Teethgrinder Posted April 22, 2021 Share Posted April 22, 2021 Anyone else have this? Fine on mobile but as of today when I open the client no login options are available, the dialog boxes do not appear. 1 Link to comment Share on other sites More sharing options...
Jami-Unibet Posted April 22, 2021 Share Posted April 22, 2021 Hey @Teethgrinder Do you mean here on Community or on the main page or on the poker client? Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 23, 2021 Share Posted April 23, 2021 Hey @Teethgrinder! We're aware of an issue affecting a small subset of users, when they attempt to sign in on the poker client. I'm looking into this with the relevant teams now. Appreciate the report! Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 23, 2021 Share Posted April 23, 2021 @Teethgrinderare you still having the issue? Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
lane Posted April 23, 2021 Share Posted April 23, 2021 Same problem. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 23, 2021 Share Posted April 23, 2021 @laneand it's happening right now? The more information and details you can give, the easier it will be to solve it for you. Right now we've got very few reports Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Moofee Posted April 23, 2021 Share Posted April 23, 2021 (edited) Also experiencing it right now with the app on Windows, though the browser client works Just a black screen on the app. It tries to load the login page but doesn't get there. Restarting app/computer doesn't help unibet-login-screen.mp4 Edited April 23, 2021 by Moofee Added video 1 Link to comment Share on other sites More sharing options...
Phil-Mc Posted April 24, 2021 Share Posted April 24, 2021 Happening right now. Windows app, opens and just has the mottled background pattern. Blank, no log-in window. 1 Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 24, 2021 Share Posted April 24, 2021 Thanks guys, please keep on reporting when this happens. If you could copy the most recent 20-30 lines from the log file, that'd be great: The log file is called "Poker_log.txt" and can be found in the following folder: C:\Users\******\Documents\Unibet Poker" Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
WeiTuLo Posted April 24, 2021 Share Posted April 24, 2021 (edited) 22 hours ago, Moofee said: Also experiencing it right now with the app on Windows, though the browser client works Just a black screen on the app. It tries to load the login page but doesn't get there. Restarting app/computer doesn't help unibet-login-screen.mp4 I have the same issue with Mac. Edited April 24, 2021 by WeiTuLo 1 Link to comment Share on other sites More sharing options...
Purps Posted April 24, 2021 Share Posted April 24, 2021 @Stubbe Having this right now also for the first time. Log below: *** Logging started [24-04-2021 11:51:36] Unibet Poker 3.7.0.1988 OS : Windows 10 GPU vendor : AMD GPU model : AMD Radeon(TM) RX Vega 11 Graphics GPU driver : 11.0 Max texture size: 8192 [24-04-2021 11:51:36] Initializing startup module... [24-04-2021 11:51:36] [CASsetsManager] Texture Atlas atlas_poker_startup successfully loaded. TrnId: 1, uc: 7 [24-04-2021 11:51:36] [CASsetsManager] Texture Atlas atlas_branding successfully loaded. TrnId: 1, uc: 5 [24-04-2021 11:51:36] [CASsetsManager] Texture Atlas poker_loading_screen_animation successfully loaded. TrnId: 1, uc: 220 [24-04-2021 11:51:36] Initializing remote assets... [24-04-2021 11:51:37] [CASsetsManager] Texture avatar_500.png successfully loaded. TrnId: 2, uc: 2 [24-04-2021 11:51:37] [CASsetsManager] Texture Atlas atlas_common successfully loaded. TrnId: 3, uc: 130 [24-04-2021 11:51:37] [CASsetsManager] Texture Atlas atlas_lobby successfully loaded. TrnId: 3, uc: 99 [24-04-2021 11:51:37] [CASsetsManager] Texture hexa_loading_screen_back.png successfully loaded. TrnId: 3, uc: 2 [24-04-2021 11:51:37] [CASsetsManager] Texture Atlas atlas_cards_4color successfully loaded. TrnId: 4, uc: 70 1 Link to comment Share on other sites More sharing options...
