Bug Reports
Report bugs and issues directly to the poker team and developers! If you are experiencing crashes on Windows, please use this special client version which will generate a file with crash details (.dmp file)
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72 issues
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I can see you!
Third time this morning, once yesterday, once quite a while ago, managed a screen shot today.
Normally I fire up my tables and press sit out immediately so I can pick which tables to play, only going by stack size and position relative to other stacks. Normally I can't see who is at the table until pressing play and being dealt in, but some sort of glitch has let me see the other players before starting. The other twice this happened has been when playing, sitting out and opening a new table but this time it happened from the start. I opened 6 tables, and noticed on one all players were visible.
It's only a visual thing, no gameplay affected, but interesting.
- 9 comments
- 209 views
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.thumb.jpeg.290401aa655e9a0f5964b465561354c7.jpeg)
- Comment by GR1ZZL3R
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Message of black belt achieved before it actually is and multiple times
Regarding to black belt promo, i was still at brown belt while i went to lobby and had multiple messages of black belt achieved. Clock there says 23:04 -22:07 while i actually managed to get black belt arounf 22:30 which after i immediately took screenshot from table
- 9 comments
- 102 views
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- Comment by Livertool
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Changing avatar breaks cash game ticket.
Adding new cash table and changing new avatar for it ends up notification of insufficient funds and unable to play.
First noticed when i was regged to sng and opened cash game table via entering cash game ticket. Chose different avatar from buy in screen and got denied playing. Tried again with not changing avatar and got in.
Then tried is it the same if am playing cash game with ticket and adding another table with different avatar and got same error and on top of that i couldn't open another table even with same avatar. On top of that left the first table and tried to enter cash games again via that ticket and now i can't enter at all with that ticket. Tried multiple times, can it be fixed or @Stubbe-Unibet mind clearing it for only 9 flops left?
screen-20240503-175359.mp4
screen-20240503-181329.mp4 PS. Hopefully poker team goes easy on me with jumping on/off the tables. Ain't ratholing, just testing you software 🙂
- 3 comments
- 66 views
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- Comment by Livertool
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Log out don't keep you logged out
Not much else to say, logging out succesfully, closing app and opening app again makes you still being logged in. Video says it all
screen-20240503-135913.mp4
- 13 comments
- 145 views
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- Comment by Livertool
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Auto fill enabled
Is it for purpose or positive bug, that i don't know but as i haven't read anywhere that auto login is once again allowed i thought i post it here.
screen-20240503-122251~2.mp4
- 5 comments
- 79 views
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- Comment by Stubbe-Unibet
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Cannot remove MTTs from Favorites when using multiple devices
This bug has existed since the inception of favorites and has been reported by many people. Basically syncing settings, in particular "userFavoritesMTTList" from within the settings object, with the server storage is broken, and makes using the favorites feature between multiple devices almost unusable.
It seems like when you add or remove a favorite MTT or change any setting, the server storage updates with your new preferences perfectly fine.
When your client has settings (with favorites in them) in local storage, which is the case for the desktop and mobile clients, then the client first retrieves the local storage favorites, then it retrieves the server favorites, it detects a discrepancy between server (source) and client (destination) as evidenced by the following log "[CSettings::UpdateMap] source size: 766, destination size: 784", and then it logs "[CRlxNewTicketAwardService::StartService] Settings synced with the server storage".
Now, what seems to be happening when your local settings get synced with the server storage is that it can only add or modify keys, but it can't remove keys from "userFavoritesMTTList" and probably same for anything else in the settings object so there might be a reason for it, but it breaks favorites. So what happens in the situation presented above, is that despite the server having only 766 favorites, the client will remain with 784. Now let's say the 766 favorites on the server contain 4 new favorites, now your client will be updated to 788 favorites, the 784 originally in local storage + the 4 new ones but it does not remove any of the ones that are no longer in server storage.
In this scenario, as long as you change NOTHING on the client, no favorites, no settings, no table nudges, the server data will still contain the correct 766 and the other device where you have removed the MTTs will continue to be correct with 766. But the moment you change anything to the settings object in your client, including experiencing a table nudge out of your control, both the server and the other device get updated to 788, despite you removing a lot of MTTs on the other device.
