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Andy-Unibet

Unibet Poker Expert
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    107
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Andy-Unibet last won the day on February 26

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About Andy-Unibet

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Andy-Unibet's Achievements

  1. You should have received a replacement ticket now
  2. Refunds should have been automatic as per cancellation policy for tournaments and anyone with cash on a table should now have it returned. Apologies for the disruption.
  3. Hi @SwissWeasle, You can follow the instructions at the link below to close your account. https://unibet-en.helpsite.cloud/content/i-would-like-to-close-my-account
  4. We're having some server issues. Once they are resolved we'll start issuing refunds.
  5. We're having some server issues just now. Once everything is back up we'll start issuing refunds.
  6. The Team Collector promo during the Euros ran over two months which is why there were no monthly missions for June/July. Nobody ever said they were going away
  7. Hi @Ramu1985, Could you confirm what day you had the issues on please? I've checked todays play and you don't appear to have played any tournaments that required a buy-in and no cash game hands have been played.
  8. Hi @aliku, If someone doesn't get to it before Tuesday I'll extend the ticket. You'll never lose the value of the ticket even if it expires, we'll credit a new one.
  9. I've updated the tag on the €50 half-price tickets so that they should be available to use on any €50 buy-in MTT. It might take a few minutes to updated.
  10. You total MTT played would come from the financial (or game stats as it's known in the back office) report although the back office only keeps data for a couple years to stop it grinding to a halt. Avg buy-in/profit could be worked out from a Game History report but you'd have to do the calculations yourself from the data given.
  11. You did miss something You earn 1%/1x of the rake you pay as you play and in L2 that is 2x/2%. You don't earn 2x the loyalty points, they're always earned at 1c = 1 point. The two things happen side by side so you constantly earn loyalty points as you rake and you constantly earn x% rakeback (based on L) but it's paid out in increments of y, based on the table in the first post.
  12. They've received a compensation ticket Revived.
  13. The integration between the community software and the promotion is not complete so it's not a requirement just now.
  14. Hi @Phlo23, You can request a game history report from CS that will give you the name of every MTT you played over the period you request, the buy-in, the finishing position and any payouts. If you have any issues getting it let me know via PM and I'll make sure the agent gives you the correct information.
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