RayL

Hi @Jescis, welcome to the Community :) Thank you for contacting us regarding it.
We had a look at both and it seems that 4K GTE Leaderboard High Rebuy had 107 rebuys and 97 add-ons, so in the regard of that particular tournament I would suspect a local error with your PC or Software which caused this. I would recommend reinstalling the software as a first step, and please keep an eye out if it happens again. We can raise a bug report if this persists for you.
Regarding the 50eur Sputnik, you are indeed right, we have contacted our provider to further investigate this. Thank you for pointing it out and my sincere apologies for the inconvenience.
If you feel this answer was helpful, please feel free to click the "Accept as Solution" button on this comment.

/Ray

Hi @Aaronmonne, there seems to be some conflicting information here as the official match report that we base our settlements upon don't show an attempt therefore the bet seems to be settled correctly, have a look at the link below.
https://www.uefa.com/newsfiles/ucl/2020/2027128_sps.pdf

 

Hi @Hatters1, welcome to the Community :) The last document needed was received today and although I can't confirm or decline if it will be accepted, the official verification times are stated to be between 1 and 3 days. I can speed up the process the day after tomorrow if an official answer wasn't received by then, but I am hopeful that it won't come to that. Please let me know closer to the 3 day due date if there's no response yet.
 
/Ray

Hi @RogueWitch, no need to get worried :)
What happens when you have your account in a different currency than euros is that the system translates whatever money you have on your account to euros and projects it in the Poker client. Basically, the amount you have on your account never changes, but if there are value fluctuations in the currency that you have on your account, parallel to euro, there will be a slight difference, +- a couple of euros once in a while. The system is based on a live Currency exchanger, this is bound to happen once in a while when it updates.
If you feel this answer was helpful, please feel free to click the "Accept as Solution" button on this comment.

/Ray

Hi @Kenny1, welcome to the Community :).
The Racing bets that you placed are stored in the Racing section under "My bets" tab as seen below. Please let me know if you still have difficulties finding it.

 

Hi @koppen, welcome to the Community :) If the Italian league gets cancelled, all bets revolving around it get voided and your stakes are returned.

Hi @GG1, I know where you're coming from, there's no denying that there were a few technical issues lately. The downtime and the fixes were aimed to make sure that this doesn't happen during the biggest meeting that starts today. I can confirm that there is no maintenance planned and everything seems to be running smoothly. Thank you for voicing your concerns and note that if you experience any issues or have any concerns, we're here if you need us.
 
/Ray

Hi @kmaj0001, I've flagged this issue to the guys responsible for this promotion so they will have a closer look at it and fix it. I've also added you a Free Bet in the same amount now so you can place the desired bet. Thank you for contacting us regarding this issue.

Hi @Dakota, welcome to the Community. The Bonus system algorithm is based on a player's activity as you mention but there are other factors in play as well as Marketing Budgets and many more. Unfortunately, I am unable to foresee when you will receive a new bonus as it's based on factors that might change in the course of time. The best course of action is always to continue responsibly and have fun :).
And stick around, we have free promotions here in the Community where you can win Free Bets and Poker points.
 
/Ray

Hi @Looppi, your account was now suspended because of the false details registered when creating the account. Our Security department advised that no accounts will be accepted until you have reached the legal age of gambling of your country. Please feel free to contact us when time comes and you can legally register to Unibet.
 
/Ray

Hi @AHOSI, the link below will explain how to get in touch with live chat. You would basically need to navigate through the section relevant to the question/issue you have and if you don't find what you are looking for, the Chat/e-mail option will appear.
https://www.unibetcommunity.com/t5/Unibet-how-to-s/Live-chat-How-to-get-in-touch/m-p/167367#M166
Also, if I may suggest not using Caps lock to post all in capitals, it makes it seem like people are shouting :). Please have a look at our guidelines below:
https://www.unibetcommunity.com/t5/Welcome-how-to-use-the-community/Community-Guidelines/m-p/235042#M654.
 
Let us know if we can help you in any way.
 
/Ray

@Bowlertc, @ozzy123 sorry for taking this much time with an answer, I have to say that this wasn't the easiest case to chase down. My apologies for keeping you waiting. Our tests on your accounts performed in an emulator are showing racing pages, so it implies racing should be okay for you guys unless you have something local on your PC blocking types of traffic somewhere in the connection to our site (VPN issues...). This didn't affect anybody else from the get-go, only your accounts so the suspicion is that if it's persisting, it must be something with the PC. Please let us know if this is persisting on your end and I'll ask the guys in IT to advise us over what settings you would need to do in order to solve this.
/Ray

On my end, it looks like this is an adjustment from the guys in Marketing on a promotion you participated in, but that's just my 2 cents on the matter 🤣. Sorry, I had to!
I've contacted the guys in sports for an explanation.