The fix is pretty obvious, but idk if it has any other problematic ramifications; when syncing the settings object and the local storage with the server storage, just remove the keys from "userFavoritesMTTList" that are no longer present in the server storage, which seems to work fine when updating the server storage. Alternatively, if removing keys causes other problems, just set the value of the key to false when removing, or true when adding, and only display the favorites that have a value of true.
You might also ask yourself, why does this psycho have 766 favorited MTTs? Almost all of those are old templates that are impossible to remove as they are not displayed in the client. Surely there will be no issues with an ever expanding settings object with unremovable favorites and table nudges 🤔. It will all probably be fine.
The Browser client, due to its lack of persistent local storage (or maybe it's just my browser that doesn't store stuff) is the only one that correctly updates from server storage, but obviously it will also experience similar issues when another device updates the server storage.
- 0 comments
- 52 views
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- Added by FeelsBadMan
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Black Belt Flip
Did anyone receive a ticket to that tournament? Given there are no players registered and it starts in 2 hours, I suppose the answer is no.
I managed to make the black belt for sure, but did not receive any ticket.
- 3 comments
- 59 views
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- Comment by Stubbe-Unibet
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Logout and Timeout screen broken, redirects to main website page
When you logout or timeout on desktop or android you end up on this screen:
And after a few seconds (or after clicking authentication) you just get redirected to the main website page:
- 5 comments
- 78 views
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- Comment by Stubbe-Unibet
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Hand History Tab completely freezes the client and the tables
This is a joint report with @Phlo23 who has been reporting this bug since the dawn of time. While this is a catastrophic bug that has been noticed by quite a few people recently, I wouldn't consider it top priority for the simple fact that you can avoid it during play by just never touching the HH Tab.
This bug occurs in the same way on both Desktop app and Mobile app but it's nearly impossible to replicate in browser. What happens is, if go the the HH tab and try to load a date, and before it loads every single hand you decide to change the date or game type because you want to see something else it will completely freeze everything.
The freeze also occurs if you open the Promotions tab before all hands loaded, if you go through the months in the calendar as can be seen in @Phlo23's video below, these 2 being less reliably reproduced, more likely on a freshly opened client. And according to @ValueHeavy it can also freeze when you try to load a specific hand before all hands have been received, although I have not been able to reproduce this one. There's probably other ways to trigger this freeze but these are the easiest to isolate and reproduce to include in this report.
As you can see in the videos the lobby is fully frozen and can't even be closed, while at the table you can still click buttons and see timebanks running out, BUT there is no information being passed to and from the table (BTW this is the exact way it looked when freezes would happen during play without touching HH, fortunately haven't seen one in a while)
However as you can see in the logs videos in the hidden section, the client is still sending and receiving all data just fine, including table actions (don't know about HH stuff as that is not logged, but the "HH received records: x" log never comes anymore so I assume that has successfully stopped). I just can't interact with anything, and can't close the client (Task manager to the rescue).
Now you might think, this is only an issue if you play an enormous amount of hands, but that is incorrect, it is just the most reliable way to reproduce, because sometimes it takes a long time to retrieve even a few hands. As you can see in one of the videos it froze after retrieving only 11 hands, and even had a situation where it took 28 seconds to retrieve 0 hands. The time is not necessarily an issue as it's not critical here, but it leads to these freezes happening quite often. Also worth noting that in the 11 hand video all the hands were fully loaded when I tried to change the date, it's like it's doing something else or hangs for a while after loading them, that being a danger period too.
I've also added videos of the browser version with devtools open, and as you can see it's nearly impossible to reproduce this bug. You will see the HH filters being frozen sometimes when it takes a particularly long time to receive even a few hands, but the client never freezes completely no matter what I do. The getHands requests get cancelled instantly and with them I assume the callbacks as well that probably cause the freezes in the desktop and mobile client. It's odd that on the non web versions whatever manager object that deals with the HH callbacks ends up freezing something else when it pauses it's own loop, while on web it's acting as it's completely self contained as it should be.