DDVIC Posted April 24, 2021 Share Posted April 24, 2021 I had the same problem earlier. I uninstalled and reinstalled the client. It's working fine now. 1 Link to comment Share on other sites More sharing options...
Phil-Mc Posted April 24, 2021 Share Posted April 24, 2021 It is working now, but here is the log. *** Logging started [24-04-2021 01:07:30] Unibet Poker 3.7.0.1988 OS : Windows 10 GPU vendor : Intel GPU model : Intel(R) HD Graphics 510 GPU driver : 11.0 Max texture size: 8192 [24-04-2021 01:07:30] Initializing startup module... [24-04-2021 01:07:30] [CASsetsManager] Texture Atlas atlas_poker_startup successfully loaded. TrnId: 1, uc: 7 [24-04-2021 01:07:30] [CASsetsManager] Texture Atlas atlas_branding successfully loaded. TrnId: 1, uc: 5 [24-04-2021 01:07:30] [CASsetsManager] Texture Atlas poker_loading_screen_animation successfully loaded. TrnId: 1, uc: 220 [24-04-2021 01:07:31] Initializing remote assets... [24-04-2021 01:07:32] [CASsetsManager] Texture avatar_500.png successfully loaded. TrnId: 2, uc: 2 [24-04-2021 01:07:32] [CASsetsManager] Texture Atlas atlas_common successfully loaded. TrnId: 3, uc: 130 [24-04-2021 01:07:32] [CASsetsManager] Texture Atlas atlas_lobby successfully loaded. TrnId: 3, uc: 99 [24-04-2021 01:07:33] [CASsetsManager] Texture hexa_loading_screen_back.png successfully loaded. TrnId: 3, uc: 2 [24-04-2021 01:07:33] [CASsetsManager] Texture Atlas atlas_cards_4color successfully loaded. TrnId: 4, uc: 70 [24-04-2021 01:18:12] Application terminating *** Logging started [24-04-2021 01:37:12] Unibet Poker 3.7.0.1988 OS : Windows 10 GPU vendor : Intel GPU model : Intel(R) HD Graphics 510 GPU driver : 11.0 Max texture size: 8192 [24-04-2021 01:37:12] Initializing startup module... [24-04-2021 01:37:12] [CASsetsManager] Texture Atlas atlas_poker_startup successfully loaded. TrnId: 1, uc: 7 [24-04-2021 01:37:12] [CASsetsManager] Texture Atlas atlas_branding successfully loaded. TrnId: 1, uc: 5 [24-04-2021 01:37:13] [CASsetsManager] Texture Atlas poker_loading_screen_animation successfully loaded. TrnId: 1, uc: 220 [24-04-2021 01:37:13] Initializing remote assets... [24-04-2021 01:37:14] [CASsetsManager] Texture avatar_500.png successfully loaded. TrnId: 2, uc: 2 [24-04-2021 01:37:15] [CASsetsManager] Texture Atlas atlas_common successfully loaded. TrnId: 3, uc: 130 [24-04-2021 01:37:15] [CASsetsManager] Texture Atlas atlas_lobby successfully loaded. TrnId: 3, uc: 99 [24-04-2021 01:37:15] [CASsetsManager] Texture hexa_loading_screen_back.png successfully loaded. TrnId: 3, uc: 2 [24-04-2021 01:37:15] [CASsetsManager] Texture Atlas atlas_cards_4color successfully loaded. TrnId: 4, uc: 70 [24-04-2021 01:55:52] Application terminating *** Logging started [24-04-2021 02:05:08] Unibet Poker 3.7.0.1988 OS : Windows 10 GPU vendor : Intel GPU model : Intel(R) HD Graphics 510 GPU driver : 11.0 Max texture size: 8192 [24-04-2021 02:05:08] Initializing startup module... [24-04-2021 02:05:09] [CASsetsManager] Texture Atlas atlas_poker_startup successfully loaded. TrnId: 1, uc: 7 [24-04-2021 02:05:09] [CASsetsManager] Texture Atlas atlas_branding successfully loaded. TrnId: 1, uc: 5 [24-04-2021 02:05:09] [CASsetsManager] Texture Atlas poker_loading_screen_animation successfully loaded. TrnId: 1, uc: 220 [24-04-2021 02:05:10] Initializing remote assets... [24-04-2021 02:05:31] [CASsetsManager] Texture avatar_500.png successfully loaded. TrnId: 2, uc: 2 [24-04-2021 