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Former Unibet Employee
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  1. JeppeL's post in HELP! Thursday night football -no free bet (again) was marked as the answer   
    So sorry about that @WileyHack,  it'll be coming right up and on your account in a couple of minutes!
  2. JeppeL's post in Thursday night football bet 10 get 5 was marked as the answer   
    Added it now @WileyHack, sorry for the trouble!
    If you haven't already, you can also use the bet you placed to sign up for the community NFL competition here: https://www.unibetcommunity.com/t5/Community-Promotions/Community-NFL-Oracle-20-21-Almost-3000-in-guaranteed-prizes/td-p/354338 :)
  3. JeppeL's post in Being asked to Deposit before I can Withdraw was marked as the answer   
    @-_- It should be fixed now to "Email address" instead of "Account ID" when you try and make a Neteller withdrawal. Thanks a bunch for the help on this with the screenshots and so forth, it's really nice to get these threads everyone once in a while where we don't dwelve too much into the negative, but instead stay focused on the fix. I've added a little bit of poker points on your account as show of appreciation, use them as you like :)
  4. JeppeL's post in Incorrect Deductions was marked as the answer   
    Welcome to the community @Nick66 and apologies for the error! The deduction shouldn't have been applied, it's been fixed now and the full winnings added to your account. 
    One of our members here one the community runs a free to play horse racing competition by the way, in case you're ever interested you can check it out here: https://www.unibetcommunity.com/t5/Community-Promotions/Horse-Racing-Competition-by-CharismaMan/td-p/312706 
  5. JeppeL's post in Play 20e on 3 subsequent days on live casino and get 10e back on last Thursday campaign. was marked as the answer   
    @CardsNRoses Sorry for the trouble! Do you remember what the promotion was called in the message? If you were supposed to get €10 back, we'll of course get that to you, but I need to confirm the promotion on our side.
  6. JeppeL's post in BMW X4 promotion- 250 free spins at Shining Crown prize problem, was marked as the answer   
    @BillyR23 Added as bonus points now :)
  7. JeppeL's post in What the f... was marked as the answer   
    Sorry for the delay on the payout @karchado, glad to see it was fixed though! Please do let us know if you experience something similar in the future, it's usually rare, but a late settlement can happen from time to time.
  8. JeppeL's post in How can the de Bruyne bet be a loser? was marked as the answer   
    @dalgrush09 I see it's corrected now, apologies for the error on the initial settlement.
  9. JeppeL's post in Community name change was marked as the answer   
    You've earned it @FeelsBadMan :) Any way I can get you to add "Formerly known as NMPfan" or something like that in your signature?
  10. JeppeL's post in Bet at Newmarket - Horse racing was marked as the answer   
    Happy to see it fixed @Nicoc, thanks for letting me know and fixed for you as well @Sandy :)
  11. JeppeL's post in missing freebet was marked as the answer   
    @Bad Thanks for posting the email, we'll just confirm this from our side and fix the missing free bet when done - apologies for the inconvenience!
    @rulinj You had the same email? I somehow find that unlikely :) But do please let me know if you're missing something from a promotion as well.
  12. JeppeL's post in Live betting was marked as the answer   
    @Jensr We're currently experiencing problems with the live betting section, and it's exactly as you describe - greyed out for a lot of players. We're really sorry about this, our sportsbook team is already looking into fixing it!
  13. JeppeL's post in Yankees game was marked as the answer   
    Hi @Keke89 and welcome to the community! :)
    I see a case has already been created and is being looked into by the sportsbook, you'll receive message once they've had a look - apologies for the inconvenience!
  14. JeppeL's post in Odds on Dota 2 TI9 qualifier dissapear when i log in was marked as the answer   
    @Dubb I had a suspicion but didn't want to mention it until I had confirmation from the sportsbook. The reason we're not offering DOTA bets for you are because of the newly set regulation in your country, which we have every intent on following. 
    It's my understanding that in DOTA, quite few of the participants are under 18, so we've decideded not to offer any bets on it in your country in order to follow said rules. I know it's annoying when the games you want to bet on aren't there, but I hope it's understandable as to why.
    Please do let me know if you have more questions and I'll do my best to help out.