Video of freeze happening when changing the date on desktop:
Video of the freeze happening when checking promotions on desktop:
Video of the freeze even after fully loading a whole 11 hands on desktop:
@Phlo23 's freeze when going through the months in the calendar:
Mobile freeze when changing the date, app isn't responding and can't be brought back to life like after the popup freeze that was fixed recently:
Managed to reproduce Phlo's bug on mobile kind of by accident, once the HH filter buttons get unstuck I change the month without selecting a specific date and it froze:
- 2 comments
- 117 views
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- Comment by Stubbe-Unibet
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Hand History scroll keeps snapping back to the top
This is a super low priority bug that happens on every platform, desktop, mobile and browser. As you can see in the video, if hands are still being loaded the scroll bar and the contents snaps back to the top with every payload received (similar to the cashgame stakes bug happening now on mobile). And as the default ordering is by time and all the payloads are being placed at the bottom (when default sorted), the scroll bar and the contents should stay put to let the user look through the hands, probably by using an offset to scrollHeight that makes sure to keep the data somewhat in place, with maybe the 1st visible row as an anchor or the center visible row, or maybe you have some other easier method to not have it snap back. Keep in mind that if it's sorted by another column, rows will be added all over the place but IMO it should still stay anchored to the area you are viewing even though rows have been added before after and in the middle.
Once the HH list is fully loaded it's no longer a problem, which is why it's super low priority.
HH scroll bug.mp4 Also reported by @GR1ZZL3R a month and a half ago:
- 0 comments
- 64 views
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- Added by FeelsBadMan
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Blank screen when checking messages.
This seems to be happening since the last update, not affecting anything just mildly annoying.
I open the client and have a message.
Click it and get a blank page
Message icon has disappeared and I have to go to main site to view messages.
- 4 comments
- 67 views
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- Comment by Stubbe-Unibet
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Top up amount isn't displayed correctly/doesn't update in banzai
Joint report with @FeelsBadMan
After a few tests, we noticed the following:
The amount for the top up option isn't displayed correctly. More precisely, it's not updated since the last similar action.
In order to correctly update the info, the banzai table must be resized.
Even if this bug appears, the correct amount is added to the player's stack.
@FeelsBadMan's simple and concise conclusion:
"it's just lacking a trigger to refresh with the correct data and wait till something does eventually trigger it"
Added some clips with the bug and the steps described below.
teest.mp4 stuck amount.mp4 Banzai_Texas_-_NL1_cg3a9e42_2024-04-24_10-08-12.mp4
- 1 comment
- 102 views
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- Comment by Phlo23
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Expanding a pinned MTT hides the last pinned tournament from the list
This has happened ever since more than 2 pinned MTTs got added and it's not a particularly important bug. The last pinned MTT whether it's 3/3 4/4 5/5 ends up getting hidden when you expend one of the other pinned MTTs, and it's always the last one no matter what. Smells like some sort of indexing issue in whatever algorithm deals with sorting the pinned tournaments at the top.
The first video shows the bug. The second video shows an empty row appearing instead of the pinned tournament when sorted in reverse by time (can take a few tries to get). Maybe it's a clue.
pinned 1.mp4
pinned 2.mp4- 3 comments
- 74 views
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- Comment by Livertool
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Technical error #4 when trying to register to 40c Supermoon flip
After the last update I was trying to use my 40c Supermoon ticket to register to the flip tournament. I got the error #4 message like shown in the picture. This is for the flip tournament that starts at 16:50, while I was able to use my other ticket to register to the 15:50 one
- 4 comments
- 56 views
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- Comment by Stubbe-Unibet
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Sensei activated only after 100bb
Ain't it suppose to be 50bb? Didn't activate for me or others today, at some point someone reached over 100bb and he became sensei (no pic of it, you have to take my word on it)
- 2 comments
- 54 views
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- Comment by Stubbe-Unibet
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Laggy shop & no notification
Happened two times today so probly related to update. Shop don't register buys until you leave app and then it does as many buys as you pressed buy button. Also no notification for received ticket. I don't mind that i bought 4 hexa tickets earlier thou was planning to buy only 2 but don't really want 3 banzai tickets so @Stubbe-Unibet would you mind deleting 2 of them and return points?
screen-20240423-123314.mp4
- 3 comments
- 63 views
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- Comment by FeelsBadMan
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Slider missing
I don't know if this has already been mentioined. If i log in and hold the phone in horizontal position the hexapro slider is missing. If i turn vertically, then it appears.
