MarcoV

Thanks for reporting, @polarbear. I've have checked both accounts but couldn't find any sign of chip dumping. There's nothing suspicious from the hand you took a screenshot of - just looks like one of the players is new to the game as he played that hand a bit weird imo :)

Was that the hand that where you noticed something odd between the players or was there another hand before that? I only checked the hands where one of the players won a decent pot so I might have missed something. Will forward it to the poker team, better safe than sorry.

@MaskedCat, could you please search for an application called "dxdiag". Open the application and take a picture of the tab called "Display". Also, try to login via this link and take a screenshot of what happens:

https://www.ubpokergate.com/poker/client/login?client=relax

We really appreciate your help in resolving the problem.

I'm terribly sorry for the missing update. Have asked the guys from the poker team to get back to me today.

Thanks for providing the details despite the lack of help from our side. As far as I can see, you've already posted all the info they need to investigate further. 

Found the hand. Will close the accounts now.

Really hope we can implement the necessary changes soon to get rid of them - I've had enough of these chip dumpers

Thanks a lot for reporting, @Stuart. I don't find any accounts with the aliases you reported though. Trying to see if I can find them via your hand history :)

You're welcome. No need to do anything else, it's already taken care of :)

Welcome to the community, @markh008. The package has been moved to Brighton :)

Thanks for reporting, @kokas :) Accounts closed and forwarded to the poker team.

Welcome to the community, @Prob4bility. Thanks a lot for letting us know - I've closed the accounts. 

We're working on finding a way to get rid of the chip dumpers and should hopefully have something ready soon :)

Thanks for reporting, @Portknockie. Sorry about the late reply - at least he didn't manage to withdraw any money :)

@Hotzonicu, suspended and reported. Thank you!

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@123 wrote:

http://i.imgur.com/WmmWp5m.png

Probably same guys

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@123 I'm afraid you're right. Suspended and forwarded again.

Thanks a lot for the help :) Much appreciated

@jonny2192 thanks a lot for letting us now. I've suspended the accounts and reported it to the poker team.

There you go, @Keoma1 :)

@xaxi Got new name as well :)

@coconuts, I checked all the bubble hands but didn't find any sign of collusion at all.

@Balonas, I've suspended the accounts and forwarded the case to the poker team.

I'm sorry to hear that you won't report chip dumping anymore in case you see it in the future. Which part of the thread made you feel this way? The fact that we don't ask for documents upon signup or is it because we're seeing so many reports on it at the moment? Please add your feedback in the thread if you disagree with us. I doubt that we're going to change the verification process as suggested in the thread, but we definitely welcome any suggestion that would solve a problem like this.

Thanks a lot for letting us know, @123 🆗 Closed the accounts you highlighted + another two I found that were related to dawidhajsy19. I've forwarded this to the poker team as well.

At Unibet we have general limits on all bets - just as all other bookmakers do. These limits are crucial to our business to help us manage liabilities and offer customers the best possible prices. These are all trader decisions and it's not something we can influence from the community.

I totally understand your frustrations - it's certainly not pleasant to get a bet rejected, but referring to my previous post along with the above information is best I can do 😞

Hi @JohanArg and welcome to the community ✋

We need to verify your account in order to unblock poker. I'll send an email within an hour with more information on the documents you need to upload :)

Kindly note that this forum is English only.

Apologies for the inconvenience!

There you go, @Yaro85 :)

Added the poker tickets, @Pane and @cvita :) The BetUp and bingo tickets should be there in the beginning of next week.

Added now, @freddies. Sorry about the delay :)

@cvita @Pane Well done guys! I've added the freebet and profit boost. Let me know which poker tickets you'd like and I'll add them as well :)

I've asked the bingo and Betup teams to add the other tickets.

@chanatts, unfortunately you can't deposit with a credit card which isn't issued in the same country as where your account is registered :(

You have the option to deposit via Skrill or Neteller :)