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Balance Reducing


RogueWitch
Go to solution Solved by RayL,

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Hello,

I have been noticing this for a while now. I have noticed in the past that my Unibet Balance did decrease by a few euros randomly. I used to believe that it must have been an error at my end that I forgot about a buyin. But today it happened again and I am missing around 2-3 euros from my account. I checked my history and cant figure out when I used that money. Hence I am worried. There should be a place to see where my balance was last used. Please look into my account regarding this.

 

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Hi @RogueWitch, no need to get worried :)
What happens when you have your account in a different currency than euros is that the system translates whatever money you have on your account to euros and projects it in the Poker client. Basically, the amount you have on your account never changes, but if there are value fluctuations in the currency that you have on your account, parallel to euro, there will be a slight difference, +- a couple of euros once in a while. The system is based on a live Currency exchanger, this is bound to happen once in a while when it updates.

If you feel this answer was helpful, please feel free to click the "Accept as Solution" button on this comment.

/Ray

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Former Community Moderator
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