- 2 comments
- 90 views
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- Comment by Livertool
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login and password every time
Hi,
is it ok I must type every time I login in, my username and password? In previous version It was not forgotten.
- 3 comments
- 64 views
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- Comment by Stubbe-Unibet
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Hero chips covered during play by chip assets
I've recorded this bug 5 times in 2 days this week and last week, probably happened more times.
The hero chips and parts of the villain are covered by the chip assets that are meant to be the blinds in front of the player, and not on top of the player, something is going wrong with the animation of the chips. Also as can be seen in one of the screenshots, someone making an action does not reset everything as it would for other bugs; the chip assets remain on top of the chip numbers.
Steps to reproduce:
Play hexapro Have chips covered Fold See that you actually had 0.3BB behind Cry I've attached logs for this bug, it turns out that the tupdate arrives after blinds or deal instead of arriving after the finished winner of the previous hand, every single time the bug occurs, and since these payloads don't come in the right order it doesn't animate it correctly anymore. Whichever solution is being used to deal with the asynchronicity of tupdate doesn't seem to place / execute them in the right order. In addition, spawning the blinds there and then moving them in front seems a bit dangerous, who's to say that even if the asynchronicity issue gets fixed there won't be another issue that will stop that animation from playing out, the location where the blinds spawn should probably be changed as well.
Also this might be a coincidence, but in both days 4 out of the 5 occurrences have happened around 16:20 UTC with one happening at 19:40. Maybe worth checking if there was some sort of cronjob running at that time. Won't remove the need to fix the underlying issue, but maybe would fix it temporarily if there really is something there and it isn't just a complete coincidence. Had another one that wasn't in that time frame, so seems less likely now.
Added logs, screenshots and a list of the hands that had issues with IDs. These were not the only ones just the ones that I managed to screenshot
- 0 comments
- 84 views
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- Added by FeelsBadMan
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Wrong description in cash game info tab
For some reason it showed omaha desription in hold em info tab with android app. Leaving cash game section and returning didn't help so went to check out the web client if it is the same in there and is it just wrong placed description overall but no, web client showed it right. Then returned to app and it was correct in there too. Tried to reproduce it with repeating steps what i did before bug appeared (like scrolling through tournaments, visiting game lab) but no such luck so no idea what caused it.
Screenshots of wrong info:
Correct omaha info:
And right holdem info when returning to check out app again:
- 1 comment
- 61 views
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- Comment by Stubbe-Unibet
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Sensei meter disappeared from Banzai
I noticed the sensei meter had disappeared. Last time I saw it the sensei had about 4x my stack. I looked at the lobby, the big stack was gone and there were several stacks around 4 €.
- 2 comments
- 69 views
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- Comment by Stubbe-Unibet
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Money Gone
All the money in my account has gone. The contact and community page cannot be found.
Please advise
- 1 comment
- 37 views
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- Comment by Stubbe-Unibet
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+1 option (add table) disappeared for a few moments while I was sitting at a banzai table, mobile app
I had one banzai table and suddenly the +1 option disappeared for a few moments.
I went through the apps main menu for a few seconds and when I returned to the table it reappeared.
It's the 2nd time I notice this, the 1st time it lasted approx. 2 min until the option reappeared and i didn't leave the table.
In addition to the public screenshots, I've attached a clip where you can see the bug and a picture with details about the OS version.
- 2 comments
- 100 views
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- Comment by Phlo23
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Login error
Getting this when I try to log in
- 4 comments
- 88 views
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- Comment by Stubbe-Unibet
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Invisible (missing) leave table button
It happend before, but now I finally made a screenshot.
Hoovering over the "leave table" button makes it disapear. It happend rarely, but still annoing if you want to leave only one table. On the other table the button is visible
- 2 comments
- 37 views
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- Comment by Stubbe-Unibet
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Can't open the 5th cash table
Don't know if it really is a bug or momentarily thing. I had open 4x nl4 cash tables and i couldn't open the fifth one, getting the message I already have the max amout of the tables open.
