ozzy123 Posted February 3, 2020 Share Posted February 3, 2020 Hi, I have had a problem over the past couple of days which has made me miss the Dublin Racing Festival last weekend.I cannot seem to load the racing page. I have tried clearing cache, cookies, different device, everything after advise from the online support. Nothing seems to work. There are no blocks on my account, and I can place any other type of bet fine ( Sports betting, casino, live casino, etc.) It is just when I load the Horse racing page, the races pop up for a milli-second, and then it all disappears into a grey page. Any help? Link to comment Share on other sites More sharing options...
RayL Posted February 3, 2020 Share Posted February 3, 2020 Hi @ozzy123, sorry for the inconvenience first of all, we have raised a case and sent it to the guys in tech to have a closer look at this for you. I'll keep an eye on it and let you know as soon as there is an answer. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
ozzy123 Posted February 4, 2020 Author Share Posted February 4, 2020 Hi Ray, Thanks for your reply. Still not working today, looking forward to an update as soon as possible. Thanks Link to comment Share on other sites More sharing options...
Bowlertc Posted February 5, 2020 Share Posted February 5, 2020 Hi I also have this issue and have done for over a week. I missed two of our racings clubs winners and potentially another one today!Not impressed!! Please can you fix as soon as possible? Thanks Tony Link to comment Share on other sites More sharing options...
ozzy123 Posted February 5, 2020 Author Share Posted February 5, 2020 It is quite frustrating as I have missed some of the horse races with longshots that won yesterday! At 20/1! Please anyone help fix this? Link to comment Share on other sites More sharing options...
RayL Posted February 5, 2020 Share Posted February 5, 2020 Hi guys @Bowlertc and @ozzy123, I've already started the process and raised it's priority a bit to speed up this process for you. The odd thing about it is that it seems to work for most players, as a matter of fact, you guys are the only 2 who reported it so it would lead me to believe that there's something going on on your end that's causing it although I'm no expert in the matter. What happens if you guys try opening it from a different device and have you tried using a different internet connection? Like 4g instead of wifi and vice versa?The issue is being investigated in the meantime, I'm just trying to gather as much information as possible. If you guys have the time, can you please try loading it and when the gray screen appears press F12 on your keyboard. A picture like the one below will appear. Take a screenshot and post it here please, I'll forward that to the guys in tech as well. Former Community Moderator Link to comment Share on other sites More sharing options...
Bowlertc Posted February 5, 2020 Share Posted February 5, 2020 HiI have tried accessing on 4g and WiFi plus I have tried my phone, tablet and computer and same issue arises. One thing I did notice, if I select A-Z Sports and then scroll down the sports menu, each option has a number showing the different amount of betting options. But for greyhound and horse racing it's blank. I am not currently close to my computer so my screenshot it not possible, will try this evening if I have time. Bowlertc Link to comment Share on other sites More sharing options...
Bowlertc Posted February 5, 2020 Share Posted February 5, 2020 Link to comment Share on other sites More sharing options...
Bowlertc Posted February 5, 2020 Share Posted February 5, 2020 I have copied the F12 function as requested. Link to comment Share on other sites More sharing options...
ozzy123 Posted February 6, 2020 Author Share Posted February 6, 2020 Here you go @RayL Im copying the F12 as requested, I can see a lot of errors on the console, As for us being the only two, I have checked the community and quite a few others have had this problem, others have even said they are using different bookies because they missed so many races. Link to comment Share on other sites More sharing options...
Bowlertc Posted February 7, 2020 Share Posted February 7, 2020 If It does not get sorted I will look for another bookie as I am missing too many bets. please confirm when this will be resolved? Thanks, Tony 1 Link to comment Share on other sites More sharing options...
ozzy123 Posted February 8, 2020 Author Share Posted February 8, 2020 I'm afraid likewise. I've been using Unibet for years for Horse Racing and now I've missed way too many races and tomorrow is a big day at Newbury as well. 1 Link to comment Share on other sites More sharing options...
RayL Posted February 8, 2020 Share Posted February 8, 2020 @Bowlertc, @ozzy123, I'm monitoring the situation over this fix for you multiple times daily and I've also raised the priority of the case to it's highest level now. I can totally get behind you guys not being happy with the current situation, it is indeed unfortunate that you guys are not able to place your desired bets. My sincere apologies for that. I've added you guys a Free Bet which can be used in the sports section as a token of our appreciation for your patience. I will keep monitoring and will try to speed up this fix as much as humanly possible. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
ozzy123 Posted February 11, 2020 Author Share Posted February 11, 2020 Appreciate the free bet @RayL , unfortunately it was a loser! lol Racing still hasnt been fixed for me so I dont know where that stands Link to comment Share on other sites More sharing options...
Bowlertc Posted February 12, 2020 Share Posted February 12, 2020 @RayL @ozzy123 Still not fixed for me either. This is now a week!When can we expect this to be resolved? I work in IT for applications and if we took this long to fix a big we would not be popular!!Kind regards Link to comment Share on other sites More sharing options...
RayL Posted February 12, 2020 Share Posted February 12, 2020 @ozzy123, @Bowlertc, I've personally reached out to the guys which are dealing with this issue and I'm pending their feedback. In terms of the time needed to resolve this I wouldn't know to be honest as I'm not that inclined towards IT but as soon as I get a reply on the matter from the guys I'll be able to tell you guys more. Apologies again to keep you waiting guys, I know you're eager to see results and I'm truly doing my best to make this happen. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
RayL Posted February 14, 2020 Share Posted February 14, 2020 @Bowlertc, are you using VPN while trying to launch the Racing client? If so, can you please try disconnecting any virtual network and try loading whilst connected to your regular internet connection? Former Community Moderator Link to comment Share on other sites More sharing options...
Bowlertc Posted February 14, 2020 Share Posted February 14, 2020 I do use a VPN on my computer. However, I have tried it on my mobile phone (no vpn) and I have the same issue.I have used it for months with a VPN prior to this issue with no problems. Tony Link to comment Share on other sites More sharing options...
Solution RayL Posted March 4, 2020 Solution Share Posted March 4, 2020 @Bowlertc, @ozzy123 sorry for taking this much time with an answer, I have to say that this wasn't the easiest case to chase down. My apologies for keeping you waiting. Our tests on your accounts performed in an emulator are showing racing pages, so it implies racing should be okay for you guys unless you have something local on your PC blocking types of traffic somewhere in the connection to our site (VPN issues...). This didn't affect anybody else from the get-go, only your accounts so the suspicion is that if it's persisting, it must be something with the PC. Please let us know if this is persisting on your end and I'll ask the guys in IT to advise us over what settings you would need to do in order to solve this./Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now