Frozen bonus on genie jackpot

[Mdh300]

I had a bonus on genie jackpots it froze after the 4th spin when I think it was a good win complained in chat they have sent a thing to provider this was on Saturday it happened why the long wait

[JeppeL]

Real sorry about that it's taking long @Mdh300 , I've checked the case and we're just waiting to hear back from the games supplier. I have seen us waiting around a weeks time in some cases like this in the past,  but I'll check with the Customer Support department if we can try and push it a bit.

/Jeppe

[Mdh300]

Thank you I no it's not from your side it's been the game supplier I haven't got anything to say bad about unibet I've had no problems before but it looks very unprofessional from the game supplier to take this long to resolve a problem where I've given them the id number for the game and they haven't even looked into it yet. Thanks for trying to push it along

[Livertool]

It took about 6 months for me with same provider, even with video of problem so don't hold breath. Hopefully they are faster in your case but i would say it takes at least weeks, not days.

https://www.unibetcommunity.com/t5/Casino-Live-Casino/Casino-chit-chat/m-p/345155#M6391

[Mdh300]

Got email saying it was £32 stake was £1.40 second best bonus I asked for proof that I won £32 no reply what a joke

[Mdh300]

I had to send all sorts of screenshots game id when I ask nothing this was the fourth spin surely it would have been more

[Mdh300]

 

 

[MatthiasKastner]

Really awful situation, I have not been in such but I understand your frustration. At least they could try to compensate somehow. :wonder:

[MartaFarta]

samme skjedde med den 12. februar 2021 enda ikke fått noe svar nesten 2 uker etter dette skjedde 

 

[Jami-Unibet]

Hey @MartaFarta, please send me a private message and I'll do my best to help you. :) 

[mark9]

i have a bonus stuck on 24k dragons its been exactly 3 months and still nothing with the game froze mid bonus so good luck,,worst site communications team on the net

[FunckyFish]

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@mark9 wrote:

i have a bonus stuck on 24k dragons its been exactly 3 months and still nothing with the game froze mid bonus so good luck,,worst site communications team on the net

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Maybe @ReCorpH can help you

[Jami-Unibet]

Hey @mark9,

You should've received information about this back in December. If the round doesn't start when you open the game, do you see an error message there? The gameround was logged in as unfinished, and should open automatically. Please make sure you use a similar device to try to open it(Phone if it was played on mobile first, or computer if not) and let me know if it still doesn't work.