MarcoV

If someone wants to play FIFA 19, I'm up for a game. Only PS4 though

You'll get a €5 freebet if you beat me :happy: :cash: 

I'll play up to 5 matches this week so first come first serve 😃

Cheers, @psrquack! Didn't get anything but I'm not sure if he only sent it to Jeppe as I'm officially not a part of the community anymore :speechless:

Welcome to the community, @Reitpoker!

You should be able to post within the poker section now :) Apologies for the inconvenience.

Thanks for tagging @FreedoM :peace:

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@BillyR23 wrote:

@Santa-Unibet can we play Asian Handicaps for this promotion?

for example Sevilla AH(-2), if Sevilla wins exactly by 2 goals we get a void bet... 

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It's fine :)

Thanks a lot for reporting guys and sorry for the late reply. All accounts were suspended before they managed to withdraw the money :)

Thanks for all the kind words and support - means the world to me! :popeye: :peace:

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@BillyR23 wrote:

Congrats @MarcoV on getting the job you wanted within the Sportsbook team, well done 🆒👍

For sure it won't be the same without you working here but I wish you best of luck with the new job, also don't be a stranger and come and say "Hi" and remain involved on our lovely community as often as possible like Stubbe did :)

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I'm sure I'll stick around and check out what's going on in here and if I have the time, help out with all the sportsbook related queries. Who knows, maybe one day I'll have my own little sportsbook section 😃 If everything works out as I hope, I'll also become the sportsbook product expert we've been missing in here :)

It’s both with pride and a sadness I announce that I was offered a position within the sportsbook team a little while ago and therefore won’t be working as a moderator anymore. Sportsbook was basically the only reason I moved to Malta and started working with Unibet 3 years ago and even though I don’t think it’s the right time to leave the community yet, I felt obligated to apply for the role while there was an open spot in the team – after all it was the position I aimed for when I started working in customer support :)

So, I guess the next question is “who will be my new poker ticket pusher replacing Marco”? Well, we haven’t found one yet. This also means that you won’t get rid of me until we find a new guy. I’ll ofc stay here and make sure the new moderator gets settled into the new job before I start working full-time in sportsbook but I’ll already begin with a bit of training from next week. It’s important to me to make sure the transition goes as smooth as possible so Jeppe doesn’t feel like he’s running the forum all by himself and hopefully, you guys won’t feel any difference if we manage to do it the right way.

I truly believe that many of you would do an awesome job as a moderator (how cool would it be if one of you pulled a @ReCorpH and joined the team!), but we’re facing an increasing level of customer support related queries in here which means that experience in CS is quite important for us, not paramount but something we would have in mind. Don't get me wrong, I don't want to ruin your hopes if you're thinking about applying for the role! Just saying that even though many of you seem like a perfect fit for the job and you know so much about Unibet and the community, there are many things you need to learn about, like backoffices, products, restrictions etc. and it would require a lot to get an understanding of everything and at the same time do your job in public.

I will be doing anything from training new agents to finding ways to improve the internal procedures as well as the customer experience. Product development will also be a part of the job where I hopefully will be able to work closer with you guys in the future and get some feedback and ideas on new projects.

This also means that Bucharest will be my last Unibet Open stop unless I somehow end up clicking on the right buttons, win a staff tournament again and join the fun as a guest. A great way to end my journey with the community for now. I’m so happy and proud to have been a part of this from the beginning and without sounding too cheesy and sentimental, I must say this is the best job I’ve had in my life so far and it’s just as much thanks to you guys as it is to the team and the whole idea of starting the Unibet Community.

Bad news @XY - the request was denied by the sportsbook team :( We do have a similar bet offer though but it's not with the players you suggested.

I'll ask to the sportsbook team. Just to make sure - you'd like to combine all of them in one bet, right? :)

Apologies for the late reply @Portknockie. Both accounts got suspended automatically due to chip dumping before they tried to withdraw any money :)

Thanks again, @Balonas. You were right about the last one too :)

Thank you for letting us know, @Balonas. I've closed the accounts and informed the relevant teams :)

@Ja-z-Polszy, I've asked the guys for an update. Will get back to you as soon as I get more info.

Thanks, @MathrimC. Forwarded the post yesterday :)

Thanks a lot for letting us know and sorry for the inconvenience, @Pucuri88. The poker team is aware of the issue and they're looking into it. I'll merge your thread with the one from yesterday regarding the same issue :)

Thanks a lot for reporting guys. The poker team is looking into it.

@MathrimC, are also talking about the scenario when you late reg. during the add-on break? Or was it a case where you would already be playing the tournament and the add-on option doesn't appear?

@jonny2192 It's the very unique Stubbe brm. Go big or go home :laugh:

Sorry about the late reply, @fkingun. The bonus points are for poker and can be used in the poker bonus shop :) We had to change the rewards in your country as we couldn't add freespins.

Thanks for lettins us know, @Portknockie! The accounts were closed this morning.

So sorry about the late reply guys.

@Rushbie and @CharismaMan is it still not working for you? Have you cleared cookies and cache? I can't replicate the issue but I'll ask the casino team to see if they can find out what's causing the bug if it's still there.

@XY Are you still having trouble with Mega Fortune Dreams? I don't see any rounds played on that slot game the 3rd of October. Any chance you remember the first day you noticed the bug?

If you're still experiencing issues, please clear cookies and cache and let me know if it's still not working.

Sorry about the late reply guys. I've asked the poker team to exchange/postpone the packages. It's usually being handled every Tuesday so I'm hoping to get an update tomorrow :)

Thank you for your cooperation @PokerLady93!

I'm happy to confirm that the proof of address just got approved and your account is now verified :)

Welcome to the community @PokerLady93,

The proof of address you uploaded a week ago wasn't valid as it can't be more than 3 months old. You uploaded another proof of address 3 days ago (September 19th) which I asked the Player Safety team to take a look at. Unfortunately they won't approve it - usually we can approve this type of document as a proof of address, but the Player Safety team wasn't confident in approving this one so they've requested a new one.

I'm very sorry for the long verification process. Even if we were missing some of the requested documents at the beginning, you shouldn't have waited 5 days get the first update.

Could you please upload another proof of address? A utility bill would do the trick :) I'll ask my colleagues to check the document as soon as you upload it so you don't need to wait days for an update this time.

Closed both accounts. Thanks for reporting!

Closed both accounts. Thanks for reporting!

@Destroyer666, forwarded to the poker team :)