02:05:31] [CASsetsManager] Texture Atlas atlas_common successfully loaded. TrnId: 3, uc: 130 [24-04-2021 02:05:31] [CASsetsManager] Texture Atlas atlas_lobby successfully loaded. TrnId: 3, uc: 99 [24-04-2021 02:05:31] [CASsetsManager] Texture hexa_loading_screen_back.png successfully loaded. TrnId: 3, uc: 2 [24-04-2021 02:05:31] [CASsetsManager] Texture Atlas atlas_cards_4color successfully loaded. TrnId: 4, uc: 70 [24-04-2021 03:14:26] Application terminating *** Logging started [24-04-2021 03:14:35] Unibet Poker 3.7.0.1988 OS : Windows 10 GPU vendor : Intel GPU model : Intel(R) HD Graphics 510 GPU driver : 11.0 Max texture size: 8192 [24-04-2021 03:14:35] Initializing startup module... [24-04-2021 03:14:35] [CASsetsManager] Texture Atlas atlas_poker_startup successfully loaded. TrnId: 1, uc: 7 [24-04-2021 03:14:35] [CASsetsManager] Texture Atlas atlas_branding successfully loaded. TrnId: 1, uc: 5 [24-04-2021 03:14:35] [CASsetsManager] Texture Atlas poker_loading_screen_animation successfully loaded. TrnId: 1, uc: 220 [24-04-2021 03:14:36] Initializing remote assets... [24-04-2021 03:14:37] [CASsetsManager] Texture avatar_500.png successfully loaded. TrnId: 2, uc: 2 [24-04-2021 03:14:38] [CASsetsManager] Texture Atlas atlas_common successfully loaded. TrnId: 3, uc: 130 [24-04-2021 03:14:38] [CASsetsManager] Texture Atlas atlas_lobby successfully loaded. TrnId: 3, uc: 99 [24-04-2021 03:14:38] [CASsetsManager] Texture hexa_loading_screen_back.png successfully loaded. TrnId: 3, uc: 2 [24-04-2021 03:14:38] [CASsetsManager] Texture Atlas atlas_cards_4color successfully loaded. TrnId: 4, uc: 70 [24-04-2021 03:15:37] Application terminating *** Logging started [24-04-2021 14:04:33] Unibet Poker 3.7.0.1988 OS : Windows 10 GPU vendor : Intel GPU model : Intel(R) HD Graphics 510 GPU driver : 11.0 Max texture size: 8192 [24-04-2021 14:04:33] Initializing startup module... [24-04-2021 14:04:34] [CASsetsManager] Texture Atlas atlas_poker_startup successfully loaded. TrnId: 1, uc: 7 [24-04-2021 14:04:34] [CASsetsManager] Texture Atlas atlas_branding successfully loaded. TrnId: 1, uc: 5 [24-04-2021 14:04:34] [CASsetsManager] Texture Atlas poker_loading_screen_animation successfully loaded. TrnId: 1, uc: 220 [24-04-2021 14:04:34] Initializing remote assets... [24-04-2021 14:04:36] [CASsetsManager] Texture avatar_500.png successfully loaded. TrnId: 2, uc: 2 [24-04-2021 14:04:36] [CASsetsManager] Texture Atlas atlas_common successfully loaded. TrnId: 3, uc: 130 [24-04-2021 14:04:36] [CASsetsManager] Texture Atlas atlas_lobby successfully loaded. TrnId: 3, uc: 99 [24-04-2021 14:04:36] [CASsetsManager] Texture hexa_loading_screen_back.png successfully loaded. TrnId: 3, uc: 2 [24-04-2021 14:04:36] [CASsetsManager] Texture Atlas atlas_cards_4color successfully loaded. TrnId: 4, uc: 70 [24-04-2021 14:04:59] [master] Playerid 0b1539852dbc9968 connecting to xc1.sw.relaxg.com [24-04-2021 14:04:59] [monitor] Playerid 0b1539852dbc9968 connecting to exc2.sw.relaxg.com [24-04-2021 14:05:00] [master] Connection state (logged in/ok) [24-04-2021 14:05:00] [Tournaments Cache] Requesting cached Tournaments HTTP TourMon [24-04-2021 14:05:00] [Tournaments Cache] Cache file received (994527) [24-04-2021 14:05:00] [CASsetsManager] Texture avatar_888.png successfully loaded. TrnId: 5, uc: 2 [24-04-2021 14:05:00] [monitor] Connection state (logged in/ok) 1 Link to comment Share on other sites More sharing options...
