Jami-Unibet

Hey @User_39987, do you have an example coupon ID please?

Glad you could make it! Unfortunately the weather looks a bit sad for the upcoming days, but surely it'll beat the fact that it was snowing in Finland yesterday?!

Hey, I'll dig up some information and reply to your PM asap. 🙂

Hey @Jt2509, I'm currently not on my work computer so can't see any updates, I'll check once I log on again!

I'll ask my colleague to check it, I'm not at my work computer at the moment so can not see the details. 🙂

Hey @Jt2509, I've pushed for an update, the team is on it and will be in contact ASAP. 🙂

Hey, apologies I've missed your reply. I'll take a look at the communication sent to you tomorrow. 🙂

Hey @sgriff, unfortunately I'm not at my work computer anymore so this will be left to Andy to sort out. Best of luck in the live event!

No it doesn't. 🙂

SOW is part of the verification. The latter part you got right, so please leave it at that.

This part is just simply not true. We get so many verification cases on a daily basis which are sorted within hours, on some markets they are sorted automatically via different tools even so the customer will not face any delays. Unfortunately in a really minor amount of cases, it does take longer than stated and yours is even unusual in the sense of the long cases. But like I said, I've asked that this would be handled right away and am waiting for feedback.

I've asked the team handling it, I'm waiting for an answer. Edit: And no, that's not how it works. The verification request will not go away before completed and the withdrawal will be paid as soon as it's done. I agree it should take nowhere near this long and I'm trying to get it resolved for you asap.

I'll add that to the list as well, I'll update you as soon as I have an update.

Hey @Jaffa, better to contact our CS regarding this, they can check the backoffice is something is wrong or stuck. I'm not able to recreate the issue :S

Hey @Jt2509, I'll check up on the case and the communication, doesn't sound right that they would request something that has already been submitted. Unless of course the request far for the same type of document, and not the same. I'll take a look shortly and let you know.

Hello @Harza, where did you get this offer from? I can look into it then. 🙂

I understand, unfortunately that's not possible 😞 We of course want to make the whole experience as easy and seamless as possible, it's also in our best interest. 🙂

Hey @Jt2509 I'll ask for an update on the case. Unfortunately there is no standard set of documents we are asking but that varies on a case by case basis. Sometimes they will ask for more documents after receiving the previous ones.

Hey @gnkdinamo1986, the bet in question has been voided due to an error in the score, the scores were originally swapped and were the wrong way around. Unibet reserves the right, at its own discretion, to declare a bet void, totally or partly, if it is obvious that any of the following circumstances have occurred: a. Bets have been offered, placed and/or accepted due to an Error and/or at odds which significantly differ from those currently present elsewhere in the market; b. Bets placed while the website was encountering technical problems, that would otherwise not have been accepted; c. Influence Betting; d. Syndicate Betting; e. A result has been affected by criminal actions - directly or indirectly; f. A public announcement has occurred in relation to the bet which alters significantly the odds Let me know if there's any questions or anything else I can assist with. 🙂

I believe this is already being looked at as mentioned by Stubbe here

I'm passing this to our traders so they can check it.

95% (if not more, this is just a guesstimate) of our cases are handled within a few hours as well, this is just not something that you see publically as people never say anything about it. New document requests may arise at any point of the journey, unfortunately that's just the way it is. That being said, I'll take a look at the case. 🙂

@OnceAToasterI'm not sure if it includes the finishing position actually.. It will include the prize won.

Hey @OnceAToaster, you can ask CS to give you your SNG history overall, they will send you an excel file via email.

Hey, I can't really give you a definite answer, looking in to this.