If it was a ratholing protection, then it will allow me to open new tables, but the stack would be same as it was when i left the table...
- 4 comments
- 106 views
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- Comment by Stubbe-Unibet
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Unibet Gameplay Issue
Hi this issue has happened to me a few times now where it's a black screen and can't see any cards. I have attached a screenshot.
- 5 comments
- 125 views
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- Comment by Stubbe-Unibet
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The Client Sound Dies v3.35.0
Hi. I have a relatively fresh install of Windows 11, and I sometimes experience a loss of sound that is isolated to the Unibet Poker client. At first I thought it was somehow connected to my sound setup, but it has happened repeatedly now and all other sounds on my system work as far as I can tell. I think usually the client will start out working and then after some time it's like the sound will die and I don't hear any sounds from the client. I am currently using headphones through my monitor. I have an LG 4k Display 32UK550/UL500. Windows says the display is using "HD Audio Driver for Display Audio". When it dies, I usually open a Youtube video to confirm that my sound is still working. Restarting the client will bring back the sound.
- 2 comments
- 68 views
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- Comment by Stubbe-Unibet
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Unibet client crashes
Hey everyone, today I encountered a bug which caused my client to close suddenly, after closing a table of a tournament that I busted (Ironman 10euro). This has happened to me before a multitude of times. It feels like the client lags for a couple of seconds and then closes. It happens after an action. So today after I closed a table, or I remember it happening when I open or close the tournament lobby. Understandably, this is extremely annoying mid session playing multiple tables, having to log in again.
btw, I have a solid PC and am 100% sure that this is a unibet issue, as I have heard from peers that have encountered the same problem before.
- 2 comments
- 93 views
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- Comment by Stubbe-Unibet
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Cash loyalty rewards do not show up in Notifications
Not as much of a bug per se, more so an improvement. Usually when you receive any kind of reward you will get a notification that you won it and what you won, otherwise there isn't any real way to keep track of the rewards you receive other than keeping track of all your balances at all times. But for a while Cash rewards from the loyalty system don't get a notification anymore and they probably should, just to have less confused people not knowing if they got it and less support contacts. The money has been received, just no notification.
loyalty cash reward.mp4 Also reported by @ScaryOne in september 2023 😅
and reported by @comanimal in october 2023
- 0 comments
- 60 views
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- Added by FeelsBadMan
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App freezes completely whenever focus gets taken away from it by a popup
his is a joint report with @Phlo23 as we both done a bunch of tests trying to figure out what's causing this for both of us.
This could have the same root cause as these 2 reports:
We've noticed while trying to record or share something while in the unibet app that the software would completely freeze, nothing is clickable until we force a disconnect and reconnect by minimizing the app and going back to it, after which it would work perfectly fine even while recording. What we've discovered that it's not the recording process, or any overlays that cause the freeze, but popouts, any popouts that probably take focus away from the app like in the screenshots below, for example, the start recording popup from below causes a freeze, the share to popup causes a freeze, for @Phlo23 there's a 3 2 1 popup when he starts recording that causes a freeze, AND when he disables it it does not cause a freeze any more. This freeze will probably happen with anything that can popup in front of your app which can be any number of apps and interactions. Which leads me to believe that maybe google autofill which has been found to be the cause of the freeze in the other reports might also have the same root cause.
As you can see in the video below, once I receive the start recording popup everything is frozen, only becomes unfrozen after minimizing and reconnecting, then it works fine, tried to bring up the keyboard and that was fine too, then tried to share a screenshot and once the share dialog appeared the software froze again until minimizing. Did also some drawing on the screen to show that it's just unibet that is frozen and everything else works fine, and no the drawing does not cause any issues as can be seen in previous reports as it's an overlay and not a popup.
I also tested to see if this happens on Stars and there were 0 issues, @Phlo23 tested 888 and same there were no issues, so this does seem to be a unibet specific bug and not just a general android bug.
