Jt2509

I have been paid out woohoo took 2 weeks and still don’t seem to be verified but the payment is there thank you!

@Jami-Unibet sorry to pester have you received any type of update yet? It’s been almost 2 weeks now…. Thanks

@Jami-Unibet fab thanks appreciate it

@Jami-Unibet have you an update yet? On day 13 now and still no withdrawal ☹️

@Livertool I know won’t be doing it again! No one has mentioned it being the issue however it’s the other stuff that has come afterwards like photo against face payslips etc which is fine but just ask at the start for all of this would be miles easier!

@Livertool what is sow? I opened the account made 3 deposits won some playing slots and wanted to make a withdrawal that is all. The only issue I may face is I deposited from a joint bank account as stated in my previous post which I wasn’t aware wasn’t allowed, I thought I had read when signing up as long as you have authority on the account your depositing from which I do… I’m more frustrated with the amount of time and back and forth now just want it resolving asap.

Thanks @Jami-Unibet I think if it stated when verifying it will take 21 days for example fine fair enough you know where you are at then it’s the fact that it states 48 hours but upto 5 days if busy, but when they only initially request proof of your card and ID then that’s approved then they ask for more and more and when you send it it’s not even acknowledged it gets really frustrating, I just think what’s changed since you approved that just request everything off everyone at the start and then it saves time for the customer, saves complaints that I presume are coming in, it’s reduces the negative reviews everyone knows where they stand and a customer can just be reviewed and resolved in one review rather than all this back and forth, it really was much simpler getting a mortgage honestly, I wouldn’t mind if I had spent tens of thousands but I haven’t? I get the whole fraud prevention but some changes really need making, other companies will eventually take over people want their winnings or they wouldn’t even be on the site to begin with. thanks @Jami-Unibet so sorry to rant but I’ve really had enough now

@Livertool I’m not even bothered about the account being on hold or closed now after this experience, I just want my withdrawal to be processed. How do I go about this being paid instead of all the back and forth? @Jami-Unibet is this a thing? Thanks for your help

@Jami-Unibet yes please if you can shed some light before I lose the plot

@Jami-Unibet I’m just so so annoyed now, got to the point I feel like just sacking it all off. I’ve spoken to someone by email, and they said yes you haven’t sent 3 months worth of payslips along with 3 months of bank statements, I have double checked all emails and requests and not once have they stated send 3 payslips or 3 months of bank statements all I got asked for was proof of earnings so I sent my last payslip and then another request was for a screenshot or an upload of the bank statement which clearly displayed my name account sort number etc which I also sent. the communication is absolutely diabolical no one passes anything over, no one requests the correct things clearly, it’s only when you email them do they tell you, if I never email then no one will ever ask. And now to top it off I’ve had an email saying this???? what scratchcards??? What are they even on about??? This really is poor practice now I’ve never heard anything like it, you get asked for less applying for a mortgage. Wouldn’t mind but I’ve only deposited 3 times and I all want to do is withdraw my money not jump through a million and one hurdles that have been requested by people who really don’t have a clue of what they’re doing.

@Jami-Unibetaplogies in having to say this but customer service via email have ZERO clue about their job or the job in general. I sent ALL relevant information over on Saturday then 2 days later the app requests I upload it, why???I uploaded it AGAIN anyway and I’ve sent it by email is this not being passed over???? THEN today I’m being told we still require the relevant documents… what? I’ve uploaded these I’ve even emailed them 8 times and STILL being asked for them as they are outstanding? What? Seriously? This company is excellent at delaying paying out techniques, I’m not applying for a mortgage how hard is it to just ask for the documents once and send them all once??? I’m really frustrated at this now, no updates are being provided I’ve sent every document known to man and still….. we require this and that. IVE ALREADY SENT THESE. Not having a go at you @Jami-Unibet I’m having a go at how the company handles this situations. Training is desperately needed and new ways of your processes seriously need looking at I get the process needs doing but almost 2 weeks now come on it’s ridiculous never known anything like it. I really am at the end of my tether with all this now.

@Jami-Unibethi Jami any luck yet???

@Jami-Unibet yes no worries I understand. If you can let me know when you receive an update that would be great’ have a good day!

I appreciate this but would be so much easier and quicker if they just asked everyone for everything in one go. Thanks for your help though! Look forward to hearing from you

P.s all other initial documents have now been accepted what they initially wanted I’m now just waiting the face picture to be approved and my payslip/bank statement