Sparrow473 Posted October 4, 2022 Share Posted October 4, 2022 (edited) Relax powered slots don't load in when I use mobil internet, however work well when I'm on wifi. I have no other issue with the mobile net (4G). CS said last wednesday it is an ongoing maintenance, but 1 week passed and nothing changed. Cleared cookies didn't help. Anyone else with same issue, or any solve? Maybe some info @Stubbe-Unibet or @Jami-Unibet? Edited October 4, 2022 by Sparrow473 CS Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted October 4, 2022 Share Posted October 4, 2022 Can't really help much with casino but curious if poker works for you on 4G? Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Sparrow473 Posted October 4, 2022 Author Share Posted October 4, 2022 (edited) 44 minutes ago, Stubbe-Unibet said: Can't really help much with casino but curious if poker works for you on 4G? Negativ. So Relax messed up the whole 4G? 😁 No, I don't want to buy a new phone yet... Edited October 4, 2022 by Sparrow473 Link to comment Share on other sites More sharing options...
Livertool Posted October 4, 2022 Share Posted October 4, 2022 Maybe local thingy? I've had no issues. Link to comment Share on other sites More sharing options...
Jami-Unibet Posted October 4, 2022 Share Posted October 4, 2022 Are you using a VPN or are you in a different country but using a mobile connection from your home country? Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Sparrow473 Posted October 4, 2022 Author Share Posted October 4, 2022 (edited) 19 minutes ago, Jami-Unibet said: Are you using a VPN or are you in a different country but using a mobile connection from your home country? Negativ, negativ. Using Telekom Hungary from Hungary with Chrome. Tried Samsung browser, same result. Some provider's slots work properly, some not. Maybe Bruxelles or Soros...😅 EDIT: now I'm on wifi and everything is fine... strange. Edited October 4, 2022 by Sparrow473 Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted October 4, 2022 Share Posted October 4, 2022 Relax looking into it Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Sparrow473 Posted October 4, 2022 Author Share Posted October 4, 2022 2 minutes ago, Stubbe-Unibet said: Relax looking into it Thx in advance. Link to comment Share on other sites More sharing options...
Sparrow473 Posted October 5, 2022 Author Share Posted October 5, 2022 (edited) Relax becomes better and better. Bonus game kicks in, and game freeze out. When try to load in back, nothing happens (on wifi).... Edited October 5, 2022 by Sparrow473 Pics Link to comment Share on other sites More sharing options...
Sparrow473 Posted October 5, 2022 Author Share Posted October 5, 2022 Cool. It let me back now for less than 1eur from freespins. 😆 com-pen-sa-ti-on! 😂 1 Link to comment Share on other sites More sharing options...
GotKot99 Posted October 5, 2022 Share Posted October 5, 2022 @Sparrow473, I actually had the same issue that Relax Gaming slots (maybe some others too didn’t work) like a week ago. But mine had nothing to do with mobile connection since I was home using my wifi. Poker client also worked without problems. Didn’t report it, because it only lasted some short period in the evening I was playing and after that on the following day, and onwards, everything has been working nicely. Don’t have the technical expertise to try to answer the problem beyond what the guys have already said. Hopefully the connections will be fixed soon (where ever and whatever is causing the problems)! 🙂 1 Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted October 6, 2022 Share Posted October 6, 2022 @Sparrow473 some changes were made this morning. Can you try again now and see if it works? Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Sparrow473 Posted October 6, 2022 Author Share Posted October 6, 2022 21:36LT relax stopped working again on wifi.... @Stubbe-Unibet, no changes.☹️ 1 Link to comment Share on other sites More sharing options...
Sparrow473 Posted October 6, 2022 Author Share Posted October 6, 2022 And dreamdrop slots disappeared. Or was it planned? 1 Link to comment Share on other sites More sharing options...