Hi @Djamwo, welcome to the Community :)
I'm sorry you experienced an error with the Live Score feature, fact of the matter is that these statistics are projected onsite by a 3rd party provider and although rare, errors like these can happen. Some of our more regular/experienced players also report issues like these from time to time. 
Due to this aspect, unfortunately, players are always advised to follow 3rd party statistics when making a final decision when Live Betting:
Terms B.1.2:

"2) "Livebetting" is where it is possible to bet during an ongoing match or event. Unibet does not acknowledge or accept any liability whatsoever if it not possible to place a bet or the live score update is not correct. At all times it is the Account Holder's responsibility to be aware of the match and the events surrounding it such as the current score, its progression and how much time remains before the match is completed. Unibet does not accept any liability for changes to the Livebetting schedule or interruption of the Livebetting service."

With that being said, I wish to apologize for the inconvenience.
/Ray

There seems to be some confusion around this @ksskss, apologies for my error above. I've added you the Free Bet now, good luck with it! :)

Hi @bgachip, welcome to the Community :) I had a look at the verification and what is requested is an ID and a Proof of Address however the proof sent is not eligible I'm afraid, the document would need to be issued in the last 3 months.
The link below will explain a bit more in detail what is needed but basically any utility bill, internet bill, a bank statement will do as long as it's issued in the last 3 months.
https://www.unibetcommunity.com/t5/Verification-Help/Tips-tricks-and-how-to-send-your-documents-for-verification/m-p/147798#M121
Please let me know if you need any assistance or clarification and if you feel this answer was helpful, please click the "Accept as Solution" button on this comment.
 


/Ray

Hi @Inika, I'm happy to say that your deposit has been applied to your account now :) Good luck!
 
/Ray

Hi @Loosers, welcome to the Community. :)
I had a look at your account ad the only thing I found resembling what you described is a deposit bonus which is supposed to credit you Free Spins. However, I see in the terms of the promotion that the slot is actually Dawn of Egypt not Attila the Hun. Can you please clarify this and I'll be happy to look further into this for you based on more information.
Hvordan fungerer det?

1.  Sjekk først at du ikke allerede har en aktiv bonus.

2.  Aktiver dette bonustilbudet.

3.  Foreta et innskudd på minst 250,- kroner.

4.  Vi vil kreditere 100 gratisspinn på Dawn of Egypt. 

5.  Penger vunnet med gratisspinnene er bonuspenger.
 
 

Omsetningskrav for bonuspenger

Bonuspengene kan brukes i produktene våre Casino og Casino Live. Produktene bidrar imidlertid til innsatskravet med ulik fordeling.

Vektingen av bidrag er som følger:

Casino 25

Casino Live 25

Alle bordspill og all videopoker teller 10 % mot omsetningskravet. Spilleautomater teller 100 %.
 
 

Viktige bonusvilkår

Det er ikke tillatt å ha mer enn én aktiv bonus om gangen.

Ved aktivering av et nytt bonustilbud mens man allerede har en aktiv bonus, gjelder følgende: Spilleren godtar at den aktive bonusen kanselleres, og dette omfatter også spill som ikke er avgjort, og eventuelle tilknyttede gevinster.

Bare det første innskuddet etter aktivering av bonusen vil bli tatt i betraktning.

Dette bonustilbudet er bare tilgjengelig for én konto, og det er personlig.

Etter at du har tatt imot bonusen, har du 30 dager på deg til å oppfylle omsetningskravene. Etter denne tidsperioden går gjenværende bonuspenger og potensielle gevinster tapt.

Bevarer retten til å kansellere, trekke tilbake eller endre dette bonustilbudet når som helst.

Generelle regler og vilkår gjelder.

Hi @gordond, welcome to the Community :)
In order for the traders to give a concrete answer, I would need to contact them with a concrete bet you've placed on this. Can you please leave me the Coupon ID of your bet in a comment below and I'll look into it?
 
/Ray

Hi @Saywhatwhat unfortunately, that is true, based on the new regulatory changes initiated by the Belgian regulators, we won't be allowed to add any kind of bonus to players.
 
/Ray

Hi @Clarky, welcome to the Community :) The verification times usually take between 1 to 3 working days, so 2 days is still real in terms of verification. I had a look now though and they seem to have been approved. Thank you for your patience and do let us know if there is anything else we can do for you.
 
/Ray

HI @Nankya7, welcome to the Community and apologies for the confusion. You can now upload them in your account via the yellow verification bar. Please have a look at the link below for a broader explanation regarding how to send the documents for verification.
https://www.unibetcommunity.com/t5/Verification-Help/Tips-tricks-and-how-to-send-your-documents-for-verification/m-p/147798#M121
 
/Ray

Hi @CharismaMan, I checked your card and it seems you should be able to deposit and withdraw with it. You don't need to change anything, just continue using the new one to deposit and withdrawal.
 
/Ray

Hi @JackBrownDB, welcome to the Community :)
I had a closer look at this for you and the 500kr bet you placed was not registered by this reward because it was a prematch bet. By clicking on the reward, the explanations will show in the dropdown menu as well. They are still available, you just need to place a bet which is in line with the setup. Please let me know if there's anything that still needs clarifying.

/Ray

Hi @Giorgos2178, welcome to the Community :) and thanks for contacting us.
I had a quick look at the ID sent and although I am not able to accept or decline it, I know for a fact that we don't accept scans of documents. Can you please upload a picture of it taken with your phone and give me a tag here in this thread with @ when done? I'll look into getting it approved fast for you after. Thank you in advance.

/Ray