Me again, I didn't contacted support with the hope that I will receive the ticket but I was wrong. I had to get in touch with them, otherwise they wouldn't care at all about their players. The story is pretty much the same as in the first case, they simply said first, that the bet I made doesn't qualify for the promotion because it is not for U21 games. I just copy pasted the promo and the terms and then she sais that yeah, there is another promotion and to wait a little bit. After a few minutes she solves it by sending me the 10 euros free ticket with some bull appologies that the sistem can't convert RON to EUR ... bla bla bla. Hire better IT guys and do your job. See ya later with another beg. Bye!