Sparrow473 Posted October 7, 2022 Author Share Posted October 7, 2022 (edited) Opened Dream Drop promo on HUN page and when I tapped on the name of "Temple tumble2" it has opened the dutch page (.nl) and the others was in chinese for me..... It is total chaos now, not fun at all. I was joking when I have asked compensation but it's getting more serious (or ridiculous) for now.... Edited October 7, 2022 by Sparrow473 Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted October 7, 2022 Share Posted October 7, 2022 Let's keep it to the issue you asked about initially, else the thread will become even more of a mess 🙂 I haven't seen any other complaints since the change. There is still some protection enabled but you shouldn't be impacted unless your IP/IP range has been used for the previous attack. That's at least the info I got. @Andy-Unibet have you received any complaints through CS, since the latest change? Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Andy-Relax Posted October 7, 2022 Share Posted October 7, 2022 Not through CS, but I do have one customer on Twitter still having issues. @Sparrow473, not sure if planned or not but Dream Drop games are under maintenance until some point today. 1 Poker Janitor Link to comment Share on other sites More sharing options...
Sparrow473 Posted October 7, 2022 Author Share Posted October 7, 2022 30 minutes ago, Stubbe-Unibet said: unless your IP/IP range has been used for the previous attack Fck, I am exposed...🤣 Do You seriously say that my posts in my thread cause chaos?🙃 I just indicate the abnormal things in your system. Link to comment Share on other sites More sharing options...
Sparrow473 Posted October 12, 2022 Author Share Posted October 12, 2022 Any news on it? No poker, no bingo, no slots while using mobil internet for more than 3 weeks now. Thanks for saving my money but it is a bit frustrating... obviously your IP blocking mitigation is wrong in my case, so please do some effort for me. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted October 12, 2022 Share Posted October 12, 2022 4 hours ago, Sparrow473 said: Any news on it? No poker, no bingo, no slots while using mobil internet for more than 3 weeks now. Thanks for saving my money but it is a bit frustrating... obviously your IP blocking mitigation is wrong in my case, so please do some effort for me. Not an option to disable it at this moment. Whitelisting could be a option but probably only for wifi. Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Sparrow473 Posted October 12, 2022 Author Share Posted October 12, 2022 2 hours ago, Stubbe-Unibet said: Not an option to disable it at this moment. Whitelisting could be a option but probably only for wifi. So? What can you offer to me? Can I go and ... myself? On wifi I am OK. BUT I usually (used to) use your service on mobile too, when wifi is not an option. Link to comment Share on other sites More sharing options...
Solution Stubbe-Unibet Posted October 12, 2022 Solution Share Posted October 12, 2022 17 minutes ago, Sparrow473 said: So? What can you offer to me? For now, there is no solution, but we're of course looking into it. If we let you in, we potentially take the site down. 20 minutes ago, Sparrow473 said: Can I go and ... myself? This situation is of course far from ideal, but I'd rather you please yourself than we turn it into a full on orgy with every customer involved. Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Sparrow473 Posted October 12, 2022 Author Share Posted October 12, 2022 Case closed, thank you for your efforts. 18 minutes ago, Stubbe-Unibet said: we're of course looking into it. of course. Definetly I am the one and only unlucky who is involved, so no problem! Do your businness. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted October 12, 2022 Share Posted October 12, 2022 1 minute ago, Sparrow473 said: Case closed, thank you for your efforts. of course. Definetly I am the one and only unlucky who is involved, so no problem! Do your businness. You're not the only one impacted by this, which is why it's also being looked at by multiple people. It's just not a simple one to fix. We can't risk the traffic from 99.9% of players for whom it's working fine today Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Sparrow473 Posted October 12, 2022 Author Share Posted October 12, 2022 Actually not the method, but your tone what is really annoying me, Mr teacher, Sir. 1st you handle me as a fkin idiot, next you "explain" how difficult hard work you do for me and my unlucky fellows... sad. But as I said case closed. Bbbbbut obviously the last word is yours, Sir, mr teacher. Thx again your kind words. Anyway " can go and ... myself" could mean "play poker with myself" too 🙂. Link to comment Share on other sites More sharing options...
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