RayL

Hi @mbk, welcome to the Community. We would gladly have a closer look at this for you, however, to do so, we would need to narrow down a bit the timeframe when this spin happened. Can you please have a look at your Casino betting history (https://www.unibet.com/myaccount/mygamingactivity/casinoactivity) and help us pinpoint the exact spin when you believe you had that issue? With this, we can reach out to our provider and ask for a bit more info for you. /Ray

@Livertool, it was just a trial run to see if you are susceptible to opening Christmas song links for our yearly Mariah Carey challenge.

Cheers @GN1991, I'll loop @Patric-Unibet into this and replace them as soon as we had a good look at it if that's ok :)

Heya @AndreiBN, thanks for once again reporting this confusing tag for voided bets. I w-mailed the Sportsbook guys with it now and will be chasing it down to see what can be done in this regard. I'm certainly no expert, especially in the code that Kambi's system is running on but I certainly hope that this is not something that would need re writing and it's more of adding an extra classification to the system when bets are voided. I fear the worst though as usually things easily fixable are fixed quicker than "several years". In any case, I'm on it. /Ray

Apologies for not reacting in time to your request first of all @Logic and a warm welcome to the Community :) We try to be as quick as possible with everything that comes our way however what we can't do is guarantee an instant service. If there is anything urgent, please feel free to contact Live Chat initially and then loop us into it if you're having difficulties solving an issue or a request, we're always happy to help. Thanks for the tag @TheStrongMan. /Ray

Hi @GN1991, the ones expiring in 47 hours are the ones that I added 2 months ago when you initially had the issue with them not working. Are the ones given by myself not working either and have you tried registering with them to a tournament? Please let me know and take some screenshots of the issue as we might need to look into this a bit more in detail. /Ray

Hi @Siobhanmc84, welcome to the Community :) If a horse is a non-runner, it will be refunded when the race starts and I do see that a bet placed on Winkanton - Glynn has been refunded recently. If there's another one you referred to, can we please have some specifics? Thanks for the tag @TheStrongMan :) If you feel this answer was helpful, please feel free to click the "Accept as Solution" button on this comment. /Ray

I'm sorry @Coxcox but that is not accurate enough information in order to locate any issue. At the moment there's no reason why you shouldn't be able to play any Free Spins you win or receive. I actually see that you've played them in the past, the most recent was a month ago on Starburst as you mention. They successfully executed and were paid. Please keep an eye out and if you do notice something that you believe it's an error or something of that sort, note down the exact time that it happened and we can look into it for you but as your account is looking at the moment, there isn't any issue that I could place my finger on. /Ray

Hi @Coxcox, welcome to the Community :) We would need a bit more info in order to help you, for example what slot did you win spins on and couldn't play them? And it's very important that we know the exact times when you think this error happened. Please leave the necessary info below and we'll do our best to clarify this. /Ray

HI @MaNuZOR, welcome to the Community :) The rules in Lightning Roulette are slightly different from classic Roulette, to be more specific for "straight up" bets, the payout table ranges from 29:1 to 500:1 depending if the number chosen is struck by lightning or not. In classic Roulette you are right in saying that the payout 35:1 however that does not apply here. Please see information board below:

Hi @Deux, no update received yet, I've sent a notification to "shake the tree" a bit on this for you and see if we can speed things up a bit with the provider. Sorry to keep you waiting. /Ray

Thanks for letting us know @Sweeedeeen, I've informed the Poker guys and will get back to you with a confirmation soon.

Hi @PR, I can't seem to corroborate this with information that I've found online, please see link below. https://www.stakers.com/en/results/zambia___zimbabwe-258396228/ Your bet was placed on over 8.5 corners in the first half and stats say there were 8 an you please have a look online as well and see if you find something that we can possibly send to our traders? At the moment it looks like the bet is settled correctly. /Ray

Indeed @GR1ZZL3R, there is a strong chance that they will be back sooner rather than later but if not and the 5 eur exchanger is no good than I can offer to extend the ticket.

No particular reason to be honest from what I heard, besides it being an extra task to do which we can easily take care of here in the community without any great hassle. The missions are not relevant to everybody and to whoever they are, hopefully they will join us here. Sorry for being a bit late with it this month though, I agree that this should be a priority on the first of every month and will strive to have it up in time in the future. /Ray

Hi @pokerrocket, the 10 euro UK tour tournaments are temporarily discontinued but the 50 eur to 5 eur exchanger is still running. Please feel free to register to that one.

You mean here @psrquack ?

Hi @Evdz, welcome to the Community :) I'm not sure I completely understand what happened here. Would you be able perhaps to provide us with a more detailed explanation and am exact time and date when this occurred? Some screenshots would be highly appreciated as well and based on the information afore mentioned we would be able to contact our providers for an investigation. /Ray

Hi @Deux, welcome to the Community :) Thank you for contacting us first of all, personally I don't have access to the video logs to see what exactly happened but we're more than happy to involve our Casino Expert in this one. The details provided should be more than sufficient to investigate and I've created a case so this can be looked at for us. I'll keep my eyes on a reply and inform you here in this thread as soon as an answer is received. /Ray

Hi @Rscaand, it's odd because there's no reason why you should't be able to register. It's not an issue that you're French either. Can we please have a screenshot of the tournament lobby after the registration opens one hour before the tournament starts if you don't succeed next time? /Ray

Thanks @GR1ZZL3R :)

Hi @kreatinas, I've reached out to our colleagues in Poker for an official answer for you. This will most probably be clarified tomorrow so your patience is appreciated. /Ray

Hi @robes01, by posting here you'll soon get access to the exchanger tournaments where when you register, the desired exchange happens. Please read the first post for a full explanation on how this works. /Ray

@Purps, I'm afraid you are right on this one. @Nirwe, the player didn't start the match and based on the terms mentioned by our member here, your bet is settled correctly as lost: Section C.14.4:Unless otherwise specified, or indicated in conjunction with the bet offer, all other goal-related bets will require the listed player(s) to play from the start of the match to be valid. Own goals will never count as a goal scored for any selected player. Sorry for the inconvenience, /Ray

Hi @Jannick, welcome to the Community :) Could you please provide us with a Hand ID of the round you played? Based on that we can forward this to our Casino expert or our provider for double checking. Please feel free to leave it in a comment below. /Ray