P0kerM0nk Posted April 24, 2021 Share Posted April 24, 2021 (edited) @Stubbe-Unibet Same problem for me now: *** Logging started [24-04-2021 18:42:03] Unibet Poker 3.7.0.1988 OS : Windows 10 GPU vendor : Nvidia GPU model : NVIDIA GeForce RTX 2060 GPU driver : 11.0 Max texture size: 8192 [24-04-2021 18:42:03] Initializing startup module... [24-04-2021 18:42:03] [CASsetsManager] Texture Atlas atlas_poker_startup successfully loaded. TrnId: 1, uc: 7 [24-04-2021 18:42:03] [CASsetsManager] Texture Atlas atlas_branding successfully loaded. TrnId: 1, uc: 5 [24-04-2021 18:42:03] [CASsetsManager] Texture Atlas poker_loading_screen_animation successfully loaded. TrnId: 1, uc: 220 [24-04-2021 18:42:03] Initializing remote assets... [24-04-2021 18:42:04] [CASsetsManager] Texture avatar_500.png successfully loaded. TrnId: 2, uc: 2 [24-04-2021 18:42:04] [CASsetsManager] Texture Atlas atlas_common successfully loaded. TrnId: 3, uc: 130 [24-04-2021 18:42:04] [CASsetsManager] Texture Atlas atlas_lobby successfully loaded. TrnId: 3, uc: 99 [24-04-2021 18:42:04] [CASsetsManager] Texture hexa_loading_screen_back.png successfully loaded. TrnId: 3, uc: 2 [24-04-2021 18:42:04] [CASsetsManager] Texture Atlas atlas_cards_simple successfully loaded. TrnId: 4, uc: 70 Ah well, there goes my evening session, tele time it is... Edited April 24, 2021 by P0kerM0nk 1 Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 24, 2021 Share Posted April 24, 2021 Thanks guys! Please keep the reports coming. Right now it's set to be pending till Monday morning, but if we get a lot more reports, I'll try and get someone to pick it up tomorrow (I doubt it'll make much difference, hence I haven't done so yet, but if it's a widespread issue, I'll of course do whatever I can). Apologies for the inconvenience! Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
SShcherbyna Posted April 24, 2021 Share Posted April 24, 2021 There was also such a problem. The solution to the problem in my case: cleaning the folder C: \ Users \ ***** \ AppData \ Roaming \ Unibet Poker 1 Link to comment Share on other sites More sharing options...
