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Stubbe-Unibet

Poker Product Manager
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Everything posted by Stubbe-Unibet

  1. The drop hit around 3 minutes before midnight (UTC) at PL100. All 6 players were from eligible countries. There was no less than 3 players from Finland among the lucky ones (quite normal for PL100)
  2. The correct answer is - €19,000. So do a few extra free tickets really matter? Hell no, so here you go; one ticket for everyone in the thread. Good luck and let me know if you manage to turn it into a phase 2 qualification 🙂
  3. Post your guess for how much money we'll lose/make on HexaPro today (full day), and if you get within €10,000, I'll give you a ticket for the €100,000 phase tournament! If you think we'll lose €10,000, simply post -10,000. For regulatory reasons, DK/BE/SE customers can not take part. Predictions need to be added in this thread latest 08:00 CET. Win/loss is simply calculated as buyin sum - payout sum Tickets will be added latest at 12:00 CET.
  4. Welcome to the community, @Mister Gambit! Appreciate the report and I've forwarded it to be checked in more detail 🙂
  5. I really can't help. I'm on vacation, but even if I wasn't, I have to be very firm about this now strictly being a channel for poker support. If I start to get involved with other products, it'll hurt the poker product for which I'm ultimately responsible (my time isn't an infinite resource 🙂 ) I'd suggest to use live chat support, as such misunderstandings are easier to avoid there.
  6. @Carach71 welcome to the community. Please note it's English only here, but absolutely fine to use google translate or similar for your posts 🙂 your rank is visible from your mobile as well as in the thread display, when you post something
  7. I'm 100% sure live chat support will be able to help with this one 🙂
  8. JellyJammer, DiscoJelly, DJtentastic, JellyJive
  9. I don't think it's a bad idea, as long as the items aren't the ones you can achieve through missions, MTT series, community events etc. Offering additional backgrounds, card designs and avatars for a few bonus points, I don't mind. Whether the complexity is worth it, that's another discussion 🙂
  10. Previous release notes can be found here. Release date: 20th March Next release: 23rd April In addition to the below release notes, I'd like to mention the launch of https://unibetpoker.com/, where you'll find promo calendar, live events calendar, blog posts and more. Don't forget the last days of the 10-year anniversary celebration which culminates this weekend! Promotions Still running/upcoming from previous release(s): None Included in this release: March Momentum, 22 Mar – 31 Mar HexaPro Races, 1 Apr – 5 May High Hand, 1st Apr – 5th May April Mission Coming in next release (preliminary): €200,000 Chip Race Series, 5th May – 12th May (8 days) XP Race, 29 April – 2 June (5 weeks) Banzai Black Belt Battle, 29 April – 2 June (5 weeks) Reach black belt to get an exclusive ticket May Mission New features/Improvements - Bug fixes •Saved State in MTT lobby filter is no longer disabled if you move between lobbies in the client and return to MTT lobby. When in HexaPro/SNG queue: we decreased the delay in removing players from queue, but more importantly we're now awaiting confirmation of queue removal, before actually closing the table. This does not apply when you just close the client. Fixed issue where playing multiple tables of HexaPro Extreme could cause the client to close. Fixed issue where player experienced crash when checking tournament lobbies (might still be some remaining issues related to this). This fix should also fix some MTT crashes that happen on first MTT hand. In recent month, a few customers have experienced issues on client launch; with loading assets. This issue should now be resolved. Downtime We are updating Unibet Poker server side on Tuesday 20/03/2024 05:00-06:00 UTC. Games will be paused during update. New SNG tournament creation disabled 1 hour before update. Update may be finished earlier
  11. Assume it's been fixed by now, but if not, please reach out to customer support on the live chat
  12. The above should have been sorted yesterday 🙂 Sorry about the delay in getting it fixed, but had to prioritize other work
  13. @Steffmoll, there is rakeback, see: https://www.unibet.com/poker/unibetpokerloyalty These bonuses are added on top of the "core loyalty". The bonuses will depend on your personal data, and they'll be more generous for someone dependent on the rakeback for profit 🙂
  14. Welcome to the community @Mahakala. What issue have you experienced exactly? I'm happy to take a look
  15. Customer support might be able to answer this one 🙂
  16. Quickly checked your case and all seems to be in order. New account closed and withdrawal processed. You'll be able to use the original account when you're back home. NB appreciate this one 🙂
  17. Support definitely messed up in this case, and they shouldn't have asked you to create a new account. I'm sorry about that! I believe the Georgia account is suspended for good, as you shouldn't create a new account without a permanent address aka if you're on vacation. As for your old account, you might not get access to it before you're back. If you send in whatever they request, it should be alright, but let me know if you end up in a deadlock!
  18. Couldn't find the original, but I'll check again later 🙂
  19. Countdown to jackpot promotion has begun:
  20. You'll just need to play one more tournament. The mission, in English, is to play 4*€2 tournaments.
  21. Play 3 €2 HexaPro tournaments and I'll complete it for you 🙂
  22. Thanks guys! I'll put Relax on it @SCOBY completed manually for you
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