus accepted on the 2nd in the Spoiler below: Be quick to get your Deposit BonusThe snow from the Advent blizzard is starting to build up. Today you can build up your account balance too! Deposit €20 today and you’ll get yourself a 10 Free Spins on Starburst. Be quick though, like every Advent Calendar offer, this will only last one day! How to accept your offer: Go to the Bonus Offers section of your accountActivate your Deposit BonusDeposit and start playing!Terms & Conditions: Get a 10 free spins on Starburst if you deposit €20.To receive the bonus, you must Opt-In and make a deposit of at least €20.The bonus is bound by wagering conditions that you must meet within 30 days from the Opt-In date, before being able to withdraw the winnings.The bonus can be played on all products with the exclusion of Poker and Supertoto/Superscore. However, all products contribute differently towards the wagering. The weight contributions are the following:Live Casino 25xCasino 25xGames 25xSports Book Pre Match 6xSports Book Live 6xBets place through mobile devices count.When the wagering conditions are met, the bonus money will be converted into cash money.Casino games wagering contribution: all Table Games and Video Poker count 10% towards the wagering. Slots count as 100%.Live Casino wagering contribution: All Live Casino games count 10% towards the wagering.The minimum odds requirement to complete the wagering are 2/5 (1.40).All unused bonuses will be voided after 30 days from the Opt-In.Unibet reserves the rights to cancel the bonus.Since you played Live Casino you actually started to wager the bonus money from the Spins. As a solution I could offer to cancel you the bonus, however, it wouldn't make sense to just lose money in my opinion. as if I cancel it you would lose the Bonus Money that is rightfully yours. Wouldn't you like to try and wager it? And finally, your experience with Live Chat this beautiful morning. I can't blame you for being pissed off by it and I know for certain that there are better ways to redirect a player to the relevant team. I honestly apologize for the chat you had. It's no secret to me that the Dutch lines are the busiest we have here, I remember when I was still a chat agent, we used to get the "overflow" of Dutch chats that the team couldn't handle in time. This being the reason that my colleague redirected you to the relevant team, which is the international Live Chat line. I agree with that decision as I'm sure that they are busy but you are perfectly right in saying that this could have been handled better. I will contact the colleague's team leader and suggest some improvements in this area. Thank you for your feedback. /Ray

@Nestabear, although I can't disclose anything yet I have to admit that I'm pretty proud of that number as well. We came a long way, I remember there were somewhere around 6000 members when I joined the team. Much love to all of you guys for all the support you have given us. <3

Cheers for the report @swooon and thanks for the tag @FreedoM. I've reached out to our security department.

Hi @Hawkeye, thanks for reaching out to us and welcome to the Community :) Can you please leave me a Coupon ID of the bet in question or a screenshot in a comment below? We can totally have a second look at it. /Ray

Hi @schmekes, welcome to the Community :) Sorry about that, luckily this is easily fixed without any hassle. Your account should be back to it's original, well working, hopefully money-making state :). Let me know if there's still something I can do for you. /Ray

Thanks for that @Purps, could have just checked myself but my only 2 neurons only fire at each other it seems :(. My bad @Bekkedal, please feel free to check the link provided by our player here. Good luck if you do decide to place the bet.

Hi @Bekkedal, welcome to the Community :) Thank you for the request, I've reached out to our traders and we're pending feedback on the feasibility of your request. Will let you know as soon as we have an answer. /Ray

Cheers for confirming all is good sir :) @CharismaMan

Sorry to keep you waiting guys, wasn't the easiest piece of information I ever had to chase down. So, the percentages drop with every kick, making it harder to score, it's calculated in the folowing way: 50.0%33.3%33.3%16.7%16.7%

Hi @Hugway, welcome to the Community first of all thanks for flagging this with us, I've double checked the settlement and it seems to have adjusted to reflect the correct outcome now. Apologies for the initial settlement, please let us know if there's something we can still do for you. /Ray

Hi @CharismaMan, I see the match was played after all and your bet lost, unfortunately. Are we disputing that settlement?

Hi @HandShanders, It's not technically possible to revive a cash ticket however, I've added you another one as a goodwill gesture but the flops you've seen can't be added to it. You can always extend a cash ticket by if you see a flop/week. :) /Ray