XY Posted November 20, 2017 Share Posted November 20, 2017 Same as in Mega Fortune.When I open the game it shows free spins but can not proceed to the buttons.Screen with free spins in always on.Tried everything cookies,temporary files...Do not play much slots games but it frustrates me.What i don't understand is why this error does not occur when I play in a "fun mode" (play money). Link to comment Share on other sites More sharing options...
JeppeL Posted November 20, 2017 Share Posted November 20, 2017 @XY Looks like it could be a country restriction in that case, I'll check it out and see what I can find. Former Community Manager Link to comment Share on other sites More sharing options...
JeppeL Posted November 20, 2017 Share Posted November 20, 2017 @XY I'm being told that the game should not be restricted for your country, could you please try and clear cookies and temporary files in your browser before trying again? /Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
Rushbie Posted November 20, 2017 Author Share Posted November 20, 2017 @JeppeLAlright, cool. Better this way and easier to find now 👍 Also some new info that can be useful: Tried it again just 15min ago, and it worked fine. Wasn't logged in to my account at that time and started to read other topics here in different tabs. Meanwhile the game timed-out in the background, and went to screen which informs you to log in or play with real money etc. Same problem again. Stops to 98%. Last time I was probably playing in private tab, and it cleaned all the cookies automatically when closed the browser. Desktop, Firefox. Hope it helps 😃 1 Link to comment Share on other sites More sharing options...
JeppeL Posted November 20, 2017 Share Posted November 20, 2017 Yeah that's pretty good info @Rushbie, going to pass that on to casino and hear what they think and if they've had similar reports from other people through customer support, many thanks!/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
XY Posted November 20, 2017 Share Posted November 20, 2017 Just deleted all with CCleaner.Still the same. Link to comment Share on other sites More sharing options...
JeppeL Posted November 21, 2017 Share Posted November 21, 2017 Sorry to hear that @XY, I've created a case for our technical department with all information you've given and if they ask for something else for them to investigate, I'll let you know here./Jeppe 1 Former Community Manager Link to comment Share on other sites More sharing options...
JeppeL Posted November 22, 2017 Share Posted November 22, 2017 @XY Is it possible for you open the game via mobile? I've been told there's a good chance it will work, since the spins seem to be what freezes the game for you. We can do something else from here to try and have it solved, but the easisest would be if the spins can be unlocked via a mobile unibet. If it can't be done, just let me know and I'll get back to the tech department :)/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
XY Posted November 23, 2017 Share Posted November 23, 2017 Sadly my mobile running on Bada OS therefore I am unable to open Unibet.If I get opportunity,will try and replay you. Link to comment Share on other sites More sharing options...
JeppeL Posted November 26, 2017 Share Posted November 26, 2017 @XY Could you please try to open the game again same as before and see if it works now? We've manually removed the free spins and hope it'll free up the game for you. Let's see if that works, then we can look at trying to add the spins again :) 1 Former Community Manager Link to comment Share on other sites More sharing options...
XY Posted November 26, 2017 Share Posted November 26, 2017 It works now. 😃Both games.Good job ✊ Thanks! 1 Link to comment Share on other sites More sharing options...
JeppeL Posted November 26, 2017 Share Posted November 26, 2017 @XY Could you try and see if Starburst works as well? There should be something for you there.. :) 2 Former Community Manager Link to comment Share on other sites More sharing options...
XY Posted November 26, 2017 Share Posted November 26, 2017 @JeppeL Sadly, again the same problem.112 free rounds but again it does not allow me to proceed. :sad: Link to comment Share on other sites More sharing options...
XY Posted December 1, 2017 Share Posted December 1, 2017 Hi @JeppeL,this morning played 12 free rounds and didn't have any problems (on a tablet-android OS).But same old problem on PC,100 free rounds and does not me allowe to proceed. Link to comment Share on other sites More sharing options...
JeppeL Posted December 1, 2017 Share Posted December 1, 2017 @XY There must be something about your computer and the combination of free spins available on a slot causing the glitch. I hate to ask, but is it possible for you to complete the free spins via tablet or phone? Former Community Manager Link to comment Share on other sites More sharing options...
XY Posted December 1, 2017 Share Posted December 1, 2017 @JeppeLWill try when will have a time.I am pretty tired of this "third way" of trying to play games that must be simple as press and playI am not mad as this is Unibet foult,but frustrated for sure.Just exclude me from some promo.and thats it.At least I would know that some games are unable,not like this when I need to think,and waste a time thinking will it work or not. Link to comment Share on other sites More sharing options...
XY Posted December 5, 2017 Share Posted December 5, 2017 @JeppeL wrote: @XY There must be something about your computer and the combination of free spins available on a slot causing the glitch. I hate to ask, but is it possible for you to complete the free spins via tablet or phone?@JeppeL,Done. 1 Link to comment Share on other sites More sharing options...
XY Posted December 8, 2017 Share Posted December 8, 2017 @JeppeLThose free spins turn into "Free Spins Bonus".How can I use them as I only see them in profile, but not in bonus section nor in the game?How things going on this "FREE SPINS" case? Link to comment Share on other sites More sharing options...
GothMoth Posted December 8, 2017 Share Posted December 8, 2017 In most cases there are wagering X25 requirements (e.g. if you have a €10 bonus, you must stake €250 to complete the turnover)As the Free Spins Bonus is not visible you can't track your progress unless you auto-spin until you turn it over.For example 250 spins X €1 for €10 bonus. 3 Link to comment Share on other sites More sharing options...
XY Posted December 8, 2017 Share Posted December 8, 2017 @GothMoth wrote: In most cases there are wagering X25 requirements (e.g. if you have a €10 bonus, you must stake €250 to complete the turnover)As the Free Spins Bonus is not visible you can't track your progress unless you auto-spin until you turn it over.For example 250 spins X €1 for €10 bonus.Thanks! 1 Link to comment Share on other sites More sharing options...
Rushbie Posted December 8, 2017 Author Share Posted December 8, 2017 OK it was the 3rd time now when this game crashes in an hour. I know the campaigns are running now, and that there might be a peak on the amount of players playing the game right now, but still superannoying 😠 @Fredrik-Unibet, @JeppeL, @MarcoV @Yggdrasil My connection seems to be working alright. Link to comment Share on other sites More sharing options...
JeppeL Posted December 11, 2017 Share Posted December 11, 2017 @Rushbie Even if it was in peak hours you played, the game shouldn't be crashing due to it, at least that's not the intention. Did you have this problem before or since Friday as well?/Jeppe 1 Former Community Manager Link to comment Share on other sites More sharing options...
Rushbie Posted December 11, 2017 Author Share Posted December 11, 2017 Nope, not really. Checked my connections several times after first crash and all was showing good. Sure i doubt it is because of that too, but it happened about 3 times in a half an hour period, so was just curious were the problems existing globally or something :wonder: Link to comment Share on other sites More sharing options...
JeppeL Posted December 11, 2017 Share Posted December 11, 2017 @Rushbie Can't say for sure it wasn't the case, but if so I would have to be specific to the slot - I get an text message via phone if either part of the site or whole product line is down, but I have nothing in my inbox from Friday./Jeppe 1 Former Community Manager Link to comment Share on other sites More sharing options...
Rushbie Posted December 14, 2017 Author Share Posted December 14, 2017 Sea Hunter is continuously crashing at the moment. It's possible to play it tho, one spin at a time, but too scared to go on in case the progress and money is not saved. Link to comment Share on other sites More sharing options...
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