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FunckyFish Rank 12
Rank 12
Moderator
Moderator
gravedom Rank 10
Rank 10

i excluded myslef from casino and i couldnt play the freespins from feb missions. can i get them back now that my exclusion expired? @Ray-Unibet 

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Moderator
Moderator
Generally speaking, no @gravedom, unless you've checked with us when you won them and we advised you to contact us when the exclusion expires. But generally speaking, players excluded from casino cannot reclaim whatever what lost during the exclusion period.

/Ray
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gravedom Rank 10
Rank 10

i did contact one of you before my exclusion and freespins expired and i was asured that ill get my freespins back @Ray-Unibet 

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Moderator
Moderator

I'll let the guys know to have a closer look at this for you @gravedom .

/Ray

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jerry Rank 18
Rank 18

@Ray-Unibet 

Can you look into into IP BLOCKED thing? Cant play freespins for Eastern Emeralds and Joker Strike because of this and most likely freespins from march would be unusable as well. It seem that it apply only to Quickspin slots.Thank you.

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Unibet Poker Expert Patric-Unibet
Unibet Poker Expert

@gravedom  I reply to your PM. We stopped exchanging free spins for excluded customers last year

Each mission that awards free spins also rewards something poker related on top

@jerry We are aware of the issue, for now we have added bonus points as compensation, as in your case. We will exclude the market in future for free spins when it comes to quick spins

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gravedom Rank 10
Rank 10
Ok tnx for solving this in a way.
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MadAdo Rank 17
Rank 17

@Patric-Unibet 

Why still showing this in "Feature Topics" when noone can participate any longer ?

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