Video in spoiler:
Screenshots of the popups that cause the freezes:
@Phlo23's recordings of this freeze happening even while at the tables:
- 5 comments
- 155 views
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- Comment by Livertool
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Multitabling on iPhone, one table becomes unaccessible
Hi, today I played 2 x 2$ hexas simultaneously on my iphone 13 pro and 1 table crashed, I could not see the table, could not click on action tabs, and all I could see was the prizes that could be selected, even though the hexapro started. I can see my hand on the left of each image, but I can’t see the table. Also, one table worked perfectly (see images attached)
After closing the app and re-logging everything was normal.
- 1 comment
- 93 views
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- Comment by Stubbe-Unibet
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Individual MTT lobbies take a long time to load
When you play MTTs, and have a decision that is dependent on some information from the lobby, and you go to said lobby either from the table button or from the general tournament lobby, it can take a long time to load the information, while you're stalling to make the decision. It takes a long time to load is not an accurate description, more so I think the client requests the information from the server once every 30 or 60 seconds, so sometimes you'll end up waiting almost the entire amount, sometimes a small amount and mostly in the middle. I think every time you open a lobby and it's not populated with information it should instantly request that information once, and then continue using the polling once every 30 seconds strategy.
lobby slow load.mp4
Edited on 03/04/2024:
Added logs and a video combined with the logs in the hidden section of the post and new observations.
As I mentioned in the steps, it is important to play an MTT to observe this bug. Without playing or at least spectating, this bug does not occur (which is funny cause it matters most when playing).
As can be seen in the logs and at the beginning of the video (the hidden one that also has logs in the video not the one above), when you open the lobby without playing in the tournament it sends an "action":"detailes_subscribe" and immediately (a tiny bit of ugly delay but it's fine) receives trnupdate for status rules prizes and player to fully update the lobby.
At second 23 in the video I register the tournament, sends an "action":"detailes_subscribe" without a lobby being open, which is likely very necessary for the infobox and probably other elements as well, receives trnupdate for status rules prizes and player as expected.
Starting at second 45 I try to open the tournament lobby from the table and now you can see the bug occurring, information loading becomes super slow. You can see a "Subscribe to the tournament" at that moment, but no "action":"detailes_subscribe" because that has already happened when the tournament started, we are already subscribed there. The information gets loaded at second 57 when trnupdate prizes (13:02:49) for this tournament gets received, which is odd because the data loaded is from rules, not prizes. It's like it has already has all the data it needs, it just needs to receive any trnupdate to trigger refreshing the lobby with that data. And 14 out of the next 21 tests seem to line up perfectly with this hypothesis to the second, the other 7 have not received any trnupdate till the moment they loaded so something else might have triggered it there.
Because players and prizes seem to load perfectly fine the moment you open the lobby, maybe you can do the same thing for rules and status probably too (idk if this one is needed but maybe). Or maybe just call the rest API once for results at that moment but the instant display like in the case of players and prizes is much more satisfying and less scuffed looking.
Edited on 24/04/2024:
Also when a tournament starts and you're registered, it won't receive any information until the tournament starts.
- 5 comments
- 153 views
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- Comment by FeelsBadMan
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App freezes at login on android tablet consistently need to switch out and back in to unfreeze
I have noticed this bug consistently for over a month, I have noticed it on the following two tablets:
Samsung S8 Ultra
Samsung S8 Plus
The version demod in the attached video is on the S8 Ultra
Samsung UI 6.0
Android version 14.
When you first log in the app consistently freezes, and you have to switch out of the app and switch back in to unfreeze the app. - see video for demo.
- 1 comment
- 66 views
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- Comment by Stubbe-Unibet
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Potential security issue on android tablet
The tablet demo'd is:
Samsung S8 Ultra 5G
Software on tablet OS last update : 8th March 2024
Samsung One UI Version 6.0
Android Version 14
Bug is that when you exit the app, by swiping up and leaving Unibet, the app closes and is no longer present as a background app running, however when you re-open it , it doesnt ask you for a user name or password, so if you have exited the app, and leave your tablet unlocked anyone can open unibet with full access to your account.
Video to demo below, (in the video there is 1 background app running but that is the screen recorder, when you click background apps unibet isnt listed after you have closed it, despite it bypassing the login screen when you reopen it).
Video demoing attached to this report.
- 5 comments
- 91 views
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- Comment by Rushbie
.thumb.jpeg.290401aa655e9a0f5964b465561354c7.jpeg)
