BadSanta007 Posted February 9, 2020 Share Posted February 9, 2020 Here's a serious warning to everyone !! Has anyone done the same thing ?? I played Super Flip on Friday night, 7.2. So I got 3 scatter symbols, 3 superflip characters. I didn't get a bonus game, I got a 12e round win that didn't update my game history or balance either. I've been trying to go through the rounds but I find the rounds. Customer service does not want to help. What can you do ???? You probably realize that it was probably going to be a big win ..... The customer service in Finnish says I'm lying. Link to comment Share on other sites More sharing options...
Merenitsu Posted February 9, 2020 Share Posted February 9, 2020 @BadSanta007 the PrtSc button and F 12 should always be at hand :speechless: Link to comment Share on other sites More sharing options...
pinki Posted February 9, 2020 Share Posted February 9, 2020 @BadSanta007 @Merenitsu have right. exactly why you didn't take the screenshot [probably auto-spins:happy:]. You are talking about Friday evening instead of giving the exact hour of the situation.Do you want to force moderators to view a longer session on the slot 🆒 "Small opportunities are often the beginning of great enterprises." Link to comment Share on other sites More sharing options...
BadSanta007 Posted February 9, 2020 Author Share Posted February 9, 2020 i have gave the exact 15 min to them.. I have also try to contact PlaynGO but they ask to contact unibet customer support and support cant help.. they close the chat. Link to comment Share on other sites More sharing options...
RayL Posted February 12, 2020 Share Posted February 12, 2020 Hi @BadSanta007, thanks for posting and welcome to the Community :) We would be happy to have a look and I'm sure so are my colleagues from Live Chat, however the procedure in terms of reporting this to our provider requires us to know either an exact round ID of the spin in question or at least the time interval when it happened (1-2 minute interval max). You can find your previous spins if you access you account history in the link below: https://www.unibet.com/myaccount/mygamingactivity/casinoactivity /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
BadSanta007 Posted February 12, 2020 Author Share Posted February 12, 2020 Hey Ray! Finnish chat is very...poor...! They close the chat when i try to talk to this more. They say me that i have never played round like this. What? I get 3 scatter and 12e and they cant find it. I have never seen anything like this. I could not take pic with my phone becouse game just continue with any error message. I have asked that i got my 12e and 15e bonus rounds with of course i had the 10e bet but NOHelp me Ray?? Link to comment Share on other sites More sharing options...
Livertool Posted February 12, 2020 Share Posted February 12, 2020 @BadSanta007 wrote: Help me Ray??You can help yourself and get that spin from link ray posted. You probly know approx when it happened so find that 12€ win from your casino history and post id here. If slot is still stuck when you open it, you can take pic of that too and send here. Dunno if that kelps but certainly don't hurt ;) 2 Link to comment Share on other sites More sharing options...
RayL Posted February 12, 2020 Share Posted February 12, 2020 Hi @BadSanta007, I would love to help you, but I would need more information regarding the times that you believe an error happened, preferably the actual round pinpointed in order to investigate this for you. Without exact info it would be like looking for a needle in a haystack. I'm sorry you had a bad experience with Live Chat, but without the information mentioned above, I too am unable to help you. Is there no way you could pinpoint the round in question in your account history? /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
BadSanta007 Posted February 12, 2020 Author Share Posted February 12, 2020 Ray, This happened between 19.03 - 19.15 when i play with 10e bet. Game was not stuck. I dont take pictures if i get win or scatter.Game just continue normally. No error messages in screen. No problems my internet connection.I have several times try to find that round from my history but i cant find it. It should be easy because there were 12e win in the same round when those 3 scatter symbols came. (7.2 friday) I have also send 4 emails to PlaynGo but they say today again that only Unibet can help me. This is big thing for me, i have been Unibet customer many years, i have invited my friens play here too. First time i had a problem.Finnish chat and support says im liar. This feels very bad.....very very bad.hopethis could be solve some how. Link to comment Share on other sites More sharing options...
Jami-Unibet Posted February 12, 2020 Share Posted February 12, 2020 Hey @BadSanta007,I went through all of your rounds on Play N' Go games after 18:00 on 7.2. There is no rounds that would've awarded a 12EUR win. There is quite a few rounds that show up with 2 "superspin" symbols but are missing the third. Is it possible this is the case? Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Livertool Posted February 13, 2020 Share Posted February 13, 2020 @BadSanta007 Something doesn't quite add up as it is impossible to win 12€ with 10€ bet as far as i know? And if you did get 3 scatters they would pay 20€ just on their own + additional other line wins?Any chance that you opened your friday bottle early that day and some confusion in your end? (Been there, done that) 😛 2 Link to comment Share on other sites More sharing options...
BadSanta007 Posted February 13, 2020 Author Share Posted February 13, 2020 No, i got 3 Superflip (scatter). It was 100% sure. And i dont use alcohol. Link to comment Share on other sites More sharing options...
pinki Posted February 13, 2020 Share Posted February 13, 2020 @Livertool wrote: @BadSanta007 Something doesn't quite add up as it is impossible to win 12€ with 10€ bet as far as i know? And if you did get 3 scatters they would pay 20€ just on their own + additional other line wins?Any chance that you opened your friday bottle early that day and some confusion in your end? (Been there, done that) 😛@Livertool agree, yesterday I also curiously checked this slot at this stake. @BadSanta007 I'm sure we have a case here that you had to see something that wasn't there. Alcohol, nerves - not important 🆒 Rather insisting on it without lack of information about this spin - no sense in my opinio. You should forgot about it - it looks very weird.😏 "Small opportunities are often the beginning of great enterprises." Link to comment Share on other sites More sharing options...
psrquack Posted February 13, 2020 Share Posted February 13, 2020 I respect your attitude and if Unibet says there is nothing to see you can also contact the gambling authority from Malta having a final check for this. Link to comment Share on other sites More sharing options...
ImProSpin Posted February 13, 2020 Share Posted February 13, 2020 I play a lot game ,,Super Flip''never have any problem If you play stake 10€ woth 3 scatter you get 20€ its not important how many lines you play always you get double your stake woth 3 scatter symbols i dont think was any problem there if support see nothing Link to comment Share on other sites More sharing options...
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