  15. JeppeL's post in Gyeongnam - Ulsan Hyundai FC -live wrong stats and wrong odds =freebet lost was marked as the answer   
    @maruni I agree that it's not good to place a bet of at least odds 1.40 because of wrongful information given by a live chat agent - though I must say it's quite positive that he/she sent an email to you right away to let you know of the mistake. 
    The bet was for €15, right? How do you feel if we add a new free bet for the same amount as compensation? We can also do it as bonus money if you'd prefer.
    It's also very unfortunate about the incorrect corner statistics being on site(I truly hate when this happens), but that one I can't do much about as it is what will happen a rare once in a while due to the technical aspects of how the updates are made. The odds of 2.90 sounds correct considering the actual scenario of the match and for the same reason, we also wouldn't have voided the bet if you had won and you would have gotten to keep the winnings.
    @Steve1 Which kind of combination bets are you having trouble with?
  16. JeppeL's post in Login doesn't work was marked as the answer   
    Hi @BVV,
    Could you try and delete cookies in your browser, before trying the login again please? From my end it looks like the login attempts are going through, but from what you describe it could be a bad cookie loop. If it doesn't work after the clearing cookies, we'll have a further look and see if it needs solving a different way.
  17. JeppeL's post in unsettled bet F1 was marked as the answer   
    Hi @Jebulaani, I'm not sure what caused a delay on the settlement of this bet, but I'm happy to see it turn into a winner though :) Apologies for the inconvenience,  we're always doing our best to settle bets as quickly as possible, but it does happen once in a while that there's a small delay.
  18. JeppeL's post in Unsettled bet colombia-Qatar was marked as the answer   
    @Mankw1979 and @Romeje Apologies for the delay in the settlement, glad to see that it was fixed by the Sportsbook and the winnings added to your accounts :)
    @Romeje About the cash out, it's not something we can guarantee is active on all bets at all moments. Though if it was fixed like you explain, I imagine we might have had some issues with automatic updates for the match - which is in line with all bets for the match itself being settled later than we'd like. 
    Sorry again guys, it happens a rare once in a while that we have an issue like this on a match, but due to the tech involved around the automatic updates it is bound to happen once in a blue moon :)
  19. JeppeL's post in I dont receive the freebet of the promotion Summer Weekly Free Bet Club was marked as the answer   
    @williambet I checked your account now, please disregard my last question, everything do look in order and I've added the freebet for you now :)
  20. JeppeL's post in Unsettled bet Norsk Eliteserie was marked as the answer   
    @Chippen I checked the bet and can see that it has been settled by the Sportsbook after your query. Apologies for the inconvenience - I'll mark this as being completed.
  21. JeppeL's post in Unbelievable story about a withdrawal for 175€ that asked from the 12/03/2019 and still not to my ba was marked as the answer   
    Hi @Foeke777 and sorry for the missing response here!
    I've checked the communication you've had with your local customer support, and as far as I can tell, a case was made with the payments supplier as soon as we received the bank statement from you on the 14th of April. We followed up on that case with the supplier in question on Thursday, but unfortunately have not heard back from them yet.
    I'm sorry for the withdrawal not being paid out correctly, unfortunately that happens a rare once in a while on online transactions. We'll do our best to have it corrected as soon as possible, but a screenshot confirming you not receiving the payment was needed before we could inquire about it with the payments provider.
  22. JeppeL's post in Free spins after 4th deposit was marked as the answer   
    @Hopey1993 They were added shortly after you wrote your last post here, right? I see a note on the account made not long after and it's about the spins, so assume everything is correct unless you tell me otherwise 😃
  23. JeppeL's post in Horse Racing bet not showing was marked as the answer   
    Hi @Mikensuze and welcome to the community :)
    Apologies for the inconvenience on the bets not showing! If the visual error should happen again, I kindly ask if you could take a screenshot of the error that we can pass on to the Sportsbook developers for fixing!
  24. JeppeL's post in Delete a wrong bet was marked as the answer   
    @Newguy Happy to say this was cancelled :)
  25. JeppeL's post in Hedge betting was marked as the answer   
    Hi @Bille and welcome to the community :)
    It's allowed in the sense that it's possible to place the bets, but expect the Sportsbook to take actions and implement heavy limits on your account or other action to be taken, as it's a practice that we obviously cannot condone.
    Best regards,
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