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MarcoV

Former Unibet Employee
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Posts posted by MarcoV

  1. If we increase the limit every time a customer ask for it, there wouldn't be a reason to set a limit in the first place. As our customer support agent mentioned - it's the traders' decision and we can't just increase the limit if they don't agree.

    I admit that the two €5 bets you had on Hull City vs. Middlesbrough and Chelsea vs. Man. City looks a bit weird, since they have approved higher stakes afterwards - you got your stake of €xxxxx approved on the Serie A mathc a couple of days ago and besides the two €5 bets, we've approved a stake of minimum €xxx every time.

    Keep in mind that the odds also has an influence on how much you're able to stake on each bet.

  2. Welcome to the community, @Pe2. Thanks for asking in here :)

    It depends on which type of system bet you choose. If you pick 8 matches, you'll see the following options on your betslip:

    system.PNG.c09f329692de86bfaf65a0a826a39353.PNG

    If you choose to bet doubles, you'll only need to win two matches in order to win one of the combinations, three matches to win trebles and so on. You won't necessarily make profit if you hit a double, as it depends on the odds. You can click on the Double button or any other system to check the odds you get from each combination.

    The number next to the white box shows how many combinations each system has - e.g. if you decide to bet €1 on sevenfolds, it'll be €8 in total and you'll need to win at least 7 out of 8 matches :)

    • Like 2
  3. El derbi madrileño is being played tomorrow and this week's Weekly Surprise is all about the historical match between Real Madrid - Atletico Madrid.

    1) Guess the minute of the first goal scored in the match. Post your prediction in this thread.

    2) If you predict the exact minute of when the first goal is scored, you'll win a €30 freebet. The top 5 members with the best guesses will get a €10 freebet.

    4) If the match ends without any goals, we'll find another match on Sunday and make the same promotion.

    3) Deadline to enter this promotion is when the match starts tomorrow at 16:15 CET

    Tip: If the goal is scored when the timer is at 17:42, it means that the goal is scored in the 18th minute (not the 17th) :)

    • Like 17
  4. @Haggasai - €25 MTT already refunded. I've refunded 3x €4 SNG

    @Bogdan_B - I don't see that you played any SNGs at the time we had issues last night. What is the tournament ID of the SNG you were playing?

    @Ametrine - Refunded last night.

    @SamyBaem - will get back to you.

    @Koljamen - refunded.

    @BSPS - Three of the buy-ins were refunded last night. Added the missing €10 Saturday Stack ticket.

    @poison1vy
    €4 €125 GTD refunded last night.
    €10 €250 GTD; Payout higher than buy-in - no refund
    Will get back to you regarding the Deep Stack

    @How_Lucky - refunded.

    @Blaren - will get back to you

    @whereisrivaldo - refunded.

    @kalfje - will get back to you.

    @TecH - refunded last night.

    @onixx89 - refunded last night.

    @Surepure - Some of the buy-ins have been refunded last night. Will get back to you regarding the other ones.

    @macaroonas - refunded last night.

    @rikaste - refunded last night.

    @PopelZONA - will get back to you.

    @Adistn - will get back to you.

    @Markopolo - refunded last night.

    @MisterHorace - refunded last night.

    @hampfer - refunded last night.

    @Brunsau - will get back to you.

    @Pinchuksson - will get back you.

    @prissi74 - refunded.

    @9HiLikeABoss - will get back to you.

    @Hymn2Ninkasi - will get back to you.

    @boxas - added a €4 MTT ticket.

    Thanks for reporting guys :peace:

    • Like 1
  5. Hi  @Vinn and welcome to the community. Thanks for letting us know about the withdrawal :)

    I had a look at the case, and I can see that we're currently waiting for an update from our payment provider. We''ve sent a reminder email last night - hopefully this will speed up the process a bit.

    I'll stay updated on the case and let you know as soon as we get a reply from the provider. Apologies for the inconvenience!


  6. @Magicadil wrote:

    @HAI_ROMANIA Probably early January. Marco hasn't been online in a week so he's just enjoying his holidays.


    Thanks @Magicadil - just got back to Malta this morning after great vacation back home in Denmark together with friends and family :)

    Nice work with the iPad challenge everybody! We'll do the raffle on the 2nd of January, as I still need to check some of the data first. I'll try and see if we can make a video of the raffle - if I remember correctly I promised @VikingsAF to make a bingo draw video in the advent calendar, which I didn't manage to do, so I'll need to do something similar instead 👼

    I'm quite sure that all freebets, bonuses and tickets are added to the winners, but please let me know if @JeppeL and I forgot some of you :) We've asked most of the members who won a hoodie for size and address and we'll send an email this afternoon to the ones who haven't heard anything from us yet regarding the merchandise. Packages should be send out on Monday.

    • Like 7
  7. My bad (again). I actually thought that I already copy pasted today's promo (wrote it last week) in to the advent calendar backoffice. Still haven't managed to find an adapter for my laptop here in Denmark, so I just wrote a quick summary of the promo instead 👼

    YNWA :rockon:

    @JeppeL and I will start adding prizes for the last couple of promos later today/tonight. I'll find an adapter at the airport in the afternoon, so you shouldn't have a delay with advent calendar promos from now on :)

    • Like 5
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