WuDu Posted April 24, 2021 Share Posted April 24, 2021 Absolutely haram! 🤢 *** Logging started [24-04-2021 23:28:35] Unibet Poker 3.7.0.1988 OS : Windows 10 GPU vendor : Intel GPU model : Intel(R) HD Graphics 620 GPU driver : 11.0 Max texture size: 8192 [24-04-2021 23:28:35] Initializing startup module... [24-04-2021 23:28:35] [CASsetsManager] Texture Atlas atlas_poker_startup successfully loaded. TrnId: 1, uc: 7 [24-04-2021 23:28:35] [CASsetsManager] Texture Atlas atlas_branding successfully loaded. TrnId: 1, uc: 5 [24-04-2021 23:28:35] [CASsetsManager] Texture Atlas poker_loading_screen_animation successfully loaded. TrnId: 1, uc: 220 [24-04-2021 23:28:36] Initializing remote assets... [24-04-2021 23:28:36] [CASsetsManager] Texture avatar_500.png successfully loaded. TrnId: 2, uc: 2 [24-04-2021 23:28:36] [CASsetsManager] Texture Atlas atlas_common successfully loaded. TrnId: 3, uc: 130 [24-04-2021 23:28:37] [CASsetsManager] Texture Atlas atlas_lobby successfully loaded. TrnId: 3, uc: 99 [24-04-2021 23:28:37] [CASsetsManager] Texture hexa_loading_screen_back.png successfully loaded. TrnId: 3, uc: 2 [24-04-2021 23:28:37] [CASsetsManager] Texture Atlas atlas_cards_4color successfully loaded. TrnId: 4, uc: 70 [24-04-2021 23:28:55] Application terminating 1 We're gonna win on so many levels! We're gonna win, win, win. You're gonna get so tired of winning, you're gonna say: "Mr. President please, we don't wanna win anymore, it's too much!" And I'm gonna say: "I'm sorry, we're gonna keep winning because we're gonna make America great again!" Link to comment Share on other sites More sharing options...
Purps Posted April 25, 2021 Share Posted April 25, 2021 Working for me again, without doing anything special... 1 Link to comment Share on other sites More sharing options...
fornicator99 Posted April 25, 2021 Share Posted April 25, 2021 Started happening to me 🙃 1 Link to comment Share on other sites More sharing options...
successlaw Posted April 25, 2021 Share Posted April 25, 2021 Hey @Stubbe-Unibet This problem is on my PC too. Every day when I start my session I do uninstall and install to get access on log screen. 1 Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 25, 2021 Share Posted April 25, 2021 Thanks again guys. Will make sure it's dealt with first thing tomorrow morning. No need for further log files, but please continue to mention if you have the issue 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Sparrow473 Posted April 25, 2021 Share Posted April 25, 2021 (edited) The issue just appeared to me right now. Yesterday evening worked properly, today I wanted to check this evening's MTTs, and couldn't log in. Just for the captain's log: those card backs didn't worth it...... Edited April 25, 2021 by Sparrow473 Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 25, 2021 Share Posted April 25, 2021 56 minutes ago, Sparrow473 said: The issue just appeared to me right now. Yesterday evening worked properly, today I wanted to check this evening's MTTs, and couldn't log in. Just for the captain's log: those card backs didn't worth it...... @Sparrow473 assume you're just joking, but the card backs have nothing to do with this. The client update has nothing to do with it actually. The login is hosted on our end, so it's related to some change done last week (what changes we just don't know yet) 🙂 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Sparrow473 Posted April 25, 2021 Share Posted April 25, 2021 Everybody got a "thanks" in this topic for reporting the problem, except of me just because being sarcastic. That fact says a lot. Saying this not because I need those likes, just saying. Anyway had no clue this bug belongs to the update or not. Just reflecting to the stability of the client is much more important than the card backs. Of course they are important too, just not the 1st priority as I assume. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 25, 2021 Share Posted April 25, 2021 4 minutes ago, Sparrow473 said: Everybody got a "thanks" in this topic for reporting the problem, except of me just because being sarcastic. That fact says a lot. Saying this not because I need those likes, just saying. Anyway had no clue this bug belongs to the update or not. Just reflecting to the stability of the client is much more important than the card backs. Of course they are important too, just not the 1st priority as I assume. Sorry for offending you by not saying "thanks" with the reactions. I gave the thanks in "bulk" before your post and several didn't have one this morning, despite me replying to them. I would have given you one as well at some point, but now I'm afraid that you'll get offended that I liked your post after you pointed out the missing like 😄 Of course stability is more important than card backs. There were bug fixes and promotions in the previous release as well (and some backoffice improvements not in the release notes). Card backs have nothing to do with client stability, and it's different resources as well. Anyway, let's keep this on topic please 🙂 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
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