MarcoV

Thanks guys. Appreciate the understanding :)

, the freebet is there for you now.

, freebets and poker tickets are easy for me to add and I can remove the freespins again right away, so feel free to choose whatever you want :peace:

 had the highest winning odds in yesterday's promotion :) Let me know which size you are so we can send you the prize.

 &  - I finally managed to add the freespins to your account :)

, ,  and  - I'm still having issues with your freespins. Are you ok with getting a €5 freebet or €5 worth of poker tickets instead of the freespins? The original value of the freespins is less than €5 :) If not, I'll do my best to get it solved asap, but I don't really know how much time it'll take to fix. 
 and , you can also choose the freebet/poker tickets instead, as long as you don't start using the freespins :)

, still trying to figure out how I can get the freespins added.  and I have a couple of hours in Vienna airport, so I'll hopefully be able to solve it from here before our next flight to Malta :)

Really sorry about the delay guys :sad:

Still no solution towards adding the freespins :(

, you'll be able to wager the winnings on sportsbook as well. Just need to fix this damn bug first!

Just finished 7th in the staff tournament we had tonight, so I didn't have time to look at it until now. Stubbe asked me to update the calendar earlier this evening, but we didn't think the tournament would last that long (or at least that I wouldn't). I was on holiday in Croatia last week while the calendar was made, so I don't really know how to update it. It'll be updated properly tomorrow morning -. until then you'll be able to see what it's about here :)

Bingo Raffle

Post a number between 1 and 90 in this thread. At 23 CET we'll draw the golden number. If you manage to get it right, you'll win a €10 bingo voucher.

So sorry I can't get the freespins added in time guys. Don't really know when it'll be fixed - if I knew already that it wouldn't be tonight, I would've let you know right away, but there's still a chance we can get it done during the evening.

I'm struggling a bit with setting up the freespins. Hopefully I'll find a solution it within long, so you'll get them before 18 CET as promised - will keep you updated about this.

, I'll see if I can add different games so you'll have something to choose from :) Have to fix the bug first though :wonder:

 the freespins will be added before 18 CET. having a coffe with  now, so I'll add them later in the afternoon :)

Great to see that some of you have faith in me despite the high odds :) I'll do my best to not let you down tonight!

The random number generator decided that the lucky winner of yesterday's promotion was  - congrats!

Let me know which size you are and we'll send you an early Christmas gift next week :)

Great to have you here,  - I'll definitely be following your betting thread :)

, thanks for referring your friends,  & ! Nice to see you're already posting betting picks as well,  👍

, added the ticket :)

Welcome on board, @Roosaww :)

Kudos to you, @Hewel, for telling your friends about the community!

Welcome to the community,  :happy:

Nice of you to let your friends know about the community,  :peace:

It's alright - you'll still be included in the referral program  :)

That's great, . I've been told that the withdrawal will be approve tonight - you should receive a confirmation email within a few hours 🆗

, I checked with one of my colleagues from our player safety team, and she told me we haven’t had any issues transferring money to a credit card, for the reason that the withdrawal was higher than the original deposit.

We can’t exclude the risk of your bank denying the transaction for that reason, but as we’re convinced that there is no issue paying out to your credit card in this case, I was advised to ask you to request the withdrawal, so we can start processing the transaction :)



You're very welcome, I'm glad it worked out well. Since you won the bet on the Brazilian match - congrats by the way - with the deposit you made from your credit card before depositing with Skrill, we prefer if the money return to the same bank account where the first deposit came from :)

Thank you for your cooperation,  :) 

I'm happy to confirm that all documents are approved. The only thing we need to do now is to withdraw the money to your credit card instead of your Skrill account. The money has been reversed to your Unibet account, so you'll need to request a new withdrawal to your credit card. Once you've done that, I'll let the player safety team know and ask them to approve the withdrawal right away.

Thanks for mentioning the Skrill tab on your account - I'll have a look at today and inform the guys who need to edit the text.

@dmbusa, our player safety department has looked into the case. They have approved your documents, except the Skrill screenshot, which unfortunately I'll have to ask you to send again. The reason why it didn't get approved was that we're asking for a full printscreen of your Skrill account with your name showing. If you send in the screenshot within the next hours, I'll do my best to get it solved it in the afternoon.

I'll evaluate this case with the customer service agents involved, once we get the withdrawal approved and everything sorted out with the documents. 

Not every player safety/documents case takes 1-3 working days to solve - the processing time depends on the type of case. A simply compliance check, which is what most players will experience, will take 24 hours to get completed – we approve xx % of compliance documents within 24 hours and xx % within 48 hours.
In your particular case, you should have been told by customer support, that it may take up to 5 working days to resolve the case. I understand it can be frustrating to wait for a withdrawal, and that it's even worse to initially get told one processing time and then find out that it’s actually going to take longer than first communicated.
There’s no question that we should have been more clear about the document requirements, to avoid having to upload the documents multiple times.

We should've informed you right away that we were requesting those documents instead of waiting two days before doing so after you made the withdrawal. Usually our customer service agents receive this kind of information at least once a day, and they should send you an email requesting the documents. I'm not sure if this was even a mistake in customer service or if another department didn't communicate properly, but I'll get to the bottom of it and have a chat with the guys involved.

, thanks for sharing your experience here on the community. I'm sorry to hear about your troubles. 

Will do my best to get an update as soon as possible - I'll reply in this thread once I get more information about the whole case.

---

@Magicadil wrote:

Guys, since we already have so many posts in this thread, let's just have the title changed to 'Count to 10,000 - Pics only'

@JeppeL, @MarcoV, @testuser1, whoever reads this first, can you please change thread title. Thanks 😃

---

Well done everybody :rockon:

@Magicadil, I've changed the title. Was thinking about setting up a little competition to celebrate what you guys have achieved in this thread. We could set up a "count to 100 pics" with a specific theme (animals, vehicles, etc.) and add a prize to one of the numbers - e.g. if 52 is the golden number and you post a picture of it, you'll get a €5 bonus or poker tickets.

Any thoughts on what theme we should have? :)

, welcome to the community :) And thanks for referring your friend,  :peace:

No big deal - the referral program still counts for you guys :happy:

, unfortunately we're not allowed to offer any free games in your country.

In the event of a login issue here on the community, we kindly ask you follow a couple of steps in order to solve the problem.

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Press Ctrl + Shift + Delete on the same time - depending on which browser you're using, one of the boxes showed below will appear on your screen:

2) Make sure that you've ticked the boxes as per the screenshots above.

3) Try to log in again.

4) If the issue still appears, please send us an email to contact@unibetcommunity.com with the following information:

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, added the tickets to your account.

Looking forward to follow your blog :)