Jami-Unibet

@Rushbie when did you manage to spin the 0.10€ spin? Just so I can find the correct rounds.

I've reported this, I'm guessing it has something to do with the currency and the bonus setup but I can't be 100% sure.

The case has been reopened and we're waiting for feedback.

Hey @Empty Banana, I'll take a look. Please do not post private information here as this is a public forum.

Hey @Grubzy and welcome to the Community! I'm not quite sure what you mean it doesn't go in to your credit? I'm looking at the game history and from what I can see everything has worked as it should and all the winnings have been credited.

It did not happen yet, it was (and still is not) my first priority but I will address the concerns above. 🙂

I have yes, I'm waiting for the traders to get back to me as I've reopened the case. 🙂

You do realize this is my job?

I will give you a proper response tomorrow as well. 🙂

Did I say this? So don't put words in my mouth. We can both cherrypick right?

This is how the promotion is supposed to be, it's a 25 year celebration, it's meant to be there for 25 hours. It could be and it could be left there, but the promotion is not meant to be that way. It's something you have to accept within 25 hours. It could, it could be to any pre-determined time but since it's Unibet 25 promotion it's 25 hours. This will be 25 hours since it's been added to your account. I will get you further details of the time of the draw and actual crediting but the date is 25th. Go back and read your messages, you are arguing just for arguments sake not only on this matter but most of them. I still don't understand how you perceive this as negative? We are giving away €25,000 monthly until the end of the year as a celebration, the fact that you need to claim it within 25 hours is part of the promotion and it's not like we're going to credit some old dormant accounts that have not been visited in years. The rules are quite clear, in order to be in this draw you have to wager 5€ during a certain time period (which in this case is 15.6-24.6) so we are not trying to hide the money somewhere just to not pay it out. And even this would be a zero sum game, if it doesn't get claimed. You must realize the fact that we are a business looking to make profit, and promotions are a tool in our arsenal designed to give us something in return. And I'm not trying to say we are flawless but what I am saying is that you're taking it out on the wrong guy here, I'm doing my best to make sure I get you the best value there is to get just for being a member and I'm doing my best to try to make the Community the number 1 place to be even if there's no extra value to be gained. And congratulations, you are the first one who actually managed to get under my skin. 😛

You know I'm not going to humor you when you argue for arguments sake.

The draw dates are mentioned in the promotion page, as are the requirements to be involved in the draw in the first place. You don't need to randomly log in to figure out if you've won, but by latest 25 hours after the draw date. And it's 25 hours due to the nature of the campaign, it's Unibet 25 Years, giving away €25 000 monthly. How can this be a negative thing?

I'm not quite sure I understand what you mean. I've gotta take a better look at the case with the traders. You placed a pre-match bet that had already started?

Hey @Mr-Gr33n! This should apply to you as well. 🙂

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Hey @Emma592 In this case it would be best to contact our Customer Support Here as they will be more equipped to help. 🙂

Hey @Gareth Lee! In this case it would be best to contact our Customer Support via Here as they will be more equipped to help and raise a case with the provider. First things first though: Have you tried clearing cookies & Cache or tried another browser? Is this happening on mobile or desktop?

Hey! We do have a live chat Here but if you have any questions I'm more than happy to help. 🙂 If you have a question you would not like to ask publicly, let me know and I'll open up the PM option and you can send me a private message.

Hey @cris1285, apologies I've completely forgotten this! It's added to my to do -list now and I'll let you know as soon as I get to it.

Love the old fighter feel!

@High-LanderI don't think there's supposed to be free spins in this one, just Free bets. I will have to look into this.

And even all the RO promotions you will not be aware of as we are constantly running targeted promotions too.

I do know we've had quite a few promotions with issues lately, but are you aware of how many promotions we run? The opinion here is pretty biased. 🙂